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Grounding of 737 Max - Effect on AC incl OMNI 767 lease

Old Mar 12, 2019, 11:26 am
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Last edit by: yyznomad
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Originally Posted by https://www.aircanada.com/ca/en/aco/home/book/travel-news-and-updates/2019/737-airspace-closure.html
If you currently have a reservation for a flight between now and September 02, 2019 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.
Read below for more details.

Air Canada Timetable Effective June 27, 2019 to September 29, 2019 (AC's link: https://services.aircanada.com/porta...metable-en.pdf)
Air Canada Timetable Effective June 20, 2019 to September 22, 2019
Air Canada Timetable Effective June 13, 2019 to September 15, 2019
Air Canada Timetable Effective June 6, 2019 to September 8, 2019
Air Canada Timetable Effective May 30, 2019 to September 1, 2019
Air Canada Timetable Effective May 23, 2019 to August 25, 2019
Air Canada Timetable Effective May 16, 2019 to August 18, 2019
Air Canada Timetable Effective May 9, 2019 to August 11, 2019
Air Canada Timetable Effective May 2, 2019 to August 4, 2019
Air Canada Timetable Effective April 25, 2019 to July 28, 2019
Air Canada Timetable Effective April 18, 2019 to July 21, 2019
Air Canada Timetable Effective April 11, 2019 to July 14, 2019
Air Canada Timetable Effective March 28, 2019 to June 30, 2019



May 29, 2019
If you are travelling within the next 72 hours, call:

1-833-354-5963

If you booked through a Travel Agency, please call them for immediate assistance
In compliance with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.Air Canada is now updating its May, June and July schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least September 02, 2019. A summary of schedule changes for April is posted below in the following question and answer: "What is Air Canada doing to reschedule customers?". Additional schedule changes will be posted as warranted.
  • Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers.
  • We are working to rebook impacted customers as soon as possible.
  • Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres.
  • If you are travelling within the next 72 hours, please call the number at the top of this page.
  • If you booked through a Travel Agent, you may contact them directly for assistance.
We appreciate our customers' patience as we work to get everyone on their way.

If you'd like to make other plansIf you currently have a reservation for a flight between now and September 02, 2019 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice. If you purchased your ticket with AeroplanExternal site which may not meet accessibility guidelines., or Air Canada Vacations or your travel agent, please contact them directly.

****

March 19, 2019

UPDATED - INFORMATION ON IMPACTED ROUTES


**********

UPDATED - Air Canada Responds to Transport Canada's Closure of Canadian Airspace to the Boeing 737 MAX Aircraft

https://www.aircanada.com/ca/en/aco/...e-closure.html

March 19, 2019

If you are travelling within the next 72 hours, call:

1-833-354-5963

If you booked through a Travel Agency, please call them for immediate assistance

In compliance with Transport Canada’s safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.

Air Canada is now updating its April and May schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least July 1, 2019. A summary of schedule changes for April is posted below in the following question and answer: “What is Air Canada doing to reschedule customers?”. Additional schedule changes will be posted as warranted.
  • Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers.
  • We are working to rebook impacted customers as soon as possible.
  • Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres.
  • If you are travelling within the next 72 hours, please call the number at the top of this page.
  • If you booked through a Travel Agent, you may contact them directly for assistance.
We appreciate our customers' patience as we work to get everyone on their way.

If you'd like to make other plans

If you currently have a reservation for a flight that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice.

If you purchased your ticket with Aeroplan, or Air Canada Vacations or your travel agent, please contact them directly.


*********
March 13, 2019

Air Canada confirmed today that it will comply immediately with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations until further notice.

Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers. We are working to rebook impacted customers as soon as possible. Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres. Priority will be given to customers travelling within the next 72 hours. We appreciate our customers' patience.

If you'd like to know what type of aircraft you are flying on, simply retrieve your booking from the My Bookings tab, then click on the 'Details' link in the Flight Details section. We also advise you to check the status of your flight before heading to the airport.

We fully support Transport Canada's decision and will continue to work with them towards a resolution of this situation as soon as possible.

Alternate Travel Plans
If you currently have a reservation for a flight operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262).

If you purchased your ticket with AeroplanExternal site which may not meet accessibility guidelines., or Air Canada Vacations or your Travel agent, please contact them directly Some questions you may have are below with our answers, but if you can't find what you need, contact us at 1-888-247-2262, or reach out to us on on FacebookExternal site which may not meet accessibility guidelines. or TwitterExternal site which may not meet accessibility guidelines..

How many Boeing 737 MAX aircraft does Air Canada have?
Air Canada has a fleet of 24 Boeing 737 MAX-8 aircraft, which have been in operation since 2017. We have a total fleet of 400 aircraft (including 24 737MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.

Where do the Boeing 737 MAX aircraft fly to?
These aircraft operate flights across North America, to Mexico, the Caribbean, Hawaii, as well as from Atlantic Canada to London Heathrow.

How many Boeing 737 MAX flights are there each day, and how many passengers are affected?
We typically operate approximately 75 Boeing 737 MAX flights daily out of a total schedule of approximately 1,600 daily flights system-wide, representing less than six percent of our total flying.

We have a total fleet of 400 aircraft (including 24 Boeing 737 MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.

What is Air Canada doing to reschedule customers?
We are making adjustments to our schedule to minimize the disruption to customers as much as possible, by optimizing the deployment of the rest of our fleet and looking at alternative options, including accommodating customers on other airlines.

As an example of some of our adjustments to Boeing 737 MAX flights cancelled, we have re-scheduled widebody aircraft to serve Hawaii starting today, March 13. Some flights will operate as scheduled with mainline or Air Canada Rouge aircraft, such as on Montreal-Martinique and Montreal-Guadeloupe. Other routes, notably Halifax-London and St. John's-London are cancelled in the short term, with customers being re-routed through our Montreal and Toronto hubs.

What should I do right now?
As changes are finalized in our flight schedule, customers whose flight times or flight numbers have changed can expect to receive an email detailing their updated itinerary. This information is also available in My Bookings on the Air Canada App.

If you are travelling soon, you can also contact us or your travel agent. Please understand that priority is being given to customers travelling within the next 72 hours.

We have also put in place a rebooking policy, space permitting, and without additional fees for affected customers. Given the magnitude of our Boeing 737 MAX operations, which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada's Call Centres.

Where can I go to for more information?
If you would like to know what type of aircraft you are flying on, simply retrieve your booking from the My Bookings tab, then click on the 'Details' link in the Flight Details section.

If you are travelling soon, you can contact us, reach out to our social media teams on FacebookExternal site which may not meet accessibility guidelines. or TwitterExternal site which may not meet accessibility guidelines., or call your travel agent.

We also advise you to check the status of your flight before going to the airport.

We thank all of our customers for their patience.

Will Air Canada cover my out-of-pocket expenses such as additional accommodation costs that I may incur as a result of these disruptions?
Our normal protocol for irregular events which are out of our control is in effect. We are regrettably unable to reimburse for such expenses.



****


MONTREAL, March 13, 2019 /CNW Telbec/ - Air Canada confirmed today that it will comply immediately with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations until further notice.

Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers. We are working to rebook impacted customers as soon as possible but given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada call centres and we appreciate our customers' patience.

Customers are further advised to check the status of their flight on aircanada.com prior to going to the airport.

We fully support this decision and will continue to work with Transport Canada towards resolution of this situation as soon as possible.


SOURCE Air Canada

For further information: Isabelle Arthur (Montréal), [email protected], 514 422-5788; Peter Fitzpatrick (Toronto), [email protected], 416 263-5576; Angela Mah (Vancouver), [email protected], 604 270-5741; Internet: aircanada.com

https://aircanada.mediaroom.com/2019...7-MAX-Aircraft




https://www.aircanada.com/ca/en/aco/...to-london.html

Originally Posted by ac.com
Information on Air Canada Halifax-London and St. John’s-London service

March 12, 2019

Due to the UK's Civil Aviation Authority banning all Boeing 737 Max aircraft operations in the U.K. Air Canada has cancelled the following flights:

AC 860 Halifax London-Heathrow on March 12
AC861 London-Halifax on March 13
AC822 St. John’s-London on March 13
AC823London-St. John’s on March 14

We are working to rebook impacted customers as soon as possible through our Montreal, Toronto and Ottawa hubs.

Affected customers may contact Air Canada Reservations to change their flights to another date free of charge.

As well, due to anticipated call volumes, customers can expect delays reaching Air Canada call centres, so we appreciate our customers’ patience.

Air Canada will provide updates as more information becomes available.
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Grounding of 737 Max - Effect on AC incl OMNI 767 lease

Old Apr 26, 2019, 5:51 am
  #646  
 
Join Date: Aug 2010
Posts: 3,130
Originally Posted by Bartolo


How is it an “upgrade” for YUL-CDG? I read the reviews and looked at cabin specs for Qatar on the 330. Reminds me of the HD and climbing over the person on the aisle seat. Catering etc will be AC.
Yeah, it sucks for the 28 of the 450 pax on 777 who fly in J, and the 24 in Y+ who have to connect or get $250 back to fly direct in Y (even accounting for AC's legendary cheapness, that's an insulting offer).

On the flip side, big upgrade for some/most of the 398 Y pax (if one assumes that Y pax actually count as customers). Better pitch, more comfortable seats, better IFE etc. Any (non-TS) 330 is more comfortable in Y than an AC777 (even an AC330). Granted these aircraft will have the added benefit of being cleaned more regularly and thoroughly than anything in the AC fleet.

If I were a Y pax, I'd be thrilled.



yulred is offline  
Old Apr 26, 2019, 6:44 am
  #647  
 
Join Date: Mar 2016
Programs: AC SE
Posts: 1,535
I'm going to need someone who is flying YVR to HNL on those Omni 767s to share some feedback on the best and worst seats. It would be great to know which seats we should pursue and avoid! They appear to have two models of the 767-200, one that has a crew area between business class and economy and one that does not.

If you're interested in photos of the cabin, click on the link, then on Interior Specifications. That'll show a slideshow of the cabin interior.

https://www.oai.aero/fleet?plane=B767-200ER
TheCanuckian is offline  
Old Apr 26, 2019, 7:43 am
  #648  
 
Join Date: Mar 2007
Location: Toronto
Programs: AC SE100K, Emerald Exec, HHG
Posts: 631
Originally Posted by TheCanuckian
I'm going to need someone who is flying YVR to HNL on those Omni 767s to share some feedback on the best and worst seats. It would be great to know which seats we should pursue and avoid! They appear to have two models of the 767-200, one that has a crew area between business class and economy and one that does not.

If you're interested in photos of the cabin, click on the link, then on Interior Specifications. That'll show a slideshow of the cabin interior.

https://www.oai.aero/fleet?plane=B767-200ER
I'm flying to OGG and HNL this summer. I just called the SE desk and moved to UA.
The booking engine is stil showing a mainline 763 flying HNL-YVR advertised as signature series for july, I assume that will get swaped out for these 762 Omni's
sram is offline  
Old Apr 26, 2019, 8:26 am
  #649  
 
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,377
Originally Posted by yulred


Yeah, it sucks for the 28 of the 450 pax on 777 who fly in J, and the 24 in Y+ who have to connect or get $250 back to fly direct in Y (even accounting for AC's legendary cheapness, that's an insulting offer).

On the flip side, big upgrade for some/most of the 398 Y pax (if one assumes that Y pax actually count as customers). Better pitch, more comfortable seats, better IFE etc. Any (non-TS) 330 is more comfortable in Y than an AC777 (even an AC330). Granted these aircraft will have the added benefit of being cleaned more regularly and thoroughly than anything in the AC fleet.

If I were a Y pax, I'd be thrilled.



The QR service for YUL-CDG is replacing the 2nd flight operated by an A330. Comparison to the 777 is irrelevant.
ChrisA330 is offline  
Old Apr 26, 2019, 8:33 am
  #650  
 
Join Date: Nov 2011
Location: Canada
Programs: AC E50K (*G), Westjet Gold
Posts: 788
Looks like AC is doin the best it can getting the Omni and QR aircraft in. Both look like decent subs.

The only really surprising changes to me are:

- The lack of YYT/YHZ-LHR flight. I really expected AC to put a 763 here, maybe as a YHZ-YYT-LHR run, just to keep people from having to backtrack all the way to YUL.

- The suspension of YEG-LAS. This is a fairly new route for rouge, and Westjet does seem to do well on it...didn't see it coming.

That said, it really looks like Rouge is going to be picking up most of the slack. Not ideal from a pax perspective, but if the option is regular schedule with Rouge or no flight, I'll take Rouge. I'm sure I'll end up on a few on my regular YEG/YYC-YYZ/YUL runs over the next few months.

I'm sure AC is loving those all Y Rouge 321s though...looks like they're being used all over the place!
nave888 is offline  
Old Apr 26, 2019, 8:38 am
  #651  
 
Join Date: Aug 2010
Posts: 3,130
Originally Posted by ChrisA330
The QR service for YUL-CDG is replacing the 2nd flight operated by an A330. Comparison to the 777 is irrelevant.
Oh okay. Still cleaner/more frequently cleaned aircraft and a better IFE selection. Still a step up from an AC330 in Y.
yulred is offline  
Old Apr 26, 2019, 9:52 am
  #652  
 
Join Date: Sep 2011
Location: Ideally YOW, but probably not
Programs: AC SE*MM
Posts: 1,879
Originally Posted by cedric
Especially YUL-BCN, which was previously a Rouge flight. Service will be at AC standard:

https://www.aircanada.com/ca/en/aco/...-canada-5.html
Score. Have myself and the family booked in Premium Rouge from YUL to BCN in July, suddenly my flight looks a bit more appealing!
RatherBeInYOW is offline  
Old Apr 26, 2019, 9:54 am
  #653  
 
Join Date: Nov 2008
Location: Canada
Programs: Marriott LT Gold, IHG Club, Hertz Gold, Aeroplan, Avios, SkyMiles, Thrifty, AMEX
Posts: 985
Originally Posted by skybluesea
So how will QR wet lease meet Official Bilingual Policy for Canadian licensed air carriers?

Will Emergency cards in seat back be translated, etc?

and since QR going out of YUL hopefully some AC bright light has picked this up?
As Qatar is an associate state of the Organisation internationale de la Francophonie, I doubt providing service in both English and French will be a major issue.

I'd be far more concerned with Omni Air's ability to do so (although as they will be flying from the west coast it will be less of an issue).
Twickenham is offline  
Old Apr 26, 2019, 10:07 am
  #654  
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Originally Posted by yulred


Oh okay. Still cleaner/more frequently cleaned aircraft and a better IFE selection. Still a step up from an AC330 in Y.
Add to it a crew that actually knows what "service" is. In Y and J.
I can only imagine the QR crew seeing the AC banana bread and wandering wt f is this?

The QR A330 seats are more comfortable than the old AC pod. Climbing over is only an issue for the window seats (1/3 of the cabin)


I assume the poster who asked this has never actually flown QR.
rankourabu is offline  
Old Apr 26, 2019, 10:07 am
  #655  
 
Join Date: Mar 2007
Location: Toronto
Programs: AC SE100K, Emerald Exec, HHG
Posts: 631
If anyone is interested, the reg numbers for Omni's 762's:

N207AX

N225AX

N234AX
sram is offline  
Old Apr 26, 2019, 10:13 am
  #656  
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Originally Posted by Twickenham
As Qatar is an associate state of the Organisation internationale de la Francophonie, I doubt providing service in both English and French will be a major issue.
Surely they fit in perfectly in la Cacophonie. But no, I would not expect that would help all that much. (BTW, if anyone cares, French happens to be my mother tongue.)
Stranger is offline  
Old Apr 26, 2019, 10:18 am
  #657  
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Originally Posted by Stranger
Surely they fit in perfectly in la Cacophonie. But no, I would not expect that would help all that much. (BTW, if anyone cares, French happens to be my mother tongue.)
What will probably help is that Qatar employs crews from dozens of countries. Number wise, they probably have more French-speaking FAs than AC.
I m sure they will be able to roster a couple flights.
rankourabu is offline  
Old Apr 26, 2019, 10:21 am
  #658  
 
Join Date: Sep 2011
Location: Ideally YOW, but probably not
Programs: AC SE*MM
Posts: 1,879
Originally Posted by rankourabu
Add to it a crew that actually knows what "service" is. In Y and J.
I can only imagine the QR crew seeing the AC banana bread and wandering wt f is this?

The QR A330 seats are more comfortable than the old AC pod. Climbing over is only an issue for the window seats (1/3 of the cabin)

I assume the poster who asked this has never actually flown QR.
My experience with QR is limited to shorter haul flights in the ME, and in Y, but the service was still impeccable. The fact that my Premium Rouge seat just got switched to a lie-flat J seat is a huge bonus.
RatherBeInYOW is offline  
Old Apr 26, 2019, 10:39 am
  #659  
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Originally Posted by RatherBeInYOW
My experience with QR is limited to shorter haul flights in the ME, and in Y, but the service was still impeccable. The fact that my Premium Rouge seat just got switched to a lie-flat J seat is a huge bonus.
I've done QR in Y, J and F, mostly longhaul, about 20 flights in the last 2 years. Even before Qsuites (which are out of this world, and on par if not better than some F products), the premium product was outstanding, and the Y product polite and humane.

AC premium and especially Y (not even talking about Rouge) is beyond comparison. You definitely lucked out.
RatherBeInYOW likes this.
rankourabu is offline  
Old Apr 26, 2019, 10:52 am
  #660  
 
Join Date: Mar 2007
Location: Toronto
Programs: AC SE100K, Emerald Exec, HHG
Posts: 631
Originally Posted by rankourabu
I've done QR in Y, J and F, mostly longhaul, about 20 flights in the last 2 years. Even before Qsuites (which are out of this world, and on par if not better than some F products), the premium product was outstanding, and the Y product polite and humane.

AC premium and especially Y (not even talking about Rouge) is beyond comparison. You definitely lucked out.
In general, if you play your cards right, any status flyers can make this a positive whether you are impacted by the QR or Omni swaps. If one of these flights not meet your needs, do your research call in, and tell them what you want.
sram is offline  

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