March 3rd, 2012 System Integration Master Thread (PSS)
#3226
Moderator: Smoking Lounge; FlyerTalk Evangelist



Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 29,078
Well, fwiw, my redeye flight on Friday, 5/4 posted this morning and it posted correctly
#3227

Join Date: Sep 2006
Posts: 6,964
I have passed the two month mark now for a 3/3 partner flight which has not posted.
I still think that the issue with 'new' UA MP numbers not being considered valid in some partner sites may be causing some of the issues with partner miles not posting. LH/LX/OS sometimes still struggle with my new MP format, and at least one rental car site spat it out.
I still think that the issue with 'new' UA MP numbers not being considered valid in some partner sites may be causing some of the issues with partner miles not posting. LH/LX/OS sometimes still struggle with my new MP format, and at least one rental car site spat it out.
#3229
A FlyerTalk Posting Legend




Join Date: Jun 2005
Posts: 72,328
If the once in awhile pax paid full F/C fare then I think they should get choice ahead of 1K fliers (and I say that as a 1K flier). If they did pay the full fare then they should get the full benefit of the product that they purchased. Now...if a 1K paid full fare then they should get their 4 stars and a smiley face so they can choose first 

#3230
Join Date: Feb 2007
Programs: Plenty
Posts: 227
This is not a boarding pass
Two months after the integration:
Boarding pass for a simple UA metal single leg flight to Canada cannot be printed out: THIS IS NOT A BOARDING PASS.
Canceled ticket from 1 April was not credited. Agent did so manually today. Five weeks later.
Mileage credit for 17 April Eva Airlines flight three weeks later: No.
Upgrade on international flight based on Regional Upgrade Certificate denied. Doh. Of course. But website did not let me chose GPU. Agent manually upgraded me with a GPU.
Ticket by mail (using Type B voucher) was left unprocessed for nearly three weeks. Why - the Type B voucher's value exceeded the ticket price and triggered a "no payment submitted" or something like this error. In the meantime, UA neither issued the ticket or refunded the difference. Agent manually added credit card to have ticket processed.
Dial the 1K number and the system recognizes my phone number. When trying to go direct to an agent rather than progressing through some inane menu, it simply stated "since you have not submitted your MP number, you are being placed in the general queue". Hang up, dial. again.
58 minutes later a great pmUA agent had fixed all problems.
That being said: UA, I am getting really tired of your lack of competence but even more so of your lousy leadership. Admit the screw ups, fix them, and treat customers as adults.
Is the grass greener somewhere else? I am moving much of my company's spend to other carriers so we'll see.
Boarding pass for a simple UA metal single leg flight to Canada cannot be printed out: THIS IS NOT A BOARDING PASS.
Canceled ticket from 1 April was not credited. Agent did so manually today. Five weeks later.
Mileage credit for 17 April Eva Airlines flight three weeks later: No.
Upgrade on international flight based on Regional Upgrade Certificate denied. Doh. Of course. But website did not let me chose GPU. Agent manually upgraded me with a GPU.
Ticket by mail (using Type B voucher) was left unprocessed for nearly three weeks. Why - the Type B voucher's value exceeded the ticket price and triggered a "no payment submitted" or something like this error. In the meantime, UA neither issued the ticket or refunded the difference. Agent manually added credit card to have ticket processed.
Dial the 1K number and the system recognizes my phone number. When trying to go direct to an agent rather than progressing through some inane menu, it simply stated "since you have not submitted your MP number, you are being placed in the general queue". Hang up, dial. again.
58 minutes later a great pmUA agent had fixed all problems.
That being said: UA, I am getting really tired of your lack of competence but even more so of your lousy leadership. Admit the screw ups, fix them, and treat customers as adults.
Is the grass greener somewhere else? I am moving much of my company's spend to other carriers so we'll see.
#3231
Join Date: Jul 2010
Location: London, UK
Programs: BA Gold, UA Nobody, Hilton Gold
Posts: 2,372
My experience is that for a number of *A partners the new system is trying to apply United earning rules rather than the partner tables. For instance this is why my O class flights on TK haven't posted, and apparently (according to the pmCO agent I spoke to Friday) there over 1000 of issues open with the *A support desk for fixing these bugs.
#3232

Join Date: May 2001
Location: Portland, OR, USA
Programs: UA 1K 3 Million/ex-many year GS, AA PLT/2 Mil, AS MVPG, HH Dia, Starwood Life Plat, Hertz PC
Posts: 1,401
If the once in awhile pax paid full F/C fare then I think they should get choice ahead of 1K fliers (and I say that as a 1K flier).
#3233
Moderator: Smoking Lounge; FlyerTalk Evangelist



Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 29,078
If the once in awhile pax paid full F/C fare then I think they should get choice ahead of 1K fliers (and I say that as a 1K flier).
#3234




Join Date: Oct 2006
Location: ANP
Programs: UA 1k, Marriott Titanium, HH gold, Avis/Hertz Pres
Posts: 1,425
ok its showing R7, RN7, and no upgrade yet....time to call
#3235
FlyerTalk Evangelist




Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, IHG Plat Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 22,652
It would be nice if COdbaUA could keep their website running..
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#3236


Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,733
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9B179 Safari/7534.48.3)
1997 called- and it says its website's down
Originally Posted by FriendlySkies
It would be nice if COdbaUA could keep their website running..
Service Unavailable
HTTP Error 503. The service is unavailable.
HTTP Error 503. The service is unavailable.
#3237
Join Date: Jul 2010
Programs: UA 1K, Star Gold,Marriott Gold, Hertz Presidents Circle
Posts: 414
#3238
Join Date: May 2010
Location: KCMH
Programs: UA 1K
Posts: 33
"email summary" of 'current reservation'
It seems as though this function doesn't currently work. Email addresses entered don't receive iteneraries.
#3239
FlyerTalk Evangelist




Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 11,452
I have used the email function a couple of times lately and inserted multiple email addresses. Some get through (webmail), but I never see them in my work email.
When I have some time I will investigate the spam filter and see if I can get the distribution address listed as "safe".
#3240
Join Date: Apr 2012
Posts: 537
A Fare class still posting as ZH
Up to 6 segments now. 6,118 PQMs and I don't even know how many RDMs.
Plus, I would imagine this is not counting towards GS status.
Plus, I would imagine this is not counting towards GS status.

