Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > United Airlines | MileagePlus
Reload this Page >

March 3rd, 2012 System Integration Master Thread (PSS)

Community
Wiki Posts
Search

March 3rd, 2012 System Integration Master Thread (PSS)

Thread Tools
 
Search this Thread
 
Old May 7, 2012 | 4:14 pm
  #3226  
Moderator: Smoking Lounge; FlyerTalk Evangelist
10 Countries Visited
1M
20 Years on Site
 
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 29,078
Well, fwiw, my redeye flight on Friday, 5/4 posted this morning and it posted correctly
goalie is offline  
Old May 7, 2012 | 4:24 pm
  #3227  
15 Years on Site
 
Join Date: Sep 2006
Posts: 6,964
I have passed the two month mark now for a 3/3 partner flight which has not posted.

I still think that the issue with 'new' UA MP numbers not being considered valid in some partner sites may be causing some of the issues with partner miles not posting. LH/LX/OS sometimes still struggle with my new MP format, and at least one rental car site spat it out.
exbayern is offline  
Old May 7, 2012 | 4:39 pm
  #3228  
 
Join Date: Aug 2003
Location: Menlo Park, CA, USA
Programs: UA: 1K, HH: Diamond
Posts: 1,330
Originally Posted by goalie
Well, fwiw, my redeye flight on Friday, 5/4 posted this morning and it posted correctly
Ditto. Now if my next three would post, I could book my next award ticket.
deirdre is offline  
Old May 7, 2012 | 5:35 pm
  #3229  
A FlyerTalk Posting Legend
1M
50 Countries Visited
All eyes on you!
20 Years on Site
 
Join Date: Jun 2005
Posts: 72,328
Originally Posted by viaIAH
If the once in awhile pax paid full F/C fare then I think they should get choice ahead of 1K fliers (and I say that as a 1K flier). If they did pay the full fare then they should get the full benefit of the product that they purchased. Now...if a 1K paid full fare then they should get their 4 stars and a smiley face so they can choose first
Anyone who pays full F ought to get their choice ahead of a 1K. But not the people who are purchasing F via a discounted TOD.
halls120 is online now  
Old May 7, 2012 | 5:50 pm
  #3230  
 
Join Date: Feb 2007
Programs: Plenty
Posts: 227
This is not a boarding pass

Two months after the integration:

Boarding pass for a simple UA metal single leg flight to Canada cannot be printed out: THIS IS NOT A BOARDING PASS.

Canceled ticket from 1 April was not credited. Agent did so manually today. Five weeks later.

Mileage credit for 17 April Eva Airlines flight three weeks later: No.

Upgrade on international flight based on Regional Upgrade Certificate denied. Doh. Of course. But website did not let me chose GPU. Agent manually upgraded me with a GPU.

Ticket by mail (using Type B voucher) was left unprocessed for nearly three weeks. Why - the Type B voucher's value exceeded the ticket price and triggered a "no payment submitted" or something like this error. In the meantime, UA neither issued the ticket or refunded the difference. Agent manually added credit card to have ticket processed.

Dial the 1K number and the system recognizes my phone number. When trying to go direct to an agent rather than progressing through some inane menu, it simply stated "since you have not submitted your MP number, you are being placed in the general queue". Hang up, dial. again.

58 minutes later a great pmUA agent had fixed all problems.

That being said: UA, I am getting really tired of your lack of competence but even more so of your lousy leadership. Admit the screw ups, fix them, and treat customers as adults.

Is the grass greener somewhere else? I am moving much of my company's spend to other carriers so we'll see.
travelcomments is offline  
Old May 7, 2012 | 6:26 pm
  #3231  
 
Join Date: Jul 2010
Location: London, UK
Programs: BA Gold, UA Nobody, Hilton Gold
Posts: 2,372
Originally Posted by exbayern
I still think that the issue with 'new' UA MP numbers not being considered valid in some partner sites may be causing some of the issues with partner miles not posting.
My experience is that for a number of *A partners the new system is trying to apply United earning rules rather than the partner tables. For instance this is why my O class flights on TK haven't posted, and apparently (according to the pmCO agent I spoke to Friday) there over 1000 of issues open with the *A support desk for fixing these bugs.
alex_b is offline  
Old May 7, 2012 | 7:37 pm
  #3232  
20 Years on Site
 
Join Date: May 2001
Location: Portland, OR, USA
Programs: UA 1K 3 Million/ex-many year GS, AA PLT/2 Mil, AS MVPG, HH Dia, Starwood Life Plat, Hertz PC
Posts: 1,401
If the once in awhile pax paid full F/C fare then I think they should get choice ahead of 1K fliers (and I say that as a 1K flier).
Even as a GS I would have no problem if UA decided to take meal orders Paid-F, GS, 1K, . . . Front to back is wrong for lots of reasons for all elites and paid tickets. The thing is - this is a "benefit" that would cost UA absolutely nothing to handle as pmUA did and make all elites happier with the outcome and yet they remove the benefit for no reason. That's just nuts - arbitrarily annoy your better customers for no gain to the airline? Yes, as a GS I still get priority choice but UA should do it in order for 1Ks and real paid tickets as well.
pdx1M is offline  
Old May 7, 2012 | 9:11 pm
  #3233  
Moderator: Smoking Lounge; FlyerTalk Evangelist
10 Countries Visited
1M
20 Years on Site
 
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 29,078
Originally Posted by pdx1M
If the once in awhile pax paid full F/C fare then I think they should get choice ahead of 1K fliers (and I say that as a 1K flier).
Even as a GS I would have no problem if UA decided to take meal orders Paid-F, GS, 1K, . . . Front to back is wrong for lots of reasons for all elites and paid tickets. The thing is - this is a "benefit" that would cost UA absolutely nothing to handle as pmUA did and make all elites happier with the outcome and yet they remove the benefit for no reason. That's just nuts - arbitrarily annoy your better customers for no gain to the airline? Yes, as a GS I still get priority choice but UA should do it in order for 1Ks and real paid tickets as well.
^ I completely agree but remember, we are dealing with COdbaUA which imho, doesn't give a rat's tuchas about the status a pax holds and if they can't squeeze any money out of a given process, they don't want hear about it.
goalie is offline  
Old May 8, 2012 | 10:41 am
  #3234  
10 Countries Visited
20 Countries Visited
500k
15 Years on Site
 
Join Date: Oct 2006
Location: ANP
Programs: UA 1k, Marriott Titanium, HH gold, Avis/Hertz Pres
Posts: 1,425
ok its showing R7, RN7, and no upgrade yet....time to call
dcsnowwake is offline  
Old May 8, 2012 | 10:50 am
  #3235  
FlyerTalk Evangelist
30 Countries Visited
1M
All eyes on you!
15 Years on Site
 
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, IHG Plat Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 22,652
It would be nice if COdbaUA could keep their website running..

Service Unavailable

HTTP Error 503. The service is unavailable.
FriendlySkies is offline  
Old May 8, 2012 | 11:36 am
  #3236  
All eyes on you!
15 Years on Site
 
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,733
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9B179 Safari/7534.48.3)

Originally Posted by FriendlySkies
It would be nice if COdbaUA could keep their website running..

Service Unavailable

HTTP Error 503. The service is unavailable.
1997 called- and it says its website's down
demkr is offline  
Old May 8, 2012 | 11:54 am
  #3237  
 
Join Date: Jul 2010
Programs: UA 1K, Star Gold,Marriott Gold, Hertz Presidents Circle
Posts: 414
Originally Posted by FriendlySkies
It would be nice if COdbaUA could keep their website running..
FreindlySkies and demkr, you make me laugh as always, but the site is up. I just used it.
redwoman is offline  
Old May 9, 2012 | 5:23 am
  #3238  
 
Join Date: May 2010
Location: KCMH
Programs: UA 1K
Posts: 33
"email summary" of 'current reservation'

It seems as though this function doesn't currently work. Email addresses entered don't receive iteneraries.
Morse is offline  
Old May 9, 2012 | 6:34 am
  #3239  
FlyerTalk Evangelist
20 Countries Visited
2M
All eyes on you!
15 Years on Site
 
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 11,452
Originally Posted by Morse
It seems as though this function doesn't currently work. Email addresses entered don't receive iteneraries.
It might be an email filter issue if the itineraries are coming from a "new" email address that is not known by your system..ie the old UA email address.

I have used the email function a couple of times lately and inserted multiple email addresses. Some get through (webmail), but I never see them in my work email.

When I have some time I will investigate the spam filter and see if I can get the distribution address listed as "safe".
goodeats21 is online now  
Old May 9, 2012 | 10:36 am
  #3240  
 
Join Date: Apr 2012
Posts: 537
A Fare class still posting as ZH

Up to 6 segments now. 6,118 PQMs and I don't even know how many RDMs.

Plus, I would imagine this is not counting towards GS status.
WhyPayRent is offline  


Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.