Jan 28, 2024, 7:11 pm
Last edit by: WineCountryUA
This is an archive thread, the active thread is [Consolidated]UA/Partner flights miles not posting?
If a United / United Express flight has not posted within 5 days, you may request missing flight credit
Go to the bottom of the page and sign-in into your account
You will need the e-ticket number.
Requests may be submitted up to 12 months after the date of your flight.
For missing flight partner credit you will need to wait15 7 days.
For any segment operated by a Star Alliance partner airline, Aer Lingus or Jet Airway, you’ll need to enter additional information along with the ticket number.
For missing non-flight partner credit you will need to wait 8 weeks before requesting missing credit
related thread: Retroactive flight credit for new MP account
UA claims I was a "no show" , cancelled rest of itin -- but I did actually fly!!!
For the archive of previous posts: Consolidated "UA/Partner flights (miles) not posting? [ARCHIVE]
If a United / United Express flight has not posted within 5 days, you may request missing flight credit
Go to the bottom of the page and sign-in into your account
You will need the e-ticket number.
Requests may be submitted up to 12 months after the date of your flight.
For missing flight partner credit you will need to wait
For any segment operated by a Star Alliance partner airline, Aer Lingus or Jet Airway, you’ll need to enter additional information along with the ticket number.
For missing non-flight partner credit you will need to wait 8 weeks before requesting missing credit
related thread: Retroactive flight credit for new MP account
UA claims I was a "no show" , cancelled rest of itin -- but I did actually fly!!!
For the archive of previous posts: Consolidated "UA/Partner flights (miles) not posting? [ARCHIVE]
Consolidated "UA/Partner flights (miles) not posting? [ARCHIVE]
Mar 11, 2012, 10:11 pm
#106
Join Date: Sep 2010
Posts: 36
I called MP today (45-minute hold!) regarding a different issue and asked about the delays in posting miles as well. I was told it could take up to 15 days for UA/CO and longer for partner miles to post. But the system will be back to normal "soon."
Mar 11, 2012, 10:15 pm
#107
Join Date: Feb 2008
Location: Lahaina, HI & Los Angeles, CA
Programs: UA GS
Posts: 2,403
Reminds me of Lucy on the chocolate factory line. Putting out one fire after another and getting further and further behind.
Mar 11, 2012, 10:35 pm
#108
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,638
UAI'm tired of them using that canned line. This is exactly the weakness with SHARES that we were afraid of. It was near impossible to get miles credited in a timely manner because of that 15 day nonsense from PMCO. The limitations of CO's inferior SHARES are clearly highlighted in this case as well--w/ FastAir, we typed in the ticket # on the old united.com, and the miles were instantly credited. With PMCO, they don't let you even touch anything for 15 days. Thats the minimum amount of time before they some agents even agree to LOOK at anything.
Last edited by iluv2fly; Mar 12, 2012 at 4:15 am Reason: merge
Mar 12, 2012, 3:29 am
#109
Join Date: Jul 2011
Programs: UA 1K, Hertz President's Circle, Hilton Platinum,
Posts: 661
Pre merger, PMUA's website was far superior to PMCO's, in my opinion.
Now, we can only hope UA will implement a constant improvement system and make the "new" UA site better.
Mar 12, 2012, 5:26 am
#110
Join Date: Mar 2005
Location: TUS and any place close to a lav
Programs: UA 1.6MM
Posts: 5,423
Mar 12, 2012, 7:06 am
#111
Join Date: Dec 2010
Posts: 175
Request Missing Miles Credit: How is it taking?
I have requested mileage credit for Blue1 and Jet Airways flights.
Both requests were made on March 1st and I have still not been credited. The requests were made by e-mail to [email protected]. I have received an automated e-mail from Mileage Plus confirming receipt of my request.
How long should I expect this process to take?
Both requests were made on March 1st and I have still not been credited. The requests were made by e-mail to [email protected]. I have received an automated e-mail from Mileage Plus confirming receipt of my request.
How long should I expect this process to take?
Mar 12, 2012, 7:25 am
#112
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,169
No idea - it used to be online and automated, IME was only a few days.
Now with this "new" system, you have to e-mail everything in if it doesn't post (and SHARES struggles with this more than PMUA ever did), and then wait your time. Not even sure if I've seen any examples of missing miles requests go through post-3/3 yet.
Now with this "new" system, you have to e-mail everything in if it doesn't post (and SHARES struggles with this more than PMUA ever did), and then wait your time. Not even sure if I've seen any examples of missing miles requests go through post-3/3 yet.
Mar 12, 2012, 7:41 am
#113
Join Date: Dec 2009
Location: Chicago
Programs: UA 1K MM, HH Diamond, Marriott Titanium
Posts: 255
Mar 12, 2012, 8:06 am
#114
Join Date: Dec 2011
Location: ORD
Programs: UA Premier Silver
Posts: 44
I wonder what happens if you use a mobile boarding pass and your miles don't credit? Because on the United iphone app the mobile boarding passes eventually disappear and the links to the email mobile boarding pass go dead as well.
Mar 12, 2012, 6:02 pm
#115
Join Date: Jan 2007
Location: Bellingham/Gainesville
Programs: UA-G MM, Priority Club Platinum, Avis First, Hertz 5*, Red Lion
Posts: 2,808
I have the same issue. Just got through to MP after a 2 hour hold. Agent indicated the tapes (yes, she said tapes) have not yet been run for the flights that were posted to PMUA accounts just before the switch. My flights on 3/1 allegedly have been posted on the PMUA side but have thus yet to be transferred to the new account.
Mar 12, 2012, 6:07 pm
#116
FlyerTalk Evangelist
Join Date: Feb 2002
Location: San Francisco/Tel Aviv/YYZ
Programs: CO 1K-MM
Posts: 10,762
I flew on 3/4 on UA metal, UA ticket, using my OnePass #, no miles have posted.
great job CO!
great job CO!
Mar 12, 2012, 6:11 pm
#117
Join Date: Dec 2011
Programs: AAGold, United 1K, HHDiamond, Hertz#1 President's Circle
Posts: 71
I have the same issue. Just got through to MP after a 2 hour hold. Agent indicated the tapes (yes, she said tapes) have not yet been run for the flights that were posted to PMUA accounts just before the switch. My flights on 3/1 allegedly have been posted on the PMUA side but have thus yet to be transferred to the new account.
still not yet posted.
Mar 12, 2012, 6:42 pm
#118
Join Date: Feb 2006
Location: Cape Cod MA
Programs: GS, 3 MM, Hilton Diamond
Posts: 752
UAL is shooting itself in the foot
Despite promises from the MP desk and at least two attempts to contact through the web site, I'm still waiting for international fit posting from March 3 and March 8. I now regret having three more reservations in the hopper - one is another premium international fit.
And I need to make two additional reservations for premium international travel next month but I'm reluctant to do that on UAL until they resolve this mess. If predictions about taking 15 -45 days to resolve these problems hold true, I don't think I'll wait for UAL to get their act together. There is still 9 months left to quality on other carriers.
And I need to make two additional reservations for premium international travel next month but I'm reluctant to do that on UAL until they resolve this mess. If predictions about taking 15 -45 days to resolve these problems hold true, I don't think I'll wait for UAL to get their act together. There is still 9 months left to quality on other carriers.
Mar 12, 2012, 8:17 pm
#119
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,638
Hello fellow mileage is missing-ers!
From UA Insider's post in this thread, it looks like the mileage posting process was turned off again to reapply the correct mileage between city pairs. She said it will be turned on again tomorrow for flights since 3/6.
Now, my flight pre-3/6 did not post but that was due to the ON/R issue. That was apparently fixed and hopefully I'll see that credited along with the others.
From UA Insider's post in this thread, it looks like the mileage posting process was turned off again to reapply the correct mileage between city pairs. She said it will be turned on again tomorrow for flights since 3/6.
Now, my flight pre-3/6 did not post but that was due to the ON/R issue. That was apparently fixed and hopefully I'll see that credited along with the others.
Mar 12, 2012, 8:22 pm
#120
Join Date: Aug 2010
Programs: AA 1.6MM EXP; UA GS; SPG LTG,Hilton Gold, Marriott Gold
Posts: 1,477
Do partner-earned miles (e.g. flown on LH metal with LH flight#, but credited to MP) take much longer? Have one flight on 3/5 (UA codeshare, LH metal), another on 3/8 and yet another on 3/10 (latter two both LH metal & flight #)...should I expect to have these post around Thanksgiving?