Jan 2, 2024, 12:20 pm
Last edit by: Filler03
PLEASE LIST YOUR RETENTION OFFERS IN THE CHART AT THE BOTTOM OF THIS WIKIPOST.
The 2023 version of this thread is HERE.
AmEx official term for what we call Retention Offer is Loyalty Incentive (offer). Amex representatives/agents have no discretion over retention offers, its all computer/algorithm generated. Often there are 2 offers; points or miles for certain spend within certain timeframe, statement credit for same spend and timeframe. The agent might only state one of these, might need to ask about the other if interested. Sometimes a 3rd offer to use miles or points to pay annual fee.
Usually available every 13 months. Accepting an offer obligates keeping the account open for 1 year.
Theres no rhyme or reason to these offers. Some high use cards get no significant offer, some minimal use cards get high offer. Offers can change on a daily basis. No reports of adverse action due to asking about retention offers too often. Can discuss multiple (personal or biz cards) in one call. Agents are required to read a somewhat lengthy disclaimer if an offer is accepted AND if an offer is declined.
Membership Consulting (Retention) department:
May 2024: Possible that 800-452-3945 has been discontinued as a direct # to Membership Consulting, additional confirmation would be helpful.
May 2024: Possible that 800-875-5592 is a new direct # to Biz Membership Consulting, additional confirmation would be helpful.
May 2024: Reports of Membership Consulting currently being available on weekends.
800.452.3945 (After entering your card number you may hear a "no longer in service" type of message -- if this happens, hangup and call again.)
-OR-
855.857.7657
Upon inputting full account number, without # sign, call will automatically route to Personal or Business Membership Consulting (Retention) department. Each department can only discuss the applicable cards.
Hours: 08:00 - 23:00 Eastern Standard Time
Chat with a Membership Consulting Services Monday to Friday, 9:00AM to 5:30PM ET (7/19 - quoted 8:30 AM to 3:45 PM ET for Amex Business account)
To access Chat:
Login to the Amex App, then press the Chat icon at top right.
Via the web:
Log into http://americanexpress.com
Select "Help" at top right
Select the blue "Live Chat" button.
PLEASE LIST YOUR RETENTION OFFERS BELOW.
MM/DD/23 XXk points for $Yk spend in Z months. Accepted/Declined.
Add more cards in same format as required.
Platinum, personal
01/23/2024 25k points for $3k spend in 3 months. Declined.
01/28/2024 $250 statement credit or 25k MR points $3k spend in 3 months - Declined
02/13/2024 35k points for $4k spend in 3 months. Accepted.
2/29/2024 35,000 points or $350 statement credit for $4,000 spend. Accepted the points offer.
3/1/2024 25k MR points for $3k spend in 3 months Accepted
3/7/2024 25k pts for $3k spend within 3 months - declined
3/7/2024 35k points for $4k spend in 3 months. Declined.
3/12/2024 25K MR or $250. $3k in 3 months Took the points Link
3/18/2024 35k MR on $4k spend in 3 months. Accepted
3/28/24 35k points for $4k spend in 3 months. Accepted.
3/28/2024 No offer Link
4/3/2024 $500 statement credit or 50K points after $4K spend in 3 months. Took the points. Link
04/12/2024 25k for 3k spend in 3 months, Accepted
05/01/2024 25K for $4K in 90 days, declined Link
05/03/2024 Redeem MR to cover AF at 1 cent per point, declined Link
05/22/2024 25K for $3K spend in 3 months, Accepted
Platinum, personal, Charles Schwab
01/02/24 15k points for $3k spend in 3 months. Accepted.
01/04/24 50k points for $4k spend in 3 months. Accepted.
01/04/24 25k points for $3k spend in 3 months. Declined.
1/27/2024 15k for $3k spend. Cancelled. Link
01/30/2024 - Spend $4k in 3 months get 50k MR - Accepted Link
01/31/24 25k points for $3k spend in 3 months. Declined.
2/10/2024 - 15k points for $3k spend in 3 months, accepted Link
2/19/2024 25k points for 3k spend, accepted Link
3/11/2024 15k or $150 for $3k spend in 3 mo. Link
04/30/24 15k points for $3k spend in 3 months. Accepted Link
05/01/24 $150 for $3k spend in 3 months. Declined
7/22/24: 35k points (or $350) for $4k spend in 3 months. Accepted.
7/24/24: 50k points for $4k spend in three months. Accepted
9/8/24: 15k points or $150 for $3k spend in 3 months; accepted points
Platinum, personal, Morgan Stanley
01/21/24 15k points for $3k spend in 3 months. Accepted.
2/3/2024 - 15k points for $3k spend in 3 months, accepted Link
2/29/24 15k for 3k spend in 3 months Link
04/20/24 15k points or $150 after $3k spend in 3 months. Punted.
12/03/24 15k points after $3k spend in 3 months. $10k spend last year. Accepted.
Platinum, business
01/02/24 40k points for $30k spend in 6 months. Declined. (added for prpilot17)
01/03/24 20k points for $20k spend in (not provided) months. Declined.
02/13/24 - offered 20k pts for $20k spend within 6 months - declined, closed card.
2/26/2024 40,000 points for $15k spend - accepted
2/29/2024 40,000 Membership Rewards for spending $30000 in 183 days Canceled
3/12/2024 40K for $30K, 3 months, declined
3/18/2024 $300 or 40k points for $30k spend. Did not accept
3/27/2024 40K miles for 30K spend in next 6 months Link
3/27/2024 20k MR for $20k spend Link
4/4/2024 40K for $10K, 3 months, declined
4/20/2024 40K for $10K, 3 months, declined Link
05/06/24 40K for $30K, declined Link
05/06/24 10K for $5K, 3 months, declined, closed card
07/25/24 40k for $10k, 92 days. Accepted.
8/26/24 20k for $10k, 92 days. Declined.
8/26/24 40k for $10k, 92 days. Accepted.
Gold, personal
3/8/2024 $76 statement credit for 1,500 spend 3 months or 10,000 MR for 2,000 spend in 3 months, took the 10K points Link
3/15/2024 10K points on 2K spend in 3 months, declined Link
3/15/2024 15k MR for 2K spend over 3 months. Link
3/18/2024 30K offer for $3K spend in 3 mos.
3/22/2024 10k MR points for $2k spend in the next 3 months Link
3/22/2024 $75 statement credit for $1,500 spend in the next 3 months.
4/10/2024 15k MR for $2k spend in 3 months Link
4/22/24 15k points for $2k spend in 3 months. Accepted. Link
4/23/24- 15k points or $150 statement credit after $2k spend in 3 months. Accepted. Link
4/26/24 - 10K points or $75 for $2K in 3 months, accepted Link
7/18/24 25K or $175 for $3K spend in 3m, accepted
10/28/24 25k points for $3K in 3m, accepted Link
Gold, business
2/28/2024 10k/$5k in 92 days. Declined
3/12/2024 10K for $5K, 3 months, declined
03/13/24 10k points for $5k spend in 3 months. Declined.
4/4/2024 35K for $5K, 3 months, declined
4/20/2024 40K for $10K, 3 months, declined Link
5/4/2024 35K for $5 in 3 months, accepted Link
5/6/2024 No offers, cancelled Link
6/15/2024 40K for $10K, 3 months
Green, personal
2/21/2024 10k points if 2k USD spent within 90 days. Link
5/9/2024 7,500 MR after $1,500 Reddit
6/20/2024 7,500 MR after $1500
8/30/2024 7,500 MR after $1000/90 days, then $50 statement credit after $1000/90 days, then downgrade to classic green for $55 AF, plus $40 more to earn MR
Green, business
1/4/2024 40k MR after 3k spend Reddit
1/18/2024 35k pts for $5k spend, I didn't take it Reddit
1/25/2024 35,000 Amex Membership Reward points after spending $5,000 in 3 months Reddit
1/26/2024 35k for $5 spend in 3 months. Accepted Link
2/22/2024 35k/$5k/3m, accepted Reddit
3/15/2024 35K MR for $5K spend in 92 days Link
5/3/2024 35k for $5k spend. Accepted. Reddit
Everyday Preferred
1/19/2024 No offer, downgraded Link
Everyday
3/14/2024 5K MR for $1500 Spend Accepted Reddit
3/20/2024 7500 MR for $2000 spend in 3 mos. Declined Link
Delta Reserve, personal
2/5/2024 30,000 skypesos for $2k spend in 3 months Link
2/29/2024 90k skymiles for $4k spend Reddit
4/7/2024 30K SM for $2K, accepted Link
4/18/2024 30K SM for $2K Link
5/10/2024 30k redeemable for $2k in 3 months- I occasionally spent on it but no more than a couple thousand last year
Delta Platinum, personal
01/17/24 15k skymiles for $1k spend in 3 months. Declined.
01/17/24 $100 statement credit for $2k spend in 3 months. Declined.
2/2/2024 $150 statement credit or 30k miles, $2k spend over three months Link
03/01/24 70,000 miles after 3K in spend Link
03/11/24 70,000 miles or $350 statement credit, with $3k spend needed in 3 months, Cancelled card Link
03/13/24 30,000 for $2000 spend within 3 months. Took the offer. Link
03/21/24 70k points for $3k spend in 3 months. Accepted. Link
Delta Gold, personal
2/1/2024 7000 delta miles for $1000 spend Reddit
2/6/2024 7k miles or $30 and spend $1000 in 3 months Link
3/7/2024 No offer Reddit
4/11/2024 No offer Reddit
4/25/2024 No offers
Delta Reserve Business
01/19/24 25k Skymiles for $5k spend in 3 months with clause that "gaming" the system may result in cancellation of all AmEx cards.
4/17/2024 No offer Reddit
Delta Platinum Business
3/28/2024 25k miles for $5k spend. declined Reddit
4/11/2024 25k skypesos for $5k spend. Took it Reddit
Delta Gold Business
1/18/2024 No offer Reddit
1/25/2024 5000 pesos for $2000 spend, declined Reddit
4/4/2024 10K skypesos for $3K spend, accepted Reddit
4/11/2024 No offer Reddit
Hilton Aspire
1/18/2024 80,000 Hilton points for $3,000 spend in 3 months, accepted Reddit
1/25/2024 60k after 3k spend in 3 months. Accepted Reddit
1/25/2024 80k Hilton/$3k/3 months offered. Accepted. Reddit
1/26/2024 10,000 points for $1,000 spend. I accepted Link
2/19/2024 10,000 Hilton Honors points for $1k spend over 3 months. Accepted. Link
3/6/2024 10,000 HH pts OR $50 statement credit after $1,000 spend in 90 days. Link
4/4/2024 10k hh points for 1k spend. Accepted Reddit
4/18/24 No offer. 5-year old card
4/25/24 20K points or $100 for $2K in 3 months Link
4/27/24 10K points for $1K in 2 months, declined Link
5/10/24 20K points for $1K spend in 2 months, Accepted
12/18/24 10k points or $50 statement credit for $1k spend. declined for now. $12k annual spend.
Hilton Surpass
2/29/24 Hilton Surpass- nothing canceled. Link
5/23/24 40k points or $100 statement credit for spending $2k within three months. (Accepted points.)
7/22/24 Hilton Surpass, no offer, around 20K spend, cancelled Link
Hilton Honors (No Annual Fee)
1/18/2024 20k points for 2k spend, declined Reddit
Hilton Business
1/18/2024 $50 statement credit for $2k in spend Reddit
2/29/2024 $50 statement credit with $2k spend Reddit
3/7/2024 No offer, closed Link
3/8/2024 No offer, closed Link
5/2/2024 $100 statement credit after $5,000 spend Reddit
7/22/2024 Hilton Business, no offer, around 30K spend. Cancelled Link
Marriott Bonvoy Brilliant
1/19/2024 No offer, downgraded Link
1/25/2024 80k Marriott Bonvoy for $3k spend in 3 months Reddit
2/29/2024 20k Bonvoy points for $1,000 spend. Accepted. Link
3/2/2024 No offer, downgrade to $95 card only Link
3/5/2024 No offer Link
11/20/24 20k points for $1k spend. Accepted.
Marriott Bonvoy Bevy
Marriott Bonvoy (discontinued personal card converted from Starwood)
4/1/2024 No offers, kept open anyways
Marriott Bonvoy Business
1/22/2024 10,000 Bonvoy Points for 2k spend Link
01/26/24 10k points for $2k spend in 90 days. Accepted.
03/27/24 no offer. $3.5k spend on the card in 12 months. Unsure whether I will keep it for the free night.
03/28/24 30k points for $5k spend in 90 days. Accepted.
04/16/24 30K for $5K in 90 days, accepted Link
05/06/24 no offer, cancelled Link
11/22/24 10k points for $2k in 90 days, accepted
Blue Cash Preferred
4/27/2024 No offer Link
Blue Business Cash
2/29/2024 $100 statement credit for $5k/3m Reddit
3/21/2024 $50 SC for 2k MSR Reddit
Blue Business Plus
1/11/2024 10K for $5K Accepted Reddit
2/15/2024 10k MR for $5k over 90 days, declined Reddit
2/29/2024 10k MR after $5k/92 days Reddit
Amazon Business Prime
2/8/2024 $50 credit for $2,000 purchases in 3 months. Declined. Reddit
The 2023 version of this thread is HERE.
AmEx official term for what we call Retention Offer is Loyalty Incentive (offer). Amex representatives/agents have no discretion over retention offers, its all computer/algorithm generated. Often there are 2 offers; points or miles for certain spend within certain timeframe, statement credit for same spend and timeframe. The agent might only state one of these, might need to ask about the other if interested. Sometimes a 3rd offer to use miles or points to pay annual fee.
Usually available every 13 months. Accepting an offer obligates keeping the account open for 1 year.
Theres no rhyme or reason to these offers. Some high use cards get no significant offer, some minimal use cards get high offer. Offers can change on a daily basis. No reports of adverse action due to asking about retention offers too often. Can discuss multiple (personal or biz cards) in one call. Agents are required to read a somewhat lengthy disclaimer if an offer is accepted AND if an offer is declined.
Membership Consulting (Retention) department:
May 2024: Possible that 800-452-3945 has been discontinued as a direct # to Membership Consulting, additional confirmation would be helpful.
May 2024: Possible that 800-875-5592 is a new direct # to Biz Membership Consulting, additional confirmation would be helpful.
May 2024: Reports of Membership Consulting currently being available on weekends.
800.452.3945 (After entering your card number you may hear a "no longer in service" type of message -- if this happens, hangup and call again.)
-OR-
855.857.7657
Upon inputting full account number, without # sign, call will automatically route to Personal or Business Membership Consulting (Retention) department. Each department can only discuss the applicable cards.
Hours: 08:00 - 23:00 Eastern Standard Time
Chat with a Membership Consulting Services Monday to Friday, 9:00AM to 5:30PM ET (7/19 - quoted 8:30 AM to 3:45 PM ET for Amex Business account)
To access Chat:
Login to the Amex App, then press the Chat icon at top right.
Via the web:
Log into http://americanexpress.com
Select "Help" at top right
Select the blue "Live Chat" button.
- If you product change your Amex, they will prorate the annual fee refund.
- If you cancel your account completely, you will be refunded the annual fee if within 30 days of the print date of the statement showing the fee. After that, there's no refund.
PLEASE LIST YOUR RETENTION OFFERS BELOW.
MM/DD/23 XXk points for $Yk spend in Z months. Accepted/Declined.
Add more cards in same format as required.
Platinum, personal
01/23/2024 25k points for $3k spend in 3 months. Declined.
01/28/2024 $250 statement credit or 25k MR points $3k spend in 3 months - Declined
02/13/2024 35k points for $4k spend in 3 months. Accepted.
2/29/2024 35,000 points or $350 statement credit for $4,000 spend. Accepted the points offer.
3/1/2024 25k MR points for $3k spend in 3 months Accepted
3/7/2024 25k pts for $3k spend within 3 months - declined
3/7/2024 35k points for $4k spend in 3 months. Declined.
3/12/2024 25K MR or $250. $3k in 3 months Took the points Link
3/18/2024 35k MR on $4k spend in 3 months. Accepted
3/28/24 35k points for $4k spend in 3 months. Accepted.
3/28/2024 No offer Link
4/3/2024 $500 statement credit or 50K points after $4K spend in 3 months. Took the points. Link
04/12/2024 25k for 3k spend in 3 months, Accepted
05/01/2024 25K for $4K in 90 days, declined Link
05/03/2024 Redeem MR to cover AF at 1 cent per point, declined Link
05/22/2024 25K for $3K spend in 3 months, Accepted
Platinum, personal, Charles Schwab
01/02/24 15k points for $3k spend in 3 months. Accepted.
01/04/24 50k points for $4k spend in 3 months. Accepted.
01/04/24 25k points for $3k spend in 3 months. Declined.
1/27/2024 15k for $3k spend. Cancelled. Link
01/30/2024 - Spend $4k in 3 months get 50k MR - Accepted Link
01/31/24 25k points for $3k spend in 3 months. Declined.
2/10/2024 - 15k points for $3k spend in 3 months, accepted Link
2/19/2024 25k points for 3k spend, accepted Link
3/11/2024 15k or $150 for $3k spend in 3 mo. Link
04/30/24 15k points for $3k spend in 3 months. Accepted Link
05/01/24 $150 for $3k spend in 3 months. Declined
7/22/24: 35k points (or $350) for $4k spend in 3 months. Accepted.
7/24/24: 50k points for $4k spend in three months. Accepted
9/8/24: 15k points or $150 for $3k spend in 3 months; accepted points
Platinum, personal, Morgan Stanley
01/21/24 15k points for $3k spend in 3 months. Accepted.
2/3/2024 - 15k points for $3k spend in 3 months, accepted Link
2/29/24 15k for 3k spend in 3 months Link
04/20/24 15k points or $150 after $3k spend in 3 months. Punted.
12/03/24 15k points after $3k spend in 3 months. $10k spend last year. Accepted.
Platinum, business
01/02/24 40k points for $30k spend in 6 months. Declined. (added for prpilot17)
01/03/24 20k points for $20k spend in (not provided) months. Declined.
02/13/24 - offered 20k pts for $20k spend within 6 months - declined, closed card.
2/26/2024 40,000 points for $15k spend - accepted
2/29/2024 40,000 Membership Rewards for spending $30000 in 183 days Canceled
3/12/2024 40K for $30K, 3 months, declined
3/18/2024 $300 or 40k points for $30k spend. Did not accept
3/27/2024 40K miles for 30K spend in next 6 months Link
3/27/2024 20k MR for $20k spend Link
4/4/2024 40K for $10K, 3 months, declined
4/20/2024 40K for $10K, 3 months, declined Link
05/06/24 40K for $30K, declined Link
05/06/24 10K for $5K, 3 months, declined, closed card
07/25/24 40k for $10k, 92 days. Accepted.
8/26/24 20k for $10k, 92 days. Declined.
8/26/24 40k for $10k, 92 days. Accepted.
Gold, personal
3/8/2024 $76 statement credit for 1,500 spend 3 months or 10,000 MR for 2,000 spend in 3 months, took the 10K points Link
3/15/2024 10K points on 2K spend in 3 months, declined Link
3/15/2024 15k MR for 2K spend over 3 months. Link
3/18/2024 30K offer for $3K spend in 3 mos.
3/22/2024 10k MR points for $2k spend in the next 3 months Link
3/22/2024 $75 statement credit for $1,500 spend in the next 3 months.
4/10/2024 15k MR for $2k spend in 3 months Link
4/22/24 15k points for $2k spend in 3 months. Accepted. Link
4/23/24- 15k points or $150 statement credit after $2k spend in 3 months. Accepted. Link
4/26/24 - 10K points or $75 for $2K in 3 months, accepted Link
7/18/24 25K or $175 for $3K spend in 3m, accepted
10/28/24 25k points for $3K in 3m, accepted Link
Gold, business
2/28/2024 10k/$5k in 92 days. Declined
3/12/2024 10K for $5K, 3 months, declined
03/13/24 10k points for $5k spend in 3 months. Declined.
4/4/2024 35K for $5K, 3 months, declined
4/20/2024 40K for $10K, 3 months, declined Link
5/4/2024 35K for $5 in 3 months, accepted Link
5/6/2024 No offers, cancelled Link
6/15/2024 40K for $10K, 3 months
Green, personal
2/21/2024 10k points if 2k USD spent within 90 days. Link
5/9/2024 7,500 MR after $1,500 Reddit
6/20/2024 7,500 MR after $1500
8/30/2024 7,500 MR after $1000/90 days, then $50 statement credit after $1000/90 days, then downgrade to classic green for $55 AF, plus $40 more to earn MR
Green, business
1/4/2024 40k MR after 3k spend Reddit
1/18/2024 35k pts for $5k spend, I didn't take it Reddit
1/25/2024 35,000 Amex Membership Reward points after spending $5,000 in 3 months Reddit
1/26/2024 35k for $5 spend in 3 months. Accepted Link
2/22/2024 35k/$5k/3m, accepted Reddit
3/15/2024 35K MR for $5K spend in 92 days Link
5/3/2024 35k for $5k spend. Accepted. Reddit
Everyday Preferred
1/19/2024 No offer, downgraded Link
Everyday
3/14/2024 5K MR for $1500 Spend Accepted Reddit
3/20/2024 7500 MR for $2000 spend in 3 mos. Declined Link
Delta Reserve, personal
2/5/2024 30,000 skypesos for $2k spend in 3 months Link
2/29/2024 90k skymiles for $4k spend Reddit
4/7/2024 30K SM for $2K, accepted Link
4/18/2024 30K SM for $2K Link
5/10/2024 30k redeemable for $2k in 3 months- I occasionally spent on it but no more than a couple thousand last year
Delta Platinum, personal
01/17/24 15k skymiles for $1k spend in 3 months. Declined.
01/17/24 $100 statement credit for $2k spend in 3 months. Declined.
2/2/2024 $150 statement credit or 30k miles, $2k spend over three months Link
03/01/24 70,000 miles after 3K in spend Link
03/11/24 70,000 miles or $350 statement credit, with $3k spend needed in 3 months, Cancelled card Link
03/13/24 30,000 for $2000 spend within 3 months. Took the offer. Link
03/21/24 70k points for $3k spend in 3 months. Accepted. Link
Delta Gold, personal
2/1/2024 7000 delta miles for $1000 spend Reddit
2/6/2024 7k miles or $30 and spend $1000 in 3 months Link
3/7/2024 No offer Reddit
4/11/2024 No offer Reddit
4/25/2024 No offers
Delta Reserve Business
01/19/24 25k Skymiles for $5k spend in 3 months with clause that "gaming" the system may result in cancellation of all AmEx cards.
4/17/2024 No offer Reddit
Delta Platinum Business
3/28/2024 25k miles for $5k spend. declined Reddit
4/11/2024 25k skypesos for $5k spend. Took it Reddit
Delta Gold Business
1/18/2024 No offer Reddit
1/25/2024 5000 pesos for $2000 spend, declined Reddit
4/4/2024 10K skypesos for $3K spend, accepted Reddit
4/11/2024 No offer Reddit
Hilton Aspire
1/18/2024 80,000 Hilton points for $3,000 spend in 3 months, accepted Reddit
1/25/2024 60k after 3k spend in 3 months. Accepted Reddit
1/25/2024 80k Hilton/$3k/3 months offered. Accepted. Reddit
1/26/2024 10,000 points for $1,000 spend. I accepted Link
2/19/2024 10,000 Hilton Honors points for $1k spend over 3 months. Accepted. Link
3/6/2024 10,000 HH pts OR $50 statement credit after $1,000 spend in 90 days. Link
4/4/2024 10k hh points for 1k spend. Accepted Reddit
4/18/24 No offer. 5-year old card
4/25/24 20K points or $100 for $2K in 3 months Link
4/27/24 10K points for $1K in 2 months, declined Link
5/10/24 20K points for $1K spend in 2 months, Accepted
12/18/24 10k points or $50 statement credit for $1k spend. declined for now. $12k annual spend.
Hilton Surpass
2/29/24 Hilton Surpass- nothing canceled. Link
5/23/24 40k points or $100 statement credit for spending $2k within three months. (Accepted points.)
7/22/24 Hilton Surpass, no offer, around 20K spend, cancelled Link
Hilton Honors (No Annual Fee)
1/18/2024 20k points for 2k spend, declined Reddit
Hilton Business
1/18/2024 $50 statement credit for $2k in spend Reddit
2/29/2024 $50 statement credit with $2k spend Reddit
3/7/2024 No offer, closed Link
3/8/2024 No offer, closed Link
5/2/2024 $100 statement credit after $5,000 spend Reddit
7/22/2024 Hilton Business, no offer, around 30K spend. Cancelled Link
Marriott Bonvoy Brilliant
1/19/2024 No offer, downgraded Link
1/25/2024 80k Marriott Bonvoy for $3k spend in 3 months Reddit
2/29/2024 20k Bonvoy points for $1,000 spend. Accepted. Link
3/2/2024 No offer, downgrade to $95 card only Link
3/5/2024 No offer Link
11/20/24 20k points for $1k spend. Accepted.
Marriott Bonvoy Bevy
Marriott Bonvoy (discontinued personal card converted from Starwood)
4/1/2024 No offers, kept open anyways
Marriott Bonvoy Business
1/22/2024 10,000 Bonvoy Points for 2k spend Link
01/26/24 10k points for $2k spend in 90 days. Accepted.
03/27/24 no offer. $3.5k spend on the card in 12 months. Unsure whether I will keep it for the free night.
03/28/24 30k points for $5k spend in 90 days. Accepted.
04/16/24 30K for $5K in 90 days, accepted Link
05/06/24 no offer, cancelled Link
11/22/24 10k points for $2k in 90 days, accepted
Blue Cash Preferred
4/27/2024 No offer Link
Blue Business Cash
2/29/2024 $100 statement credit for $5k/3m Reddit
3/21/2024 $50 SC for 2k MSR Reddit
Blue Business Plus
1/11/2024 10K for $5K Accepted Reddit
2/15/2024 10k MR for $5k over 90 days, declined Reddit
2/29/2024 10k MR after $5k/92 days Reddit
Amazon Business Prime
2/8/2024 $50 credit for $2,000 purchases in 3 months. Declined. Reddit
American Express (USA) retention offers (2024)
Mar 9, 2024 | 4:19 pm
#241
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 26,111
Is it a personal card or a business card? On personal cards, per a federal law I think, you get the annual fee refunded if you cancel a certain number of days after it was billed, even if you already paid IIRC. But I'm not sure if that rule applies to business cards.
And the danger is not just Amex possibly clawing the points back. The other danger is Amex refusing to let you get any other offers for quite a while.
https://www.flyertalk.com/forum/amer...ne-2018-a.html
The above thread's title does list all the reasons people have found for restricting bonuses, reports in that long thread list many other reasons.
Last edited by sdsearch; Mar 16, 2024 at 5:14 pm Reason: original post said "week" in the first sentence, but I meant to say "months"
Mar 9, 2024 | 7:20 pm
#242
Join Date: Nov 2007
Programs: Marriott Bonvoy Platinum, Hilton Honors Diamond, Delta Gold
Posts: 6,631
I've heard that the general recommendation is 13 weeks, not 12 weeks. So I would suggest cancelling as late as possible without having to "net" pay that next annual fee.
Is it a personal card or a business card? On personal cards, per a federal law I think, you get the annual fee refunded if you cancel a certain number of days after it was billed, even if you already paid IIRC. But I'm not sure if that rule applies to business cards.
And the danger is not just Amex possibly clawing the points back. The other danger is Amex refusing to let you get any other offers for quite a while.
https://www.flyertalk.com/forum/amer...ne-2018-a.html
The above thread's title does list all the reasons people have found for restricting bonuses, reports in that long thread list many other reasons.
Is it a personal card or a business card? On personal cards, per a federal law I think, you get the annual fee refunded if you cancel a certain number of days after it was billed, even if you already paid IIRC. But I'm not sure if that rule applies to business cards.
And the danger is not just Amex possibly clawing the points back. The other danger is Amex refusing to let you get any other offers for quite a while.
https://www.flyertalk.com/forum/amer...ne-2018-a.html
The above thread's title does list all the reasons people have found for restricting bonuses, reports in that long thread list many other reasons.
This was an NLL Biz Plat that I opened 2 years ago and I ended up waiting until yesterday 3/8 to close it. I had just a few days left that I could still get the AF fully refunded (which is 30 days from date billed regardless of card type) so I wanted to get it over with.
No retention offer available as expected, card canceled, and I already have $695 credit on my card which I will transfer to another card as payment.
Mar 9, 2024 | 7:35 pm
#243
Join Date: Feb 2011
Location: NYC suburbs
Programs: UA LT Gold 1.2MM (BIS), AA LT Plat (SUBs, BD/Bask), Hilton Dia (CC), Hyatt Glob (BIB), et. al.
Posts: 4,582
Mar 9, 2024 | 9:25 pm
#244
Join Date: Nov 2007
Programs: Marriott Bonvoy Platinum, Hilton Honors Diamond, Delta Gold
Posts: 6,631
Mar 11, 2024 | 11:45 am
#245
Join Date: Jan 2013
Location: Orange County, CA (SNA)
Programs: Delta - DM , MM; Hilton - Plat, Marriott - Peon
Posts: 971
Delta Platinum Amex: Offered 70,000 miles or $350 statement credit, with $3k spend needed in 3 months.
Quite a hard push by the retention desk, trying to get me to see value in "Enhanced Companion Certs". TBH the two times in the past I tried to use this there was never any seats in a qualified fare class, so in practice a useless benefit (YMMV). With the loyalty program changes I see less DL in my travels anyway.
Cancelled card.
Quite a hard push by the retention desk, trying to get me to see value in "Enhanced Companion Certs". TBH the two times in the past I tried to use this there was never any seats in a qualified fare class, so in practice a useless benefit (YMMV). With the loyalty program changes I see less DL in my travels anyway.
Cancelled card.
Mar 11, 2024 | 4:45 pm
#246
Join Date: May 2021
Programs: IHG, Delta, Marriott
Posts: 523
Delta Platinum Amex: Offered 70,000 miles or $350 statement credit, with $3k spend needed in 3 months.
Quite a hard push by the retention desk, trying to get me to see value in "Enhanced Companion Certs". TBH the two times in the past I tried to use this there was never any seats in a qualified fare class, so in practice a useless benefit (YMMV). With the loyalty program changes I see less DL in my travels anyway.
Cancelled card.
Quite a hard push by the retention desk, trying to get me to see value in "Enhanced Companion Certs". TBH the two times in the past I tried to use this there was never any seats in a qualified fare class, so in practice a useless benefit (YMMV). With the loyalty program changes I see less DL in my travels anyway.
Cancelled card.
Mar 11, 2024 | 7:44 pm
#247
Join Date: Sep 2012
Posts: 4,436
Just called for my Schwab Plat for first renewal, AF post date 2/15, called 3/11.
15k or $150 for $3k spend in 3 mo. I spent around $8-9k in past year, used the airline and Saks credits in 2023 but not in 2024, though I do get Uber credits and the entertainment credits.
My questions- how often do the offers change? Is it weekly or daily?
And are the phone and online chat offers the same?
I am a little surprised my Schwab offer is so low. I used to get 25-50k on my vanilla Plat for years before the offers dried up.
15k or $150 for $3k spend in 3 mo. I spent around $8-9k in past year, used the airline and Saks credits in 2023 but not in 2024, though I do get Uber credits and the entertainment credits.
My questions- how often do the offers change? Is it weekly or daily?
And are the phone and online chat offers the same?
I am a little surprised my Schwab offer is so low. I used to get 25-50k on my vanilla Plat for years before the offers dried up.
Mar 12, 2024 | 9:00 am
#248
Join Date: Jan 2013
Location: Orange County, CA (SNA)
Programs: Delta - DM , MM; Hilton - Plat, Marriott - Peon
Posts: 971
Mar 12, 2024 | 9:22 am
#249
Join Date: Aug 2005
Programs: AA LTP, UA, DL, HH, Marriott/SPG
Posts: 623
Regular plat: Spend $3k in 3 months and get 25K MR or $250. Took the points version.
Last edited by I Love to Travel; Mar 12, 2024 at 9:28 am
Mar 12, 2024 | 9:42 am
#250
Join Date: Jul 2011
Location: TUS
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,649
Mar 12, 2024 | 11:28 am
#251
Join Date: Feb 2011
Location: NYC suburbs
Programs: UA LT Gold 1.2MM (BIS), AA LT Plat (SUBs, BD/Bask), Hilton Dia (CC), Hyatt Glob (BIB), et. al.
Posts: 4,582
Retention call today:
11.5 month old Biz Gold, AF to be billed in 1 month: offered $5k/10k MR/3 months.
11.5 month old Biz Plat, 1 of 3-4 NLL Biz Plat, AF to be billed in 1.5 months: offered $30k/40k MR/3 months.
11 month old Biz Gold Delta, AF to be billed in 2 months: system crashed, no info available to agent.
11 month old Biz Marriott, AF to be billed in 2.5 months: system crashed, no info available to agent.
(Minimal use of all cards after receiving SUB.)
Next call planned in ~1.7-2.0 months, within 30 days of (above) Biz Gold and Biz Plat AFs posting. Based on this thread my expectation for desirable retention offers is very low, expectation for closures is high.
(Due to 1 fraudulent charge and a new account number several months ago, despite multiple requests to cease, I’m now subject to highly aggravating & time wasting 2nd and 3rd level authentication. Similar to that of 6 months ago on a different card except 6 months ago I was successfully able to have it ended upon request. Thus I now make retention calls much less frequently and try tokill 2 or 3 or 4 birds with one stone discuss multiple cards in 1 call.)
(The specific aggravation and time wasting described above has given me very easy justification for why I (say I) want to close the account. Immediately upon connection with a Membership Consulting human being agent I explain the aggravation and that I’ve been an AmEx member for 20 years and I’m very familiar with the card’s perks and my usage of the card. Consequently I’ve been able to head off all the annoying discussions of card rewards and benefits and (after a 10 minute 2nd/3rd level Authentication department inquisition) immediately discuss any available Loyalty Incentive offers for multiple accounts.)
(Invariably the Membership Consulting agent (apparently) speaks English as a 1st language which helps immensely for these calls. Invariably the 2nd/3rd level Authentication agent (apparently) does not speak English as a 1st language. IME agents who do not (apparently) speak English as a 1st language are not able to understand questions or discussions that are uncommon or unusual or “off-script”.)
(Due to usually changing statement billing date immediately after receiving the SUB and AmEx AFs posting on the day prior to statement closing date, my AFs usually post at ~12.5-13.5 months.)
(The thread subject is OFFERS, acceptance or lack thereof is moot. Moot: adjective, 1: subject to debate, dispute, or uncertainty, 2: having little or no practical relevance, typically because the subject is too uncertain to allow a decision; historical: an assembly held for debate, especially in Anglo-Saxon and medieval times; law: a mock trial set up to examine a hypothetical case as an academic exercise.)
11.5 month old Biz Gold, AF to be billed in 1 month: offered $5k/10k MR/3 months.
11.5 month old Biz Plat, 1 of 3-4 NLL Biz Plat, AF to be billed in 1.5 months: offered $30k/40k MR/3 months.
11 month old Biz Gold Delta, AF to be billed in 2 months: system crashed, no info available to agent.
11 month old Biz Marriott, AF to be billed in 2.5 months: system crashed, no info available to agent.
(Minimal use of all cards after receiving SUB.)
Next call planned in ~1.7-2.0 months, within 30 days of (above) Biz Gold and Biz Plat AFs posting. Based on this thread my expectation for desirable retention offers is very low, expectation for closures is high.
(Due to 1 fraudulent charge and a new account number several months ago, despite multiple requests to cease, I’m now subject to highly aggravating & time wasting 2nd and 3rd level authentication. Similar to that of 6 months ago on a different card except 6 months ago I was successfully able to have it ended upon request. Thus I now make retention calls much less frequently and try to
(The specific aggravation and time wasting described above has given me very easy justification for why I (say I) want to close the account. Immediately upon connection with a Membership Consulting human being agent I explain the aggravation and that I’ve been an AmEx member for 20 years and I’m very familiar with the card’s perks and my usage of the card. Consequently I’ve been able to head off all the annoying discussions of card rewards and benefits and (after a 10 minute 2nd/3rd level Authentication department inquisition) immediately discuss any available Loyalty Incentive offers for multiple accounts.)
(Invariably the Membership Consulting agent (apparently) speaks English as a 1st language which helps immensely for these calls. Invariably the 2nd/3rd level Authentication agent (apparently) does not speak English as a 1st language. IME agents who do not (apparently) speak English as a 1st language are not able to understand questions or discussions that are uncommon or unusual or “off-script”.)
(Due to usually changing statement billing date immediately after receiving the SUB and AmEx AFs posting on the day prior to statement closing date, my AFs usually post at ~12.5-13.5 months.)
(The thread subject is OFFERS, acceptance or lack thereof is moot. Moot: adjective, 1: subject to debate, dispute, or uncertainty, 2: having little or no practical relevance, typically because the subject is too uncertain to allow a decision; historical: an assembly held for debate, especially in Anglo-Saxon and medieval times; law: a mock trial set up to examine a hypothetical case as an academic exercise.)
Mar 12, 2024 | 11:50 am
#252
Join Date: Nov 2007
Programs: Marriott Bonvoy Platinum, Hilton Honors Diamond, Delta Gold
Posts: 6,631
Retention call today:
<snip>
(Due to 1 fraudulent charge and a new account number several months ago, despite multiple requests to cease, Im now subject to highly aggravating & time wasting 2nd and 3rd level authentication. ....Thus I now make retention calls much less frequently and try tokill 2 or 3 or 4 birds with one stone discuss multiple cards in 1 call.)
<snip>
(Due to 1 fraudulent charge and a new account number several months ago, despite multiple requests to cease, Im now subject to highly aggravating & time wasting 2nd and 3rd level authentication. ....Thus I now make retention calls much less frequently and try to
(The thread subject is OFFERS, acceptance or lack thereof is moot....
On a side note, I'm also pretty sure Amex collects data on offer acceptance and declination to curate future retention offers in general as well as specifically for each card holder.
Mar 12, 2024 | 12:30 pm
#253
Join Date: Feb 2011
Location: NYC suburbs
Programs: UA LT Gold 1.2MM (BIS), AA LT Plat (SUBs, BD/Bask), Hilton Dia (CC), Hyatt Glob (BIB), et. al.
Posts: 4,582
. (Sorry, couldnt resist, please dont be insulted or disrespected and/or take it personally.)IME chat feature is even more aggravating to the point of infuriation. Logging in is annoying due to 2nd and/or 3rd level authentication. Chat then invariably involves waiting a while for what is likely a bot whos chatting with multiple people at the same time thus long delays between replies and insists on typing all the nonsense about perks and benefits and usage. Im a 2-fingered hunt-and-peck typist, its challenging to type all the explanations.
Acceptable and accepted are not synonymous in this context. Sometimes unacceptable offers are accepted due to specific circumstances. Everyones situation is unique, everyone should make decisions about what they accept based on the facts (available offers) without outside influence. To one person $30k/40k MR is worth it, to others its not; neither of those opinions (or decisions) affect my choice which could very well change in the future for a different card.
Mar 12, 2024 | 1:01 pm
#254
Join Date: Nov 2007
Programs: Marriott Bonvoy Platinum, Hilton Honors Diamond, Delta Gold
Posts: 6,631
You know what happens when you make an A$$ (of) U (and) ME . (Sorry, couldnt resist, please dont be insulted or disrespected and/or take it personally.)
IME chat feature is even more aggravating to the point of infuriation. Logging in is annoying due to 2nd and/or 3rd level authentication. Chat then invariably involves waiting a while for what is likely a bot whos chatting with multiple people at the same time thus long delays between replies and insists on typing all the nonsense about perks and benefits and usage. Im a 2-fingered hunt-and-peck typist, its challenging to type all the explanations.
Acceptable and accepted are not synonymous in this context. Sometimes unacceptable offers are accepted due to specific circumstances. Everyones situation is unique, everyone should make decisions about what they accept based on the facts (available offers) without outside influence. To one person $30k/40k MR is worth it, to others its not; neither of those opinions (or decisions) affect my choice which could very well change in the future for a different card.
. (Sorry, couldnt resist, please dont be insulted or disrespected and/or take it personally.)IME chat feature is even more aggravating to the point of infuriation. Logging in is annoying due to 2nd and/or 3rd level authentication. Chat then invariably involves waiting a while for what is likely a bot whos chatting with multiple people at the same time thus long delays between replies and insists on typing all the nonsense about perks and benefits and usage. Im a 2-fingered hunt-and-peck typist, its challenging to type all the explanations.
Acceptable and accepted are not synonymous in this context. Sometimes unacceptable offers are accepted due to specific circumstances. Everyones situation is unique, everyone should make decisions about what they accept based on the facts (available offers) without outside influence. To one person $30k/40k MR is worth it, to others its not; neither of those opinions (or decisions) affect my choice which could very well change in the future for a different card.
I still don't see why members shouldn't share if they accepted a particular offer or not and even if they want to share the reasons for same, but to each their own.
Mar 12, 2024 | 3:14 pm
#255
Join Date: Feb 2011
Location: NYC suburbs
Programs: UA LT Gold 1.2MM (BIS), AA LT Plat (SUBs, BD/Bask), Hilton Dia (CC), Hyatt Glob (BIB), et. al.
Posts: 4,582
Just one of several of my minority opinions (here's another), most of which I wonder why never become mainstream , some of which I wonder “what took so long” when they do become mainstream (undoubtedly completely unrelated to any efforts on my part 
).
, some of which I wonder “what took so long” when they do become mainstream (undoubtedly completely unrelated to any efforts on my part ).