Feb 23, 2014, 1:05 pm
Last edit by: WineCountryUA
Please use/update this wiki with current problems/issues accessing or using United's website.
https://uptime.com/united.com
Previous posts - Consolidated: Is united.com or parts of it down? And other UA website issues[ARCHIVE]
https://uptime.com/united.com
Previous posts - Consolidated: Is united.com or parts of it down? And other UA website issues[ARCHIVE]
Consolidated: Is united.com or parts of it down? And other UA website issues
Aug 10, 2023, 1:30 am
#316
Join Date: Nov 2000
Location: San Francisco
Programs: 1K 2.2MM
Posts: 2,352
Check in problem CDG SFO
Anybody having check in issues today? My flight tomorrow ex - CDG gives a strange pop up window on the app that says "none" and laptop says check in not available...and no " time to check in " has been received. IT issue?
Aug 10, 2023, 2:00 am
#317
Join Date: Oct 2018
Programs: United 1k, HH Diamond, Bonvoy Ambassador and LT-Gold
Posts: 1,664
Yes, I am having the same issue and it is apparently a known problem. I am currently waiting to board in Maui and on top of everything that they have been through today, all of the self-serve kiosk and web check-in services are down. It appears they have to do everything manually.
Aug 10, 2023, 2:09 am
#319
Join Date: Oct 2018
Programs: United 1k, HH Diamond, Bonvoy Ambassador and LT-Gold
Posts: 1,664
It’s still a problem
may least my boarding pass updated
- got lost more than once today
my travel partner just lost her electronic boarding pass and the paper one is not correct
This experience has been my absolute worse United irrops snafu
may least my boarding pass updated
- got lost more than once today
my travel partner just lost her electronic boarding pass and the paper one is not correct
This experience has been my absolute worse United irrops snafu
Last edited by WineCountryUA; Aug 10, 2023 at 11:35 am Reason: merged consecutive posts by same member
Aug 10, 2023, 3:53 am
#320
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,168
Hmmm... May or may not be related... OKC this morning (~4:30 AM local, 0930 UTC) all of the UA kiosks were showing "CLOSED" (with various combinations of red, green, and Yellow attention bars)... An agent checked me in the good old fashioned way.
Had assumed that perhaps they hadn't officially opened yet (I was far from the first passenger however)
Had assumed that perhaps they hadn't officially opened yet (I was far from the first passenger however)
Last edited by lincolnjkc; Aug 10, 2023 at 4:20 am
Aug 10, 2023, 5:28 am
#322
Join Date: Nov 2010
Location: No. California
Programs: UA MP HH LTD
Posts: 2,041
Aug 14, 2023, 8:05 am
#324
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,159
Found a small glitch when requesting email of itinerary. The fare class correctly shows PZ, but is labeled as economy.
I think this is fairly new as I would have noticed it before.
On web, shows PZ and First / Polaris Business as expected.
I think this is fairly new as I would have noticed it before.
On web, shows PZ and First / Polaris Business as expected.
Sep 13, 2023, 7:45 pm
#325
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,346
United.com has broken something else now. You can't click on "Change Flights" and use a multi-city code (NYC/WAS/LON/etc.). The search simply errors out.
For example I have an upcoming DCA-IAH flight that is the middle of a ticket I've already flown the outbound on. When I try to change the flight and search for "WAS (Washington - All Airports)" I get the following:
This is new as of this week. Just last week I was able to search for flight changes using NYC without issue.
Please fix this UA. I have no clue what you changed to even break this.
-RM
For example I have an upcoming DCA-IAH flight that is the middle of a ticket I've already flown the outbound on. When I try to change the flight and search for "WAS (Washington - All Airports)" I get the following:
This is new as of this week. Just last week I was able to search for flight changes using NYC without issue.
Please fix this UA. I have no clue what you changed to even break this.
-RM
Sep 15, 2023, 7:20 am
#326
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,432
United.com has broken something else now. You can't click on "Change Flights" and use a multi-city code (NYC/WAS/LON/etc.). The search simply errors out.
For example I have an upcoming DCA-IAH flight that is the middle of a ticket I've already flown the outbound on. When I try to change the flight and search for "WAS (Washington - All Airports)" I get the following:
This is new as of this week. Just last week I was able to search for flight changes using NYC without issue.
Please fix this UA. I have no clue what you changed to even break this.
-RM
For example I have an upcoming DCA-IAH flight that is the middle of a ticket I've already flown the outbound on. When I try to change the flight and search for "WAS (Washington - All Airports)" I get the following:
This is new as of this week. Just last week I was able to search for flight changes using NYC without issue.
Please fix this UA. I have no clue what you changed to even break this.
-RM
t. Calling in resulted in the change being made, but I couldn't do it myself.
Sep 19, 2023, 11:28 pm
#327
FlyerTalk Evangelist
Join Date: May 2001
Posts: 10,971
My e-mail is marked Unverified under Profile -> Personal Information. It never e-mails me after I hit Verify. I get e-mails from UA fine.
Does anyone have the same problem?
Thanks.
PS: earlier I also had problem with the phone verification - it did not text me after many tries - then suddenly I got a bunch (since I kept retrying).
Does anyone have the same problem?
Thanks.
PS: earlier I also had problem with the phone verification - it did not text me after many tries - then suddenly I got a bunch (since I kept retrying).
Last edited by username; Sep 20, 2023 at 12:12 am
Sep 27, 2023, 7:13 am
#330
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,346
I ran into this too when I tried to change the return portion of a ticket yesterday. I thought it was because of the extra segments from a cancellation and subsequent rebooking (with a different number of segments) that were still showing on my reservation. Perhaps nt. Calling in resulted in the change being made, but I couldn't do it myself.
t. Calling in resulted in the change being made, but I couldn't do it myself.-RM