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Consolidated: Is united.com or parts of it down? And other UA website issues

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Old Feb 23, 2014, 1:05 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: WineCountryUA
Please use/update this wiki with current problems/issues accessing or using United's website.

https://uptime.com/united.com


Previous posts - Consolidated: Is united.com or parts of it down? And other UA website issues[ARCHIVE]
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Consolidated: Is united.com or parts of it down? And other UA website issues

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Old May 9, 2023, 11:30 am
  #271  
 
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,271
Originally Posted by eng3
Anyone getting "Access Denied" everytime they do a flight search? I've been getting this message every now and then for years but reloading or just waiting 10-15min usually solves the problem.
I've been getting this message for about a day now everytime.
I dont get the issue using the app, but that search is extremely limited.
Strange, I tried it from the phone browser (desktop mode) and it worked.
I tried tethering my internet connection on my laptop through my phone and it still would not work on my laptop.
Maybe there's something with the browser.
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Old May 11, 2023, 11:34 am
  #272  
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Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
I'm unable to check in for tomorrow's flight on both app and website. On the website, the "unable to complete check-in" dialog appears for a split second and then I get logged out. On the app, there is no check-in button at all. Is anyone else having issues?

Update: I was able to find a check-in button on the app by going through the Travel Ready Centre.
Last edited by mahasamatman; May 11, 2023 at 11:40 am
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Old May 11, 2023, 12:49 pm
  #273  
FlyerTalk Evangelist
 
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,160
Originally Posted by mahasamatman
I'm unable to check in for tomorrow's flight on both app and website. On the website, the "unable to complete check-in" dialog appears for a split second and then I get logged out. On the app, there is no check-in button at all. Is anyone else having issues?

Update: I was able to find a check-in button on the app by going through the Travel Ready Centre.
Intl trip?
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Old May 11, 2023, 1:16 pm
  #274  
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Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,029
.com seems to be having issues in various places. Calender very flaky between specific date and calender views and when trying to display different cabins and cash vs miles. A couple of days now. Response time seems delayed also.
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Old May 11, 2023, 1:18 pm
  #275  
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Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
Originally Posted by goodeats21
Intl trip?
All my trips on United are international since they're not allowed to sell domestic. I've just never had to go through the TRC to find the check-in button before.
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Old May 11, 2023, 1:57 pm
  #276  
FlyerTalk Evangelist
 
Join Date: Aug 2015
Posts: 11,471
Originally Posted by mahasamatman
I'm unable to check in for tomorrow's flight on both app and website. On the website, the "unable to complete check-in" dialog appears for a split second and then I get logged out. On the app, there is no check-in button at all. Is anyone else having issues?

Update: I was able to find a check-in button on the app by going through the Travel Ready Centre.
There's a check in button in the 'More' menu of the app, which prompts you to put in the PNR & last name. Was that missing too?
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Old Jun 16, 2023, 12:17 pm
  #277  
CJN
 
Join Date: Jun 2022
Programs: Hilton Honors Diamond, United MileagePlus Platinum
Posts: 26
Been watching upgrade prices for a XN fare booking for a few months. On the website, clicking "upgrade cabin" seems to be a dead link. Using the iOS app I get "This reservation is not eligible to be upgrade".
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Old Jun 20, 2023, 7:54 pm
  #278  
 
Join Date: Sep 2008
Location: Seattle
Programs: United 1K, Alaska MVP 75K, HH Diamond
Posts: 638
Apparently ticketing database is down. I made a change online and got the call us your ticket needs to be reissued email. Called 1K desk, sat on hold for 35 mins whilst 1K desk contacted rates desk. Response "We will queue it for ticketing and it'll be done in a few days." "Ticketing database down." Well alrighty then.
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Old Jun 21, 2023, 9:44 am
  #279  
 
Join Date: Aug 2016
Location: LAX/IAD
Programs: UA Gold
Posts: 162
Having issues doing award search right now, anyone else experiencing it as well?
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Old Jun 21, 2023, 10:47 am
  #280  
 
Join Date: Jan 2010
Location: ORD
Programs: UA 1K MM, Hilton Diamond, Marriott Platinum
Posts: 380
Originally Posted by rajsbasi
Apparently ticketing database is down. I made a change online and got the call us your ticket needs to be reissued email. Called 1K desk, sat on hold for 35 mins whilst 1K desk contacted rates desk. Response "We will queue it for ticketing and it'll be done in a few days." "Ticketing database down." Well alrighty then.
Same. I had to make a change on an itinerary and got the same email. When I called in, the agent disappeared to contact the rate desk, and said there was nothing he could do, and that there were 6000+ tickets in the queue to be processed, but not to worry, our seats are confirmed and the tickets will be issued in the next day or two.
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Old Jul 11, 2023, 2:37 pm
  #281  
 
Join Date: Aug 2007
Location: Northern New Jersey and Naples, Florida
Programs: UA-Platinum , Marriott- Lifetime Gold
Posts: 195
Website down ?
For the past 20 minutes I've tried to check flight status and make a reservation with the desktop version and the app without success . Is the website down ?
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Old Jul 11, 2023, 2:37 pm
  #282  
 
Join Date: Apr 2018
Posts: 459
It has been wonky for me also
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Old Jul 11, 2023, 2:39 pm
  #283  
 
Join Date: Jul 2005
Location: RIC
Programs: UA 1K MM
Posts: 3,387
Can't log into my account on the app or desktop ...
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Old Jul 11, 2023, 2:51 pm
  #284  
 
Join Date: Dec 2002
Location: Springfield,MO,USA
Programs: UA 1K MM, HH Diamond, Marriott Lifetime Titanium
Posts: 1,604
Me too.
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Old Jul 11, 2023, 2:51 pm
  #285  
 
Join Date: Jul 2009
Location: Washington DC
Programs: UA
Posts: 102
same here
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