Are we really sure the CPU process is working? I now have four flights inside my windows with R>0 and no indication from the seat maps that anyone is getting upgraded. I know--this is the new normal for these systems, but after 18 hours you'd think that something would have budged on at least one of them.

Please...Please....Please FIX THE IVR! How on earth can a global airline use US ZIP CODE as the only identifyer when the rest of the world does not have one! The system refuses to acknowledge my POSTAL code and after 5 attempts drops me in the general queue where the wait time is >30 minutes (according to the recording). I have to assume this is the general queue as >30 minutes is totally unacceptable for 1Ks.

You build a website that does not allow me to book flights required (i.e. star alliance + ua) and then I can't even ring in and speak to an agent. I realize these are early days - but building an IVR that validates ONLY ON ZIP CODE -- please! Worst business decision for a global airline ever.

I am very patent but this is becoming maddening. All of a sudden our top notch service has degraded overnight. Hoping for a quick recovery back to the top.

My interesting issue. . .

Sunday flew SYD/LAX/DEN/ATL

SYD check-in was slow and painful with the mostly rental ground staff. But all BP's printed, and flight went off only 20 minutes late. Packed.

When boarding at LAX for DEN, gate agent scanned my BP, computer beeped. She tore the old one, printed a new boarding pass, scanned it, and I boarded the plane.

Someone else in my F seat (int config 777 to DEN for some reason). I looked at my boarding pass, and the GA had reprinted DEN/ATL, not LAX/DEN! And scanned DEN/ATL to let me on! I now had two DEN/ATL BP's, and no LAX/DEN!

Purser looked at the manifest and showed me a different F seat. No dramas.

Also noted the two DEN/ATL BP's showed different mileage between these ports. The SYD-printed BP showed 1195 miles. The LAX reprint showed 1208.

Odd.

I'm still very concerned about the R vs. ON mess. I have a waitlisted upgrade (says ON inventory) for Friday on IAD-SAN (757 with 16 open seats). The inventory should be R - ON isn't even listed as an available fare class since it's a two cabin plane.

Who wants to be I get passed over on the upgrade?

I was searching for Jan 2013...and up until a few days ago before the merger there was a nonstop from IAD to MBJ on Saturdays. Now it appears after August 2012 that this flight no longer exists? UAInsider can you please tell me if IAD to MBJ direct flight has gone away? Or if this is related to the merger?

I cleared yesterday (Sunday) for a Thursday flight.

I guess you didn't have any problems with your DEN/ATL fllght? If the GA didn't recognize and reconcile the issue in LAX they might have cancelled your subsequent legs.

We can hope and pray, but not likely in the short-term...PMCO had a very manual process for getting missing *A flights posted. Have to email or fax (yes, fax) in your ticket and (most difficult for many) boarding passes. And it's by no means a quick process.

The new UA.com is highly functional in many areas, but this definitely is not one of them.

c1mth0g and boat9781, as you and others have noted, there is an issue where we�re seeing duplicate Global Premier Upgrades (GPUs) and Regional Premier Upgrades (RPUs) being deducted from account. We�re addressing this with high priority and are working on a solution to automatically correct this so that you won�t need to call. I'll add this to the master thread and we'll keep it updated with our progress.

Thank you for sharing examples that have helped us track this down.

Shannon

Still have not fixed issues from yesterday. Now things that worked yesterday are broken. Every click i make in MileagePlus requires me to log on again at each friggin page. Thankfully, I'm on Lufthansa metal today and not UA.

I gave up after an hour. Called at 6:30 Eastern this morning and got right through.

Turns out I got an upgrade (yay!) to LAX that caused my connection to be dropped (boo) somehow. The agent was able to manually correct it and I could check in.

But she noted that the agents at the airport wouldn't have been able to fix this, so it's a good thing I called!^

Overall, I don't envy the poor IT guys who have to make this all work!

Thanks for the quick response to the PM, US Insider

If tis is what we have to live with once the bugs are all ironed out, UA gets a big for this.

Every dummy routing I've looked at, R and RN show the same availability.

less than 3 minutes to get through to the 1K line ^

I also have the boarding Group 5 issue on my BP even though I am 1K, luckily I'm just on the Q2 where it doesn't matter a much with only 20 or so people on board.

Yes. I had one clear this morning for a Thursday return flight.

I am still unable to view the upgrade list for Tuesday's flight through either the mobile site or iPhone United application. The waitlist still shows greyed out.