Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > United Airlines | MileagePlus
Reload this Page >

Consolidated: Is united.com or parts of it down? And other UA website issues

Old Feb 23, 14, 2:05 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: WineCountryUA
Please use/update this wiki with current problems/issues accessing or using United's website.

https://uptime.com/united.com


Previous posts - Consolidated: Is united.com or parts of it down? And other UA website issues[ARCHIVE]
Print Wikipost

Consolidated: Is united.com or parts of it down? And other UA website issues

Old Jan 9, 20, 1:20 pm
  #1  
Original Poster
 
Join Date: Aug 2003
Location: Northern California
Programs: I want to be free! Free!
Posts: 3,282
Consolidated: Is united.com or parts of it down? And other UA website issues

Anyone else having very long search times failing 2/3s of the time? Search long-dated award travel.
aCavalierInCoach is offline  
Old Jan 9, 20, 11:06 pm
  #2  
 
Join Date: Dec 2011
Location: YYZ
Programs: UA1K MM, JL JMB SAPPHIRE, Marriott Titanium/LTP, Hilton Diamond
Posts: 1,251
Can't check flight status on app, error 500. Also UA.com can't list my booked flights.
gokeeper is offline  
Old Jan 9, 20, 11:12 pm
  #3  
 
Join Date: Jul 2002
Location: SF Bay Area
Programs: UA 1K 2MM
Posts: 886
Site is horked for me right now too. Can't even log in: "There was an issue signing you in. Please try again."
djmp is offline  
Old Jan 9, 20, 11:20 pm
  #4  
 
Join Date: Aug 2009
Location: YEG
Programs: UA 1K, Marriott Titanium
Posts: 730
yeah it's been down for me for about 30 mins too I cant even log in

My app works, although VERY slow....
whitethunder is offline  
Old Jan 9, 20, 11:24 pm
  #5  
 
Join Date: Mar 2002
Location: OR
Posts: 1,448

Your confirmation number, a 6 character alphanumeric code, and/or last name is not valid.

That what I see when I clicked on my current reservation.

Should I be concerned about it?
neuro0 is offline  
Old Jan 9, 20, 11:46 pm
  #6  
 
Join Date: Sep 2004
Posts: 62
Originally Posted by neuro0 View Post

Your confirmation number, a 6 character alphanumeric code, and/or last name is not valid.

That what I see when I clicked on my current reservation.

Should I be concerned about it?
I get the same thing.
mgm321 is offline  
Old Jan 9, 20, 11:50 pm
  #7  
 
Join Date: Mar 2014
Programs: Mileage Plus 1K 2MM
Posts: 1,086
Yeah, it's pretty hosed right now. Can't do flight status, where is my plane now, current reservations error out. Sigh.
bluedemon211 is offline  
Old Jan 10, 20, 12:13 am
  #8  
 
Join Date: Dec 2011
Location: YYZ
Programs: UA1K MM, JL JMB SAPPHIRE, Marriott Titanium/LTP, Hilton Diamond
Posts: 1,251
Now even book flight stop working..We’re sorry, but united.com was unable to complete your request.
gokeeper is offline  
Old Jan 10, 20, 12:17 am
  #9  
 
Join Date: Jul 2017
Location: YVR
Programs: UA 1K
Posts: 907
Same here can't look up any PNR. At least I can login now.
kevflyer is offline  
Old Jan 10, 20, 12:24 am
  #10  
A FlyerTalk Posting Legend
 
Join Date: Apr 2013
Location: PHX/SFO
Programs: AA EXP; AS 75K; WN A List; UA 1K 1MM; Hyatt Globalist; Marriott AMB; Hilton Diamond (Aspire)
Posts: 52,257
I wonder what they're breaking tonight.
DELee likes this.
Kacee is offline  
Old Jan 10, 20, 12:36 am
  #11  
 
Join Date: Sep 2005
Programs: UA gold; WN A; PC plat; Marriott Gold
Posts: 420
On desktop accessing united.com: tried booking two different award trips and get errors about contact web support. a few minutes later was able to successfully book an award trip.
On mobile app: tried to book award trip. start with award search. signing in with account/password failed several times. a few minutes later was able to signin and successfully booked an award trip.
qisu is offline  
Old Jan 10, 20, 12:39 am
  #12  
FlyerTalk Evangelist
Hilton Contributor BadgeMarriott Contributor Badge
 
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 16,634
Originally Posted by Kacee View Post
I wonder what they're breaking tonight.
Everything?

David
Silver Fox, Kacee and IndyHoosier like this.
DELee is offline  
Old Jan 12, 20, 11:17 am
  #13  
FlyerTalk Evangelist
Hilton Contributor BadgeMarriott Contributor Badge
 
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 16,634
Bad PQP Calc

Found this 3 segment LAX-DCA flight where calc for PQPs is messed up:



Caveat Emptor!

David
DELee is offline  
Old Jan 15, 20, 1:59 pm
  #14  
 
Join Date: Dec 2002
Location: SFO
Posts: 3,660
Is it just me? Payment fails with:

We're unable to complete your request.

We’re unable to process this transaction due to an issue with your credit or debit card company. Please try again with another form of payment or contact your credit or debit card company for more details.
I tried three different cards, get the same error every time
malgudi is offline  
Old Jan 16, 20, 5:51 pm
  #15  
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
 
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 64,329
I tried to do a booking and got a generic error. Tried logging out and back in, same thing. Cookies cleared, same. App works fine.

Originally Posted by .bomb

Access Denied

You don't have permission to access "http://www.united.com/ual/en/US/flight-search/book-a-flight/results/rev?" on this server.Reference #18.14ac3817.1579218726.2de05ae0
Usually if I get this one, all it takes to clear it is to reload the page, or at worse close it and try again.
exerda is offline  

Thread Tools
Search this Thread