Retention call today:

11.5 month old Biz Gold, AF to be billed in 1 month: offered $5k/10k MR/3 months.
11.5 month old Biz Plat, 1 of 3-4 NLL Biz Plat, AF to be billed in 1.5 months: offered $30k/40k MR/3 months.
11 month old Biz Gold Delta, AF to be billed in 2 months: system crashed, no info available to agent.
11 month old Biz Marriott, AF to be billed in 2.5 months: system crashed, no info available to agent.
(Minimal use of all cards after receiving SUB.)

Next call planned in ~1.7-2.0 months, within 30 days of (above) Biz Gold and Biz Plat AFs posting. Based on this thread my expectation for desirable retention offers is very low, expectation for closures is high.

(Due to 1 fraudulent charge and a new account number several months ago, despite multiple requests to cease, I’m now subject to highly aggravating & time wasting 2nd and 3rd level authentication. Similar to that of 6 months ago on a different card except 6 months ago I was successfully able to have it ended upon request. Thus I now make retention calls much less frequently and try to kill 2 or 3 or 4 birds with one stone discuss multiple cards in 1 call.)

(The specific aggravation and time wasting described above has given me very easy justification for why I (say I) want to close the account. Immediately upon connection with a Membership Consulting human being agent I explain the aggravation and that I’ve been an AmEx member for 20 years and I’m very familiar with the card’s perks and my usage of the card. Consequently I’ve been able to head off all the annoying discussions of card rewards and benefits and (after a 10 minute 2nd/3rd level Authentication department inquisition) immediately discuss any available Loyalty Incentive offers for multiple accounts.)

(Invariably the Membership Consulting agent (apparently) speaks English as a 1st language which helps immensely for these calls. Invariably the 2nd/3rd level Authentication agent (apparently) does not speak English as a 1st language. IME agents who do not (apparently) speak English as a 1st language are not able to understand questions or discussions that are uncommon or unusual or “off-script”.)

(Due to usually changing statement billing date immediately after receiving the SUB and AmEx AFs posting on the day prior to statement closing date, my AFs usually post at ~12.5-13.5 months.)

(The thread subject is OFFERS, acceptance or lack thereof is moot. Moot: adjective, 1: subject to debate, dispute, or uncertainty, 2: having little or no practical relevance, typically because the subject is too uncertain to allow a decision; historical: an assembly held for debate, especially in Anglo-Saxon and medieval times; law: a mock trial set up to examine a hypothetical case as an academic exercise.)