Feb 23, 2014, 1:05 pm
Last edit by: WineCountryUA
Please use/update this wiki with current problems/issues accessing or using United's website.
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Previous posts - Consolidated: Is united.com or parts of it down? And other UA website issues[ARCHIVE]
https://uptime.com/united.com
Previous posts - Consolidated: Is united.com or parts of it down? And other UA website issues[ARCHIVE]
Consolidated: Is united.com or parts of it down? And other UA website issues
Jan 3, 2024, 10:36 am
#2
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Join Date: Aug 2005
Location: BOS/EAP
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Posts: 32,766
Jan 3, 2024, 11:14 am
#3
Original Poster
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.9MM
Posts: 6,635
Jan 10, 2024, 5:40 pm
#4
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,728
Several issues for me this evening.
First, I was looking to book travel BTV-IAD on 2/17. I did a regular search first, and saw decent prices (Y for $147, F for $212). I figured, "Maybe the low F price means there's plenty of PZ space," and ran the same search but for PP-supported upgrades. The price for "Buy Y Upgrade to F" was suddenly over $500! It looked like United.com didn't think a W fare was eligible for a PP upgrade and was breaking it into E and U fares for a connecting itin, and E for a nonstop. Clearly that was wrong, so I just booked paid F regardless, and for the outbound, where I saw a similar issue, I booked in Y, then went to find the itin and manually apply PP.
Which brings me to problem #2. The itin didn't show up on my list of upcoming trips... I went from late January travel to April travel. I tried logging out and back in, no dice.
Where it did show up was under "Past Itineraries." No, I didn't use FFC to pay for it, so it made zero sense to me why it was showing under past itins. Same for the paid F flights--they were also showing up under my past itins.
Fortunately, I was able to go in on my phone and apply PP.
Finally, a separate itin has a schedule change showing. I keep trying to accept it, but it's still showing a schedule change. And I can't pick seats; it says seatmap unavailable (this is for an April trip), which seems to be because there's PP applied and waitlisted, and somehow that's confusing the record. This is the case with both my April itins at the moment, both of which show a schedule change, and both of which had upgrades waitlisted. United.com says there's a problem with the ticket sync and "your waitlist may need to be removed and reapplied" when I view it under my list of PP-pending itins.
First, I was looking to book travel BTV-IAD on 2/17. I did a regular search first, and saw decent prices (Y for $147, F for $212). I figured, "Maybe the low F price means there's plenty of PZ space," and ran the same search but for PP-supported upgrades. The price for "Buy Y Upgrade to F" was suddenly over $500! It looked like United.com didn't think a W fare was eligible for a PP upgrade and was breaking it into E and U fares for a connecting itin, and E for a nonstop. Clearly that was wrong, so I just booked paid F regardless, and for the outbound, where I saw a similar issue, I booked in Y, then went to find the itin and manually apply PP.
Which brings me to problem #2. The itin didn't show up on my list of upcoming trips... I went from late January travel to April travel. I tried logging out and back in, no dice.
Where it did show up was under "Past Itineraries." No, I didn't use FFC to pay for it, so it made zero sense to me why it was showing under past itins. Same for the paid F flights--they were also showing up under my past itins.
Fortunately, I was able to go in on my phone and apply PP.
Finally, a separate itin has a schedule change showing. I keep trying to accept it, but it's still showing a schedule change. And I can't pick seats; it says seatmap unavailable (this is for an April trip), which seems to be because there's PP applied and waitlisted, and somehow that's confusing the record. This is the case with both my April itins at the moment, both of which show a schedule change, and both of which had upgrades waitlisted. United.com says there's a problem with the ticket sync and "your waitlist may need to be removed and reapplied" when I view it under my list of PP-pending itins.
Jan 10, 2024, 5:43 pm
#5
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Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
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Posts: 35,703
Several issues for me this evening.
First, I was looking to book travel BTV-IAD on 2/17. I did a regular search first, and saw decent prices (Y for $147, F for $212). I figured, "Maybe the low F price means there's plenty of PZ space," and ran the same search but for PP-supported upgrades. The price for "Buy Y Upgrade to F" was suddenly over $500! It looked like United.com didn't think a W fare was eligible for a PP upgrade and was breaking it into E and U fares for a connecting itin, and E for a nonstop. Clearly that was wrong, so I just booked paid F regardless, and for the outbound, where I saw a similar issue, I booked in Y, then went to find the itin and manually apply PP.
Which brings me to problem #2. The itin didn't show up on my list of upcoming trips... I went from late January travel to April travel. I tried logging out and back in, no dice.
Where it did show up was under "Past Itineraries." No, I didn't use FFC to pay for it, so it made zero sense to me why it was showing under past itins. Same for the paid F flights--they were also showing up under my past itins.
Fortunately, I was able to go in on my phone and apply PP.
Finally, a separate itin has a schedule change showing. I keep trying to accept it, but it's still showing a schedule change. And I can't pick seats; it says seatmap unavailable (this is for an April trip), which seems to be because there's PP applied and waitlisted, and somehow that's confusing the record. This is the case with both my April itins at the moment, both of which show a schedule change, and both of which had upgrades waitlisted. United.com says there's a problem with the ticket sync and "your waitlist may need to be removed and reapplied" when I view it under my list of PP-pending itins.
First, I was looking to book travel BTV-IAD on 2/17. I did a regular search first, and saw decent prices (Y for $147, F for $212). I figured, "Maybe the low F price means there's plenty of PZ space," and ran the same search but for PP-supported upgrades. The price for "Buy Y Upgrade to F" was suddenly over $500! It looked like United.com didn't think a W fare was eligible for a PP upgrade and was breaking it into E and U fares for a connecting itin, and E for a nonstop. Clearly that was wrong, so I just booked paid F regardless, and for the outbound, where I saw a similar issue, I booked in Y, then went to find the itin and manually apply PP.
Which brings me to problem #2. The itin didn't show up on my list of upcoming trips... I went from late January travel to April travel. I tried logging out and back in, no dice.
Where it did show up was under "Past Itineraries." No, I didn't use FFC to pay for it, so it made zero sense to me why it was showing under past itins. Same for the paid F flights--they were also showing up under my past itins.
Fortunately, I was able to go in on my phone and apply PP.
Finally, a separate itin has a schedule change showing. I keep trying to accept it, but it's still showing a schedule change. And I can't pick seats; it says seatmap unavailable (this is for an April trip), which seems to be because there's PP applied and waitlisted, and somehow that's confusing the record. This is the case with both my April itins at the moment, both of which show a schedule change, and both of which had upgrades waitlisted. United.com says there's a problem with the ticket sync and "your waitlist may need to be removed and reapplied" when I view it under my list of PP-pending itins.
ns.
Jan 11, 2024, 12:37 pm
#6
Join Date: Aug 2003
Location: Northern California
Programs: I want to be free! Free!
Posts: 3,460
Trying to access resos on chrome; website shows but instead of the tab populating with trips shows: "We’re unable to display trip information at this time." Tried incognito to see if this is an issue with ad blocker and still no dice. App seems to be working fine.
Jan 11, 2024, 12:53 pm
#7
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
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Posts: 10,280
Trying to access resos on chrome; website shows but instead of the tab populating with trips shows: "We’re unable to display trip information at this time." Tried incognito to see if this is an issue with ad blocker and still no dice. App seems to be working fine.
Jan 11, 2024, 3:37 pm
#8
Join Date: Jan 2011
Location: COS
Programs: UA Silver
Posts: 39
I am flying COS-ORD-MUC this Sunday. On the website it shows the name of the trip correctly but the departure and arrival times shown are the times for the COS-ORD leg, six hours ahead of local time. The flight leaves at 1:05PM mountain and arrives at ORD at 4:39PM central.
App is fine, and inside the reservation shows the correct times. No flights on the 737-9MAX. So weird.
App is fine, and inside the reservation shows the correct times. No flights on the 737-9MAX. So weird.
Jan 11, 2024, 4:30 pm
#9
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,395
I am flying COS-ORD-MUC this Sunday. On the website it shows the name of the trip correctly but the departure and arrival times shown are the times for the COS-ORD leg, six hours ahead of local time. The flight leaves at 1:05PM mountain and arrives at ORD at 4:39PM central.
App is fine, and inside the reservation shows the correct times. No flights on the 737-9MAX. So weird.
App is fine, and inside the reservation shows the correct times. No flights on the 737-9MAX. So weird.
-RM
Jan 12, 2024, 1:11 pm
#10
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,728
Same problem I was having the other day, where searching for a PP upgrade itin is showing higher prices to buy Y and upgrade than just to buy Y (which makes zero sense). For example:
It's not as big of a discrepancy as I was seeing the other day on an IAD-BTV trip (where the Y + PP cost was more than double, nearly triple, the cost of F outright!), but it's still wrong.
On domestic flights, there should be zero difference in cost for buying cheapest (non-BE) Y, and buying Y + PP upgrade.
It's not as big of a discrepancy as I was seeing the other day on an IAD-BTV trip (where the Y + PP cost was more than double, nearly triple, the cost of F outright!), but it's still wrong.
On domestic flights, there should be zero difference in cost for buying cheapest (non-BE) Y, and buying Y + PP upgrade.
Last edited by exerda; Jan 12, 2024 at 1:36 pm
Jan 12, 2024, 1:20 pm
#11
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,395
Getting super tired of the bug where the homepage has remembered my last search (e.g. NY to Europe with specific dates) and I want to look up fares for the same route/dates so I click "Find Flights" only to have the search results page pop up for a second and then immediately go back to the homepage with the dates completely wiped out. United introduced this about 2 months ago and can't be bothered fixing it.
United made lipstick on a pig changes to their homepage but this issue still persists and is in fact worse now. I go to United.com, change the destination city *and* change the dates and click 'Search'. It pukes and fails right back to the United.com home page with the dates completely blanked out again.
I hope they're losing millions by keeping this horrible website up & running.
-RM
Jan 15, 2024, 9:56 am
#13
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,728
Very odd that it's defaulting to GMT+1, with no apparent way to change it in preferences.
Jan 16, 2024, 11:03 am
#15
Join Date: Aug 2005
Location: NYC, FLL
Programs: UA PP 1MM, Marriott Bonvoy LTTE, BA Gold
Posts: 6,491