FlyerTalk Forums - View Single Post - Consolidated: Is united.com or parts of it down? And other UA website issues
Old Jan 10, 2024 | 5:40 pm
  #4  
exerda
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Several issues for me this evening.

First, I was looking to book travel BTV-IAD on 2/17. I did a regular search first, and saw decent prices (Y for $147, F for $212). I figured, "Maybe the low F price means there's plenty of PZ space," and ran the same search but for PP-supported upgrades. The price for "Buy Y Upgrade to F" was suddenly over $500! It looked like United.com didn't think a W fare was eligible for a PP upgrade and was breaking it into E and U fares for a connecting itin, and E for a nonstop. Clearly that was wrong, so I just booked paid F regardless, and for the outbound, where I saw a similar issue, I booked in Y, then went to find the itin and manually apply PP.

Which brings me to problem #2. The itin didn't show up on my list of upcoming trips... I went from late January travel to April travel. I tried logging out and back in, no dice.

Where it did show up was under "Past Itineraries." No, I didn't use FFC to pay for it, so it made zero sense to me why it was showing under past itins. Same for the paid F flights--they were also showing up under my past itins.

Fortunately, I was able to go in on my phone and apply PP.

Finally, a separate itin has a schedule change showing. I keep trying to accept it, but it's still showing a schedule change. And I can't pick seats; it says seatmap unavailable (this is for an April trip), which seems to be because there's PP applied and waitlisted, and somehow that's confusing the record. This is the case with both my April itins at the moment, both of which show a schedule change, and both of which had upgrades waitlisted. United.com says there's a problem with the ticket sync and "your waitlist may need to be removed and reapplied" when I view it under my list of PP-pending itins.
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