Jan 2, 2024, 12:20 pm
Last edit by: Filler03
PLEASE LIST YOUR RETENTION OFFERS IN THE CHART AT THE BOTTOM OF THIS WIKIPOST.
The 2023 version of this thread is HERE.
AmEx “official” term for what we call Retention Offer is “Loyalty Incentive” (offer). Amex representatives/agents have no discretion over retention offers, it’s all computer/algorithm generated. Often there are 2 offers; points or miles for certain spend within certain timeframe, statement credit for same spend and timeframe. The agent might only state one of these, might need to ask about the other if interested. Sometimes a 3rd offer to use miles or points to pay annual fee.
Usually available every 13 months. Accepting an offer obligates keeping the account open for 1 year.
There’s no rhyme or reason to these offers. Some high use cards get no significant offer, some minimal use cards get high offer. Offers can change on a daily basis. No reports of adverse action due to asking about retention offers too often. Can discuss multiple (personal or biz cards) in one call. Agents are required to read a somewhat lengthy disclaimer if an offer is accepted AND if an offer is declined.
Membership Consulting (Retention) department:
800.452.3945 (After entering your card number you may hear a "no longer in service" type of message -- if this happens, hangup and call again.)
-OR-
855.857.7657
Upon inputting full account number, without # sign, call will automatically route to Personal or Business Membership Consulting (Retention) department. Each department can only discuss the applicable cards.
Hours: 08:00 - 23:00 Eastern Standard Time
Chat with a Membership Consulting Services Monday to Friday, 9:00AM to 5:30PM ET (7/19 - quoted 8:30 AM to 3:45 PM ET for Amex Business account)
To access Chat:
Login to the Amex App, then press the Chat icon at top right.
Via the web:
Log into http://americanexpress.com
Select "Help" at top right
Select the blue "Live Chat" button.
PLEASE LIST YOUR RETENTION OFFERS BELOW.
MM/DD/23 XXk points for $Yk spend in Z months. Accepted/Declined.
Add more cards in same format as required.
Platinum, personal
01/23/2024 25k points for $3k spend in 3 months. Declined.
01/28/2024 $250 statement credit or 25k MR points $3k spend in 3 months - Declined
02/13/2024 35k points for $4k spend in 3 months. Accepted.
04/12/2024 25k for 3k spend in 3 months, Accepted
Platinum, personal, Charles Schwab
01/02/24 15k points for $3k spend in 3 months. Accepted.
01/04/24 50k points for $4k spend in 3 months. Accepted.
01/04/24 25k points for $3k spend in 3 months. Declined.
01/31/24 25k points for $3k spend in 3 months. Declined.
Platinum, personal, Morgan Stanley
01/21/24 15k points for $3k spend in 3 months. Accepted.
04/20/24 15k points or $150 after $3k spend in 3 months. Punted.
Platinum, business
01/02/24 40k points for $30k spend in 6 months. Declined. (added for prpilot17)
01/03/24 20k points for $20k spend in (not provided) months. Declined.
02/13/24 - offered 20k pts for $20k spend within 6 months - declined, closed card.
Gold, personal
4/23/24- 15k points or $150 statement credit after $2k spend in 3 months. Accepted.
Gold, business
Green, personal
Green, business
Delta Reserve, personal
Delta Platinum, personal
01/17/24 15k skymiles for $1k spend in 3 months. Declined.
01/17/24 $100 statement credit for $2k spend in 3 months. Declined.
Delta Reserve Business
01/19/24 25k Skymiles for $5k spend in 3 months with clause that "gaming" the system may result in cancellation of all AmEx cards.
Delta Platinum Business
Delta Gold, personal
Hilton Surpass
Hilton Aspire
03/2024 10,000 HH pts OR $50 statement credit after $1,000 spend in 90 days.
4/18/24 No offer. 5-year old card
Hilton Business
Marriott Bonvoy (discontinued personal card converted from Starwood)
Marriott Bonvoy Bevy
Marriott Bonvoy Brilliant
Marriott Bonvoy Business
01/26/24 10k points for $2k spend in 90 days. Accepted.
03/27/24 no offer. $3.5k spend on the card in 12 months. Unsure whether I will keep it for the free night.
03/28/24 30k points for $5k spend in 90 days. Accepted.
The 2023 version of this thread is HERE.
AmEx “official” term for what we call Retention Offer is “Loyalty Incentive” (offer). Amex representatives/agents have no discretion over retention offers, it’s all computer/algorithm generated. Often there are 2 offers; points or miles for certain spend within certain timeframe, statement credit for same spend and timeframe. The agent might only state one of these, might need to ask about the other if interested. Sometimes a 3rd offer to use miles or points to pay annual fee.
Usually available every 13 months. Accepting an offer obligates keeping the account open for 1 year.
There’s no rhyme or reason to these offers. Some high use cards get no significant offer, some minimal use cards get high offer. Offers can change on a daily basis. No reports of adverse action due to asking about retention offers too often. Can discuss multiple (personal or biz cards) in one call. Agents are required to read a somewhat lengthy disclaimer if an offer is accepted AND if an offer is declined.
Membership Consulting (Retention) department:
800.452.3945 (After entering your card number you may hear a "no longer in service" type of message -- if this happens, hangup and call again.)
-OR-
855.857.7657
Upon inputting full account number, without # sign, call will automatically route to Personal or Business Membership Consulting (Retention) department. Each department can only discuss the applicable cards.
Hours: 08:00 - 23:00 Eastern Standard Time
Chat with a Membership Consulting Services Monday to Friday, 9:00AM to 5:30PM ET (7/19 - quoted 8:30 AM to 3:45 PM ET for Amex Business account)
To access Chat:
Login to the Amex App, then press the Chat icon at top right.
Via the web:
Log into http://americanexpress.com
Select "Help" at top right
Select the blue "Live Chat" button.
- If you product change your Amex, they will prorate the annual fee refund.
- If you cancel your account completely, you will be refunded the annual fee if within 30 days of the print date of the statement showing the fee. After that, there's no refund.
PLEASE LIST YOUR RETENTION OFFERS BELOW.
MM/DD/23 XXk points for $Yk spend in Z months. Accepted/Declined.
Add more cards in same format as required.
Platinum, personal
01/23/2024 25k points for $3k spend in 3 months. Declined.
01/28/2024 $250 statement credit or 25k MR points $3k spend in 3 months - Declined
02/13/2024 35k points for $4k spend in 3 months. Accepted.
04/12/2024 25k for 3k spend in 3 months, Accepted
Platinum, personal, Charles Schwab
01/02/24 15k points for $3k spend in 3 months. Accepted.
01/04/24 50k points for $4k spend in 3 months. Accepted.
01/04/24 25k points for $3k spend in 3 months. Declined.
01/31/24 25k points for $3k spend in 3 months. Declined.
Platinum, personal, Morgan Stanley
01/21/24 15k points for $3k spend in 3 months. Accepted.
04/20/24 15k points or $150 after $3k spend in 3 months. Punted.
Platinum, business
01/02/24 40k points for $30k spend in 6 months. Declined. (added for prpilot17)
01/03/24 20k points for $20k spend in (not provided) months. Declined.
02/13/24 - offered 20k pts for $20k spend within 6 months - declined, closed card.
Gold, personal
4/23/24- 15k points or $150 statement credit after $2k spend in 3 months. Accepted.
Gold, business
Green, personal
Green, business
Delta Reserve, personal
Delta Platinum, personal
01/17/24 15k skymiles for $1k spend in 3 months. Declined.
01/17/24 $100 statement credit for $2k spend in 3 months. Declined.
Delta Reserve Business
01/19/24 25k Skymiles for $5k spend in 3 months with clause that "gaming" the system may result in cancellation of all AmEx cards.
Delta Platinum Business
Delta Gold, personal
Hilton Surpass
Hilton Aspire
03/2024 10,000 HH pts OR $50 statement credit after $1,000 spend in 90 days.
4/18/24 No offer. 5-year old card
Hilton Business
Marriott Bonvoy (discontinued personal card converted from Starwood)
Marriott Bonvoy Bevy
Marriott Bonvoy Brilliant
Marriott Bonvoy Business
01/26/24 10k points for $2k spend in 90 days. Accepted.
03/27/24 no offer. $3.5k spend on the card in 12 months. Unsure whether I will keep it for the free night.
03/28/24 30k points for $5k spend in 90 days. Accepted.
American Express (USA) retention offers (2024)
Jan 1, 2024, 9:48 am
#1
Original Poster
Join Date: Jul 2016
Posts: 63
American Express (USA) retention offers (2024)
I'm trying to figure out the timing when I can ask for another retention offer and/or actually cancel my Amex personal Gold. I asked for an offer last year on 1/10/23 after my annual fee had posted and received 15k MR/2k spend. This year's annual fee posted on 12/14/23. I want to ask for another offer and if I don't get one I'll cancel the card but seem to have agreed to keep the card for 12 months. I also know (?think) that I have to cancel within 30 days of fee posting to get refund. Does this mean that my only opportunity to ask for another offer/cancel and get refunded is between 1/10/24 and 1/14/24? Thanks!
Jan 1, 2024, 12:26 pm
#2
Join Date: Apr 2009
Programs: United Platinum, Marriott Platinum, IHG Plat, Hilton Diamond
Posts: 221
I'm trying to figure out the timing when I can ask for another retention offer and/or actually cancel my Amex personal Gold. I asked for an offer last year on 1/10/23 after my annual fee had posted and received 15k MR/2k spend. This year's annual fee posted on 12/14/23. I want to ask for another offer and if I don't get one I'll cancel the card but seem to have agreed to keep the card for 12 months. I also know (?think) that I have to cancel within 30 days of fee posting to get refund. Does this mean that my only opportunity to ask for another offer/cancel and get refunded is between 1/10/24 and 1/14/24? Thanks!
Jan 1, 2024, 12:40 pm
#3
Original Poster
Join Date: Jul 2016
Posts: 63
Jan 1, 2024, 1:07 pm
#4
Join Date: Nov 2007
Programs: Marriott Bonvoy Platinum, Hilton Honors Diamond, Delta Gold
Posts: 4,349
You should cancel by 1/13 because that's 30 days from the 12/14 AF posting. So basically you have a 3 day cancelation window that is between 1/11 and 1/13 to comply with the 12 month rule for retention offers and the 30 day rule for getting the AF reversed.
Jan 1, 2024, 7:00 pm
#5
Join Date: Sep 2005
Programs: CX Diamond, AA Gold, Bonvoy Platinum
Posts: 497
No retention this year on platinum. Tried a couple of times. I have had the card for decades. I was reminded I got an offer last year - perhaps this is the reason - 13 months will not have elapse until I can cancel this renewal. I am contemplating getting the Schwab Platinum. Benefits seem identical, but since I have a Schwab account I will be getting a yearly rebate going forward.
I know I must apply separately and then cancel the one I have, hopefully an instant approval. Likely no signup bonus as I have a platinum (though got it as I said decades ago)
Anyone one transitioned from Platinum to Schwab Platinum. Just having to switch cards on the auto pays that generate rebates (media, clear, Walmart, etc) and other autopay items makes it almost not worth it. If anyone got the Schwab to replace the plain platinum, what was the experience like?
I know I must apply separately and then cancel the one I have, hopefully an instant approval. Likely no signup bonus as I have a platinum (though got it as I said decades ago)
Anyone one transitioned from Platinum to Schwab Platinum. Just having to switch cards on the auto pays that generate rebates (media, clear, Walmart, etc) and other autopay items makes it almost not worth it. If anyone got the Schwab to replace the plain platinum, what was the experience like?
Jan 2, 2024, 1:05 pm
#8
Join Date: Oct 2022
Programs: Hilton Diamond, Marriott Gold, IHG Platinum
Posts: 66
Obviously rejected. I'll drop the card if there isn't a better offer. I can live with $10k for 40k points over 6 months. Anything less and I'm canceling.
Jan 2, 2024, 2:09 pm
#9
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,215
Jan 3, 2024, 10:41 am
#11
Join Date: Dec 2019
Posts: 17
Platinum Business
1/03/24 20k points for $20k spend. Declined. Looks like this is the standard offer these days. I asked if there were any other offers and she said no. I have the annual fee coming up in a couple weeks, so I decided to try to get a retention offer ahead of it so I can get another one next year (getting around the 13 month rule).
Curious if anyone has noticed better offers by phone vs chat? I had another biz platinum last year that I couldn't get a retention offer for via chat, but I got a 55k/$4k spend offer by calling a few days later!
1/03/24 20k points for $20k spend. Declined. Looks like this is the standard offer these days. I asked if there were any other offers and she said no. I have the annual fee coming up in a couple weeks, so I decided to try to get a retention offer ahead of it so I can get another one next year (getting around the 13 month rule).
Curious if anyone has noticed better offers by phone vs chat? I had another biz platinum last year that I couldn't get a retention offer for via chat, but I got a 55k/$4k spend offer by calling a few days later!
Jan 3, 2024, 11:52 am
#12
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,856
- offers are provided by the computer to the agent, they have no flexibility
- offers can change over time (hence the recommendation to try a few times)
I don’t recall seeing any reports that would lead me to believe that one communications channel has better offers than the other. If that was the case, presumably people wouldn’t use the other one.
Jan 3, 2024, 3:52 pm
#13
Join Date: Apr 2000
Location: HNL,HI,USA
Posts: 256
Has anyone gotten offers from the first agent contacted? Or, do they have to forward you to a "Membership Consulting professional" for offers?
Twice now, via chat, I've gotten, "Let me transfer you to a Membership Consulting professional who can better assist you with your request," only to eventually be told no offers.
Now, I'm wondering if the first agent sees no offers but isn't allowed to process a close. So, they have to forward you to the "Membership Consulting professional" whose job it is to retain you even if there are no offers and can also close the account, if requested.
Thoughts?
ETA: Was also told Membership Consulting professionals are only available Monday to Friday 8:00 AM - 5:00 PM ET
Twice now, via chat, I've gotten, "Let me transfer you to a Membership Consulting professional who can better assist you with your request," only to eventually be told no offers.
Now, I'm wondering if the first agent sees no offers but isn't allowed to process a close. So, they have to forward you to the "Membership Consulting professional" whose job it is to retain you even if there are no offers and can also close the account, if requested.
Thoughts?
ETA: Was also told Membership Consulting professionals are only available Monday to Friday 8:00 AM - 5:00 PM ET
Last edited by hi-guy; Jan 3, 2024 at 3:56 pm Reason: See ETA