Feb 23, 2014, 1:05 pm
Last edit by: WineCountryUA
Please use/update this wiki with current problems/issues accessing or using United's website.
https://uptime.com/united.com
Previous posts - Consolidated: Is united.com or parts of it down? And other UA website issues[ARCHIVE]
https://uptime.com/united.com
Previous posts - Consolidated: Is united.com or parts of it down? And other UA website issues[ARCHIVE]
Consolidated: Is united.com or parts of it down? And other UA website issues
Apr 8, 2022, 12:55 am
#76
FlyerTalk Evangelist
Join Date: Jul 2003
Location: BOS, PVG
Programs: United 1K and 1MM, Marriott Ambassador
Posts: 10,000
Then I tried to apply PP again, but it won't allow me.
Still, how can upgrade be waitlisted when PP is not requested....
Apr 11, 2022, 10:19 am
#77
FlyerTalk Evangelist
Join Date: Jul 2003
Location: BOS, PVG
Programs: United 1K and 1MM, Marriott Ambassador
Posts: 10,000
Apr 13, 2022, 11:51 am
#79
Join Date: Oct 2018
Programs: Mileage Plus, Marriott Rewards, Southwest Rapid Rewards
Posts: 686
May 1, 2022, 2:26 pm
#80
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,136
FWIW, United fixed this some time in April--I made two bookings successfully off of future flight credits, and even combined 3 sets of credits on one of them. Kudos for them fixing the issue!
May 9, 2022, 12:46 am
#81
Join Date: Jan 2016
Location: CLE (mostly)
Programs: UA Plat, Hyatt Explorist, Mlife Gold, Starbucks Gold
Posts: 823
Had a weird issue with UA.com today.
Attempting to split a 3 passenger PNR by issuing a Change Flight and selecting only 2 of the passengers. UA gave me an error that "Unaccompanied Minor: Passengers 14 years old or younger must travel with an adult"
Which was odd, because all 3 travelers are over age 35. 😂
I thought the Date of Birth must have been entered wrong at booking, but calling UA and speaking with an agent confirmed the birthdates were all correct.
They couldn't explain what happened that UA.com was getting this so wrong, but were able to split the PNR for me from their end without issue.
Attempting to split a 3 passenger PNR by issuing a Change Flight and selecting only 2 of the passengers. UA gave me an error that "Unaccompanied Minor: Passengers 14 years old or younger must travel with an adult"
Which was odd, because all 3 travelers are over age 35. 😂
I thought the Date of Birth must have been entered wrong at booking, but calling UA and speaking with an agent confirmed the birthdates were all correct.
They couldn't explain what happened that UA.com was getting this so wrong, but were able to split the PNR for me from their end without issue.
May 30, 2022, 3:05 pm
#82
Join Date: Sep 2008
Location: LAX, MMH
Programs: MMH MVP Charter Member, UA 1K MM
Posts: 418
United payment processing issues?
I was trying to book a flight today on the app using a future flight credit, and got a random error. Went to the PC and the buy button just spun in circles on checkout (no error).
Called in to do it and the agent got an error to contact the card issuer. Tried another card... same issue. Tried to call back and wait times have ballooned due to "technical difficulties".
Anyone else seeing issues?
Called in to do it and the agent got an error to contact the card issuer. Tried another card... same issue. Tried to call back and wait times have ballooned due to "technical difficulties".
Anyone else seeing issues?
May 30, 2022, 4:19 pm
#83
Join Date: Dec 2009
Location: LAX/LAS
Programs: UA 1MM
Posts: 171
Currently, there is a banner across the top of the website that says "We’re aware of a temporary technical issue affecting united.com and the mobile app. We apologize for the inconvenience and are working hard to resolve the issue quickly." I just ran into a similar issue.
Jun 16, 2022, 5:36 pm
#84
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,429
UA IT meltdown - can't display upgrade or standby lists 2022-06-16
For the last couple of hours the UA app (Android) has crashed every time I tried to load the upgrade list. The web site shows an error instead of displaying the upgrade list or the standby list. Gates at EWR seem to be displaying incorrect information for these two as well. I can see the seat map changing and I hope my Polaris upgrade clears, but I have no idea where I am on the list. The web site sh
ws this:
ws this:
Jun 16, 2022, 6:21 pm
#85
Join Date: Dec 2015
Location: ORD
Programs: UA 1K, Marriott Ambassador, AA Platinum, Avis Pres Club, Hertz Pres Circle
Posts: 564
Agree, been unable to see the standby and upgrade lists for 4 hours. 1k desk is also unable to view. Gate agents are able to see standby and upgrade details
Last edited by jimdarcy; Jun 16, 2022 at 6:28 pm
Jun 16, 2022, 6:29 pm
#86
Join Date: Feb 2020
Location: BOS/SFO
Programs: United 4MM GS, Bonvoy Lifetime Titanium, Hilton Lifetime Diamond
Posts: 307
Jun 16, 2022, 6:51 pm
#87
Join Date: Nov 2013
Location: CO
Programs: UA OG-1K, Marriott Plat, Hertz PC
Posts: 1,360
Yep, as of 4pm Eastern time it was up. I was #1 on the list with two seats left for a flight tomorrow. Still not up now almost 9pm. ‘Glad’ to hear that is is not just my flight, I was worried they were messing with the plane or something…
Jun 16, 2022, 7:05 pm
#89
Join Date: Aug 2010
Location: KEWR
Programs: Marriott Platinum
Posts: 794
Let’s be honest here, is not seeing the upgrade list truly an “IT Meltdown?”
After experiencing another airline’s complete operational implosion over Memorial Day weekend I’d consider this more of a temporary inconvenience IMO.
Two weeks and still waiting to get my son’s hockey equipment back. If anyone sees a stick, skates, or shoulder pads lying on the ramp somewhere please have them ship it back to Atlanta!
After experiencing another airline’s complete operational implosion over Memorial Day weekend I’d consider this more of a temporary inconvenience IMO.
Two weeks and still waiting to get my son’s hockey equipment back. If anyone sees a stick, skates, or shoulder pads lying on the ramp somewhere please have them ship it back to Atlanta!
Last edited by clubord; Jun 16, 2022 at 7:11 pm
Jun 16, 2022, 7:19 pm
#90
Join Date: Feb 2022
Location: LAX
Programs: UA
Posts: 1,532