Originally Posted by nova08

Hmm, maybe it is just that you cannot waitlist within 24 hours.

Originally Posted by Buzzman

This BS finally hit me... spent a sizeable amount on the W fare in late February for SNA-WAW via EWR and CPH on 5/24. Most concerned, of course about UG on EWR-CPH. Today RN1 showed up on availability.. Called COdbaUA and was told by 1K desk that my MP no was not in the record. I advised of availability and she said she would check with supervisor as to whether she could do the UG.... came back and told me 3 ahead of me.. sorry!!!

Long story short, I called back, got another agent to make sure my MP number was in the record. She indicated yes... and I said, oh BTW, there seems to be RN1 availability on the EWR-CPH.. she said "oh you are correct, let me fix that for you..." A minute later I was seated in in F..

Moral of story... CHECK YOUR RECORD EVERY DAY... AND DON'T TRUST ANY AGENT ON THE FIRST CALL..

Originally Posted by mitchmu

What I have noticed is that it is very important to walk them through the process in a very specific way. When I did the same thing you did on your second call, I had success. When I did what you did on first call, I got nowhere. So the success of this strategy depends on walking them through the process in a very precise order and not giving them time to use their own mental processes for any step of it.

Originally Posted by crenshaw

My favorite is when "Where is this aircraft coming from?" gives a flight with different metal (e.g. an A320 magically turns into a 757-200)

Originally Posted by gucci36

Dear Shannon

I noted your update said electronic certificates are working now, does this include customer relation vouchers from the old United that start with 1016. I cannot get any of these to work and have had to call Premier line and it took the agent over 3 hours to apply 2 $200 customer relation vouchers and they had to put us on separate record locators.

Thanks
Tracy

Originally Posted by goalie

Well, she hasn't acknowledged squat from me so if you wouldn't mind letting me know if (n.b. if ) she responds to you and what her response is

Originally Posted by Globalkit

CO Paperwork that United is now having to use on board is inaccurate. Not only does it not give your status it does not show Elite Passengers in the coach cabin. The final paperwork that the gate agent produces for the inflight crew is so SCREWED up. Does not show correct passenger count, status, customers that need assistance...nothing. United took Continentals 60 year old computer system named SHARES. It has messed up the entire system especially for those passengers loyal to UA and makes the money for UA. The upgrades are so messed up, SHARES does not have the ability to Upgrade in status order. Write Smisek! ANd if your a Shareholder Vote NO for Tilton and Smisek, get them out.

Originally Posted by exbayern

Someone named Carlos responded in a very vague manner, making it very clear that they had not read our very specific examples in the various threads, or even the specific example I gave in my PM.

I unfortunately would have preferred no response over the one I received, as the one I received leaves me with no confidence right now in UA, based on their 'official' representation.

goalie, do let me know your thoughts on the PM I received, if you have a moment.

Originally Posted by exbayern

I have passed the two month mark now for a 3/3 partner flight which has not posted.

I still think that the issue with 'new' UA MP numbers not being considered valid in some partner sites may be causing some of the issues with partner miles not posting. LH/LX/OS sometimes still struggle with my new MP format, and at least one rental car site spat it out.

Originally Posted by goalie

Carlos is one of the 2 (or 3?) folks who work as UA Insider and fwiw, I also rec'd a pm response of "looking into it" the day after re-sending my pm with "SECOND REQUEST" added to the subject. Also, check your pm's

Originally Posted by SEA1K4EVR

Just wanted to point out on the airport map for Heathrow.. it still says "Continental - Houston & Newark" next to Terminal 4. Should say United.

Originally Posted by MrJBoy

I got notification from ExpertFlyer saying R became available.
I checked my reservation, but my upgrade supported by GPU hadn't been cleared. It's domestic segment in part of international itinerary. International segment was already upgraded.
I called UA and the agent tried to clear my upgrade. After the long wait she did, but then the system pulled 3 RPUs from my account and she didn't know how to fix it.
I had to call MP desk to ask of the correction during MP business hours, but I was told it would take at least 24 hours to get the 3 RPUs back in my account.
We'll see...