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Grounding of 737 Max - Effect on AC incl OMNI 767 lease

Old Mar 12, 2019, 11:26 am
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Last edit by: yyznomad
Latest updates from aircanada.com
Originally Posted by https://www.aircanada.com/ca/en/aco/home/book/travel-news-and-updates/2019/737-airspace-closure.html
If you currently have a reservation for a flight between now and September 02, 2019 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.
Read below for more details.

Air Canada Timetable Effective June 27, 2019 to September 29, 2019 (AC's link: https://services.aircanada.com/porta...metable-en.pdf)
Air Canada Timetable Effective June 20, 2019 to September 22, 2019
Air Canada Timetable Effective June 13, 2019 to September 15, 2019
Air Canada Timetable Effective June 6, 2019 to September 8, 2019
Air Canada Timetable Effective May 30, 2019 to September 1, 2019
Air Canada Timetable Effective May 23, 2019 to August 25, 2019
Air Canada Timetable Effective May 16, 2019 to August 18, 2019
Air Canada Timetable Effective May 9, 2019 to August 11, 2019
Air Canada Timetable Effective May 2, 2019 to August 4, 2019
Air Canada Timetable Effective April 25, 2019 to July 28, 2019
Air Canada Timetable Effective April 18, 2019 to July 21, 2019
Air Canada Timetable Effective April 11, 2019 to July 14, 2019
Air Canada Timetable Effective March 28, 2019 to June 30, 2019



May 29, 2019
If you are travelling within the next 72 hours, call:

1-833-354-5963

If you booked through a Travel Agency, please call them for immediate assistance
In compliance with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.Air Canada is now updating its May, June and July schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least September 02, 2019. A summary of schedule changes for April is posted below in the following question and answer: "What is Air Canada doing to reschedule customers?". Additional schedule changes will be posted as warranted.
  • Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers.
  • We are working to rebook impacted customers as soon as possible.
  • Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres.
  • If you are travelling within the next 72 hours, please call the number at the top of this page.
  • If you booked through a Travel Agent, you may contact them directly for assistance.
We appreciate our customers' patience as we work to get everyone on their way.

If you'd like to make other plansIf you currently have a reservation for a flight between now and September 02, 2019 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice. If you purchased your ticket with AeroplanExternal site which may not meet accessibility guidelines., or Air Canada Vacations or your travel agent, please contact them directly.

****

March 19, 2019

UPDATED - INFORMATION ON IMPACTED ROUTES


**********

UPDATED - Air Canada Responds to Transport Canada's Closure of Canadian Airspace to the Boeing 737 MAX Aircraft

https://www.aircanada.com/ca/en/aco/...e-closure.html

March 19, 2019

If you are travelling within the next 72 hours, call:

1-833-354-5963

If you booked through a Travel Agency, please call them for immediate assistance

In compliance with Transport Canada’s safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.

Air Canada is now updating its April and May schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least July 1, 2019. A summary of schedule changes for April is posted below in the following question and answer: “What is Air Canada doing to reschedule customers?”. Additional schedule changes will be posted as warranted.
  • Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers.
  • We are working to rebook impacted customers as soon as possible.
  • Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres.
  • If you are travelling within the next 72 hours, please call the number at the top of this page.
  • If you booked through a Travel Agent, you may contact them directly for assistance.
We appreciate our customers' patience as we work to get everyone on their way.

If you'd like to make other plans

If you currently have a reservation for a flight that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice.

If you purchased your ticket with Aeroplan, or Air Canada Vacations or your travel agent, please contact them directly.


*********
March 13, 2019

Air Canada confirmed today that it will comply immediately with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations until further notice.

Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers. We are working to rebook impacted customers as soon as possible. Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres. Priority will be given to customers travelling within the next 72 hours. We appreciate our customers' patience.

If you'd like to know what type of aircraft you are flying on, simply retrieve your booking from the My Bookings tab, then click on the 'Details' link in the Flight Details section. We also advise you to check the status of your flight before heading to the airport.

We fully support Transport Canada's decision and will continue to work with them towards a resolution of this situation as soon as possible.

Alternate Travel Plans
If you currently have a reservation for a flight operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262).

If you purchased your ticket with AeroplanExternal site which may not meet accessibility guidelines., or Air Canada Vacations or your Travel agent, please contact them directly Some questions you may have are below with our answers, but if you can't find what you need, contact us at 1-888-247-2262, or reach out to us on on FacebookExternal site which may not meet accessibility guidelines. or TwitterExternal site which may not meet accessibility guidelines..

How many Boeing 737 MAX aircraft does Air Canada have?
Air Canada has a fleet of 24 Boeing 737 MAX-8 aircraft, which have been in operation since 2017. We have a total fleet of 400 aircraft (including 24 737MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.

Where do the Boeing 737 MAX aircraft fly to?
These aircraft operate flights across North America, to Mexico, the Caribbean, Hawaii, as well as from Atlantic Canada to London Heathrow.

How many Boeing 737 MAX flights are there each day, and how many passengers are affected?
We typically operate approximately 75 Boeing 737 MAX flights daily out of a total schedule of approximately 1,600 daily flights system-wide, representing less than six percent of our total flying.

We have a total fleet of 400 aircraft (including 24 Boeing 737 MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.

What is Air Canada doing to reschedule customers?
We are making adjustments to our schedule to minimize the disruption to customers as much as possible, by optimizing the deployment of the rest of our fleet and looking at alternative options, including accommodating customers on other airlines.

As an example of some of our adjustments to Boeing 737 MAX flights cancelled, we have re-scheduled widebody aircraft to serve Hawaii starting today, March 13. Some flights will operate as scheduled with mainline or Air Canada Rouge aircraft, such as on Montreal-Martinique and Montreal-Guadeloupe. Other routes, notably Halifax-London and St. John's-London are cancelled in the short term, with customers being re-routed through our Montreal and Toronto hubs.

What should I do right now?
As changes are finalized in our flight schedule, customers whose flight times or flight numbers have changed can expect to receive an email detailing their updated itinerary. This information is also available in My Bookings on the Air Canada App.

If you are travelling soon, you can also contact us or your travel agent. Please understand that priority is being given to customers travelling within the next 72 hours.

We have also put in place a rebooking policy, space permitting, and without additional fees for affected customers. Given the magnitude of our Boeing 737 MAX operations, which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada's Call Centres.

Where can I go to for more information?
If you would like to know what type of aircraft you are flying on, simply retrieve your booking from the My Bookings tab, then click on the 'Details' link in the Flight Details section.

If you are travelling soon, you can contact us, reach out to our social media teams on FacebookExternal site which may not meet accessibility guidelines. or TwitterExternal site which may not meet accessibility guidelines., or call your travel agent.

We also advise you to check the status of your flight before going to the airport.

We thank all of our customers for their patience.

Will Air Canada cover my out-of-pocket expenses such as additional accommodation costs that I may incur as a result of these disruptions?
Our normal protocol for irregular events which are out of our control is in effect. We are regrettably unable to reimburse for such expenses.



****


MONTREAL, March 13, 2019 /CNW Telbec/ - Air Canada confirmed today that it will comply immediately with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations until further notice.

Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers. We are working to rebook impacted customers as soon as possible but given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada call centres and we appreciate our customers' patience.

Customers are further advised to check the status of their flight on aircanada.com prior to going to the airport.

We fully support this decision and will continue to work with Transport Canada towards resolution of this situation as soon as possible.


SOURCE Air Canada

For further information: Isabelle Arthur (Montréal), [email protected], 514 422-5788; Peter Fitzpatrick (Toronto), [email protected], 416 263-5576; Angela Mah (Vancouver), [email protected], 604 270-5741; Internet: aircanada.com

https://aircanada.mediaroom.com/2019...7-MAX-Aircraft




https://www.aircanada.com/ca/en/aco/...to-london.html

Originally Posted by ac.com
Information on Air Canada Halifax-London and St. John’s-London service

March 12, 2019

Due to the UK's Civil Aviation Authority banning all Boeing 737 Max aircraft operations in the U.K. Air Canada has cancelled the following flights:

AC 860 Halifax London-Heathrow on March 12
AC861 London-Halifax on March 13
AC822 St. John’s-London on March 13
AC823London-St. John’s on March 14

We are working to rebook impacted customers as soon as possible through our Montreal, Toronto and Ottawa hubs.

Affected customers may contact Air Canada Reservations to change their flights to another date free of charge.

As well, due to anticipated call volumes, customers can expect delays reaching Air Canada call centres, so we appreciate our customers’ patience.

Air Canada will provide updates as more information becomes available.
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Grounding of 737 Max - Effect on AC incl OMNI 767 lease

Old Apr 3, 2019, 12:24 pm
  #586  
 
Join Date: Jan 2008
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Originally Posted by smallmj
So how long can AC let their LHR slots used for the YHZ and YYT flights sit idle before they are at risk of losing them?
I highly doubt that anyone would revoke slots because of a worldwide grounding that is beyond the airline's control.
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Old Apr 3, 2019, 12:25 pm
  #587  
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Originally Posted by Happy
I believe someone has posted another way to check schedule, which is using the website itself, not thru PDF.

IIRC the website has conflicting info to the PDF. Do you know the website link? TIA!

Edit
Find it.
https://www.aircanada.com/ca/en/aco/...schedules.html

Indeed the AC172 no longer exists. AC 1576 the Rouge is put in its place. I guess we would be auto-rebooked to that when the actual schedule is up to speed. Right now we are still on the non-existent flight.
Yes, was aware of the online version. Only posted the PDF link as an FYI since March.
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Old Apr 3, 2019, 12:45 pm
  #588  
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Originally Posted by yyznomad
Yes, was aware of the online version. Only posted the PDF link as an FYI since March.
Amazingly, while AC site still shows our reservation with the no longer existing AC172, UA has already shown the flight is now changed to t AC1576 the Rouge. Once I accepted the change, the Receipt now shows the new flight number and aircraft from A320 to 767. Though the ticket number remains the same as before.

I am not sure if we still need new tickets to reflect the new flight number?
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Old Apr 3, 2019, 1:28 pm
  #589  
 
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Originally Posted by Happy
Amazingly, while AC site still shows our reservation with the no longer existing AC172, UA has already shown the flight is now changed to t AC1576 the Rouge. Once I accepted the change, the Receipt now shows the new flight number and aircraft from A320 to 767. Though the ticket number remains the same as before.

I am not sure if we still need new tickets to reflect the new flight number?
A ticket is for A->B, possibly with stops following that tickets rules.

They could and often do auto-update a reservation that slightly changes A->B.
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Old Apr 11, 2019, 3:28 am
  #590  
 
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Looks like AC has subbed the 767-300 on the YYZ-SFO route in early May. Disappointed as I had booked family members in the 787 for their first "signature class" experience. What are the odds of an equipment change back to the 787?
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Old Apr 11, 2019, 5:48 am
  #591  
 
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Originally Posted by pilot007
Looks like AC has subbed the 767-300 on the YYZ-SFO route in early May. Disappointed as I had booked family members in the 787 for their first "signature class" experience. What are the odds of an equipment change back to the 787?
They will still receive the Signature Service in the B763, minus the deflategate as the XM J pods in B763 and A333 are equipped with proper cushions that don’t inflate in the first place. North American Signature Service is offered on AC wide body aircrafts on select routes, and YYZ-SFO is one of them.
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Old Apr 11, 2019, 8:13 am
  #592  
 
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Looks like the 7M8 changes have been published to mid July? But, I can't find my flights. Likely human error, as my DW frequently points out. .

Was originally booked July 2 AC519 from YVR - HNL on the 7M8, which flies daily.
(Currently it looks like they have replaced these with a 4-times per week 789 - which would be great (we booked business class))

But, I have 3 problems. If anyone knows how to read the schedules better than I do, I would appreciate the clarification
1. I don't see YVR-HNL on the latest schedules linked in the wiki
2. My original flight YVR-HNL was on Tuesday July 2. But if they continue with the 4 times/ week 789, they don't fly on a Tuesday. This means moving to a later day - which sucks as this is a vacation with booked hotels, etc. I could fly out July 1, but the YYZ-YVR flights are not lay-flats on that day (we have lay flats on our AC 101 flight (YYZ-YVR)
3.If I look at AC website today - it still shows I can book the 7M8 YVR-HNL. So, I can't just call them now to make a change.

Maybe this is all answered by "it's too early for your July 2 flight"....

Related question: what does the prevailing opinion say about whether the 7M8 will be flying again my July 1?

Inputs/guidance are appreciated
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Old Apr 11, 2019, 8:29 am
  #593  
 
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Originally Posted by YYT82
They will still receive the Signature Service in the B763, minus the deflategate as the XM J pods in B763 and A333 are equipped with proper cushions that don’t inflate in the first place. North American Signature Service is offered on AC wide body aircrafts on select routes, and YYZ-SFO is one of them.
Indeed, from a hard product perspective the 763 is better in J and much better in Y than the 787 and 777. The seats themselves are better, the catering is the same, they just suffer from the old IFE system.

And AC indeed advertises "Signature Service" on the 763.
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Old Apr 11, 2019, 8:57 am
  #594  
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Originally Posted by Toddcan
Maybe this is all answered by "it's too early for your July 2 flight"....

Related question: what does the prevailing opinion say about whether the 7M8 will be flying again my July 1?

Inputs/guidance are appreciated
[MENTION=642758]Toddcan[/MENTION]

Right now the policy is for flights between now and June 30.
I'll go out on a limb and say this will be a rolling date, IMHO.

Originally Posted by yyznomad
April 2, 2019 Update

Some additional information from the previous March 19, 2019 Travel News & Updates...

https://www.aircanada.com/ca/en/aco/...e-closure.html

Originally Posted by ac.com
If you'd like to make other plans

If you currently have a reservation for a flight between now and June 30, 2019 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.
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Old Apr 11, 2019, 9:49 am
  #595  
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Anyone else notice AC874/875 YUL-FRA has been removed as of 1 May for the month and replaced with an extra daily LH service?

I have lots of clients freaking out about upgrades and flight passes now for May
anyone affected who could provide a data point on AC's approach?
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Old Apr 11, 2019, 11:57 am
  #596  
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Originally Posted by RatherBeInYOW
Indeed, from a hard product perspective the 763 is better in J and much better in Y than the 787 and 777. The seats themselves are better, the catering is the same, they just suffer from the old IFE system.

And AC indeed advertises "Signature Service" on the 763.
That's subjective, and I disagree.

YUL-SFO is 1/day until the end of April, but then it's being listed as 2/day starting May 1. I'm booked on the later flight, which is the one they're running in April, so I doubt I'll be affected, but do we expect the first flight to be cancelled if the grounding lasts into May?
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Old Apr 11, 2019, 1:10 pm
  #597  
 
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Originally Posted by canadiancow
That's subjective, and I disagree.

YUL-SFO is 1/day until the end of April, but then it's being listed as 2/day starting May 1. I'm booked on the later flight, which is the one they're running in April, so I doubt I'll be affected, but do we expect the first flight to be cancelled if the grounding lasts into May?
Interesting, looks like they have scheduled 2 per day A320 in May. Unless the A320 gets grounded for some reason, I'd say you're good to go.
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Old Apr 11, 2019, 2:39 pm
  #598  
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Originally Posted by kjnangre
Interesting, looks like they have scheduled 2 per day A320 in May. Unless the A320 gets grounded for some reason, I'd say you're good to go.
I think it's more likely they just haven't bothered cancelling the May flights yet, in case the grounding ends before then.
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Old Apr 11, 2019, 3:57 pm
  #599  
 
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I'm struggling to understand the PDF schedule for flights between YUL and LAX. I fly July 2 and supposedly on a MAX on AC777. That's what AC web reservation says. The schedule only lists my flight as operating until the end of June, and it lists it at switched to an A320. The schedule only lists one flight operating in July at all, and this one is scheduled on a ... MAX.

Is this an indication of a plan to not run my flight in July? Or just an indication that there is no indication?

I guess the bottom line is, might there be anything I can do now to secure a decent spot on a decent flight? Or do I have to wait until my flight is cancelled (more cancelled?)?


thanks in advance,
zczc
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Old Apr 11, 2019, 4:03 pm
  #600  
 
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Originally Posted by ABG
Anyone else notice AC874/875 YUL-FRA has been removed as of 1 May for the month and replaced with an extra daily LH service?

I have lots of clients freaking out about upgrades and flight passes now for May
anyone affected who could provide a data point on AC's approach?
Yeah, it's LH488 on an LH A330. Step up for Y/PY. Step down for J. Seatmap shows 0 F configuration. Think it's 42J.

Heres the email to go with it.

We are taking measures to ensure we can still carry our customers safely to their destinations. Among these initiatives, we have contracted other airlines with the capacity to help re‑accommodate customers on a temporary basis. We are pleased to inform you that an alternate arrangement has been made to maintain your travel plans. As such, please note that your upcoming flight from Frankfurt to Montreal is now scheduled to be operated by Lufthansa.* You will automatically receive a separate email with your new flight information.

Here are the options available to you:

Fly with your new scheduled flight (default option).

Rebook on another flight. All change fees and charges will be waived if origin, destination and cabin remain the same and if you rebook within 60 days of the original departure date.

Cancel your flight – without penalty – for a full refund
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