Jan 2, 23, 12:59 pm
Last edit by: Bowgie
(10/30/23 organizational edit: general information expanded and moved to top of Wiki. Previously it seemed to be buried at the bottom. Should be more user friendly.)
AmEx official term for what we call Retention Offer is Loyalty Incentive (offer). Amex representatives/agents have no discretion over retention offers, its all computer/algorithm generated. Often there are 2 offers; points or miles for certain spend within certain timeframe, statement credit for same spend and timeframe. The agent might only state one of these, might need to ask about the other if interested. Sometimes a 3rd offer to use miles or points to pay annual fee.
Usually available every 13 months. Accepting an offer obligates keeping the account open for 1 year.
Theres no rhyme or reason to these offers. Some high use cards get no significant offer, some minimal use cards get high offer. Offers can change on a daily basis. No reports of adverse action due to asking about retention offers too often. Can discuss multiple (personal or biz cards) in one call. Agents are required to read a somewhat lengthy disclaimer if an offer is accepted AND if an offer is declined.
Membership Consulting (Retention) department:
800.452.3945 (After entering your card number you may hear a "no longer in service" type of message -- if this happens, HUCA)
-OR-
855.857.7657
Upon inputting full account #, without # sign, call will automatically route to Personal or Business Membership Consulting (Retention) department. Each department can only discuss the applicable cards.
Hours: 08:00 - 23:00 Eastern Standard Time
Chat with a Membership Consulting Services Monday to Friday, 9:00AM to 5:30PM ET (7/19 - quoted 8:30 AM to 3:45 PM ET for Amex Business account)
To access chat:
Login to the Amex App, then press the chat icon at top right.
Via the web:
Log into http://americanexpress.com
Select "Help" at top right
Select the blue "Live Chat" button.
PLEASE LIST YOUR RETENTION OFFERS BELOW.
MM/DD/23 XXk points for $Yk spend in Z months. Accepted/Declined.
Add more cards in same format as required.
Platinum, personal
01/04/23 30k points for $3k spend in 3 months. Accepted
01/05/23 30k points for $3K spend in 3 months, Accepted. Alternative offer was 1:1 points redemption to pay AF.
01/09/23 55k points for $4K spend in 3 months. Accepted
01/18/23 20K points for $3K spend in 3 months, Accepted
01/24/23 20K points for $3K spend in 3 months, Accepted
01/30/23 30K points for $3K spend in 3 months, Accepted
01/31/23 30K points for $3K spend in 3 months, Accepted
02/05/23 $300 for $3K spend in 3 months, Declined
02/08/23 30k for $3k spend in 3 months, Declined. 2nd renewal after receiving 55k for $5k spend last year.
02/10/23 55k points for $4k spend in 3 months. Accepted.
02/13/23 45k for $4k spend in 3 months. Accepted.
02/28/23, 55k for $4k spend in 3 months. Accepted. (data point, about $70k spend in 2022)
03/24/23 30K MR or $300 for $3K spend in 3 months, Declined
03/28/23 30K points for $3k spend in 3 months. Declined, for now.
04/04/23 20K points for $3K spend in 3 months. Accepted.
04/08/23 30K points for $3k spend in 3 months. Accepted.
04/15/23 30K points for $3k spend in 3 months. Accepted
04/15/23 25K points for downgrading to Gold and $1K spend. Otherwise no offers. Accepted.
05/08/23 30K points for $3k spend in 3 months. Accepted.
07/05/23 30K points for $3k spend in 3 months. Accepted.
07/09/23 55K points OR $550 statement credit, for $4k spend in 3 months. Declined in favor of a product change.
09/22/23 50K points for $4k spend in 3 months. Accepted.
09/1/23 No offer pay annual fee at 1 cent a point. 9/29/23 no offer, 10/9 25K on $3K spend- accepted
10/20/23 25K points for $3k spend in 3 months. Accepted.
10/22/23 50K points for $4k spend in 3 months. Accepted.
10/30/23 50K points or $500 statement credit for $4k spend in 3 months. Accepted (points)
Platinum, personal, Charles Schwab
2/25/23 55k pts after 4k spend in 3 mo. Accepted
Platinum, personal, Morgan Stanley
07/20/23 15,000 Membership Rewards points after you spend $3,000 in 3 months. Accepted.
08/17/23 50,000 Membership Rewards points after you spend $4,000 in 3 months. Accepted
Platinum, business
01/05/23 40k points for $10K spend in 3 months. Declined.
01/09/23 40k points for $10k spend in 3 months. Declined.
01/09/23 40K points for $10K spend in 3 months. Accepted
01/16/23 40k points for $10k spend in 3 months. Declined. Accepted $100 statement credit with no spend.
01/19/23 40k points for $10k spend in 3 months (92 days). Declined.
01/24/23 35K points or $350 stmt credit for $5K spend in 3 months. Accepted the 35K points version
01/31/23 40k points for $10k spend in 3 months (92 days). Declined.
03/01/23 70k points for $5k spend in 92 days or $350 loyalty statement credit for $5k in 92 days. Card only open for a year, only one charge of $16k.Accepted
03/9/23 40k points for $10k spend in 3 months (92 days). Declined.
03/9/23 35K points for $5K spend in 92 days. Accepted. Spend in 2022 was just under 12K.
03/30/23 40k points for $10k spend in 3 months or $100 statement credit (no spend). Declined both.
06/20/23 70K points for $5k spend in 3 month - accepted
07/20/23 20K points for $20k spend in 6 months - umm yeah
11/09/23 35k points for $5k spend in 90 days. Accepted. Spend in 2023 just under $5k. Agent stated that she has not seen this one in "a long time" - have mostly been the $20kpts/$20k spend.
11/10/23 20K points for $20k spend in 6 months -Declined
11/10/23 20K points for $20k spend in 6 months -Declined
Gold, personal
01/02/23 - 20k MR for $2k spend in 3 months. Accepted
04/20/23 - 15k points for $2k spend in 3 months or $100 statement credit after $1,500 spend. Accepted 15k-points offer.
05/10/2023 - 20k MR for $2k spend in 3 months. Accepted.
07/06/2023 - 20K MR for $2k spend in 3 months. Accepted.
09/27/2023 - 10k MR for $2k spend in 3 months. Accepted. ($20k spend in the last 12 months on card, first retention request, request made months after paying second renewal)
Gold, business
6/16 - 35k MR for $5k spend in 3 month - declined
7/14 - 35k MR for $5k spend in 92 days - Accepted
Green, personal
01/06/23 15k points for $2k spend in 3 months. Declined.
7/10/23 15k points for $2k spend in 3 months. Accepted.
7/17/23 10k points for $1k spend in 3 months. Accepted.
Green, business
Delta Reserve, personal
Delta Platinum, personal
01/06/23 30k skymiles for $0 spend. Accepted.
Delta Platinum Business
07/25/23 25K miles after $5K spend. Accepted
09/14/23 25K miles after $5K spend in 3mo. Accepted
11/24/23 10k miles after $3k spend. Rejected and card cancelled on request after over 20 years of consistent $40-$50 annual spend.
Delta Gold, personal
Hilton Surpass
Hilton Aspire
02/08/23 10k points or $50 statement credit for $1K spend in 3 months. Accepted.
03/23/23 10k points for $1K spend in 3 months. Accepted.
05/17/23 10k points for $1K spend in 3 months. Accepted.
05/23/23 10k points for $1K spend in 3 months. Declined
10/25/23 60K points for $3K spend in 3 months. Accepted
Hilton Business
Marriott Bonvoy (discontinued personal card converted from Starwood)
Marriott Bonvoy Bevy
Marriott Bonvoy Brilliant
9/13/23 1. 80,000 points for $3k spend in 3 months or 2x 50,000 Free Night Award for $3k spend in 3 months or $450 statement credit for $3k spend in 3 months
Marriott Bonvoy Business
02/14/23 30,000 Bonvoy Points for $5k spend within 92 days. Accepted.
AmEx official term for what we call Retention Offer is Loyalty Incentive (offer). Amex representatives/agents have no discretion over retention offers, its all computer/algorithm generated. Often there are 2 offers; points or miles for certain spend within certain timeframe, statement credit for same spend and timeframe. The agent might only state one of these, might need to ask about the other if interested. Sometimes a 3rd offer to use miles or points to pay annual fee.
Usually available every 13 months. Accepting an offer obligates keeping the account open for 1 year.
Theres no rhyme or reason to these offers. Some high use cards get no significant offer, some minimal use cards get high offer. Offers can change on a daily basis. No reports of adverse action due to asking about retention offers too often. Can discuss multiple (personal or biz cards) in one call. Agents are required to read a somewhat lengthy disclaimer if an offer is accepted AND if an offer is declined.
Membership Consulting (Retention) department:
800.452.3945 (After entering your card number you may hear a "no longer in service" type of message -- if this happens, HUCA)
-OR-
855.857.7657
Upon inputting full account #, without # sign, call will automatically route to Personal or Business Membership Consulting (Retention) department. Each department can only discuss the applicable cards.
Hours: 08:00 - 23:00 Eastern Standard Time
Chat with a Membership Consulting Services Monday to Friday, 9:00AM to 5:30PM ET (7/19 - quoted 8:30 AM to 3:45 PM ET for Amex Business account)
To access chat:
Login to the Amex App, then press the chat icon at top right.
Via the web:
Log into http://americanexpress.com
Select "Help" at top right
Select the blue "Live Chat" button.
- If you product change your Amex, they will prorate the annual fee refund.
- If you cancel your account completely, you will be refunded the annual fee if within 30 days of the print date of the statement showing the fee. After that, there's no refund.
PLEASE LIST YOUR RETENTION OFFERS BELOW.
MM/DD/23 XXk points for $Yk spend in Z months. Accepted/Declined.
Add more cards in same format as required.
Platinum, personal
01/04/23 30k points for $3k spend in 3 months. Accepted
01/05/23 30k points for $3K spend in 3 months, Accepted. Alternative offer was 1:1 points redemption to pay AF.
01/09/23 55k points for $4K spend in 3 months. Accepted
01/18/23 20K points for $3K spend in 3 months, Accepted
01/24/23 20K points for $3K spend in 3 months, Accepted
01/30/23 30K points for $3K spend in 3 months, Accepted
01/31/23 30K points for $3K spend in 3 months, Accepted
02/05/23 $300 for $3K spend in 3 months, Declined
02/08/23 30k for $3k spend in 3 months, Declined. 2nd renewal after receiving 55k for $5k spend last year.
02/10/23 55k points for $4k spend in 3 months. Accepted.
02/13/23 45k for $4k spend in 3 months. Accepted.
02/28/23, 55k for $4k spend in 3 months. Accepted. (data point, about $70k spend in 2022)
03/24/23 30K MR or $300 for $3K spend in 3 months, Declined
03/28/23 30K points for $3k spend in 3 months. Declined, for now.
04/04/23 20K points for $3K spend in 3 months. Accepted.
04/08/23 30K points for $3k spend in 3 months. Accepted.
04/15/23 30K points for $3k spend in 3 months. Accepted
04/15/23 25K points for downgrading to Gold and $1K spend. Otherwise no offers. Accepted.
05/08/23 30K points for $3k spend in 3 months. Accepted.
07/05/23 30K points for $3k spend in 3 months. Accepted.
07/09/23 55K points OR $550 statement credit, for $4k spend in 3 months. Declined in favor of a product change.
09/22/23 50K points for $4k spend in 3 months. Accepted.
09/1/23 No offer pay annual fee at 1 cent a point. 9/29/23 no offer, 10/9 25K on $3K spend- accepted
10/20/23 25K points for $3k spend in 3 months. Accepted.
10/22/23 50K points for $4k spend in 3 months. Accepted.
10/30/23 50K points or $500 statement credit for $4k spend in 3 months. Accepted (points)
Platinum, personal, Charles Schwab
2/25/23 55k pts after 4k spend in 3 mo. Accepted
Platinum, personal, Morgan Stanley
07/20/23 15,000 Membership Rewards points after you spend $3,000 in 3 months. Accepted.
08/17/23 50,000 Membership Rewards points after you spend $4,000 in 3 months. Accepted
Platinum, business
01/05/23 40k points for $10K spend in 3 months. Declined.
01/09/23 40k points for $10k spend in 3 months. Declined.
01/09/23 40K points for $10K spend in 3 months. Accepted
01/16/23 40k points for $10k spend in 3 months. Declined. Accepted $100 statement credit with no spend.
01/19/23 40k points for $10k spend in 3 months (92 days). Declined.
01/24/23 35K points or $350 stmt credit for $5K spend in 3 months. Accepted the 35K points version
01/31/23 40k points for $10k spend in 3 months (92 days). Declined.
03/01/23 70k points for $5k spend in 92 days or $350 loyalty statement credit for $5k in 92 days. Card only open for a year, only one charge of $16k.Accepted
03/9/23 40k points for $10k spend in 3 months (92 days). Declined.
03/9/23 35K points for $5K spend in 92 days. Accepted. Spend in 2022 was just under 12K.
03/30/23 40k points for $10k spend in 3 months or $100 statement credit (no spend). Declined both.
06/20/23 70K points for $5k spend in 3 month - accepted
07/20/23 20K points for $20k spend in 6 months - umm yeah
11/09/23 35k points for $5k spend in 90 days. Accepted. Spend in 2023 just under $5k. Agent stated that she has not seen this one in "a long time" - have mostly been the $20kpts/$20k spend.
11/10/23 20K points for $20k spend in 6 months -Declined
11/10/23 20K points for $20k spend in 6 months -Declined
Gold, personal
01/02/23 - 20k MR for $2k spend in 3 months. Accepted
04/20/23 - 15k points for $2k spend in 3 months or $100 statement credit after $1,500 spend. Accepted 15k-points offer.
05/10/2023 - 20k MR for $2k spend in 3 months. Accepted.
07/06/2023 - 20K MR for $2k spend in 3 months. Accepted.
09/27/2023 - 10k MR for $2k spend in 3 months. Accepted. ($20k spend in the last 12 months on card, first retention request, request made months after paying second renewal)
Gold, business
6/16 - 35k MR for $5k spend in 3 month - declined
7/14 - 35k MR for $5k spend in 92 days - Accepted
Green, personal
01/06/23 15k points for $2k spend in 3 months. Declined.
7/10/23 15k points for $2k spend in 3 months. Accepted.
7/17/23 10k points for $1k spend in 3 months. Accepted.
Green, business
Delta Reserve, personal
Delta Platinum, personal
01/06/23 30k skymiles for $0 spend. Accepted.
Delta Platinum Business
07/25/23 25K miles after $5K spend. Accepted
09/14/23 25K miles after $5K spend in 3mo. Accepted
11/24/23 10k miles after $3k spend. Rejected and card cancelled on request after over 20 years of consistent $40-$50 annual spend.
Delta Gold, personal
Hilton Surpass
Hilton Aspire
02/08/23 10k points or $50 statement credit for $1K spend in 3 months. Accepted.
03/23/23 10k points for $1K spend in 3 months. Accepted.
05/17/23 10k points for $1K spend in 3 months. Accepted.
05/23/23 10k points for $1K spend in 3 months. Declined
10/25/23 60K points for $3K spend in 3 months. Accepted
Hilton Business
Marriott Bonvoy (discontinued personal card converted from Starwood)
Marriott Bonvoy Bevy
Marriott Bonvoy Brilliant
9/13/23 1. 80,000 points for $3k spend in 3 months or 2x 50,000 Free Night Award for $3k spend in 3 months or $450 statement credit for $3k spend in 3 months
Marriott Bonvoy Business
02/14/23 30,000 Bonvoy Points for $5k spend within 92 days. Accepted.
American Express (USA) retention offers (2023)
Jan 2, 23, 9:10 am
#2
Join Date: Oct 2014
Posts: 503
Another 2023 data point
Another new 2023 data point to add. Did a chat with Amex this morning for my personal Platinum card. Ive had the card 16 years. This is first time I attempted to get a retention offer on any card.
I spend about $30k a year. 99.999% of it is airline spend. The rest are charges that are covered the various statement credits. I wouldnt cancel it regardless of what they offered because the annual fee is worth the 150k MR I get from my airline spending but I figured Id see what they say.
I was offered 55k MR for $4k spend in 3 months. Ill easily be able to hit that so I took it.
Business Gold is up for renewal next month so Im going to see what they offer me with that.
I spend about $30k a year. 99.999% of it is airline spend. The rest are charges that are covered the various statement credits. I wouldnt cancel it regardless of what they offered because the annual fee is worth the 150k MR I get from my airline spending but I figured Id see what they say.
I was offered 55k MR for $4k spend in 3 months. Ill easily be able to hit that so I took it.
Business Gold is up for renewal next month so Im going to see what they offer me with that.
Jan 2, 23, 11:49 am
#4
Join Date: Dec 2021
Location: CMH
Posts: 209
Jan 2, 23, 11:54 am
#5
Join Date: Nov 2011
Location: Pennsylvania
Programs: American Gold, Hilton Diamond, Wyndham Diamond, Hyatt Explorist
Posts: 260
Vanilla Platinum, about $15k spend. Called twice around Christmas and chatted today, no offers. Cancelled. I did receive a retention offer in early December 2021.
Jan 2, 23, 12:58 pm
#6
A FlyerTalk Posting Legend; Moderator: American Express, Capital One, Citi, Chase, Credit Card Programs, Diners Club, Signatures
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,232
American Express (USA) retention offers (2023)
As discussed in December, I have created a template in the Wikipost at the top of the thread where posters can record retention offers throughout 2023.
Last edited by mia; Jan 2, 23 at 1:27 pm
Jan 2, 23, 3:11 pm
#7
Join Date: Apr 2010
Location: SFO
Programs: Marriott LT Plat; WoH Exp; AS Gold; AA Plat
Posts: 366
How to calculate 30 day deadline to cancel & not pay AF
The due date to pay my AF is on the 7th. Statement closed on the 13th of last month. When is the latest that I can cancel without having to pay the AF?
Chat yielded a $175 or 20k MR retention with $3k spend, but the Platinum card has become a glorified coupon book off late. No guest privileges at Centurion lounges, effective next month was the final nail.
Gold card and BBP are still keepers (for now).
Chat yielded a $175 or 20k MR retention with $3k spend, but the Platinum card has become a glorified coupon book off late. No guest privileges at Centurion lounges, effective next month was the final nail.
Gold card and BBP are still keepers (for now).
Jan 3, 23, 1:21 am
#8
Join Date: Feb 2012
Posts: 4,378
You can find the date AF posted on your account online, or ask rep. To avoid paying interest, pay the full amount by the due date. Then if you cancel within 30 days of AF posting, you'll get a refund.
Jan 3, 23, 8:16 pm
#11
Join Date: Mar 2018
Posts: 50
Did you do or say anything special to receive retention offers in consecutive years? I thought it was the norm to never receive retention offers back to back years.
Jan 4, 23, 4:50 am
#12
Original Poster
Join Date: Feb 2011
Programs: AA Lifetime Gold, HH Diamond
Posts: 874
Actually the chat started out how disappointed I was with no referral offers. I've not had one in over 6 months. I mentioned I was missing out on points by not being able to refer friends. I said maybe later this month I won't renew (My renewal was coming up). The rep transferred me via chat and I explained the same thing again. I wasn't getting anywhere so I said just a moment and transferred my MR points out, then wrote please cancel my card. That's when I received the offer.
Jan 4, 23, 8:29 am
#14
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,122
Jan 4, 23, 3:11 pm
#15
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,009
How Much is Amex Plat Really Worth?
Back a few months ago, I mentioned in the thread that I got a $400 retention offer for my Plat card. Today, I looked at all the benefits obtained through the "coupon book" over 2022, and it totaled $1,721.62, including the $400 retention offer. The rest of the benefits were the UA Travel Bank ($200), Digital Reimbursement ($240), Clear ($189), Marriott offer ($100), FHR prepay reimbursement ($200), Saks ($96), Uber (1x$30), Global Entry ($100) and some miscellaneous credits. Not included in the $1,721.62 are the free FHR breakfasts last year (probably $1,500 last year) and the late checkouts (Maybe $1,200 of benefit).
Whatever way one adds it up, with my spend pattern in the $21K spent over the year, Amex Plat delivered great value.
Whatever way one adds it up, with my spend pattern in the $21K spent over the year, Amex Plat delivered great value.
