Yes, I'm 13 days in and still no miles posting. All other segments have already posted.

Let's see if you're right as my RDM's along with my PQS's for my flights on 3/19 posted today but no PQM's or lifetime miles posted. Now with being said, as bad as the bomb was, at least it functioned properly as opposed to some regional airline formerly known as CO trying to be a real airline now known as COdbaUA but sorry, CO, there was and only will be one real United Airlines and you should be ashamed of yourselves for not only treating your loyal customers so poorly but also for not being honest and up front about the fact that there are problems-major problems.

These three quotes are representative of what some other FTers may be thinking about the absence of an update from UAInsider since March 15.

First of all, UAInsider has not quit. I have seen their recent activity show up in their profile and they have been looking here in this Forum every day.

Secondly, in my opinion, they have not updated because they likely do not have anything significant to add to post #1. I do not think that they need to come on each day and say "Update today...nothing new to report on all of these issues." They have listed the known issues in post #1 and I assume will report on them when they have some solid information to report.

Thirdly, I do not think UAInsider has total intimate knowledge of each system. They take our PMs and read this thread to get our feedback. They then pass the information on to the proper departments within UA. When they get information back, they update post #1.

But I'm find it interesting that some may miss them. There has been some UAInsider bashing in some other threads in this forum. I am glad they are working on our behalf and do not expect them to respond to each PM individually. Some on this forum are upset because they have not received a personal PM back from UAInsider. There are likely hundreds of PMs and they cannot take the time to respond to each. However, I feel confident that they are passing on the information contained in the PMs to the proper departments to collect data from which each department can further investigate. It is possible also that their superiors have held them back on posting new updates at this time. Speculation could be that things are getting worse...but they could also be improving. Reports in some other threads seem to indicate that some problems are starting to gradually get solved. We do not know how representative the persons posting in this Forum are of the entire United MilegePlus system. However, the persons posting on FT are certainly uninhibited in posting their opinions. I grant you, many persons are frustrated and angry.

I am glad that UAInsider is a presence in this Forum, even though they may not update this thread each day. I have gotten more information from their updates that I have from the United updates page on hub.united.com, which are vague and lack the specifics that UAInsider's information have given to us.

I gotta say, the ON HOLD is ridiculous. I've just spent 45 minutes on hold on the Platinum line trying to book an international ticket. Still on hold. DURING that entire on hold process, I used the CLICK TO CALL to the website, (not sure on what blog I saw that) and they took the reservation, booked the award tickets, took my payment, it shows up on my account, etc. Now, I'm HANGING UP THE DAMB PHONE with the USELESS PLATINUM desk because this new continental call center can't do crap.

It USED to be that one could actually CALL the airline and get a hold of someone in lets just say, LESS than five minutes (as a 1k, 1P EVEN), now you never know - am I going to be on hold 20 minutes or 2 HOURS

(okay, rant over, but seriously this is just stupid)

Contrary to "I have to fly's" post #2407 Here is my post in context & without added numbers:

I'm not an insider, nor know the UA Insiders....yet I miss them. They did display over a considerable period of time Excellence in knowing the New & Old UACO product; and helped quite a few FT's.

I figure since they were so familiar with most if not all of the systems, they were recruited to go out and about, sharing their knowledge....in various locales. I mean there has to be a plan "B" !

I hope they will be folded into the new group being formed to manage the "New New UA" .....cause the "New UA on paper" just didn't take into consideration, wait for it......... chaos! In the "New UA paper plan" emphasis is on control, and lack of transparency. In the process they also blinded their employees.

Thus we have the blind leading the blind. I have personally witnessed so many creative answers on the phone and at the gate, based on moving the customer to another blind or dead end.

As the worlds largest airline, I would hope the UA board finds a leader with vision, is able to attract managers with ability to manage complexity, a leader to promote belonging, excellence, and can inspire the best of so many dedicated airline professionals.

24 hrs rule is based on when a ticket is issued, not booked.

I got tired of this and started using Skype to call the foreign offices. I have called Delhi, Lagos, Port of Spain, and Santo Domingo and have gotten through to a live person right away (as long as I call during their business hours). The POS and SDQ staff were particularly helpful and nice. I don't know about booking tickets through them however...I just used them for seat assignments and ticket sync issues.

My flights on march 6 and 9 were posted correctly about 7 days later. Both were originally CO coded flights (operated also) and my membership number was OnePass. Wondering if those delays have anything to do with crediting to old UA MP number?

Was just looking at LAX-BWI flights and got a flight result with an M fare that had the link below it that said "Platinum Elite Upgrade Fare".

Maybe a preview of increased benefits for Premier Platinum for next year.

more likely a label error -- there are numerous other similiar errors on the site. For awhile 1Ks were mising from various descriptions of elites or in the messaging system for customer support.

Based on what's happened with IRROPs I suppose one shouldn't be surprised at how long it is taking to ticket, but reservations/ticketing seems FUBAR to me at this point. (Along with gate/boarding, upgrades and mileage posting). At least they get you there, oops unless you are going to China.

How can a company in 2012 not be able to do ecommerce effectively? The first time I lose upgrade space due to ticketing delay is the last time I make a rez on COdbaUA.

http://www.flyertalk.com/forum/18238626-post5.html

Paper tickets!

I'm seeing my miles post fine since 3/3. Actually haven't had any major issues apart from ostensibly weather related delays. I say ostensibly, because in one case the pilot made a point of blaming UA and computer systems. On that flight we even waited just outside our gate for about 15 minutes because the guides hadn't shown up, and eventually we went ahead without the two extra CO-style guides at the wings because we got fed up of waiting. You know the ones - that have no impact on safety but apparently make things look safer.

Talked to a couple of gate agents today, after I arrived in the nick of time to catch an earlier flight to my destination at SFO. What was an easy switch at the gate with fastair took a couple of minutes more with SHARES. But the agent knew what he was doing and handled it fine. When I talked to him and his co-worker though, they were far from impressed, but they were keeping positive and they handled this flight very well.

One thing i have noticed on all my flights so far since PSS - the amount of time we spend on board *after* boarding and *before* closing the doors has gone up an order of magnitude. And on two out of five segments we've wound up leaving with at least one F seat empty with people on the upgrade list. Surely this is not how every single CO flight is run? That's just hard to comprehend.

Need to book flights for end of May. Are there any threads or paths outlined for using e-certs received from Customer Relations prior to 3/3 on the SHARES system? Any assist or link appreciated. Thanks.

Just got done with award redeposit. While talking with very competent agent asked about e-cert use. She said I can do that for you. I gave her the e-cert which she looked up and validated. Was not ready to ticket but that is something new for me. Agent being able to apply over phone. Still would like to know online use option. Thank you.

When using a Regional or Global Upgrade, the specifics are shown as an additional lag "following the originals."

In my case, I have a 2-lag trip, and upgraded the 1'st of the 2. It's shown as Lag 2 first, followed by Lag 1.

This resulted in me not being able to check-in until 24hrs before the 2'nd lag, and then the 1'st lag was not printing a boarding pass.

A call to 1K reservations resulted in them being put in the correct order, and although my seat assignment for the 2'nd Lag is showing online, the boarding pass for this 2'nd Lag shows "See Agent."

It is now 3 weeks since I emailed UA about an issue. 2 days after that initial email, I got the automated response thanking me for contacting UA. then nothing. Last week I sent another email indicating that I had not heard back from UA about my issue and repeating the issue. I got another automated reply, then nothing.

I suppose it is better than being on hold forever.