Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Air Canada | Aeroplan
Reload this Page >

Grounding of 737 Max - Effect on AC incl OMNI 767 lease

Community
Wiki Posts
Search
Old Mar 12, 2019, 11:26 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: yyznomad
Latest updates from aircanada.com
Originally Posted by https://www.aircanada.com/ca/en/aco/home/book/travel-news-and-updates/2019/737-airspace-closure.html
If you currently have a reservation for a flight between now and September 02, 2019 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.
Read below for more details.

Air Canada Timetable Effective June 27, 2019 to September 29, 2019 (AC's link: https://services.aircanada.com/porta...metable-en.pdf)
Air Canada Timetable Effective June 20, 2019 to September 22, 2019
Air Canada Timetable Effective June 13, 2019 to September 15, 2019
Air Canada Timetable Effective June 6, 2019 to September 8, 2019
Air Canada Timetable Effective May 30, 2019 to September 1, 2019
Air Canada Timetable Effective May 23, 2019 to August 25, 2019
Air Canada Timetable Effective May 16, 2019 to August 18, 2019
Air Canada Timetable Effective May 9, 2019 to August 11, 2019
Air Canada Timetable Effective May 2, 2019 to August 4, 2019
Air Canada Timetable Effective April 25, 2019 to July 28, 2019
Air Canada Timetable Effective April 18, 2019 to July 21, 2019
Air Canada Timetable Effective April 11, 2019 to July 14, 2019
Air Canada Timetable Effective March 28, 2019 to June 30, 2019



May 29, 2019
If you are travelling within the next 72 hours, call:

1-833-354-5963

If you booked through a Travel Agency, please call them for immediate assistance
In compliance with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.Air Canada is now updating its May, June and July schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least September 02, 2019. A summary of schedule changes for April is posted below in the following question and answer: "What is Air Canada doing to reschedule customers?". Additional schedule changes will be posted as warranted.
  • Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers.
  • We are working to rebook impacted customers as soon as possible.
  • Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres.
  • If you are travelling within the next 72 hours, please call the number at the top of this page.
  • If you booked through a Travel Agent, you may contact them directly for assistance.
We appreciate our customers' patience as we work to get everyone on their way.

If you'd like to make other plansIf you currently have a reservation for a flight between now and September 02, 2019 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice. If you purchased your ticket with AeroplanExternal site which may not meet accessibility guidelines., or Air Canada Vacations or your travel agent, please contact them directly.

****

March 19, 2019

UPDATED - INFORMATION ON IMPACTED ROUTES


**********

UPDATED - Air Canada Responds to Transport Canada's Closure of Canadian Airspace to the Boeing 737 MAX Aircraft

https://www.aircanada.com/ca/en/aco/...e-closure.html

March 19, 2019

If you are travelling within the next 72 hours, call:

1-833-354-5963

If you booked through a Travel Agency, please call them for immediate assistance

In compliance with Transport Canada’s safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.

Air Canada is now updating its April and May schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least July 1, 2019. A summary of schedule changes for April is posted below in the following question and answer: “What is Air Canada doing to reschedule customers?”. Additional schedule changes will be posted as warranted.
  • Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers.
  • We are working to rebook impacted customers as soon as possible.
  • Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres.
  • If you are travelling within the next 72 hours, please call the number at the top of this page.
  • If you booked through a Travel Agent, you may contact them directly for assistance.
We appreciate our customers' patience as we work to get everyone on their way.

If you'd like to make other plans

If you currently have a reservation for a flight that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice.

If you purchased your ticket with Aeroplan, or Air Canada Vacations or your travel agent, please contact them directly.


*********
March 13, 2019

Air Canada confirmed today that it will comply immediately with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations until further notice.

Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers. We are working to rebook impacted customers as soon as possible. Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres. Priority will be given to customers travelling within the next 72 hours. We appreciate our customers' patience.

If you'd like to know what type of aircraft you are flying on, simply retrieve your booking from the My Bookings tab, then click on the 'Details' link in the Flight Details section. We also advise you to check the status of your flight before heading to the airport.

We fully support Transport Canada's decision and will continue to work with them towards a resolution of this situation as soon as possible.

Alternate Travel Plans
If you currently have a reservation for a flight operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262).

If you purchased your ticket with AeroplanExternal site which may not meet accessibility guidelines., or Air Canada Vacations or your Travel agent, please contact them directly Some questions you may have are below with our answers, but if you can't find what you need, contact us at 1-888-247-2262, or reach out to us on on FacebookExternal site which may not meet accessibility guidelines. or TwitterExternal site which may not meet accessibility guidelines..

How many Boeing 737 MAX aircraft does Air Canada have?
Air Canada has a fleet of 24 Boeing 737 MAX-8 aircraft, which have been in operation since 2017. We have a total fleet of 400 aircraft (including 24 737MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.

Where do the Boeing 737 MAX aircraft fly to?
These aircraft operate flights across North America, to Mexico, the Caribbean, Hawaii, as well as from Atlantic Canada to London Heathrow.

How many Boeing 737 MAX flights are there each day, and how many passengers are affected?
We typically operate approximately 75 Boeing 737 MAX flights daily out of a total schedule of approximately 1,600 daily flights system-wide, representing less than six percent of our total flying.

We have a total fleet of 400 aircraft (including 24 Boeing 737 MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.

What is Air Canada doing to reschedule customers?
We are making adjustments to our schedule to minimize the disruption to customers as much as possible, by optimizing the deployment of the rest of our fleet and looking at alternative options, including accommodating customers on other airlines.

As an example of some of our adjustments to Boeing 737 MAX flights cancelled, we have re-scheduled widebody aircraft to serve Hawaii starting today, March 13. Some flights will operate as scheduled with mainline or Air Canada Rouge aircraft, such as on Montreal-Martinique and Montreal-Guadeloupe. Other routes, notably Halifax-London and St. John's-London are cancelled in the short term, with customers being re-routed through our Montreal and Toronto hubs.

What should I do right now?
As changes are finalized in our flight schedule, customers whose flight times or flight numbers have changed can expect to receive an email detailing their updated itinerary. This information is also available in My Bookings on the Air Canada App.

If you are travelling soon, you can also contact us or your travel agent. Please understand that priority is being given to customers travelling within the next 72 hours.

We have also put in place a rebooking policy, space permitting, and without additional fees for affected customers. Given the magnitude of our Boeing 737 MAX operations, which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada's Call Centres.

Where can I go to for more information?
If you would like to know what type of aircraft you are flying on, simply retrieve your booking from the My Bookings tab, then click on the 'Details' link in the Flight Details section.

If you are travelling soon, you can contact us, reach out to our social media teams on FacebookExternal site which may not meet accessibility guidelines. or TwitterExternal site which may not meet accessibility guidelines., or call your travel agent.

We also advise you to check the status of your flight before going to the airport.

We thank all of our customers for their patience.

Will Air Canada cover my out-of-pocket expenses such as additional accommodation costs that I may incur as a result of these disruptions?
Our normal protocol for irregular events which are out of our control is in effect. We are regrettably unable to reimburse for such expenses.



****


MONTREAL, March 13, 2019 /CNW Telbec/ - Air Canada confirmed today that it will comply immediately with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations until further notice.

Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers. We are working to rebook impacted customers as soon as possible but given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada call centres and we appreciate our customers' patience.

Customers are further advised to check the status of their flight on aircanada.com prior to going to the airport.

We fully support this decision and will continue to work with Transport Canada towards resolution of this situation as soon as possible.


SOURCE Air Canada

For further information: Isabelle Arthur (Montréal), [email protected], 514 422-5788; Peter Fitzpatrick (Toronto), [email protected], 416 263-5576; Angela Mah (Vancouver), [email protected], 604 270-5741; Internet: aircanada.com

https://aircanada.mediaroom.com/2019...7-MAX-Aircraft




https://www.aircanada.com/ca/en/aco/...to-london.html

Originally Posted by ac.com
Information on Air Canada Halifax-London and St. John’s-London service

March 12, 2019

Due to the UK's Civil Aviation Authority banning all Boeing 737 Max aircraft operations in the U.K. Air Canada has cancelled the following flights:

AC 860 Halifax London-Heathrow on March 12
AC861 London-Halifax on March 13
AC822 St. John’s-London on March 13
AC823London-St. John’s on March 14

We are working to rebook impacted customers as soon as possible through our Montreal, Toronto and Ottawa hubs.

Affected customers may contact Air Canada Reservations to change their flights to another date free of charge.

As well, due to anticipated call volumes, customers can expect delays reaching Air Canada call centres, so we appreciate our customers’ patience.

Air Canada will provide updates as more information becomes available.
Print Wikipost

Grounding of 737 Max - Effect on AC incl OMNI 767 lease

Thread Tools
 
Search this Thread
 
Old Mar 23, 2019, 5:10 pm
  #556  
 
Join Date: Mar 2007
Location: Toronto
Programs: AC SE100K, Emerald Exec, HHG
Posts: 631
Originally Posted by kjnangre
Always best to buy directly from the airline instead of getting bounced back and forth.
I completely disagree with this statement. Having worked with Amex and CWT for years, they have got me out of situations that a purchase thru AC, UA or CX never could have.
sram is offline  
Old Mar 23, 2019, 5:53 pm
  #557  
5mm
Suspended
 
Join Date: Aug 2018
Posts: 669
Originally Posted by skybluesea


”Always” means you are suggesting every travel agent physical or virtual should disappear - unrealistic IMHO.

btw...that would apply to Aeroplan too who is simply travel agent using a non-cash payment method with preferential supply access.

and let’s not blame travel agents for messed up AC as service supplier - let’s not forget AC is trying to avoid issuing mass refund for funds already in their bank. 1st quarter usually worst for airlines cash flow wise, so for AC to triggeri large volume of cancellations based on Tariff right and then issue refunds could cause AC bankers some discomfort especially with possible declines in economy and unstable fuel futures.

Stuff happens so AC either step-up and get seats reallocated quick or send back the money so clients can make new travel decisions.
Little over the top? I think so. I’m a firm believer that travel agents are a no go. If problem arise, travel agents tickets are harder to change/deal with. Unless your buying a net ticket or travel package, I would never use a travel agent. Not counting AE or company travel plans. The sun has set on the travel agents usefulness in today’s world.
5mm is offline  
Old Mar 24, 2019, 2:36 pm
  #558  
 
Join Date: Feb 2003
Location: Victoria, BC, Canada
Posts: 24
April 2.....it has switched to a 767 now but they haven’t changed my schedule back. A friend is going as well....he changed his flight before and now he is back on air canada. I’m hoping they keep mine cause looking forward to flying with Hawaiian 😊
AC71 is offline  
Old Mar 24, 2019, 3:01 pm
  #559  
 
Join Date: Sep 2009
Location: YYJ
Programs: Aeroplan,Alaska,Airmiles
Posts: 265
Award flight with tight connection

Hi,
I have a flight booked for Wed YVR (AC)-YUL(LX)-ZRH (LX)-BUD in J
because of the changes with the max 8 flights, I now have 1 hour to connect in YUL and the 1 hour in ZRH. In the event I miss connect in YUL, what is AC obligated to do for me, as far as getting me to my destination in J?
Any information would be great.
Thank you
triptastic is offline  
Old Mar 24, 2019, 4:29 pm
  #560  
 
Join Date: Aug 2018
Posts: 5
I'm currently booked on an SFO-YYZ flight Apr 13 that I strongly suspect is going to get cancelled (it has been over the last few days, plus the AC press release mentions cancelling one of the SFO-YYZ daily flights).

It's a business class Aeroplan redemption, though I'm booked on economy for this leg. Am I going to be at the mercy of award availability if (when?) the flight gets cancelled, or is there anything proactive I can do? Ideally I'l like to get a seat in business class on another flight, but at this point I'm more worried about getting rebooked on a redeye or indirect routing. Any thoughts on what my best move is here? I don't have any status, sadly.
northeastsouthwest is offline  
Old Mar 24, 2019, 5:20 pm
  #561  
 
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,570
Originally Posted by northeastsouthwest
It's a business class Aeroplan redemption, though I'm booked on economy for this leg.
If they are following their IROPS rules, then their agents are allowed to rebook anything up to the same cabin. Actually, since you have "paid" for business (if fixed-miles redemption), at least in theory you might be able to jump into anything, all the way up to full J. But that interaction may be confusing to anyone who works at AC.

Getting upgraded on mixed cabin Aeroplan redemptions for "upgrading" to what you "paid" for.
RangerNS is offline  
Old Mar 24, 2019, 5:21 pm
  #562  
 
Join Date: Jan 2008
Location: SJC/YUL
Programs: DL PM, Marriott Gold
Posts: 3,878
Originally Posted by northeastsouthwest
I don't have any status, sadly.
Maybe they'll have some space in the cargo hold for you Make sure to bring a jacket, it can get quite cold
Mountain Explorer is offline  
Old Mar 24, 2019, 6:55 pm
  #563  
 
Join Date: Feb 2005
Location: Toronto (YYZ)
Posts: 6,279
You should be ok. I had a 40min connection in ZRH arriving from YUL on LX and I got to the gate within 25 min. Either way you will be protected on the next flight if you miss connect.
imverge is offline  
Old Mar 24, 2019, 7:09 pm
  #564  
 
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,570
OP, they are obligated to get you to where you are booked to go. To their convenience, not yours.

1 hour in YUL is no problem at all, DOM->INTL is the same space, just walking, no security or anything.

1 hour in ZRH, I've got nothing for you, but it looks like there are ~3 *A flights daily,
RangerNS is offline  
Old Mar 24, 2019, 7:11 pm
  #565  
 
Join Date: Aug 2018
Posts: 5
Originally Posted by RangerNS
If they are following their IROPS rules, then their agents are allowed to rebook anything up to the same cabin. Actually, since you have "paid" for business (if fixed-miles redemption), at least in theory you might be able to jump into anything, all the way up to full J. But that interaction may be confusing to anyone who works at AC.
Are you talking AC or Aeroplan agents here? My assumption was that I'd have to talk to Aeroplan to get anything rebooked, but maybe I'm wrong...

In any case, can I do anything until the schedule changes?
northeastsouthwest is offline  
Old Mar 24, 2019, 7:12 pm
  #566  
 
Join Date: Sep 2009
Location: YYJ
Programs: Aeroplan,Alaska,Airmiles
Posts: 265
Thank you for your replies. I am glad to hear it is doable.
triptastic is offline  
Old Mar 24, 2019, 7:19 pm
  #567  
 
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
Originally Posted by triptastic
Thank you for your replies. I am glad to hear it is doable.
You could also phone AP and ask for a change. When my YUL connection time was lowered AP were happy to book me on a flight not showing I space (on their website anyway).

Yes you are going to get there, but if there’s an earlier flight available that gives you a longer layover I personally found AP quite equitable.

Depends on personal arrival and departure needs.
jc94 is offline  
Old Mar 24, 2019, 7:21 pm
  #568  
 
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,570
Originally Posted by northeastsouthwest
Are you talking AC or Aeroplan agents here? My assumption was that I'd have to talk to Aeroplan to get anything rebooked, but maybe I'm wrong...

In any case, can I do anything until the schedule changes?
They seem to be fairly generous about changes with the MAX issues. If they don't change anything, a phone call is for sure going to only cost you time. I further suspect that AC will be relatively open to AE in opening up space if you suggest some reasonable alternative because of your suspicions. Canadiancows process seems to indicate you can't lay claim to a J seat until you get to the airport (or can call the concierge), but you did pay for A->B in business, so have that to negotiate with, ... somewhat. I think we are in uncharted territory here, but don't be afraid to remind everyone, when call, and day-of, that you did "pay" for J.

All that said 2 weeks is a fairly long time out. By then the March madness (any any redlined maintenance) will be cleared out, freeing up some capacity, and AC might have leased or new-to-them aircraft coming online. It's a dynamic situation.
RangerNS is offline  
Old Mar 24, 2019, 10:48 pm
  #569  
5mm
Suspended
 
Join Date: Aug 2018
Posts: 669
Originally Posted by northeastsouthwest
I'm currently booked on an SFO-YYZ flight Apr 13 that I strongly suspect is going to get cancelled (it has been over the last few days, plus the AC press release mentions cancelling one of the SFO-YYZ daily flights).
.
Maybe not? The NHL season will be finished and the leafs should be closes to losing out to Boston by April 13, which will allow AC to convert most of their Jettz aircraft back into their commercial fleet.
5mm is offline  
Old Mar 27, 2019, 4:14 pm
  #570  
 
Join Date: Sep 2000
Location: OGG, YYC
Programs: AA, AC
Posts: 3,697
Hawaii re-rouged

Haven't seen this posted but Hawaii appears to be another casualty of the MAX8 grounding. Starting April 1 the YVR-OGG route is back to rouge.

I'm now starting to question the wisdom of buying flight passes.
After Burner is offline  


Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.