Jan 2, 2024, 12:20 pm
Last edit by: gnomie
PLEASE LIST YOUR RETENTION OFFERS IN THE CHART AT THE BOTTOM OF THIS WIKIPOST.
The 2023 version of this thread is HERE.
AmEx official term for what we call Retention Offer is Loyalty Incentive (offer). Amex representatives/agents have no discretion over retention offers, its all computer/algorithm generated. Often there are 2 offers; points or miles for certain spend within certain timeframe, statement credit for same spend and timeframe. The agent might only state one of these, might need to ask about the other if interested. Sometimes a 3rd offer to use miles or points to pay annual fee.
Usually available every 13 months. Accepting an offer obligates keeping the account open for 1 year.
Theres no rhyme or reason to these offers. Some high use cards get no significant offer, some minimal use cards get high offer. Offers can change on a daily basis. No reports of adverse action due to asking about retention offers too often. Can discuss multiple (personal or biz cards) in one call. Agents are required to read a somewhat lengthy disclaimer if an offer is accepted AND if an offer is declined.
Membership Consulting (Retention) department:
800.452.3945 (After entering your card number you may hear a "no longer in service" type of message -- if this happens, hangup and call again.)
-OR-
855.857.7657
Upon inputting full account number, without # sign, call will automatically route to Personal or Business Membership Consulting (Retention) department. Each department can only discuss the applicable cards.
Hours: 08:00 - 23:00 Eastern Standard Time
Chat with a Membership Consulting Services Monday to Friday, 9:00AM to 5:30PM ET (7/19 - quoted 8:30 AM to 3:45 PM ET for Amex Business account)
To access Chat:
Login to the Amex App, then press the Chat icon at top right.
Via the web:
Log into http://americanexpress.com
Select "Help" at top right
Select the blue "Live Chat" button.
PLEASE LIST YOUR RETENTION OFFERS BELOW.
MM/DD/23 XXk points for $Yk spend in Z months. Accepted/Declined.
Add more cards in same format as required.
Platinum, personal
01/23/2024 25k points for $3k spend in 3 months. Declined.
01/28/2024 $250 statement credit or 25k MR points $3k spend in 3 months - Declined
02/13/2024 35k points for $4k spend in 3 months. Accepted.
04/12/2024 25k for 3k spend in 3 months, Accepted
05/01/2024 25K for $4K in 90 days, declined Link
05/03/2024 Redeem MR to cover AF at 1 cent per point, declined Link
Platinum, personal, Charles Schwab
01/02/24 15k points for $3k spend in 3 months. Accepted.
01/04/24 50k points for $4k spend in 3 months. Accepted.
01/04/24 25k points for $3k spend in 3 months. Declined.
01/31/24 25k points for $3k spend in 3 months. Declined.
04/30/24 15k points for $3k spend in 3 months. Accepted Link
05/01/24 $150 for $3k spend in 3 months. Declined
Platinum, personal, Morgan Stanley
01/21/24 15k points for $3k spend in 3 months. Accepted.
04/20/24 15k points or $150 after $3k spend in 3 months. Punted.
Platinum, business
01/02/24 40k points for $30k spend in 6 months. Declined. (added for prpilot17)
01/03/24 20k points for $20k spend in (not provided) months. Declined.
02/13/24 - offered 20k pts for $20k spend within 6 months - declined, closed card.
3/12/2024 40K for $30K, 3 months, declined
4/4/2024 40K for $10K, 3 months, declined
4/20/2024 40K for $10K, 3 months, declined Link
05/06/24 40K for $30K, declined Link
05/06/24 10K for $5K, 3 months, declined, closed card
Gold, personal
4/22/24 15k points for $2k spend in 3 months. Accepted. Link
4/23/24- 15k points or $150 statement credit after $2k spend in 3 months. Accepted. Link
4/26/24 - 10K points or $75 for $2K in 3 months, accepted Link
Gold, business
3/12/2024 10K for $5K, 3 months, declined
4/4/2024 35K for $5K, 3 months, declined
4/20/2024 40K for $10K, 3 months, declined Link
5/4/2024 35K for $5 in 3 months, accepted Link
5/6/2024 No offers, cancelled Link
Green, personal
Green, business
Delta Reserve, personal
Delta Platinum, personal
01/17/24 15k skymiles for $1k spend in 3 months. Declined.
01/17/24 $100 statement credit for $2k spend in 3 months. Declined.
Delta Reserve Business
01/19/24 25k Skymiles for $5k spend in 3 months with clause that "gaming" the system may result in cancellation of all AmEx cards.
Delta Platinum Business
Delta Gold, personal
4/25/2024 No offers
Hilton Surpass
Hilton Aspire
03/2024 10,000 HH pts OR $50 statement credit after $1,000 spend in 90 days.
4/18/24 No offer. 5-year old card
4/25/24 20K points or $100 for $2K in 3 months Link
4/27/24 10K points for $1K in 2 months, declined Link
Hilton Business
Marriott Bonvoy (discontinued personal card converted from Starwood)
4/1/2024 No offers, kept open anyways
Marriott Bonvoy Bevy
Marriott Bonvoy Brilliant
Marriott Bonvoy Business
01/26/24 10k points for $2k spend in 90 days. Accepted.
03/27/24 no offer. $3.5k spend on the card in 12 months. Unsure whether I will keep it for the free night.
03/28/24 30k points for $5k spend in 90 days. Accepted.
05/06/24 no offer, cancelled Link
The 2023 version of this thread is HERE.
AmEx official term for what we call Retention Offer is Loyalty Incentive (offer). Amex representatives/agents have no discretion over retention offers, its all computer/algorithm generated. Often there are 2 offers; points or miles for certain spend within certain timeframe, statement credit for same spend and timeframe. The agent might only state one of these, might need to ask about the other if interested. Sometimes a 3rd offer to use miles or points to pay annual fee.
Usually available every 13 months. Accepting an offer obligates keeping the account open for 1 year.
Theres no rhyme or reason to these offers. Some high use cards get no significant offer, some minimal use cards get high offer. Offers can change on a daily basis. No reports of adverse action due to asking about retention offers too often. Can discuss multiple (personal or biz cards) in one call. Agents are required to read a somewhat lengthy disclaimer if an offer is accepted AND if an offer is declined.
Membership Consulting (Retention) department:
800.452.3945 (After entering your card number you may hear a "no longer in service" type of message -- if this happens, hangup and call again.)
-OR-
855.857.7657
Upon inputting full account number, without # sign, call will automatically route to Personal or Business Membership Consulting (Retention) department. Each department can only discuss the applicable cards.
Hours: 08:00 - 23:00 Eastern Standard Time
Chat with a Membership Consulting Services Monday to Friday, 9:00AM to 5:30PM ET (7/19 - quoted 8:30 AM to 3:45 PM ET for Amex Business account)
To access Chat:
Login to the Amex App, then press the Chat icon at top right.
Via the web:
Log into http://americanexpress.com
Select "Help" at top right
Select the blue "Live Chat" button.
- If you product change your Amex, they will prorate the annual fee refund.
- If you cancel your account completely, you will be refunded the annual fee if within 30 days of the print date of the statement showing the fee. After that, there's no refund.
PLEASE LIST YOUR RETENTION OFFERS BELOW.
MM/DD/23 XXk points for $Yk spend in Z months. Accepted/Declined.
Add more cards in same format as required.
Platinum, personal
01/23/2024 25k points for $3k spend in 3 months. Declined.
01/28/2024 $250 statement credit or 25k MR points $3k spend in 3 months - Declined
02/13/2024 35k points for $4k spend in 3 months. Accepted.
04/12/2024 25k for 3k spend in 3 months, Accepted
05/01/2024 25K for $4K in 90 days, declined Link
05/03/2024 Redeem MR to cover AF at 1 cent per point, declined Link
Platinum, personal, Charles Schwab
01/02/24 15k points for $3k spend in 3 months. Accepted.
01/04/24 50k points for $4k spend in 3 months. Accepted.
01/04/24 25k points for $3k spend in 3 months. Declined.
01/31/24 25k points for $3k spend in 3 months. Declined.
04/30/24 15k points for $3k spend in 3 months. Accepted Link
05/01/24 $150 for $3k spend in 3 months. Declined
Platinum, personal, Morgan Stanley
01/21/24 15k points for $3k spend in 3 months. Accepted.
04/20/24 15k points or $150 after $3k spend in 3 months. Punted.
Platinum, business
01/02/24 40k points for $30k spend in 6 months. Declined. (added for prpilot17)
01/03/24 20k points for $20k spend in (not provided) months. Declined.
02/13/24 - offered 20k pts for $20k spend within 6 months - declined, closed card.
3/12/2024 40K for $30K, 3 months, declined
4/4/2024 40K for $10K, 3 months, declined
4/20/2024 40K for $10K, 3 months, declined Link
05/06/24 40K for $30K, declined Link
05/06/24 10K for $5K, 3 months, declined, closed card
Gold, personal
4/22/24 15k points for $2k spend in 3 months. Accepted. Link
4/23/24- 15k points or $150 statement credit after $2k spend in 3 months. Accepted. Link
4/26/24 - 10K points or $75 for $2K in 3 months, accepted Link
Gold, business
3/12/2024 10K for $5K, 3 months, declined
4/4/2024 35K for $5K, 3 months, declined
4/20/2024 40K for $10K, 3 months, declined Link
5/4/2024 35K for $5 in 3 months, accepted Link
5/6/2024 No offers, cancelled Link
Green, personal
Green, business
Delta Reserve, personal
Delta Platinum, personal
01/17/24 15k skymiles for $1k spend in 3 months. Declined.
01/17/24 $100 statement credit for $2k spend in 3 months. Declined.
Delta Reserve Business
01/19/24 25k Skymiles for $5k spend in 3 months with clause that "gaming" the system may result in cancellation of all AmEx cards.
Delta Platinum Business
Delta Gold, personal
4/25/2024 No offers
Hilton Surpass
Hilton Aspire
03/2024 10,000 HH pts OR $50 statement credit after $1,000 spend in 90 days.
4/18/24 No offer. 5-year old card
4/25/24 20K points or $100 for $2K in 3 months Link
4/27/24 10K points for $1K in 2 months, declined Link
Hilton Business
Marriott Bonvoy (discontinued personal card converted from Starwood)
4/1/2024 No offers, kept open anyways
Marriott Bonvoy Bevy
Marriott Bonvoy Brilliant
Marriott Bonvoy Business
01/26/24 10k points for $2k spend in 90 days. Accepted.
03/27/24 no offer. $3.5k spend on the card in 12 months. Unsure whether I will keep it for the free night.
03/28/24 30k points for $5k spend in 90 days. Accepted.
05/06/24 no offer, cancelled Link
American Express (USA) retention offers (2024)
Jan 16, 2024, 6:11 pm
#46
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,220
Why would you spend $30k to get 40kMR if you can get 2x on the Blue Business Plus without annual fee? Platinum card is not about spend as there are better cards to do so.
Jan 16, 2024, 6:25 pm
#47
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,968
Blue Business Plus 2X is capped at $50,000 per year. If your company is already spending many times that amount on a Business Platinum card you would earn the bonus without changing anything. This type of retention offer isn't aimed at people who are interested in miles and points, it is for people who are focused on running a business. Credit card rewards are an incidental consideration.
Jan 16, 2024, 6:33 pm
#48
Join Date: Nov 2007
Programs: Marriott Bonvoy Platinum, Hilton Honors Diamond, Delta Gold
Posts: 4,372
It's still 10k more points than 2x so there's that, and also no $50k cap. But I agree that it's far from a compelling enough offer to keep the card and have myself turned it down.
Jan 16, 2024, 7:01 pm
#49
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,220
Blue Business Plus 2X is capped at $50,000 per year. If your company is already spending many times that amount on a Business Platinum card you would earn the bonus without changing anything. This type of retention offer isn't aimed at people who are interested in miles and points, it is for people who are focused on running a business. Credit card rewards are an incidental consideration.
Especially as this kind of retention offer was way more rewarding in the past. They changed their algo - but not to weed out tiny businesses as they still offer big SUBs to open new cards.
Jan 16, 2024, 7:05 pm
#50
Join Date: Nov 2007
Programs: Marriott Bonvoy Platinum, Hilton Honors Diamond, Delta Gold
Posts: 4,372
Exactly, I've been offered retention offers as high as 70k for $5k spend on Biz Plat. And like I said I have NLL offers with nice size SUBs. So why do you think they did change their algorithm 🤔?
Jan 16, 2024, 9:30 pm
#51
Join Date: Nov 2016
Location: SEA
Programs: DL DM
Posts: 290
Schwab Platinum: Was offered 15k points for $3k spend, declined. My annual fee will post in a week or two, will check again after posts. I am guessing the algorithm says I'll probably keep it open (which is accurate), so not expecting much.
Jan 17, 2024, 10:32 am
#52
Join Date: Apr 2009
Programs: United Platinum, Marriott Platinum, IHG Plat, Hilton Diamond
Posts: 225
No offers for Platinum or Aspire on phone call with Membership Consulting. 4th renewal of Platinum, last retention offer accepted more than 13 months prior. First renewal of Aspire. Will try again in 2 weeks or cancel both within 30 days of AF.
Jan 17, 2024, 12:12 pm
#53
Join Date: Jul 2014
Location: Madison, WI (MSN)
Programs: Delta Platinum, Hilton & Marriott Plastic Gold, Chick-fil-A Signature
Posts: 441
Delta Skymiles Platinum Card: Annual fee just posted, 50K spend on card last year. Offered $100 statement credit for $2k spend, or 15K skymiles for $1k spend. Declined and canceled as we are not remaining loyal to Delta after recent changes to Skymiles program and neither offer was worth keeping a $250 annual fee card in the drawer that offers no useful-to-us benefits we don't already have on other cards.
Jan 17, 2024, 4:32 pm
#55
Join Date: Nov 2007
Programs: Marriott Bonvoy Platinum, Hilton Honors Diamond, Delta Gold
Posts: 4,372
Jan 18, 2024, 7:52 am
#56
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,970
Yeah I have a pop up for 120k for 10k spend with NLL. Why would I keep the old card if I can get a new one with more points and less spend.
Jan 18, 2024, 10:19 am
#57
Join Date: Nov 2007
Programs: Marriott Bonvoy Platinum, Hilton Honors Diamond, Delta Gold
Posts: 4,372
Amex Business Gold Card:
AF posted 1/9 at $295.
Was going to keep it anyway still for this year because it's easy for me to get back $20 every month at staples online or with Grubhub but chatted for a retention offer today. Was offered 10k points for $5k spend which I know is pretty lousy but accepted because I'm going to move the advertising spend from my other biz gold card to this one so the extra 10k points will more than cover the $55 net fee the card will cost me after the $240 staples/grubhub reimbursements.
AF posted 1/9 at $295.
Was going to keep it anyway still for this year because it's easy for me to get back $20 every month at staples online or with Grubhub but chatted for a retention offer today. Was offered 10k points for $5k spend which I know is pretty lousy but accepted because I'm going to move the advertising spend from my other biz gold card to this one so the extra 10k points will more than cover the $55 net fee the card will cost me after the $240 staples/grubhub reimbursements.
Jan 18, 2024, 1:44 pm
#58
Join Date: Dec 2014
Location: Michigan
Programs: DL,AA,RR
Posts: 50
Was offered 25K points with a $3K spend today. Haven't accepted but I will give one more try for 35K points , if not will take it.
Same offer on second attempt too
Same offer on second attempt too
Last edited by camsam; Jan 21, 2024 at 12:35 pm Reason: updating new info
Jan 18, 2024, 2:28 pm
#59
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,941
Jan 18, 2024, 3:04 pm
#60
Join Date: Nov 2007
Programs: Marriott Bonvoy Platinum, Hilton Honors Diamond, Delta Gold
Posts: 4,372
I don't think it's predictable but it can happen or that it will change to something less. Had that once where I waited to see if I'll get an increased offer and asked several times, but instead ended up accepting an offer that was 5k less than the original.