Consolidated: Is united.com or parts of it down? And other UA website issues
Jul 14, 19, 1:41 am - Wikipost
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Jan 11, 17, 11:46 am
#1
Original Poster
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K MM, Hertz PC
Posts: 2,191
Okay, booking flights on united.com is almost impossible for me these days. I've been trying for days.
The problem with me not being able to select GPU as an upgrade option continues. This option appears maybe one out of ten times I log in. So it's a tedious process.
So, for revenue tickets I get this: two different pricing for same fare class (E).
And then (not quite as problematic) "C" class listed under economy.
I have booked SAS on my last two trips because of .bomb.
The problem with me not being able to select GPU as an upgrade option continues. This option appears maybe one out of ten times I log in. So it's a tedious process.
So, for revenue tickets I get this: two different pricing for same fare class (E).
And then (not quite as problematic) "C" class listed under economy.
I have booked SAS on my last two trips because of .bomb.
Jan 11, 17, 9:58 pm
#2
Original Poster
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K MM, Hertz PC
Posts: 2,191
This one is [relatively] new:"There may be additional options at nearby airports
Flights may be available at airports near Beijing, CN (PEK - Capital).Search nearby airports"
Not sure which airports United thinks are close to PEK that would give any decent results?
Maybe they think Beijing Daxing is already open, or Beijing Nanyuan offers anything worthwhile?
Flights may be available at airports near Beijing, CN (PEK - Capital).Search nearby airports"
Not sure which airports United thinks are close to PEK that would give any decent results?
Maybe they think Beijing Daxing is already open, or Beijing Nanyuan offers anything worthwhile?
Last edited by narvik; Jan 11, 17 at 10:07 pm
Jan 12, 17, 11:27 am
#3
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2MM, QFF Platinum, HH Diamond, HawaiianMiles
Posts: 6,370
mystatus is currently down, maybe since it's the previously mentioned decision day for GS.
Jan 17, 17, 5:42 pm
#4
Original Poster
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K MM, Hertz PC
Posts: 2,191
Is it just me or is booking ANY flight on united.com taking longer and longer?
I can't recall having this much trouble in the past, or maybe I am losing my patience in my young age? It's a struggle each time I try and book my flights nowadays.
How do most of you book flights these days? Look online and then call it in? There MUST be a better way than what I am doing.
Recent search shows ALL flights as "coach":
I can't recall having this much trouble in the past, or maybe I am losing my patience in my young age? It's a struggle each time I try and book my flights nowadays.
How do most of you book flights these days? Look online and then call it in? There MUST be a better way than what I am doing.
Recent search shows ALL flights as "coach":
Jan 18, 17, 6:42 am
#5
Join Date: Jan 2006
Location: In between
Programs: UA 1K 1MM, SPG/Marriott Plat, Hertz PC
Posts: 542
I have a couple issues, but not sure if it's website-related or more a back end system issue:
1. Any itinerary booked through my corporate travel department via Concur does not show any PQM/PQS/PQD earning information on .com, mobile or on the original receipt. This is new for all trips I've booked in 2017. Trips that I've booked personally on .com or mobile show everything normally.
2. I've tried to upgrade several Concur-booked PNRs with RPUs (R available) via .com and when trying to click "Purchase and select seats" it blows up and says request cannot be completed. I have to call to complete the upgrade.
Common theme is Concur-booked PNRs are playing well with UA's systems.
1. Any itinerary booked through my corporate travel department via Concur does not show any PQM/PQS/PQD earning information on .com, mobile or on the original receipt. This is new for all trips I've booked in 2017. Trips that I've booked personally on .com or mobile show everything normally.
2. I've tried to upgrade several Concur-booked PNRs with RPUs (R available) via .com and when trying to click "Purchase and select seats" it blows up and says request cannot be completed. I have to call to complete the upgrade.
Common theme is Concur-booked PNRs are playing well with UA's systems.
Jan 18, 17, 11:35 am
#6
Join Date: Nov 2014
Location: MSP
Programs: UA 1K, DL PM, WN, Global Entry; +others wherever miles/points are found
Posts: 9,247
Originally Posted by timezone_trooper
1. Any itinerary booked through my corporate travel department via Concur does not show any PQM/PQS/PQD earning information on .com, mobile or on the original receipt. This is new for all trips I've booked in 2017. Trips that I've booked personally on .com or mobile show everything normally.
2. I've tried to upgrade several Concur-booked PNRs with RPUs (R available) via .com and when trying to click "Purchase and select seats" it blows up and says request cannot be completed. I have to call to complete the upgrade.
2. I've tried to upgrade several Concur-booked PNRs with RPUs (R available) via .com and when trying to click "Purchase and select seats" it blows up and says request cannot be completed. I have to call to complete the upgrade.
For #2, I've never cleared an instrument successfully from "Manage Reservations"; always had to call
Jan 19, 17, 9:50 am
#7
Join Date: Jan 2006
Location: In between
Programs: UA 1K 1MM, SPG/Marriott Plat, Hertz PC
Posts: 542
Originally Posted by findark
For #1, I had the same experience last year. Everything posted normally. If I recall it was only round trips booked in Concur that didn't show earnings.
For #2, I've never cleared an instrument successfully from "Manage Reservations"; always had to call
For #2, I've never cleared an instrument successfully from "Manage Reservations"; always had to call
Jan 19, 17, 7:34 pm
#8
Join Date: Dec 2013
Location: southern Indiana
Programs: UA 1k
Posts: 148
Originally Posted by timezone_trooper
.
2. I've tried to upgrade several Concur-booked PNRs with RPUs (R available) via .com and when trying to click "Purchase and select seats" it blows up and says request cannot be completed. I have to call to complete the upgrade.
2. I've tried to upgrade several Concur-booked PNRs with RPUs (R available) via .com and when trying to click "Purchase and select seats" it blows up and says request cannot be completed. I have to call to complete the upgrade.
Originally Posted by timezone_trooper
Common theme is Concur-booked PNRs are playing well with UA's systems.
Jan 24, 17, 6:47 pm
#9
Join Date: Oct 2013
Programs: UA 1K, Marriott Gold, Hyatt Plat, GE/TSAPre
Posts: 246
Have an itinerary booked via United.com that was working fine, then applied a GPU request to Lufthansa (waitlist) and while it looks like everything is fine there is now no date in the "Trip Date" column on "View Reservations". It also means it is out of order, not that it really matters.
eTicket looks ok, and on the main United homepage in the My Trips box it shows a date, so I'm guessing something weird is going on specifically on that page but....odd.
Relevant to the discussion above, another trip that was booked via Concur worked fine just yesterday with applying and clearing a GPU online.
eTicket looks ok, and on the main United homepage in the My Trips box it shows a date, so I'm guessing something weird is going on specifically on that page but....odd.
Relevant to the discussion above, another trip that was booked via Concur worked fine just yesterday with applying and clearing a GPU online.
Jan 31, 17, 9:10 pm
#10
Join Date: Jul 2012
Posts: 1,319
Anyone else is seeing "please contact mileageplus service center for assistance with your account" when trying to log into the website?
Or is this an issue with my account?
Or is this an issue with my account?
Jan 31, 17, 9:14 pm
#11
Join Date: Jan 2016
Programs: UA 1K; *G, AA Plat
Posts: 1,670
Originally Posted by br2k
Anyone else is seeing "please contact mileageplus service center for assistance with your account" when trying to log into the website?
Or is this an issue with my account?
Or is this an issue with my account?
Jan 31, 17, 9:14 pm
#12
Join Date: Mar 2008
Location: MCI
Programs: UA PP, AA, DL, WN
Posts: 89
Originally Posted by br2k
Anyone else is seeing "please contact mileageplus service center for assistance with your account" when trying to log into the website?
Or is this an issue with my account?
Or is this an issue with my account?
I was able to get in on the app AND the mobile website from my phone. Trying to log into the full site via phone ended up with the same message.
Last edited by sidne; Jan 31, 17 at 9:23 pm Reason: additional information
Jan 31, 17, 9:15 pm
#13
Join Date: Jul 2005
Location: Pleasanton, CA
Programs: UA MM(Finally); SPG Gold;Avis PS;Aloha Silver (RIP); HA Premier; HH Gold
Posts: 383
Originally Posted by br2k
Anyone else is seeing "please contact mileageplus service center for assistance with your account" when trying to log into the website?
Or is this an issue with my account?
Or is this an issue with my account?
Jan 31, 17, 9:17 pm
#14
Join Date: Oct 2016
Posts: 9
Originally Posted by br2k
Anyone else is seeing "please contact mileageplus service center for assistance with your account" when trying to log into the website?
Or is this an issue with my account?
Or is this an issue with my account?
Jan 31, 17, 9:28 pm
#15
Join Date: Jan 2007
Location: NYC
Posts: 282
I'm currently seeing that error on my account.
