Wow, talk about hitting the nail on the head! Please convey my appreciation to your wife for her cogent appraisal of what happens to organizations when the lawyers are running things. I absolutely love her mantra, "in successful businesses, lawyers are support staff!"

Ugh - why am I still being charged for domestic mileage upgrades when: 1) I'm an 1K; 2) Completion screen shows no charge.

20 days after go-live, my account finally looks correct, with UAX flights from 3/15 posting.

I'm sure I'm speaking too soon.

You have jinxed yourself now ... just wait until your next flight posts with a negative initial balance to your account.

I called 1K reservations today because I was inside the 100 hour window for a flight, united.com showed RN9, and I wasn't upgraded. After 20 minutes of lovely conversation with Cathy, her support desk told her it was because my mobile phone number was missing from my "new" Mileage Plus account profile. After adding it, she said, "It should clear, but I can't get it to now." She called me back about an hour later to say that she cleared it manually, and apologized again. Has anyone else heard of this? How can a missing mobile phone number possibly affect CPUs clearing? I do give Cathy kudos for following up and calling me to let me know she finally got it cleared.

Yep.

OK, I just have to give "the other side" by saying how things have worked correctly for me so far.

I flew on 3/2 and everything posted correctly within a couple of days, including the 100% RDM bonus still in effect on that day.

I flew on 3/16 on a Z fare. The miles posted a few days later. I think I received too many RDMs. I was given a 50% RDM bonus for the Z fare and a 75% RDM bonus for being Premier Platinum. I was also given a 50% PQM bonus. Whatever. I'll take it.

I booked an international flight for May last weekend, with mileage/co-pay upgrades both ways. I selected a 7-day hold for $21. The held reservation shows on my reservations listing and my credit card was charged $21. I have seat assignments in the proper upper classes the whole way.

Now when I go to pay for the held reservation tomorrow who knows what will happen? But I've got some time until I fly to get them to fix it if something goes wrong.

Oh yes, all my United/Continental miles merged correctly as well (though most were United miles).

I write this just to reflect at least one positive experience on this board.

Unless what you receive is what you're entitled to, it's not a positive experience. It doesn't matter that you might have gotten more than you should have, and sure, that feels good now. At the end of the day, it points to failures in the system, in quality control and in fair and equitable treatment of all members of Mileage Plus.

If you rely on miles you didn't rightfully earn and find on 20 December 2012 that they have been taken away, will you hurry and book a flight to make up the miles? Complain to MileagePlus they took something you didn't deserve and ask to carry forward your status into the following calendar year?

The only "positive experience" will be when we all get credit for what we've earned, nothing more and nothing less.

I was going to wait awhile before bringing up this point, but since you have . . .

I am currently looking at some extra half segments in my account that I know I don't really deserve. If they get taken away over the next couple of months, I'll treat it as one more merger glitch, and not a big deal. If they are still in my account next fall, I'm going to forget where they came from and how many I really deserved, and I'm going to rely on them when planning my yearend travel. I will not be happy at all if they disappear at the end of the year, with no time to adjust.

We went through something like this last year. UAI assured folks that no one would lose status, but at least one person was reporting a problem.

So, United, here's my request. Please let us know SOON if you are going to treat this error as an accidental benefit of flying during March or if you plan to adjust our accounts as soon as you can. Thanks!

Boy, talk about having a "glass half empty" perspective...

The "bonus" miles ("glass half full") I received were RDMs. If they take them away later it won't affect my status as the PQMs I was awarded were correct.

I still feel that I've had a positive experience, particularly after reading these threads for days.

Sums it up for me. I don't consider myself lucky if everything works correctly. Everything is SUPPOSED to work correctly! That's what "working correctly" means.

nycity, we don't mean to jump on you. We're having a really, really bad time with this fubar merger.

Super weird upgrade experience today flying a LAX-BOS transcon.

- Tried to upgrade myself with RPU weeks before flight. Waitlisted. Lots of F availability until 2 days before flight, suddenly F cabin fills
up completely. Upgrades getting processed before me at a window cutoff time or did a lot of seats suddenly sell? Or a system glitch that explains what happened later? Who knows.

- Waitlisted upgrade expires. Added to standby CPU queue. RPU not redeposited.

- Arrive at airport; monitors say F cabin full; I'm #3 on upgrade waitlist. Figure there's no chance.

- Overhear GA telling group of FAs that SFO desperately wanted LAX to send them GAs who know how to use SHARES. Said it was pointless because they couldn't get it to work properly either.

- GA announces F cabin full, all those standing by for upgrades should board with their original seat assignments.

- Boarding starts. Even though I'm right there, there's a huge line for Group 1 immediately. Which is lucky for me because:

- Half way through boarding Group 1, GA calls about 5 of us to the podium. I go out of line and head to podium, we all get our upgrades.

Didn't want to bug the GA to ask what happened. My best guess is that the new automatic checkin was responsible. I got automatic checked in even though I'm pretty sure I deselected the option for it to do so when I checked in for the outbound. If it automatically checked in a bunch of F pax that ended up being no-shows, the GAs would have no way of knowing until the last minute, right?

Or maybe the system choked and thought F was full when it really wasn't?

Any other theories?

Z is now supposed to earn a 50% RDM bonus and a 50%PQM bonus, so your miles did post correctly.

See here.

Thanks for the info. That means that everything has worked correctly for me so far.

And I forgot to mention that the miles I earned on my Chase United Visa statement of March 21 have already posted to my Mileage Plus account.

I don't mean to brag - I'm just trying to point out that the system is working correctly for some and that should be represented here.

It sure is nice to hear someone who is not complaining about every last little corner case issue that is "drastically impacting" their lives, and actually reporting a POSITIVE experience.