Old Jan 2, 2024, 12:20 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: RealHJ
PLEASE LIST YOUR RETENTION OFFERS IN THE CHART AT THE BOTTOM OF THIS WIKIPOST.
The 2023 version of this thread is HERE.

AmEx official term for what we call Retention Offer is Loyalty Incentive (offer).
Amex representatives/agents have no discretion over retention offers, its all computer/algorithm generated. Often there are 2 offers; points or miles for certain spend within certain timeframe, statement credit for same spend and timeframe. The agent might only state one of these, might need to ask about the other if interested. Sometimes a 3rd offer to use miles or points to pay annual fee.

Usually available every 13 months. Accepting an offer obligates keeping the account open for 1 year.

Theres no rhyme or reason to these offers. Some high use cards get no significant offer, some minimal use cards get high offer. Offers can change on a daily basis. No reports of adverse action due to asking about retention offers too often. Can discuss multiple (personal or biz cards) in one call. Agents are required to read a somewhat lengthy disclaimer if an offer is accepted AND if an offer is declined.

Membership Consulting (Retention) department:
May 2024: Possible that 800-452-3945 has been discontinued as a direct # to Membership Consulting, additional confirmation would be helpful.
May 2024: Possible that 800-875-5592 is a new direct # to Biz Membership Consulting, additional confirmation would be helpful.
May 2024: Reports of Membership Consulting currently being available on weekends.

800.452.3945 (After entering your card number you may hear a "no longer in service" type of message -- if this happens, hangup and call again.)
-OR-
855.857.7657
Upon inputting full account number, without # sign, call will automatically route to Personal or Business Membership Consulting (Retention) department. Each department can only discuss the applicable cards.

Hours: 08:00 - 23:00 Eastern Standard Time
Chat with a Membership Consulting Services Monday to Friday, 9:00AM to 5:30PM ET (7/19 - quoted 8:30 AM to 3:45 PM ET for Amex Business account)

To access Chat:
Login to the Amex App, then press the Chat icon at top right.
Via the web:
Log into http://americanexpress.com
Select "Help" at top right
Select the blue "Live Chat" button.
  • If you product change your Amex, they will prorate the annual fee refund.
  • If you cancel your account completely, you will be refunded the annual fee if within 30 days of the print date of the statement showing the fee. After that, there's no refund.
FT thread for technical issues with chat: Amex (USA) chat function problems [Consolidated]

PLEASE LIST YOUR RETENTION OFFERS BELOW.
MM/DD/23 XXk points for $Yk spend in Z months. Accepted/Declined.
Add more cards in same format as required.

Platinum, personal
01/23/2024 25k points for $3k spend in 3 months. Declined.
01/28/2024 $250 statement credit or 25k MR points $3k spend in 3 months - Declined
02/13/2024 35k points for $4k spend in 3 months. Accepted.
2/29/2024 35,000 points or $350 statement credit for $4,000 spend. Accepted the points offer.
3/1/2024 25k MR points for $3k spend in 3 months Accepted
3/7/2024 25k pts for $3k spend within 3 months - declined
3/7/2024 35k points for $4k spend in 3 months. Declined.
3/12/2024 25K MR or $250. $3k in 3 months Took the points Link
3/18/2024 35k MR on $4k spend in 3 months. Accepted
3/28/24 35k points for $4k spend in 3 months. Accepted.
3/28/2024 No offer Link
4/3/2024 $500 statement credit or 50K points after $4K spend in 3 months. Took the points. Link
04/12/2024 25k for 3k spend in 3 months, Accepted
05/01/2024 25K for $4K in 90 days, declined Link
05/03/2024 Redeem MR to cover AF at 1 cent per point, declined Link
05/22/2024 25K for $3K spend in 3 months, Accepted

Platinum, personal, Charles Schwab
01/02/24 15k points for $3k spend in 3 months. Accepted.
01/04/24 50k points for $4k spend in 3 months. Accepted.
01/04/24 25k points for $3k spend in 3 months. Declined.
1/27/2024 15k for $3k spend. Cancelled. Link
01/30/2024 - Spend $4k in 3 months get 50k MR - Accepted Link
01/31/24 25k points for $3k spend in 3 months. Declined.
2/10/2024 - 15k points for $3k spend in 3 months, accepted Link
2/19/2024 25k points for 3k spend, accepted Link
3/11/2024 15k or $150 for $3k spend in 3 mo. Link
04/30/24 15k points for $3k spend in 3 months. Accepted Link
05/01/24 $150 for $3k spend in 3 months. Declined


Platinum, personal, Morgan Stanley
01/21/24 15k points for $3k spend in 3 months. Accepted.
2/3/2024 - 15k points for $3k spend in 3 months, accepted Link
2/29/24 15k for 3k spend in 3 months Link
04/20/24 15k points or $150 after $3k spend in 3 months. Punted.

Platinum, business
01/02/24 40k points for $30k spend in 6 months. Declined. (added for prpilot17)
01/03/24 20k points for $20k spend in (not provided) months. Declined.
02/13/24 - offered 20k pts for $20k spend within 6 months - declined, closed card.
2/26/2024 40,000 points for $15k spend - accepted
2/29/2024 40,000 Membership Rewards for spending $30000 in 183 days Canceled
3/12/2024 40K for $30K, 3 months, declined
3/18/2024 $300 or 40k points for $30k spend. Did not accept
3/27/2024 40K miles for 30K spend in next 6 months Link
3/27/2024 20k MR for $20k spend Link

4/4/2024 40K for $10K, 3 months, declined
4/20/2024 40K for $10K, 3 months, declined Link
05/06/24 40K for $30K, declined Link
05/06/24 10K for $5K, 3 months, declined, closed card

Gold, personal
3/8/2024 $76 statement credit for 1,500 spend 3 months or 10,000 MR for 2,000 spend in 3 months, took the 10K points Link
3/15/2024 10K points on 2K spend in 3 months, declined Link
3/15/2024
15k MR for 2K spend over 3 months. Link
3/18/2024 30K offer for $3K spend in 3 mos.
3/22/2024 10k MR points for $2k spend in the next 3 months Link

3/22/2024 $75 statement credit for $1,500 spend in the next 3 months.
4/10/2024 15k MR for $2k spend in 3 months Link
4/22/24 15k points for $2k spend in 3 months. Accepted. Link

4/23/24- 15k points or $150 statement credit after $2k spend in 3 months. Accepted. Link
4/26/24 - 10K points or $75 for $2K in 3 months, accepted Link

Gold, business
2/28/2024 10k/$5k in 92 days. Declined
3/12/2024 10K for $5K, 3 months, declined
03/13/24 10k points for $5k spend in 3 months. Declined.
4/4/2024 35K for $5K, 3 months, declined
4/20/2024 40K for $10K, 3 months, declined Link
5/4/2024 35K for $5 in 3 months, accepted Link
5/6/2024 No offers, cancelled Link
6/15/2024 40K for $10K, 3 months

Green, personal
2/21/2024 10k points if 2k USD spent within 90 days. Link
5/9/2024 7,500 MR after $1,500 Reddit


Green, business
1/4/2024 40k MR after 3k spend Reddit
1/18/2024 35k pts for $5k spend, I didn't take it Reddit
1/25/2024 35,000 Amex Membership Reward points after spending $5,000 in 3 months Reddit
1/26/2024 35k for $5 spend in 3 months. Accepted Link
2/22/2024
35k/$5k/3m, accepted Reddit
3/15/2024 35K MR for $5K spend in 92 days Link
5/3/2024 35k for $5k spend. Accepted. Reddit


Everyday Preferred
1/19/2024 No offer, downgraded Link

Everyday
3/14/2024 5K MR for $1500 Spend Accepted Reddit
3/20/2024 7500 MR for $2000 spend in 3 mos. Declined Link

Delta Reserve, personal
2/5/2024 30,000 skypesos for $2k spend in 3 months Link
2/29/2024
90k skymiles for $4k spend Reddit
4/7/2024 30K SM for $2K, accepted Link
4/18/2024 30K SM for $2K Link
5/10/2024 30k redeemable for $2k in 3 months- I occasionally spent on it but no more than a couple thousand last year

Delta Platinum, personal
01/17/24 15k skymiles for $1k spend in 3 months. Declined.
01/17/24 $100 statement credit for $2k spend in 3 months. Declined.
2/2/2024 $150 statement credit or 30k miles, $2k spend over three months Link
03/01/24 70,000 miles after 3K in spend Link
03/11/24 70,000 miles or $350 statement credit, with $3k spend needed in 3 months, Cancelled card Link
03/13/24 30,000 for $2000 spend within 3 months. Took the offer. Link
03/21/24 70k points for $3k spend in 3 months. Accepted. Link

Delta Gold, personal
2/1/2024 7000 delta miles for $1000 spend Reddit
2/6/2024 7k miles or $30 and spend $1000 in 3 months Link
3/7/2024 No offer Reddit

4/11/2024 No offer Reddit
4/25/2024 No offers

Delta Reserve Business
01/19/24 25k Skymiles for $5k spend in 3 months with clause that "gaming" the system may result in cancellation of all AmEx cards.
4/17/2024 No offer Reddit

Delta Platinum Business
3/28/2024 25k miles for $5k spend. declined Reddit
4/11/2024 25k skypesos for $5k spend. Took it Reddit

Delta Gold Business
1/18/2024 No offer Reddit
1/25/2024 5000 pesos for $2000 spend, declined Reddit
4/4/2024 10K skypesos for $3K spend, accepted Reddit
4/11/2024 No offer Reddit

Hilton Aspire
1/18/2024 80,000 Hilton points for $3,000 spend in 3 months, accepted Reddit
1/25/2024 60k after 3k spend in 3 months. Accepted Reddit
1/25/2024 80k Hilton/$3k/3 months offered. Accepted. Reddit
1/26/2024 10,000 points for $1,000 spend. I accepted Link
2/19/2024 10,000 Hilton Honors points for $1k spend over 3 months. Accepted. Link
3/6/2024 10,000 HH pts OR $50 statement credit after $1,000 spend in 90 days. Link
4/4/2024 10k hh points for 1k spend. Accepted Reddit
4/18/24 No offer. 5-year old card
4/25/24 20K points or $100 for $2K in 3 months Link
4/27/24 10K points for $1K in 2 months, declined Link
5/10/24 20K points for $1K spend in 2 months, Accepted


Hilton Surpass
2/29/24 Hilton Surpass- nothing canceled. Link
5/23/24 40k points or $100 statement credit for spending $2k within three months. (Accepted points.)


Hilton Honors (No Annual Fee)
1/18/2024 20k points for 2k spend, declined Reddit

Hilton Business
1/18/2024 $50 statement credit for $2k in spend Reddit
2/29/2024 $50 statement credit with $2k spend Reddit
3/7/2024 No offer, closed Link
3/8/2024 No offer, closed Link
5/2/2024 $100 statement credit after $5,000 spend Reddit

Marriott Bonvoy Brilliant
1/19/2024 No offer, downgraded Link
1/25/2024 80k Marriott Bonvoy for $3k spend in 3 months Reddit
2/29/2024 20k Bonvoy points for $1,000 spend. Accepted. Link
3/2/2024 No offer, downgrade to $95 card only Link
3/5/2024 No offer Link

Marriott Bonvoy Bevy

Marriott Bonvoy (discontinued personal card converted from Starwood)
4/1/2024 No offers, kept open anyways

Marriott Bonvoy Business
1/22/2024 10,000 Bonvoy Points for 2k spend Link
01/26/24 10k points for $2k spend in 90 days. Accepted.
03/27/24 no offer. $3.5k spend on the card in 12 months. Unsure whether I will keep it for the free night.
03/28/24 30k points for $5k spend in 90 days. Accepted.
04/16/24 30K for $5K in 90 days, accepted Link
05/06/24 no offer, cancelled Link

Blue Cash Preferred
4/27/2024 No offer Link

Blue Business Cash
2/29/2024 $100 statement credit for $5k/3m Reddit
3/21/2024 $50 SC for 2k MSR Reddit

Blue Business Plus
1/11/2024 10K for $5K Accepted Reddit
2/15/2024 10k MR for $5k over 90 days, declined Reddit
2/29/2024 10k MR after $5k/92 days Reddit

Amazon Business Prime

2/8/2024 $50 credit for $2,000 purchases in 3 months. Declined. Reddit






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American Express (USA) retention offers (2024)

Old Jan 1, 2024, 9:48 am
  #1  
daq
Original Poster
 
Join Date: Jul 2016
Posts: 64
American Express (USA) retention offers (2024)

I'm trying to figure out the timing when I can ask for another retention offer and/or actually cancel my Amex personal Gold. I asked for an offer last year on 1/10/23 after my annual fee had posted and received 15k MR/2k spend. This year's annual fee posted on 12/14/23. I want to ask for another offer and if I don't get one I'll cancel the card but seem to have agreed to keep the card for 12 months. I also know (?think) that I have to cancel within 30 days of fee posting to get refund. Does this mean that my only opportunity to ask for another offer/cancel and get refunded is between 1/10/24 and 1/14/24? Thanks!
daq is offline  
Old Jan 1, 2024, 12:26 pm
  #2  
 
Join Date: Apr 2009
Programs: United Platinum, Marriott Platinum, IHG Plat, Hilton Diamond
Posts: 232
Originally Posted by daq
I'm trying to figure out the timing when I can ask for another retention offer and/or actually cancel my Amex personal Gold. I asked for an offer last year on 1/10/23 after my annual fee had posted and received 15k MR/2k spend. This year's annual fee posted on 12/14/23. I want to ask for another offer and if I don't get one I'll cancel the card but seem to have agreed to keep the card for 12 months. I also know (?think) that I have to cancel within 30 days of fee posting to get refund. Does this mean that my only opportunity to ask for another offer/cancel and get refunded is between 1/10/24 and 1/14/24? Thanks!
You can ask for it anytime but typically Amex will not give you a retention offer till 13 months after your previous accepted offer (2/10/24)
frmnj is offline  
Old Jan 1, 2024, 12:40 pm
  #3  
daq
Original Poster
 
Join Date: Jul 2016
Posts: 64
Originally Posted by frmnj
You can ask for it anytime but typically Amex will not give you a retention offer till 13 months after your previous accepted offer (2/10/24)
So effectively if I'm pretty sure I don't want the card anymore I should cancel before 1/14/23 to be able to get refunded?
daq is offline  
Old Jan 1, 2024, 1:07 pm
  #4  
 
Join Date: Nov 2007
Programs: Marriott Bonvoy Platinum, Hilton Honors Diamond, Delta Gold
Posts: 4,492
Originally Posted by daq
So effectively if I'm pretty sure I don't want the card anymore I should cancel before 1/14/23 to be able to get refunded?
You should cancel by 1/13 because that's 30 days from the 12/14 AF posting. So basically you have a 3 day cancelation window that is between 1/11 and 1/13 to comply with the 12 month rule for retention offers and the 30 day rule for getting the AF reversed.
friedablass is online now  
Old Jan 1, 2024, 7:00 pm
  #5  
 
Join Date: Sep 2005
Programs: CX Gold (lost Diamond after 15 years), AA Gold, Bonvoy Platinum
Posts: 519
No retention this year on platinum. Tried a couple of times. I have had the card for decades. I was reminded I got an offer last year - perhaps this is the reason - 13 months will not have elapse until I can cancel this renewal. I am contemplating getting the Schwab Platinum. Benefits seem identical, but since I have a Schwab account I will be getting a yearly rebate going forward.
I know I must apply separately and then cancel the one I have, hopefully an instant approval. Likely no signup bonus as I have a platinum (though got it as I said decades ago)

Anyone one transitioned from Platinum to Schwab Platinum. Just having to switch cards on the auto pays that generate rebates (media, clear, Walmart, etc) and other autopay items makes it almost not worth it. If anyone got the Schwab to replace the plain platinum, what was the experience like?
traveler18 is offline  
Old Jan 2, 2024, 11:48 am
  #6  
 
Join Date: Sep 2017
Posts: 20
Platinum, business
01/02/24 40k points for $30K spend in 6 months. Declined.

Can someone add that into the wiki page?
prpilot17 is offline  
Old Jan 2, 2024, 12:08 pm
  #7  
 
Join Date: Apr 2000
Location: HNL,HI,USA
Posts: 257
Originally Posted by prpilot17
Can someone add that into the wiki page?
Done
mia and ZenFlyer like this.
hi-guy is offline  
Old Jan 2, 2024, 1:05 pm
  #8  
 
Join Date: Oct 2022
Programs: Hilton Diamond, Marriott Gold, IHG Platinum
Posts: 68
Originally Posted by prpilot17
Platinum, business
01/02/24 40k points for $30K spend in 6 months. Declined.

Can someone add that into the wiki page?
I got the same offer. Spent $59k on Amex Business Platinum. Read the riot act about $10 phone credit and 1.5x on $5k+ spend. Then got the news thqt its 40k points for $30k in a very excited voice.

Obviously rejected. I'll drop the card if there isn't a better offer. I can live with $10k for 40k points over 6 months. Anything less and I'm canceling.
Luger is offline  
Old Jan 2, 2024, 2:09 pm
  #9  
 
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,241
Originally Posted by prpilot17
Platinum, business
01/02/24 40k points for $30K spend in 6 months. Declined.

Can someone add that into the wiki page?
Same exact offer (and reaction)
2nd renewal / last time 40k MR after $10k spend
blitzen is online now  
Old Jan 2, 2024, 2:32 pm
  #10  
 
Join Date: Dec 2019
Posts: 17
Schwab Platinum
01/02/24 15k points for $3k spend in 3 months. Accepted.
Weak offer, but wanted to keep the card anyway.
Captain Greg is offline  
Old Jan 3, 2024, 10:41 am
  #11  
 
Join Date: Dec 2019
Posts: 17
Platinum Business
1/03/24 20k points for $20k spend. Declined. Looks like this is the standard offer these days. I asked if there were any other offers and she said no. I have the annual fee coming up in a couple weeks, so I decided to try to get a retention offer ahead of it so I can get another one next year (getting around the 13 month rule).

Curious if anyone has noticed better offers by phone vs chat? I had another biz platinum last year that I couldn't get a retention offer for via chat, but I got a 55k/$4k spend offer by calling a few days later!
Captain Greg is offline  
Old Jan 3, 2024, 11:52 am
  #12  
FlyerTalk Evangelist
 
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA ExPlat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 17,164
Originally Posted by Captain Greg

Curious if anyone has noticed better offers by phone vs chat? I had another biz platinum last year that I couldn't get a retention offer for via chat, but I got a 55k/$4k spend offer by calling a few days later!
My understanding is that

- offers are provided by the computer to the agent, they have no flexibility
- offers can change over time (hence the recommendation to try a few times)

I dont recall seeing any reports that would lead me to believe that one communications channel has better offers than the other. If that was the case, presumably people wouldnt use the other one.
SPN Lifer likes this.
notquiteaff is online now  
Old Jan 3, 2024, 3:52 pm
  #13  
 
Join Date: Apr 2000
Location: HNL,HI,USA
Posts: 257
Has anyone gotten offers from the first agent contacted? Or, do they have to forward you to a "Membership Consulting professional" for offers?

Twice now, via chat, I've gotten, "Let me transfer you to a Membership Consulting professional who can better assist you with your request," only to eventually be told no offers.

Now, I'm wondering if the first agent sees no offers but isn't allowed to process a close. So, they have to forward you to the "Membership Consulting professional" whose job it is to retain you even if there are no offers and can also close the account, if requested.

Thoughts?


ETA: Was also told Membership Consulting professionals are only available Monday to Friday 8:00 AM - 5:00 PM ET

Last edited by hi-guy; Jan 3, 2024 at 3:56 pm Reason: See ETA
hi-guy is offline  
Old Jan 4, 2024, 11:54 am
  #14  
 
Join Date: Oct 2022
Posts: 6
Platinum, Schwab

01/04/2023 - Spend $4k 3 months get 50k MR - Accepted
Koushik Yadavalli is offline  
Old Jan 4, 2024, 2:08 pm
  #15  
 
Join Date: Nov 2019
Posts: 15
Platinum Schwab

01/04/2023 - Spend 3k in 3 months for 25k MR

Have not accepted and will call back another time.
josephstern likes this.
session404 is offline  

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