Feb 23, 2014, 1:05 pm
Last edit by: WineCountryUA
Please use/update this wiki with current problems/issues accessing or using United's website.
https://uptime.com/united.com
Previous posts - Consolidated: Is united.com or parts of it down? And other UA website issues[ARCHIVE]
https://uptime.com/united.com
Previous posts - Consolidated: Is united.com or parts of it down? And other UA website issues[ARCHIVE]
Consolidated: Is united.com or parts of it down? And other UA website issues
Jan 24, 2024, 2:30 pm
#421
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,128
Plethora of issues for me this afternoon:
- United is offering me "Economy Plus" fares... I do a search and get BE, Y, Refundable Y, Economy Plus, and F as the results. I of course can pick an E+ seat regardless, but the fact they're showing more expensive fares is a LOL for a benefit I already receive.
- I got the blank white screen others have reported--it showed up after booking, when I declined the upgrade purchase offer.
- I received 3 separate and consecutive purchase confirmations for the same flight (showing same PNR and seat, so apparently not triple charging me, but will double check with my card...).
- Searching for flights with upgrade space is still busted for me and shows an error. I have to do a regular search and look at the inventory buckets on a per-flight basis.
Jan 25, 2024, 3:21 pm
#423
Join Date: Jan 2004
Location: NYC, NY
Programs: UA 1K+1MM, MR Ttnm & lifetime PLT, Hilton Gld, IHG Pltn, Chi Dmd
Posts: 217
Same white screen problem. Used three browsers (Safari, Edge, and Chrome) with -- same result..... can log into the app but I need to use the website! (so frustrating)!!
Jan 30, 2024, 5:49 am
#424
Join Date: Jan 2005
Location: IAD...and loving it?!
Programs: UA Platinum (1MM Gold), HH Diamond, Marriott Gold
Posts: 858
Seems to be fixed today. Until now, the refresh and quickly click on something on the page worked for me.
Feb 8, 2024, 6:43 pm
#427
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,939
Feb 8, 2024, 6:47 pm
#429
Join Date: Dec 2011
Location: NYC/EWR
Programs: ShebaMiles
Posts: 116
Having the same problem. Can't log in, either on the app or the website. Can't even reset my password, and in any case when I typed gibberish into the password it gave me a "wrong password" error, so it doesn't seem to be a password issue. Was losing my mind over this so glad I'm not the only one.
Feb 8, 2024, 6:59 pm
#431
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,161
Not only cannot sign in but the SSO bridge (for eg mystatus) will also spin forever before timing out. App seems to be mostly working though (could check in but no SDC...but that's more likely the split cabin itinerary I'm flying)
Feb 8, 2024, 7:00 pm
#432
Join Date: Jan 2001
Location: Corvallis, OR, USA
Programs: UA GS; Hilton LT Diamond, Marriott, Hyatt; Hertz
Posts: 321
Just had a very weird experience ... logged in (web browser), went to My United, and the header was me but the data (Account Number, Miles, PQF, PQP, flight segments, lifetime miles) belonged to a completely different member with a different Mileage Plus number!! Had my plus points show correctly (definitely not theirs, since they were a general member with under 5,000 lifetime miles) but everything else was wrong. Went back to the homepage and back and everything was fixed, but this is scary!
Mar 7, 2024, 2:14 pm
#433
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,159
Anyone else having website issues? Searching for flights ($) is returning "unable to complete your request" message.
Mar 7, 2024, 2:16 pm
#434
Join Date: Apr 2002
Location: Los Angeles, CA, USA
Programs: United Global Services, Lifetime Hilton Diamond
Posts: 353
Yes same error. When I can get it to search, I am told no business/first from LAX or SFO to EWR on most flights. Also, when I can search and want to look at seat maps-- get an error message too.
Mar 7, 2024, 2:24 pm
#435
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,159
Thanks. Really glitchy trying to log in now as well. Will need to give it a bit, I guess.