Originally Posted by
MrJBoy
I got notification from ExpertFlyer saying R became available.
I checked my reservation, but my upgrade supported by GPU hadn't been cleared. It's domestic segment in part of international itinerary. International segment was already upgraded.
I called UA and the agent tried to clear my upgrade. After the long wait she did, but then the system pulled 3 RPUs from my account and she didn't know how to fix it.
I had to call MP desk to ask of the correction during MP business hours, but I was told it would take at least 24 hours to get the 3 RPUs back in my account.
We'll see...
I had exactly the same happen yesterday. RPUs did not show back up today, so I called again and they were able to put them back. Took her over 30 minutes on the phone, with her calling someone else. So I was on the phone holding for someone who was on the phone holding for someone else. For 30 minutes. To solve a problem that the old system never would have had.
Lovely.