Has anyone gotten offers from the first agent contacted? Or, do they have to forward you to a "Membership Consulting professional" for offers?

Twice now, via chat, I've gotten, "Let me transfer you to a Membership Consulting professional who can better assist you with your request," only to eventually be told no offers.

Now, I'm wondering if the first agent sees no offers but isn't allowed to process a close. So, they have to forward you to the "Membership Consulting professional" whose job it is to retain you even if there are no offers and can also close the account, if requested.

Thoughts?

ETA: Was also told Membership Consulting professionals are only available Monday to Friday 8:00 AM - 5:00 PM ET