Feb 23, 2014, 1:05 pm
Last edit by: WineCountryUA
Please use/update this wiki with current problems/issues accessing or using United's website.
https://uptime.com/united.com
Previous posts - Consolidated: Is united.com or parts of it down? And other UA website issues[ARCHIVE]
https://uptime.com/united.com
Previous posts - Consolidated: Is united.com or parts of it down? And other UA website issues[ARCHIVE]
Consolidated: Is united.com or parts of it down? And other UA website issues
Mar 28, 2023, 11:28 pm
#230
Join Date: Nov 2010
Programs: IHG Platinum
Posts: 1,066
I'm getting "There was an issue signing you in. Please try again". I tried several times using different browsers and still get the same message.
Anyone else?
ETA: Finally can log in now
Anyone else?
ETA: Finally can log in now
Last edited by hightide; Mar 28, 2023 at 11:35 pm Reason: Already can log in
Apr 2, 2023, 1:43 pm
#233
Original Member
Join Date: May 1998
Location: CT/NY
Programs: UA 1K/1MM, AA EXP, Marriott LT Titanium, Hyatt Globalist, IHG Plat Amb
Posts: 6,021
A few glitches I noticed in the past couple of days:
- The results page is only showing a variety of Economy fares, with Economy Plus-built-in fares, and no premium cabin fares
- The Break from Business discount was not applied correctly
- The payment page only offers credit card payments and nothing else
Apr 4, 2023, 12:38 am
#234
Join Date: Mar 2014
Programs: Mileage Plus Global Services 2MM
Posts: 1,201
Mobile App issues
I'm using the mobile app on an Android device. In the last few days when I do a flight search it's giving me results for nearby airports (both O and D). The only way to view what I really want is to go into filters and de-select the whole list of nearby airports. Have I screwed up a setting somewhere? On ua.com there is a "check the box" option for nearby airports but I don't see it on the App. Any insight would be GREATLY appreciated. Having to use the filter on every search is a major PITA. Thanks!
Apr 4, 2023, 4:02 pm
#235
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,160
Purchased an "M" fare today with PN space available. Trying to complete the Instant Upgrade on United.com results in an "Internal Server Error - Read" page, tried multiple times.
Finally had to call into the 1K desk to get resolved.
Finally had to call into the 1K desk to get resolved.
Last edited by goodeats21; Apr 5, 2023 at 6:10 am
Apr 4, 2023, 6:10 pm
#236
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.9MM
Posts: 6,362
Apr 5, 2023, 6:12 am
#237
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,160
Apr 5, 2023, 10:11 am
#238
FlyerTalk Evangelist
Join Date: May 2006
Location: Pasadena, California
Programs: UA 1K, 1MM
Posts: 10,412
A follow-up from my question upthread: it seems that seat maps are unavailable during a flight search for nonstops. However, if I look at a multiple-leg itinerary, I get the same error message that I see for a nonstop, but I also get radio buttons that allow me to pull up the seat maps for individual legs of that multiple-leg itinerary. 
Apr 5, 2023, 11:33 am
#239
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,160
A follow-up from my question upthread: it seems that seat maps are unavailable during a flight search for nonstops. However, if I look at a multiple-leg itinerary, I get the same error message that I see for a nonstop, but I also get radio buttons that allow me to pull up the seat maps for individual legs of that multiple-leg itinerary.
Apr 5, 2023, 12:40 pm
#240
FlyerTalk Evangelist
Join Date: May 2006
Location: Pasadena, California
Programs: UA 1K, 1MM
Posts: 10,412
After doing a little experimenting, I found:
- Firefox (my default): no seat maps for nonstops
- Safari: seat maps are available
- Google Chrome: sad robot, I can't access united.com at all