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Grounding of 737 Max - Effect on AC incl OMNI 767 lease

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Old Mar 12, 2019, 11:26 am
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Last edit by: yyznomad
Latest updates from aircanada.com
Originally Posted by https://www.aircanada.com/ca/en/aco/home/book/travel-news-and-updates/2019/737-airspace-closure.html
If you currently have a reservation for a flight between now and September 02, 2019 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.
Read below for more details.

Air Canada Timetable Effective June 27, 2019 to September 29, 2019 (AC's link: https://services.aircanada.com/porta...metable-en.pdf)
Air Canada Timetable Effective June 20, 2019 to September 22, 2019
Air Canada Timetable Effective June 13, 2019 to September 15, 2019
Air Canada Timetable Effective June 6, 2019 to September 8, 2019
Air Canada Timetable Effective May 30, 2019 to September 1, 2019
Air Canada Timetable Effective May 23, 2019 to August 25, 2019
Air Canada Timetable Effective May 16, 2019 to August 18, 2019
Air Canada Timetable Effective May 9, 2019 to August 11, 2019
Air Canada Timetable Effective May 2, 2019 to August 4, 2019
Air Canada Timetable Effective April 25, 2019 to July 28, 2019
Air Canada Timetable Effective April 18, 2019 to July 21, 2019
Air Canada Timetable Effective April 11, 2019 to July 14, 2019
Air Canada Timetable Effective March 28, 2019 to June 30, 2019



May 29, 2019
If you are travelling within the next 72 hours, call:

1-833-354-5963

If you booked through a Travel Agency, please call them for immediate assistance
In compliance with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.Air Canada is now updating its May, June and July schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least September 02, 2019. A summary of schedule changes for April is posted below in the following question and answer: "What is Air Canada doing to reschedule customers?". Additional schedule changes will be posted as warranted.
  • Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers.
  • We are working to rebook impacted customers as soon as possible.
  • Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres.
  • If you are travelling within the next 72 hours, please call the number at the top of this page.
  • If you booked through a Travel Agent, you may contact them directly for assistance.
We appreciate our customers' patience as we work to get everyone on their way.

If you'd like to make other plansIf you currently have a reservation for a flight between now and September 02, 2019 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice. If you purchased your ticket with AeroplanExternal site which may not meet accessibility guidelines., or Air Canada Vacations or your travel agent, please contact them directly.

****

March 19, 2019

UPDATED - INFORMATION ON IMPACTED ROUTES


**********

UPDATED - Air Canada Responds to Transport Canada's Closure of Canadian Airspace to the Boeing 737 MAX Aircraft

https://www.aircanada.com/ca/en/aco/...e-closure.html

March 19, 2019

If you are travelling within the next 72 hours, call:

1-833-354-5963

If you booked through a Travel Agency, please call them for immediate assistance

In compliance with Transport Canada’s safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.

Air Canada is now updating its April and May schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least July 1, 2019. A summary of schedule changes for April is posted below in the following question and answer: “What is Air Canada doing to reschedule customers?”. Additional schedule changes will be posted as warranted.
  • Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers.
  • We are working to rebook impacted customers as soon as possible.
  • Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres.
  • If you are travelling within the next 72 hours, please call the number at the top of this page.
  • If you booked through a Travel Agent, you may contact them directly for assistance.
We appreciate our customers' patience as we work to get everyone on their way.

If you'd like to make other plans

If you currently have a reservation for a flight that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice.

If you purchased your ticket with Aeroplan, or Air Canada Vacations or your travel agent, please contact them directly.


*********
March 13, 2019

Air Canada confirmed today that it will comply immediately with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations until further notice.

Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers. We are working to rebook impacted customers as soon as possible. Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres. Priority will be given to customers travelling within the next 72 hours. We appreciate our customers' patience.

If you'd like to know what type of aircraft you are flying on, simply retrieve your booking from the My Bookings tab, then click on the 'Details' link in the Flight Details section. We also advise you to check the status of your flight before heading to the airport.

We fully support Transport Canada's decision and will continue to work with them towards a resolution of this situation as soon as possible.

Alternate Travel Plans
If you currently have a reservation for a flight operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262).

If you purchased your ticket with AeroplanExternal site which may not meet accessibility guidelines., or Air Canada Vacations or your Travel agent, please contact them directly Some questions you may have are below with our answers, but if you can't find what you need, contact us at 1-888-247-2262, or reach out to us on on FacebookExternal site which may not meet accessibility guidelines. or TwitterExternal site which may not meet accessibility guidelines..

How many Boeing 737 MAX aircraft does Air Canada have?
Air Canada has a fleet of 24 Boeing 737 MAX-8 aircraft, which have been in operation since 2017. We have a total fleet of 400 aircraft (including 24 737MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.

Where do the Boeing 737 MAX aircraft fly to?
These aircraft operate flights across North America, to Mexico, the Caribbean, Hawaii, as well as from Atlantic Canada to London Heathrow.

How many Boeing 737 MAX flights are there each day, and how many passengers are affected?
We typically operate approximately 75 Boeing 737 MAX flights daily out of a total schedule of approximately 1,600 daily flights system-wide, representing less than six percent of our total flying.

We have a total fleet of 400 aircraft (including 24 Boeing 737 MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.

What is Air Canada doing to reschedule customers?
We are making adjustments to our schedule to minimize the disruption to customers as much as possible, by optimizing the deployment of the rest of our fleet and looking at alternative options, including accommodating customers on other airlines.

As an example of some of our adjustments to Boeing 737 MAX flights cancelled, we have re-scheduled widebody aircraft to serve Hawaii starting today, March 13. Some flights will operate as scheduled with mainline or Air Canada Rouge aircraft, such as on Montreal-Martinique and Montreal-Guadeloupe. Other routes, notably Halifax-London and St. John's-London are cancelled in the short term, with customers being re-routed through our Montreal and Toronto hubs.

What should I do right now?
As changes are finalized in our flight schedule, customers whose flight times or flight numbers have changed can expect to receive an email detailing their updated itinerary. This information is also available in My Bookings on the Air Canada App.

If you are travelling soon, you can also contact us or your travel agent. Please understand that priority is being given to customers travelling within the next 72 hours.

We have also put in place a rebooking policy, space permitting, and without additional fees for affected customers. Given the magnitude of our Boeing 737 MAX operations, which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada's Call Centres.

Where can I go to for more information?
If you would like to know what type of aircraft you are flying on, simply retrieve your booking from the My Bookings tab, then click on the 'Details' link in the Flight Details section.

If you are travelling soon, you can contact us, reach out to our social media teams on FacebookExternal site which may not meet accessibility guidelines. or TwitterExternal site which may not meet accessibility guidelines., or call your travel agent.

We also advise you to check the status of your flight before going to the airport.

We thank all of our customers for their patience.

Will Air Canada cover my out-of-pocket expenses such as additional accommodation costs that I may incur as a result of these disruptions?
Our normal protocol for irregular events which are out of our control is in effect. We are regrettably unable to reimburse for such expenses.



****


MONTREAL, March 13, 2019 /CNW Telbec/ - Air Canada confirmed today that it will comply immediately with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations until further notice.

Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers. We are working to rebook impacted customers as soon as possible but given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada call centres and we appreciate our customers' patience.

Customers are further advised to check the status of their flight on aircanada.com prior to going to the airport.

We fully support this decision and will continue to work with Transport Canada towards resolution of this situation as soon as possible.


SOURCE Air Canada

For further information: Isabelle Arthur (Montréal), [email protected], 514 422-5788; Peter Fitzpatrick (Toronto), [email protected], 416 263-5576; Angela Mah (Vancouver), [email protected], 604 270-5741; Internet: aircanada.com

https://aircanada.mediaroom.com/2019...7-MAX-Aircraft




https://www.aircanada.com/ca/en/aco/...to-london.html

Originally Posted by ac.com
Information on Air Canada Halifax-London and St. John’s-London service

March 12, 2019

Due to the UK's Civil Aviation Authority banning all Boeing 737 Max aircraft operations in the U.K. Air Canada has cancelled the following flights:

AC 860 Halifax London-Heathrow on March 12
AC861 London-Halifax on March 13
AC822 St. John’s-London on March 13
AC823London-St. John’s on March 14

We are working to rebook impacted customers as soon as possible through our Montreal, Toronto and Ottawa hubs.

Affected customers may contact Air Canada Reservations to change their flights to another date free of charge.

As well, due to anticipated call volumes, customers can expect delays reaching Air Canada call centres, so we appreciate our customers’ patience.

Air Canada will provide updates as more information becomes available.
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Grounding of 737 Max - Effect on AC incl OMNI 767 lease

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Old Sep 11, 2019, 11:48 am
  #961  
 
Join Date: Aug 2019
Programs: Aeroplan, Bonvoy
Posts: 12
So a second schedule change has now totally fouled up my AE itinerary for YYJ-KOA in February. The Max flight YVR to KOA on the 7th has been dropped, and replaced with a Rouge 767 the next day, after a 9+ hour layover in YVR. This has me arriving in KOA the day after our pre paid non refundable accommodation begins! The return red eye Max on the 15th had already been replaced by the Rouge 767, but leaving around 15:00, so requiring an overnight layover in YVR, as it misses the last flight to Victoria. This leaves me with a bit of a dilemma, I could just cancel the whole thing now and re book out of pocket on Alaska, I don't really want to do that as I was trying to run down my Aeroplan balance. Or re book the Aeroplan itinerary to Honolulu, and pay for an inter island flight out of pocket, with Southwest now in the inter island market you can get fares on them or Hawaiian as low as $39. I had been willing to wait and see if the Max would be back in the air in time, but now not only is it not looking like it, but I wonder if AC would even prioritize putting the full Hawaii schedule back on as they ramp up their entry into service. So my question is, if I just sit on this booking until three weeks before departure would Aeroplan then be able to route me on my original dates on any airline, inter island flights included?
Thanks: Phosfor
Phosfor is offline  
Old Sep 11, 2019, 12:25 pm
  #962  
 
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 100k, NK Gold, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,195
Originally Posted by Phosfor
is it not looking like it, but I wonder if AC would even prioritize putting the full Hawaii schedule back on as they ramp up their entry into service. So my question is, if I just sit on this booking until three weeks before departure would Aeroplan then be able to route me on my original dates on any airline, inter island flights included?
Thanks: Phosfor
1)J or Y makes a differece

2) I'd call Aeroplan to book you , saying hawaii prepaid hotels $500-800 a night and you will not accept that or ridiculous yvr layover should net you a supervisor booking UA/*A. Heck, AC is probably billing back reaccomodation to Boeing.

they are looking for 80-90% of pax to just go along with reroute and changed date. if you stand up and remain in the minority that asks for another route you will likely get it.

waiting longer than necessary to call is VERY risky. other carriers will fill up or their prices go up and AC may be less willing...

4) them booking or reimbursing an intra island carrier in hawaii (no alliance) is basically unheard of. perbaps for a day-of diversion or misconnect but that would be about the only situation, even for super elite

Last edited by tcook052; Oct 2, 2019 at 5:07 am
expert7700 is offline  
Old Sep 11, 2019, 1:58 pm
  #963  
 
Join Date: Jun 2009
Location: YUL
Programs: AC*SEMM
Posts: 602
Originally Posted by Phosfor
So a second schedule change has now totally fouled up my AE itinerary for YYJ-KOA in February. The Max flight YVR to KOA on the 7th has been dropped, and replaced with a Rouge 767 the next day, after a 9+ hour layover in YVR. This has me arriving in KOA the day after our pre paid non refundable accommodation begins! The return red eye Max on the 15th had already been replaced by the Rouge 767, but leaving around 15:00, so requiring an overnight layover in YVR, as it misses the last flight to Victoria. This leaves me with a bit of a dilemma, I could just cancel the whole thing now and re book out of pocket on Alaska, I don't really want to do that as I was trying to run down my Aeroplan balance. Or re book the Aeroplan itinerary to Honolulu, and pay for an inter island flight out of pocket, with Southwest now in the inter island market you can get fares on them or Hawaiian as low as $39. I had been willing to wait and see if the Max would be back in the air in time, but now not only is it not looking like it, but I wonder if AC would even prioritize putting the full Hawaii schedule back on as they ramp up their entry into service. So my question is, if I just sit on this booking until three weeks before departure would Aeroplan then be able to route me on my original dates on any airline, inter island flights included?
Thanks: Phosfor
yes wait ... because AC can STILL make changes .. and then you will lose your connecting flight . if it's 39$ ??? just book it ... worst case you lose it !!
YUL_Around_The_World is offline  
Old Sep 12, 2019, 10:15 pm
  #964  
 
Join Date: Aug 2019
Programs: Aeroplan, Bonvoy
Posts: 12
Originally Posted by expert7700
1)J or Y makes a differece

2) I'd call Aeroplan to book you , saying hawaii prepaid hotels $500-800 a night and you will not accept that or ridiculous yvr layover should net you a supervisor booking UA/*A. Heck, AC is probably billing back reaccomodation to Boeing.

they are looking for 80-90% of pax to just go along with reroute and changed date. if you stand up and remain in the minority that asks for another route you will likely get it.

waiting longer than necessary to call is VERY risky. other carriers will fill up or their prices go up and AC may be less willing...

3) The MAX flying for calendar year 2019 is a lost cause.. AC won't cancel charters or do last sexond schedules even when it is back in service. I think they are more likely to sub them in on a case by case basis to relieve mile-long lists of maintenanxe and deferred fixes under Minimum Equilment List. Plus if Europe and China delay max reentry for 6+ months after US, will AC follow FAA or rest of world, and would AC reallly reintroduce on domestic routes or wait till they can fly to europe and Mexico too?

4) them booking or reimbursing an intra island carrier in hawaii (no alliance) is basically unheard of. perbaps for a day-of diversion or misconnect but that would be about the only situation, even for super elite
Thanks Expert7700: I haven't had time to sit on hold with Aeroplan yet, but I'll report back what they say.
Phosfor is offline  
Old Sep 13, 2019, 9:46 am
  #965  
 
Join Date: Mar 2006
Location: YQR
Programs: Nexus/GE, UA/MPG, Bonvoy Tit, LTP
Posts: 1,294
It happened to us going to OGG. The return flight was changed to the preceding day "As we no longer fly that route on Fridays". I called and politely asked to be rerouted, with another carrier if necessary. They placed me on UA without any hesitation. That was in Y BTW and we have zero status with AC or AE.
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Old Oct 1, 2019, 4:31 pm
  #966  
 
Join Date: Jan 2007
Location: YKZ
Programs: AC MM SE, Marriott Titanium - Lifetime Plat 2nd Class, National Executive, Avis PP
Posts: 681
YVR-HNL now operated by Omni Air International ?

Apologies if this thread already exists elsewhere but did my search and could not find any mention

I am flying back from HNL to YYZ on Dec 17th and was looking at the potential of going through YVR instead of direct to YYZ - looked like a viable option.

When I checked back today I was shocked to see the fares had skyrocketed for the flight and the HNL-YVR segment was now operated by Omni Air International ???

Looks like flights effective now are all being serviced by them on this route....

CC

Departing Flight:

Friday, October 4th, 2019
Honolulu, US (HNL) - Vancouver, CA (YVR)


21:55
Non-stop - 5hr55m 5 hours 55 minutes- arriving next day
06:50

Honolulu
Vancouver



Includes travel operated by Omni Air International




Economy - Flexfare rulesOpens in a New Window

$906

1 Adult

Earn 100% Aeroplan Miles; choose a standard seat anytime at no charge.
Captain Canuck is offline  
Old Oct 1, 2019, 5:13 pm
  #967  
 
Join Date: Apr 2008
Programs: Aeroplan 25K, Marriott Plat
Posts: 343
Yeah, I'm booked on YVR-HNL in April and got moved from a 763 to an Omni 762.

I posted about it in the 767 thread:
Air Canada's aging 767-300's

And it wouldn't surprise me if it got changed again to a 7M8, given that it looks like there's a good chance they'll be back in the air by April.
ride red is offline  
Old Oct 1, 2019, 11:07 pm
  #968  
 
Join Date: Mar 2002
Location: YYJ
Posts: 4,137
Not new. Discussion in the MAX reaccommodation thread.

Info on AC's website, although the posted date range needs to be updated: https://www.aircanada.com/ca/en/aco/...-canada-4.html
cedric is offline  
Old Oct 1, 2019, 11:31 pm
  #969  
 
Join Date: Feb 2007
Location: YVR
Programs: Erstwhile Accidental AC E35K
Posts: 2,917
As of a few days ago AC was still showing two different seat maps for the same 763 flight on the YVR-OGG route.
Sopwith is offline  
Old Oct 2, 2019, 9:41 am
  #970  
 
Join Date: Aug 2019
Programs: Aeroplan, Bonvoy
Posts: 12
Also been Omni'd on YVR-HNL on Feb 6th. I finally got through to Aeroplan a couple of weeks ago to sort out our fouled up YYJ-KOA itinerary, after a 45 minute wait on hold. As expected they would not book interisland flights to get me to KOA by Feb 7th, there were United alternatives but they all required overnighting in SFO. They did however change my outbound destination to HNL on the 6th on a mainline 767, was actually reasonably happy with that as I like 767 Y for couples. I picked up our own interisland flights cheap, with the benefit of an extra night and most of the day in Honolulu. They also would not pay for a hotel on my return itinerary which now required an overnight stay in YVR after the flight switched from redeye to evening, agent suggested that credit card trip interruption insurance may pay for this, I'll have to read the fine print as I have this through work as well. Checked my flights on the App yesterday and it seems the outbound is now Omni 762, no email of the change yet. I would have just cancelled the whole thing but I'm trying to run down my Aeroplan miles, and the options to Hawaii from YYJ are now limited with the ending of United and Delta service to Victoria. Any trip reports on Omni Y out there yet? I wonder if it is better or worse than Rouge?
Phosfor
Phosfor is offline  
Old Oct 2, 2019, 10:28 am
  #971  
 
Join Date: Mar 2016
Programs: AC SE
Posts: 1,505
Originally Posted by Phosfor
Also been Omni'd on YVR-HNL on Feb 6th. I finally got through to Aeroplan a couple of weeks ago to sort out our fouled up YYJ-KOA itinerary, after a 45 minute wait on hold. As expected they would not book interisland flights to get me to KOA by Feb 7th, there were United alternatives but they all required overnighting in SFO. They did however change my outbound destination to HNL on the 6th on a mainline 767, was actually reasonably happy with that as I like 767 Y for couples. I picked up our own interisland flights cheap, with the benefit of an extra night and most of the day in Honolulu. They also would not pay for a hotel on my return itinerary which now required an overnight stay in YVR after the flight switched from redeye to evening, agent suggested that credit card trip interruption insurance may pay for this, I'll have to read the fine print as I have this through work as well. Checked my flights on the App yesterday and it seems the outbound is now Omni 762, no email of the change yet. I would have just cancelled the whole thing but I'm trying to run down my Aeroplan miles, and the options to Hawaii from YYJ are now limited with the ending of United and Delta service to Victoria. Any trip reports on Omni Y out there yet? I wonder if it is better or worse than Rouge?
Phosfor
Way back in the thread there’s a J report, but nothing for Y. I’m on it this weekend and will post something afterwards.
TheCanuckian is offline  
Old Oct 2, 2019, 10:59 am
  #972  
 
Join Date: Apr 2008
Programs: Aeroplan 25K, Marriott Plat
Posts: 343
Originally Posted by TheCanuckian
Way back in the thread there’s a J report, but nothing for Y. I’m on it this weekend and will post something afterwards.
Could you take a look at the first and second bulkhead to see if one of them has more space? I've got 5 people booked right now 7AC 8DEF - the 2nd bulkhead is still open for me if it looks better. Thanks.

It's a little weird booking now without the benefit of AC seatmaps and Seatguru comments. A bit of a time warp to the olden days of travel.
ride red is offline  
Old Oct 2, 2019, 2:24 pm
  #973  
 
Join Date: Mar 2016
Programs: AC SE
Posts: 1,505
Originally Posted by ride red
Could you take a look at the first and second bulkhead to see if one of them has more space? I've got 5 people booked right now 7AC 8DEF - the 2nd bulkhead is still open for me if it looks better. Thanks.

It's a little weird booking now without the benefit of AC seatmaps and Seatguru comments. A bit of a time warp to the olden days of travel.
I’ll see what I can do. I’m zone 1 so should have a few moments to investigate after boarding.
TheCanuckian is offline  
Old Oct 2, 2019, 2:33 pm
  #974  
 
Join Date: Feb 2007
Location: YVR
Programs: Erstwhile Accidental AC E35K
Posts: 2,917
Originally Posted by TheCanuckian
I’ll see what I can do. I’m zone 1 so should have a few moments to investigate after boarding.
I'm also interested in which rows are exit rows. One map says Row 18, another says 18 and 19. Appreciate it if you would check.

Thx.
Sopwith is offline  
Old Oct 2, 2019, 7:08 pm
  #975  
 
Join Date: May 2001
Location: Vancouver, BC, Canada
Programs: AC SE100K MM, Bonvoy Lifetime Titanium, Accor Diamond, National Emerald Club Exec Elite
Posts: 1,085
Just got a notice that my YVR-OGG on Jan 19 and return on Feb 3 are now operated by Omni.
ac/elite is offline  


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