Mar 12, 2019, 11:26 am
Last edit by: yyznomad
Latest updates from aircanada.com
Read below for more details.
Air Canada Timetable Effective June 27, 2019 to September 29, 2019 (AC's link: https://services.aircanada.com/porta...metable-en.pdf)
Air Canada Timetable Effective June 20, 2019 to September 22, 2019
Air Canada Timetable Effective June 13, 2019 to September 15, 2019
Air Canada Timetable Effective June 6, 2019 to September 8, 2019
Air Canada Timetable Effective May 30, 2019 to September 1, 2019
Air Canada Timetable Effective May 23, 2019 to August 25, 2019
Air Canada Timetable Effective May 16, 2019 to August 18, 2019
Air Canada Timetable Effective May 9, 2019 to August 11, 2019
Air Canada Timetable Effective May 2, 2019 to August 4, 2019
Air Canada Timetable Effective April 25, 2019 to July 28, 2019
Air Canada Timetable Effective April 18, 2019 to July 21, 2019
Air Canada Timetable Effective April 11, 2019 to July 14, 2019
Air Canada Timetable Effective March 28, 2019 to June 30, 2019
May 29, 2019
If you'd like to make other plansIf you currently have a reservation for a flight between now and September 02, 2019 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice. If you purchased your ticket with AeroplanExternal site which may not meet accessibility guidelines., or Air Canada Vacations or your travel agent, please contact them directly.
****
March 19, 2019
UPDATED - INFORMATION ON IMPACTED ROUTES
**********
UPDATED - Air Canada Responds to Transport Canada's Closure of Canadian Airspace to the Boeing 737 MAX Aircraft
https://www.aircanada.com/ca/en/aco/...e-closure.html
March 19, 2019
If you are travelling within the next 72 hours, call:
1-833-354-5963
If you booked through a Travel Agency, please call them for immediate assistance
In compliance with Transport Canada’s safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.
Air Canada is now updating its April and May schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least July 1, 2019. A summary of schedule changes for April is posted below in the following question and answer: “What is Air Canada doing to reschedule customers?”. Additional schedule changes will be posted as warranted.
If you'd like to make other plans
If you currently have a reservation for a flight that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.
If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice.
If you purchased your ticket with Aeroplan, or Air Canada Vacations or your travel agent, please contact them directly.
*********
March 13, 2019
Air Canada confirmed today that it will comply immediately with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations until further notice.
Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers. We are working to rebook impacted customers as soon as possible. Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres. Priority will be given to customers travelling within the next 72 hours. We appreciate our customers' patience.
If you'd like to know what type of aircraft you are flying on, simply retrieve your booking from the My Bookings tab, then click on the 'Details' link in the Flight Details section. We also advise you to check the status of your flight before heading to the airport.
We fully support Transport Canada's decision and will continue to work with them towards a resolution of this situation as soon as possible.
Alternate Travel Plans
If you currently have a reservation for a flight operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.
If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262).
If you purchased your ticket with AeroplanExternal site which may not meet accessibility guidelines., or Air Canada Vacations or your Travel agent, please contact them directly Some questions you may have are below with our answers, but if you can't find what you need, contact us at 1-888-247-2262, or reach out to us on on FacebookExternal site which may not meet accessibility guidelines. or TwitterExternal site which may not meet accessibility guidelines..
How many Boeing 737 MAX aircraft does Air Canada have?
Air Canada has a fleet of 24 Boeing 737 MAX-8 aircraft, which have been in operation since 2017. We have a total fleet of 400 aircraft (including 24 737MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.
Where do the Boeing 737 MAX aircraft fly to?
These aircraft operate flights across North America, to Mexico, the Caribbean, Hawaii, as well as from Atlantic Canada to London Heathrow.
How many Boeing 737 MAX flights are there each day, and how many passengers are affected?
We typically operate approximately 75 Boeing 737 MAX flights daily out of a total schedule of approximately 1,600 daily flights system-wide, representing less than six percent of our total flying.
We have a total fleet of 400 aircraft (including 24 Boeing 737 MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.
What is Air Canada doing to reschedule customers?
We are making adjustments to our schedule to minimize the disruption to customers as much as possible, by optimizing the deployment of the rest of our fleet and looking at alternative options, including accommodating customers on other airlines.
As an example of some of our adjustments to Boeing 737 MAX flights cancelled, we have re-scheduled widebody aircraft to serve Hawaii starting today, March 13. Some flights will operate as scheduled with mainline or Air Canada Rouge aircraft, such as on Montreal-Martinique and Montreal-Guadeloupe. Other routes, notably Halifax-London and St. John's-London are cancelled in the short term, with customers being re-routed through our Montreal and Toronto hubs.
What should I do right now?
As changes are finalized in our flight schedule, customers whose flight times or flight numbers have changed can expect to receive an email detailing their updated itinerary. This information is also available in My Bookings on the Air Canada App.
If you are travelling soon, you can also contact us or your travel agent. Please understand that priority is being given to customers travelling within the next 72 hours.
We have also put in place a rebooking policy, space permitting, and without additional fees for affected customers. Given the magnitude of our Boeing 737 MAX operations, which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada's Call Centres.
Where can I go to for more information?
If you would like to know what type of aircraft you are flying on, simply retrieve your booking from the My Bookings tab, then click on the 'Details' link in the Flight Details section.
If you are travelling soon, you can contact us, reach out to our social media teams on FacebookExternal site which may not meet accessibility guidelines. or TwitterExternal site which may not meet accessibility guidelines., or call your travel agent.
We also advise you to check the status of your flight before going to the airport.
We thank all of our customers for their patience.
Will Air Canada cover my out-of-pocket expenses such as additional accommodation costs that I may incur as a result of these disruptions?
Our normal protocol for irregular events which are out of our control is in effect. We are regrettably unable to reimburse for such expenses.
****
MONTREAL, March 13, 2019 /CNW Telbec/ - Air Canada confirmed today that it will comply immediately with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations until further notice.
Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers. We are working to rebook impacted customers as soon as possible but given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada call centres and we appreciate our customers' patience.
Customers are further advised to check the status of their flight on aircanada.com prior to going to the airport.
We fully support this decision and will continue to work with Transport Canada towards resolution of this situation as soon as possible.
SOURCE Air Canada
For further information: Isabelle Arthur (Montréal), [email protected], 514 422-5788; Peter Fitzpatrick (Toronto), [email protected], 416 263-5576; Angela Mah (Vancouver), [email protected], 604 270-5741; Internet: aircanada.com
https://aircanada.mediaroom.com/2019...7-MAX-Aircraft
https://www.aircanada.com/ca/en/aco/...to-london.html
Originally Posted by https://www.aircanada.com/ca/en/aco/home/book/travel-news-and-updates/2019/737-airspace-closure.html
If you currently have a reservation for a flight between now and September 02, 2019 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.
Air Canada Timetable Effective June 27, 2019 to September 29, 2019 (AC's link: https://services.aircanada.com/porta...metable-en.pdf)
May 29, 2019
If you are travelling within the next 72 hours, call:
1-833-354-5963
If you booked through a Travel Agency, please call them for immediate assistance
In compliance with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.Air Canada is now updating its May, June and July schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least September 02, 2019. A summary of schedule changes for April is posted below in the following question and answer: "What is Air Canada doing to reschedule customers?". Additional schedule changes will be posted as warranted.1-833-354-5963
If you booked through a Travel Agency, please call them for immediate assistance
- Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers.
- We are working to rebook impacted customers as soon as possible.
- Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres.
- If you are travelling within the next 72 hours, please call the number at the top of this page.
- If you booked through a Travel Agent, you may contact them directly for assistance.
If you'd like to make other plansIf you currently have a reservation for a flight between now and September 02, 2019 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice. If you purchased your ticket with AeroplanExternal site which may not meet accessibility guidelines., or Air Canada Vacations or your travel agent, please contact them directly.
****
March 19, 2019
UPDATED - INFORMATION ON IMPACTED ROUTES
**********
UPDATED - Air Canada Responds to Transport Canada's Closure of Canadian Airspace to the Boeing 737 MAX Aircraft
https://www.aircanada.com/ca/en/aco/...e-closure.html
March 19, 2019
If you are travelling within the next 72 hours, call:
1-833-354-5963
If you booked through a Travel Agency, please call them for immediate assistance
In compliance with Transport Canada’s safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.
Air Canada is now updating its April and May schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least July 1, 2019. A summary of schedule changes for April is posted below in the following question and answer: “What is Air Canada doing to reschedule customers?”. Additional schedule changes will be posted as warranted.
- Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers.
- We are working to rebook impacted customers as soon as possible.
- Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres.
- If you are travelling within the next 72 hours, please call the number at the top of this page.
- If you booked through a Travel Agent, you may contact them directly for assistance.
If you'd like to make other plans
If you currently have a reservation for a flight that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.
If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice.
If you purchased your ticket with Aeroplan, or Air Canada Vacations or your travel agent, please contact them directly.
*********
March 13, 2019
Air Canada confirmed today that it will comply immediately with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations until further notice.
Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers. We are working to rebook impacted customers as soon as possible. Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres. Priority will be given to customers travelling within the next 72 hours. We appreciate our customers' patience.
If you'd like to know what type of aircraft you are flying on, simply retrieve your booking from the My Bookings tab, then click on the 'Details' link in the Flight Details section. We also advise you to check the status of your flight before heading to the airport.
We fully support Transport Canada's decision and will continue to work with them towards a resolution of this situation as soon as possible.
Alternate Travel Plans
If you currently have a reservation for a flight operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.
If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262).
If you purchased your ticket with AeroplanExternal site which may not meet accessibility guidelines., or Air Canada Vacations or your Travel agent, please contact them directly Some questions you may have are below with our answers, but if you can't find what you need, contact us at 1-888-247-2262, or reach out to us on on FacebookExternal site which may not meet accessibility guidelines. or TwitterExternal site which may not meet accessibility guidelines..
How many Boeing 737 MAX aircraft does Air Canada have?
Air Canada has a fleet of 24 Boeing 737 MAX-8 aircraft, which have been in operation since 2017. We have a total fleet of 400 aircraft (including 24 737MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.
Where do the Boeing 737 MAX aircraft fly to?
These aircraft operate flights across North America, to Mexico, the Caribbean, Hawaii, as well as from Atlantic Canada to London Heathrow.
How many Boeing 737 MAX flights are there each day, and how many passengers are affected?
We typically operate approximately 75 Boeing 737 MAX flights daily out of a total schedule of approximately 1,600 daily flights system-wide, representing less than six percent of our total flying.
We have a total fleet of 400 aircraft (including 24 Boeing 737 MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.
What is Air Canada doing to reschedule customers?
We are making adjustments to our schedule to minimize the disruption to customers as much as possible, by optimizing the deployment of the rest of our fleet and looking at alternative options, including accommodating customers on other airlines.
As an example of some of our adjustments to Boeing 737 MAX flights cancelled, we have re-scheduled widebody aircraft to serve Hawaii starting today, March 13. Some flights will operate as scheduled with mainline or Air Canada Rouge aircraft, such as on Montreal-Martinique and Montreal-Guadeloupe. Other routes, notably Halifax-London and St. John's-London are cancelled in the short term, with customers being re-routed through our Montreal and Toronto hubs.
What should I do right now?
As changes are finalized in our flight schedule, customers whose flight times or flight numbers have changed can expect to receive an email detailing their updated itinerary. This information is also available in My Bookings on the Air Canada App.
If you are travelling soon, you can also contact us or your travel agent. Please understand that priority is being given to customers travelling within the next 72 hours.
We have also put in place a rebooking policy, space permitting, and without additional fees for affected customers. Given the magnitude of our Boeing 737 MAX operations, which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada's Call Centres.
Where can I go to for more information?
If you would like to know what type of aircraft you are flying on, simply retrieve your booking from the My Bookings tab, then click on the 'Details' link in the Flight Details section.
If you are travelling soon, you can contact us, reach out to our social media teams on FacebookExternal site which may not meet accessibility guidelines. or TwitterExternal site which may not meet accessibility guidelines., or call your travel agent.
We also advise you to check the status of your flight before going to the airport.
We thank all of our customers for their patience.
Will Air Canada cover my out-of-pocket expenses such as additional accommodation costs that I may incur as a result of these disruptions?
Our normal protocol for irregular events which are out of our control is in effect. We are regrettably unable to reimburse for such expenses.
****
MONTREAL, March 13, 2019 /CNW Telbec/ - Air Canada confirmed today that it will comply immediately with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations until further notice.
Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers. We are working to rebook impacted customers as soon as possible but given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada call centres and we appreciate our customers' patience.
Customers are further advised to check the status of their flight on aircanada.com prior to going to the airport.
We fully support this decision and will continue to work with Transport Canada towards resolution of this situation as soon as possible.
SOURCE Air Canada
For further information: Isabelle Arthur (Montréal), [email protected], 514 422-5788; Peter Fitzpatrick (Toronto), [email protected], 416 263-5576; Angela Mah (Vancouver), [email protected], 604 270-5741; Internet: aircanada.com
https://aircanada.mediaroom.com/2019...7-MAX-Aircraft
https://www.aircanada.com/ca/en/aco/...to-london.html
Originally Posted by ac.com
Information on Air Canada Halifax-London and St. John’s-London service
March 12, 2019
Due to the UK's Civil Aviation Authority banning all Boeing 737 Max aircraft operations in the U.K. Air Canada has cancelled the following flights:
AC 860 Halifax London-Heathrow on March 12
AC861 London-Halifax on March 13
AC822 St. John’s-London on March 13
AC823London-St. John’s on March 14
We are working to rebook impacted customers as soon as possible through our Montreal, Toronto and Ottawa hubs.
Affected customers may contact Air Canada Reservations to change their flights to another date free of charge.
As well, due to anticipated call volumes, customers can expect delays reaching Air Canada call centres, so we appreciate our customers’ patience.
Air Canada will provide updates as more information becomes available.
March 12, 2019
Due to the UK's Civil Aviation Authority banning all Boeing 737 Max aircraft operations in the U.K. Air Canada has cancelled the following flights:
AC 860 Halifax London-Heathrow on March 12
AC861 London-Halifax on March 13
AC822 St. John’s-London on March 13
AC823London-St. John’s on March 14
We are working to rebook impacted customers as soon as possible through our Montreal, Toronto and Ottawa hubs.
Affected customers may contact Air Canada Reservations to change their flights to another date free of charge.
As well, due to anticipated call volumes, customers can expect delays reaching Air Canada call centres, so we appreciate our customers’ patience.
Air Canada will provide updates as more information becomes available.
Grounding of 737 Max - Effect on AC incl OMNI 767 lease
Jul 30, 2019, 12:48 pm
#886
Join Date: Nov 2012
Location: YYT
Programs: AC E35k, HHonors Silver
Posts: 743
Yhz &yyt
Cancelling the yyt and yhz routes for a year is handing rather a bonus to WJ. They’ve maintained their seasonal yhz-lgw service using other 737 aircraft. I’ve flown 3 TATL connections through YHZ from YYT in the past month and all flights were full. For my part I’m damn glad the pre MaX grounding cost differential between AC direct yyt-lhr and WJ yyt-yhz-lgw was in the order of $4k for 5 tickets for my family trip. It would have been galling to pay a for direct flight and lose it - at the cost difference it was an easy decision to fly via Yhz!
Last edited by AtlanticXpat; Jul 30, 2019 at 12:59 pm
Jul 30, 2019, 1:47 pm
#888
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
Any thoughts about what will happen to the Hawaii services from YVR over the Christmas and New Year's holidays would be much appreciated!
Jul 30, 2019, 2:52 pm
#889
Join Date: Apr 2016
Location: YHZ/YQM
Programs: Aeroplan
Posts: 1,618
Jul 30, 2019, 2:55 pm
#890
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
I know I would not be looking forward to a military style transport on Omni Air!
Jul 30, 2019, 10:03 pm
#891
Join Date: Dec 2014
Location: YVR
Programs: Bottom feeder Star Gold
Posts: 2,652
There are plenty of alternative ways to get there, some of which are also nonstop. People may have to wean themselves from the teat of Altitude Qualifying Whatevers. Or march on over to Omni, don some fatigues and 'suck it up soldier'.
Jul 30, 2019, 10:32 pm
#892
Join Date: Feb 2007
Location: YVR
Programs: Erstwhile Accidental AC E35K
Posts: 2,917
Then I checked My Bookings and it still shows the original flights. So it's a SNAFU: situation normal, all … up.
Jul 30, 2019, 10:46 pm
#893
Join Date: May 2001
Location: YVR
Programs: AC SEMM
Posts: 2,072
I have a booking on the morning flight in late Dec, afternoon return in late Jan. Just tried a dummy booking for those dates and it shows only the late flights with redeye return on the Omni 767. Then I checked My Bookings and it still shows the original flights. So it's a SNAFU: situation normal, all … up.
Then I checked My Bookings and it still shows the original flights. So it's a SNAFU: situation normal, all … up.LIH flights appear cancelled now with no other AC options. So I guess if already ticketed will be stopping at HNL or OGG.
Jul 30, 2019, 10:49 pm
#894
Join Date: Jul 2019
Programs: Air canada westjet
Posts: 9
I have a booking on the morning flight in late Dec, afternoon return in late Jan. Just tried a dummy booking for those dates and it shows only the late flights with redeye return on the Omni 767. Then I checked My Bookings and it still shows the original flights. So it's a SNAFU: situation normal, all … up.
Then I checked My Bookings and it still shows the original flights. So it's a SNAFU: situation normal, all … up.
Jul 31, 2019, 1:27 am
#895
Join Date: Mar 2008
Programs: AC SE MM, Marriott Titanium
Posts: 904
Just did the YVR-Hawaii route in Omni's J and frankly, I was pleasantly surprised. It certainly is far better than Rouge J and in many respects better that the -MAX J (IFE aside). I have no qualms about the return on Omni.
Jul 31, 2019, 3:03 am
#896
Join Date: Sep 2006
Location: YOW
Programs: AC*SEMM, *G, Hilton Diamond, Marriott Gold
Posts: 897
Jul 31, 2019, 9:40 am
#897
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
Upthread, people have written that AC will reticket bookings that suffer major disruptions (like shifting from day to overnight) on other airlines like UA. That should not involve paying more, if AC honours such an option. I guess that we will find out in the coming weeks.
Jul 31, 2019, 8:57 pm
#898
Join Date: Jul 2019
Programs: Air canada westjet
Posts: 9
Upthread, people have written that AC will reticket bookings that suffer major disruptions (like shifting from day to overnight) on other airlines like UA. That should not involve paying more, if AC honours such an option. I guess that we will find out in the coming weeks.
Jul 31, 2019, 9:49 pm
#899
Join Date: Feb 2007
Location: YVR
Programs: Erstwhile Accidental AC E35K
Posts: 2,917
Upthread, people have written that AC will reticket bookings that suffer major disruptions (like shifting from day to overnight) on other airlines like UA. That should not involve paying more, if AC honours such an option. I guess that we will find out in the coming weeks.