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Grounding of 737 Max - Effect on AC incl OMNI 767 lease

Old Mar 12, 2019, 11:26 am
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Last edit by: yyznomad
Latest updates from aircanada.com
Originally Posted by https://www.aircanada.com/ca/en/aco/home/book/travel-news-and-updates/2019/737-airspace-closure.html
If you currently have a reservation for a flight between now and September 02, 2019 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.
Read below for more details.

Air Canada Timetable Effective June 27, 2019 to September 29, 2019 (AC's link: https://services.aircanada.com/porta...metable-en.pdf)
Air Canada Timetable Effective June 20, 2019 to September 22, 2019
Air Canada Timetable Effective June 13, 2019 to September 15, 2019
Air Canada Timetable Effective June 6, 2019 to September 8, 2019
Air Canada Timetable Effective May 30, 2019 to September 1, 2019
Air Canada Timetable Effective May 23, 2019 to August 25, 2019
Air Canada Timetable Effective May 16, 2019 to August 18, 2019
Air Canada Timetable Effective May 9, 2019 to August 11, 2019
Air Canada Timetable Effective May 2, 2019 to August 4, 2019
Air Canada Timetable Effective April 25, 2019 to July 28, 2019
Air Canada Timetable Effective April 18, 2019 to July 21, 2019
Air Canada Timetable Effective April 11, 2019 to July 14, 2019
Air Canada Timetable Effective March 28, 2019 to June 30, 2019



May 29, 2019
If you are travelling within the next 72 hours, call:

1-833-354-5963

If you booked through a Travel Agency, please call them for immediate assistance
In compliance with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.Air Canada is now updating its May, June and July schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least September 02, 2019. A summary of schedule changes for April is posted below in the following question and answer: "What is Air Canada doing to reschedule customers?". Additional schedule changes will be posted as warranted.
  • Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers.
  • We are working to rebook impacted customers as soon as possible.
  • Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres.
  • If you are travelling within the next 72 hours, please call the number at the top of this page.
  • If you booked through a Travel Agent, you may contact them directly for assistance.
We appreciate our customers' patience as we work to get everyone on their way.

If you'd like to make other plansIf you currently have a reservation for a flight between now and September 02, 2019 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice. If you purchased your ticket with AeroplanExternal site which may not meet accessibility guidelines., or Air Canada Vacations or your travel agent, please contact them directly.

****

March 19, 2019

UPDATED - INFORMATION ON IMPACTED ROUTES


**********

UPDATED - Air Canada Responds to Transport Canada's Closure of Canadian Airspace to the Boeing 737 MAX Aircraft

https://www.aircanada.com/ca/en/aco/...e-closure.html

March 19, 2019

If you are travelling within the next 72 hours, call:

1-833-354-5963

If you booked through a Travel Agency, please call them for immediate assistance

In compliance with Transport Canadas safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.

Air Canada is now updating its April and May schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least July 1, 2019. A summary of schedule changes for April is posted below in the following question and answer: What is Air Canada doing to reschedule customers?. Additional schedule changes will be posted as warranted.
  • Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers.
  • We are working to rebook impacted customers as soon as possible.
  • Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres.
  • If you are travelling within the next 72 hours, please call the number at the top of this page.
  • If you booked through a Travel Agent, you may contact them directly for assistance.
We appreciate our customers' patience as we work to get everyone on their way.

If you'd like to make other plans

If you currently have a reservation for a flight that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice.

If you purchased your ticket with Aeroplan, or Air Canada Vacations or your travel agent, please contact them directly.


*********
March 13, 2019

Air Canada confirmed today that it will comply immediately with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations until further notice.

Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers. We are working to rebook impacted customers as soon as possible. Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres. Priority will be given to customers travelling within the next 72 hours. We appreciate our customers' patience.

If you'd like to know what type of aircraft you are flying on, simply retrieve your booking from the My Bookings tab, then click on the 'Details' link in the Flight Details section. We also advise you to check the status of your flight before heading to the airport.

We fully support Transport Canada's decision and will continue to work with them towards a resolution of this situation as soon as possible.

Alternate Travel Plans
If you currently have a reservation for a flight operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262).

If you purchased your ticket with AeroplanExternal site which may not meet accessibility guidelines., or Air Canada Vacations or your Travel agent, please contact them directly Some questions you may have are below with our answers, but if you can't find what you need, contact us at 1-888-247-2262, or reach out to us on on FacebookExternal site which may not meet accessibility guidelines. or TwitterExternal site which may not meet accessibility guidelines..

How many Boeing 737 MAX aircraft does Air Canada have?
Air Canada has a fleet of 24 Boeing 737 MAX-8 aircraft, which have been in operation since 2017. We have a total fleet of 400 aircraft (including 24 737MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.

Where do the Boeing 737 MAX aircraft fly to?
These aircraft operate flights across North America, to Mexico, the Caribbean, Hawaii, as well as from Atlantic Canada to London Heathrow.

How many Boeing 737 MAX flights are there each day, and how many passengers are affected?
We typically operate approximately 75 Boeing 737 MAX flights daily out of a total schedule of approximately 1,600 daily flights system-wide, representing less than six percent of our total flying.

We have a total fleet of 400 aircraft (including 24 Boeing 737 MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.

What is Air Canada doing to reschedule customers?
We are making adjustments to our schedule to minimize the disruption to customers as much as possible, by optimizing the deployment of the rest of our fleet and looking at alternative options, including accommodating customers on other airlines.

As an example of some of our adjustments to Boeing 737 MAX flights cancelled, we have re-scheduled widebody aircraft to serve Hawaii starting today, March 13. Some flights will operate as scheduled with mainline or Air Canada Rouge aircraft, such as on Montreal-Martinique and Montreal-Guadeloupe. Other routes, notably Halifax-London and St. John's-London are cancelled in the short term, with customers being re-routed through our Montreal and Toronto hubs.

What should I do right now?
As changes are finalized in our flight schedule, customers whose flight times or flight numbers have changed can expect to receive an email detailing their updated itinerary. This information is also available in My Bookings on the Air Canada App.

If you are travelling soon, you can also contact us or your travel agent. Please understand that priority is being given to customers travelling within the next 72 hours.

We have also put in place a rebooking policy, space permitting, and without additional fees for affected customers. Given the magnitude of our Boeing 737 MAX operations, which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada's Call Centres.

Where can I go to for more information?
If you would like to know what type of aircraft you are flying on, simply retrieve your booking from the My Bookings tab, then click on the 'Details' link in the Flight Details section.

If you are travelling soon, you can contact us, reach out to our social media teams on FacebookExternal site which may not meet accessibility guidelines. or TwitterExternal site which may not meet accessibility guidelines., or call your travel agent.

We also advise you to check the status of your flight before going to the airport.

We thank all of our customers for their patience.

Will Air Canada cover my out-of-pocket expenses such as additional accommodation costs that I may incur as a result of these disruptions?
Our normal protocol for irregular events which are out of our control is in effect. We are regrettably unable to reimburse for such expenses.



****


MONTREAL, March 13, 2019 /CNW Telbec/ - Air Canada confirmed today that it will comply immediately with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations until further notice.

Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers. We are working to rebook impacted customers as soon as possible but given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada call centres and we appreciate our customers' patience.

Customers are further advised to check the status of their flight on aircanada.com prior to going to the airport.

We fully support this decision and will continue to work with Transport Canada towards resolution of this situation as soon as possible.


SOURCE Air Canada

For further information: Isabelle Arthur (Montral), [email protected], 514 422-5788; Peter Fitzpatrick (Toronto), [email protected], 416 263-5576; Angela Mah (Vancouver), [email protected], 604 270-5741; Internet: aircanada.com

https://aircanada.mediaroom.com/2019...7-MAX-Aircraft




https://www.aircanada.com/ca/en/aco/...to-london.html

Originally Posted by ac.com
Information on Air Canada Halifax-London and St. Johns-London service

March 12, 2019

Due to the UK's Civil Aviation Authority banning all Boeing 737 Max aircraft operations in the U.K. Air Canada has cancelled the following flights:

AC 860 Halifax London-Heathrow on March 12
AC861 London-Halifax on March 13
AC822 St. Johns-London on March 13
AC823London-St. Johns on March 14

We are working to rebook impacted customers as soon as possible through our Montreal, Toronto and Ottawa hubs.

Affected customers may contact Air Canada Reservations to change their flights to another date free of charge.

As well, due to anticipated call volumes, customers can expect delays reaching Air Canada call centres, so we appreciate our customers patience.

Air Canada will provide updates as more information becomes available.
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Grounding of 737 Max - Effect on AC incl OMNI 767 lease

Old Aug 1, 2019, 8:38 pm
  #901  
 
Join Date: Oct 2012
Posts: 83
Originally Posted by YVRtoYYZ
Just did the YVR-Hawaii route in Omni's J and frankly, I was pleasantly surprised. It certainly is far better than Rouge J and in many respects better that the -MAX J (IFE aside). I have no qualms about the return on Omni.
"Just did the YVR-Hawaii route in Omni's J and frankly, I was pleasantly surprised. It certainly is far better than Rouge J and in many respects better that the -MAX J (IFE aside). I have no qualms about the return on Omni."

Please elaborate, YVRtoYYZ. In what respects was it better than MAX J? Was surprised you? How was the hard product. I saw photos above in this thread, and the aircraft looked tired.
FreddyBe is offline  
Old Aug 1, 2019, 8:46 pm
  #902  
 
Join Date: Oct 2012
Posts: 83
Originally Posted by sweethannah
No idea about reward flights unfortuntalely but in my case I'm hoping theyll just let me cancel for a full refund and then I can rebook elsewhere. Best of luck
.
Our flight(s) (3 rewards + 1 paid) from YVR-OGG in mid January, i.e. after January 8, is no longer for sale. It's the afternoon departure, rather than the redeye.

Reservations and Concierge both confirmed with ticketing that the flight is not cancelled, nor sold out. It's half-full, but effectively pulled off the shelf for further sales.

I infer from that a cancelation and schedule change/rebooking is imminent. Do others have the same spidey-sense?

AC was willing to proactively do a comp change on the paid ticket. But AE could only be switched to other routes with AE availability, which is sparse. I was hoping to convince somebody to give me an AC seat in lieu of the AE award, but so far no luck. Pipe dream? Or plausible?
FreddyBe is offline  
Old Aug 1, 2019, 9:11 pm
  #903  
 
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
Originally Posted by FreddyBe
Our flight(s) (3 rewards + 1 paid) from YVR-OGG in mid January, i.e. after January 8, is no longer for sale. It's the afternoon departure, rather than the redeye.

Reservations and Concierge both confirmed with ticketing that the flight is not cancelled, nor sold out. It's half-full, but effectively pulled off the shelf for further sales.

I infer from that a cancelation and schedule change/rebooking is imminent. Do others have the same spidey-sense?

AC was willing to proactively do a comp change on the paid ticket. But AE could only be switched to other routes with AE availability, which is sparse. I was hoping to convince somebody to give me an AC seat in lieu of the AE award, but so far no luck. Pipe dream? Or plausible?
What do you mean by comp change? To another airline, like United? My tickets are paid, and in the front cabin, and current front cabin tickets on UA are going for 50% more than I paid AC for these tickets.
transportprof is offline  
Old Aug 2, 2019, 8:14 am
  #904  
 
Join Date: Jun 2008
Location: YYC, Canada
Programs: AC 35k
Posts: 1,900
January schedule updates

Anyone know when AC will update the booking engine or timetable with removal of 7M8 to January? I have some flights to book and I am trying to avoid the "all my flights have been rouged again" call to AC I keep doing.
YXUFlyboy is offline  
Old Aug 2, 2019, 8:38 am
  #905  
5mm
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Originally Posted by YXUFlyboy
Anyone know when AC will update the booking engine or timetable with removal of 7M8 to January? I have some flights to book and I am trying to avoid the "all my flights have been rouged again" call to AC I keep doing.
All your flights? I have had only 1 flight Rouged out of 36 so far this year. Didnt know Rouge had that many aircraft. You must have a ton of 20% discount code.
5mm is offline  
Old Aug 2, 2019, 8:45 am
  #906  
 
Join Date: Jul 2010
Location: YEG
Programs: UA 1K, AC SE, WJ Gold
Posts: 352
I too have had a lot of flights changed to Rouge lately. Im in YEG and wonder if its mostly route related. Lots of 767 and 321 Rouge options tho. 👎🏼
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Old Aug 2, 2019, 2:04 pm
  #907  
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Originally Posted by YXUFlyboy
Anyone know when AC will update the booking engine or timetable with removal of 7M8 to January? I have some flights to book and I am trying to avoid the "all my flights have been rouged again" call to AC I keep doing.
Does AC allow for full refunds when a 73MAX goes Rouge?

I have a flight to PTP which is still showing MAX - and would be very painful on a Rouge A319 (like the one they run currently)
rankourabu is offline  
Old Aug 2, 2019, 4:39 pm
  #908  
 
Join Date: Feb 2009
Location: YYC
Posts: 495
Originally Posted by rankourabu
Does AC allow for full refunds when a 73MAX goes Rouge?
Yes. "I’ve been moved from an Air Canada to an Air Canada Rouge flight. What do I need to know?" ... "You may cancel your flight without penalty for a full refund." (among other options listed). Source: https://www.aircanada.com/ca/en/aco/...-alertacdotcom
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28isGreat is offline  
Old Aug 2, 2019, 4:55 pm
  #909  
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Originally Posted by 28isGreat
Yes. "Ive been moved from an Air Canada to an Air Canada Rouge flight. What do I need to know?" ... "You may cancel your flight without penalty for a full refund." (among other options listed). Source: https://www.aircanada.com/ca/en/aco/...-alertacdotcom
And what happens if the flight is booked solid, and they go down to Rouge, and lose 30+ seats?
rankourabu is offline  
Old Aug 2, 2019, 7:29 pm
  #910  
 
Join Date: Jul 2019
Programs: Air canada westjet
Posts: 9
Welp. Now the only non-stop alternative on another airline is $150.00 per person more and they haven't added the early am flight back into the schedule. So far my best option is to see if I can route from YVR-LAX-HNL in order to arrive at destination around the same time as originally booked. But of course I can't do that yet because AC won't make changes for flights with departures after the 26 October. I'm so tired of waiting for permission to shore up my travel plans.
sweethannah is offline  
Old Aug 2, 2019, 8:24 pm
  #911  
 
Join Date: Dec 2002
Posts: 8,047
Originally Posted by rankourabu
And what happens if the flight is booked solid, and they go down to Rouge, and lose 30+ seats?
How many flights are booked solid 3-4 months out?

If I had a multi segment itinerary and was looking to extend some of the connections to 24+ hours, I would intentionally book itineraries with the Max.
AC has been quite generous with some of my requests this summer.
YOWCDNFF likes this.
tracon is online now  
Old Aug 4, 2019, 7:39 pm
  #912  
 
Join Date: Aug 2007
Posts: 361
Originally Posted by YXUFlyboy
Anyone know when AC will update the booking engine or timetable with removal of 7M8 to January? I have some flights to book and I am trying to avoid the "all my flights have been rouged again" call to AC I keep doing.
I'm wondering this too. Air Canada on twitter says:

Passengers may select [737] flights as we are still operating the route. However, they can expect a change of aircraft closer to their flying date as the situation with the 737 remains.

Does this mean that it's weeks or even months down the line before the schedule through the end of 2019 is updated, and it possible that bookings may be canceled or moved?
Stratoliner777 is offline  
Old Aug 5, 2019, 2:15 pm
  #913  
 
Join Date: Mar 2016
Programs: AC SE
Posts: 1,530
Last week you couldn’t book YVR to HNL in early October—it just wouldn’t pull up the flights. Now it’s allowing it again, and showing the Omni 767 as servicing the route. However, AC hasn’t yet announced an extension of the Omni lease past September 2. I assume this means they intend to keep Omni flying it into the fall season…

I’m still eager to hear any economy class trip reports on the Omni 767!
TheCanuckian is offline  
Old Aug 5, 2019, 2:47 pm
  #914  
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Originally Posted by FreddyBe
But AE could only be switched to other routes with AE availability, which is sparse. I was hoping to convince somebody to give me an AC seat in lieu of the AE award, but so far no luck. Pipe dream? Or plausible?
When the cancellation becomes official they will be allowed to change to non-aeroplan inventory on AC.
Stranger is offline  
Old Aug 5, 2019, 5:23 pm
  #915  
 
Join Date: Jul 2019
Programs: Air canada westjet
Posts: 9
My return flight on 03 November HNL-YVR was changed to Rouge. I was able to cancel in full and I re-booked with WS in both directions. It cost me more but I’m tired of waiting to see if my outbound flight will operate as scheduled. Currently the evening AC flight is the only flight in the reservation system and I’m wondering whether they are planning on reducing the YVR-HNL to once daily after Oct 26.
sweethannah is offline  

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