Originally Posted by
Captain Greg
Curious if anyone has noticed better offers by phone vs chat? I had another biz platinum last year that I couldn't get a retention offer for via chat, but I got a 55k/$4k spend offer by calling a few days later!
My understanding is that
- offers are provided by the computer to the agent, they have no flexibility
- offers can change over time (hence the recommendation to try a few times)
I don’t recall seeing any reports that would lead me to believe that one communications channel has better offers than the other. If that was the case, presumably people wouldn’t use the other one.