Feb 23, 14, 2:05 pm

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Please use/update this wiki with current problems/issues accessing or using United's website.

https://uptime.com/united.com

Previous posts - Consolidated: Is united.com or parts of it down? And other UA website issues[ARCHIVE]

Consolidated: Is united.com or parts of it down? And other UA website issues

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Jan 9, 20, 1:20 pm

aCavalierInCoach

Original Poster

Join Date: Aug 2003

Location: Northern California

Programs: I want to be free! Free!

Posts: 3,282

Consolidated: Is united.com or parts of it down? And other UA website issues

Anyone else having very long search times failing 2/3s of the time? Search long-dated award travel.

Jan 9, 20, 11:06 pm

gokeeper

Join Date: Dec 2011

Location: YYZ

Programs: UA1K MM, JL JMB SAPPHIRE, Marriott Titanium/LTP, Hilton Diamond

Posts: 1,251

Can't check flight status on app, error 500. Also UA.com can't list my booked flights.

Jan 9, 20, 11:12 pm

djmp

Join Date: Jul 2002

Location: SF Bay Area

Programs: UA 1K 2MM

Posts: 886

Site is horked for me right now too. Can't even log in: "There was an issue signing you in. Please try again."

Jan 9, 20, 11:20 pm

whitethunder

Join Date: Aug 2009

Location: YEG

Programs: UA 1K, Marriott Titanium

Posts: 730

yeah it's been down for me for about 30 mins too I cant even log in

My app works, although VERY slow....

Jan 9, 20, 11:24 pm

neuro0

Join Date: Mar 2002

Location: OR

Posts: 1,448

Your confirmation number, a 6 character alphanumeric code, and/or last name is not valid.

That what I see when I clicked on my current reservation.

Should I be concerned about it?

Jan 9, 20, 11:46 pm

mgm321

Join Date: Sep 2004

Posts: 62

Quote:

Originally Posted by neuro0

Your confirmation number, a 6 character alphanumeric code, and/or last name is not valid.

That what I see when I clicked on my current reservation.

Should I be concerned about it?

I get the same thing.

Jan 9, 20, 11:50 pm

bluedemon211

Join Date: Mar 2014

Programs: Mileage Plus 1K 2MM

Posts: 1,086

Yeah, it's pretty hosed right now. Can't do flight status, where is my plane now, current reservations error out. Sigh.

Jan 10, 20, 12:13 am

gokeeper

Join Date: Dec 2011

Location: YYZ

Programs: UA1K MM, JL JMB SAPPHIRE, Marriott Titanium/LTP, Hilton Diamond

Posts: 1,251

Now even book flight stop working..We’re sorry, but united.com was unable to complete your request.

Jan 10, 20, 12:17 am

kevflyer

Join Date: Jul 2017

Location: YVR

Programs: UA 1K

Posts: 907

Same here can't look up any PNR. At least I can login now.

Jan 10, 20, 12:24 am

#10

Kacee

A FlyerTalk Posting Legend

Join Date: Apr 2013

Location: PHX/SFO

Programs: AA EXP; AS 75K; WN A List; UA 1K 1MM; Hyatt Globalist; Marriott AMB; Hilton Diamond (Aspire)

Posts: 52,257

I wonder what they're breaking tonight.

DELee likes this.

Jan 10, 20, 12:36 am

#11

qisu

Join Date: Sep 2005

Programs: UA gold; WN A; PC plat; Marriott Gold

Posts: 420

On desktop accessing united.com: tried booking two different award trips and get errors about contact web support. a few minutes later was able to successfully book an award trip.
On mobile app: tried to book award trip. start with award search. signing in with account/password failed several times. a few minutes later was able to signin and successfully booked an award trip.

Jan 10, 20, 12:39 am

#12

DELee

FlyerTalk Evangelist

Join Date: Jun 2010

Location: TOA

Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K

Posts: 16,634

Quote:

Originally Posted by Kacee

I wonder what they're breaking tonight.

Everything?

David

Silver Fox, Kacee and IndyHoosier like this.

Jan 12, 20, 11:17 am

#13

DELee

FlyerTalk Evangelist

Join Date: Jun 2010

Location: TOA

Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K

Posts: 16,634

Bad PQP Calc

Found this 3 segment LAX-DCA flight where calc for PQPs is messed up:

Caveat Emptor!

David

Jan 15, 20, 1:59 pm

#14

malgudi

Join Date: Dec 2002

Location: SFO

Posts: 3,660

Is it just me? Payment fails with:

Quote:

We're unable to complete your request.

We’re unable to process this transaction due to an issue with your credit or debit card company. Please try again with another form of payment or contact your credit or debit card company for more details.

I tried three different cards, get the same error every time

Jan 16, 20, 5:51 pm

#15

exerda

Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend

Join Date: Oct 2004

Location: Between DCA and IAD

Programs: UA 1K MM; Hilton Diamond

Posts: 64,329

I tried to do a booking and got a generic error. Tried logging out and back in, same thing. Cookies cleared, same. App works fine.

Quote:

Originally Posted by .bomb

Access Denied

You don't have permission to access "http://www.united.com/ual/en/US/flight-search/book-a-flight/results/rev?" on this server.Reference #18.14ac3817.1579218726.2de05ae0

Usually if I get this one, all it takes to clear it is to reload the page, or at worse close it and try again.