March 3rd, 2012 System Integration Master Thread (PSS)
#2416


Join Date: Sep 2003
Location: Los Angeles
Programs: UA MM | BA Gold
Posts: 7,299
1P + GM on same PNR. I can't assign seats in E+ for colleague(s) for free online. UA wants $34 per or $49 for exit row.
#2417
Moderator: Smoking Lounge; FlyerTalk Evangelist



Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 29,078
Booked reservations on 3/11 for travel in September and October via websupport as my e-certs would not take via United's "new and improved" website.
I know that COdbaUA does do "instant ticketing" and I can live with waiting a day or two but NOT 10 days!
I have PM'd UA Insider with the PNR's after roughly 6 days and not even a courtesy response to the effect of "sorry I'm hammered but I'll have someone look into it as soon as I can" (or something similar)
I called reservations today and was told that "everything is fine" with my reservations but reservations waiting to be ticketed are being handled based on travel dates with those closer in being ticketed first.
Sorry but this is a big Whiskey-Tango-Foxtrot afaic and totally not acceptable as a major airline vs a glorified regional carrier would not have this issue (and I'm not even gonna get into the issue that there was (n.b. was) upgrade availability up until yesterday)






There-now I feel better and thanks for letting me rant
I know that COdbaUA does do "instant ticketing" and I can live with waiting a day or two but NOT 10 days!
I have PM'd UA Insider with the PNR's after roughly 6 days and not even a courtesy response to the effect of "sorry I'm hammered but I'll have someone look into it as soon as I can" (or something similar)
I called reservations today and was told that "everything is fine" with my reservations but reservations waiting to be ticketed are being handled based on travel dates with those closer in being ticketed first.

Sorry but this is a big Whiskey-Tango-Foxtrot afaic and totally not acceptable as a major airline vs a glorified regional carrier would not have this issue (and I'm not even gonna get into the issue that there was (n.b. was) upgrade availability up until yesterday)






There-now I feel better and thanks for letting me rant

Memo to CodbaUA: So how's that merger thingy treating you? Still think it's only a few glitches here and there? A real airline like PMUA (and the real UA imho) would not have these problems





#2418




Join Date: Feb 2003
Programs: UA1K, *G & Wife of UA1K MM
Posts: 3,528
Mr. Ericka had some *A miles post last night from recent flight activity and now the (negative) beginning balance is back. Coincidence?
#2419
Join Date: Apr 2001
Location: West Coast USA
Programs: UA GS/4 MM, AA Exec Plat, Lifetime Hilton D, Hyatt G, Marriott Titanium earned Ambassador
Posts: 7,553
What a mess.
Against my better judgement had to commit and book tickets for late May. Called the 1k line to apply previous (before 3/3) ticket not flown. In the end after nearly one hour I was told will receive check for a little less than $10. Ok. Still not spending new money with UA.
On the second ticket using e-cert took nearly as long with the net being a little less than $100.
On the second ticket using e-cert took nearly as long with the net being a little less than $100.
#2420




Join Date: Mar 2006
Programs: AA EXP, UA 1K, F9 Elite, Hyatt Diamond, Hilton Diamond, Marriott Gold
Posts: 1,323
A little interesting nugget that came out of the Travelport earnings call yesterday:
So then it makes you wonder how sweet the 'deal' was for UA in switching to SHARES...
Travelport revealed that the annual financial impact from losing United Airlines hosting business will likely be $60 million to $70 million, and not the previously estimated $40 to $60 million.
#2421

Join Date: Aug 2010
Location: SNA and XRY
Programs: UA PP, 2 MM; IC;
Posts: 1,049
I just called because my RCC membership was set to expire on 4/1.. ended up with a rather knowledgeable PMUA who told me the new system is not set up to take miles for membership and that it might be some time before that occurs again... In talking to her I mentioned about my missing miles from 3/10-3/11 SNA-MKE... she told me that they are having issues with posting of miles under the New System and that because there is a "fix" coming they cannot manually fix it at the present time... SHE INDICATED THAT THE "FIX" WOULD NOT COME FOR 3 MORE WEEKS!!! What a mess...
#2422
Join Date: Nov 2005
Posts: 34
Credit for flown flights
I have been on 9 United 2 AC flights since the conversion and I only have 6segments posted. When i try united's system to credit the missing flight by using the e ticket #, i put in the number and the system tells me that i already have credit for the flight. I don't though.
Anyone else experiencing these types of issues?
Anyone else experiencing these types of issues?
#2423
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend




Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 72,670
In other words, did the negative beginning balance appear with and cancel out the new mileage postings, or was it a negative beginning balance from some other flight which had vanished, and now has reappeared in conjunction with the *A miles post?
#2424




Join Date: Oct 2011
Location: DEN/OGG
Programs: UA lowlife
Posts: 1,494
As of today negative PQM are back for me too
Traveling in Europe, going to united.com results in a never ending redirect between united.com and united.uk.
Is it that hard?

Traveling in Europe, going to united.com results in a never ending redirect between united.com and united.uk.
Is it that hard?
#2425




Join Date: Nov 2002
Location: SEA/YVR/BLI
Programs: UA "Lifetime" Gold, AS Titanium, OW Emerald, HH Lifetime Diamond, IC Plat, Marriott Gold, Hertz Gold
Posts: 9,583
I have been on 9 United 2 AC flights since the conversion and I only have 6segments posted. When i try united's system to credit the missing flight by using the e ticket #, i put in the number and the system tells me that i already have credit for the flight. I don't though.
Anyone else experiencing these types of issues?
Anyone else experiencing these types of issues?
The atmosphere of chaos not acknowledged by UA continues apace.
#2426
Join Date: Jun 2002
Location: Southern California, GVA, SIN, LHR, BRU, CDG
Programs: UA LT GS 4.12MM (4.08MM BIS), AA EXP 1.86MM ,DL DM 1.1MM, HH LT Diamond, SPG Platinum
Posts: 1,182
So with my rant above, 6 out of my 10 reservations from the above post "where all was fine" and are just waiting to be ticketed are not gone. On hold waiting for reservations as we speak.
Memo to CodbaUA: So how's that merger thingy treating you? Still think it's only a few glitches here and there? A real airline like PMUA (and the real UA imho) would not have these problems





Memo to CodbaUA: So how's that merger thingy treating you? Still think it's only a few glitches here and there? A real airline like PMUA (and the real UA imho) would not have these problems






Goalie...maybe you should do what I have done and start giving chocolate (tootsie pops in your case) to AA staff or DL staff or B6staff...and staying as far away from the CF (Air Force terminology) that UA has become. It is not the UA you and I once knew and respected...and who respected us!
#2427

Join Date: Apr 2002
Posts: 1,374
http://www.uatimetable.com redirects to http://www.united.com/timetable which is broken.
#2428




Join Date: Sep 2000
Location: DEN & PSP
Programs: UA 1K 27 years/2.5MM, Honors LT Diamond, AVIS & Hertz Prez Club
Posts: 4,955
http://www.uatimetable.com redirects to http://www.united.com/timetable which is broken.
#2429
Join Date: Oct 2002
Location: Southern California
Programs: UA 1K, Delta Plat, SPG Plat, Hilton Silver, Hertz PC
Posts: 346
Same thing happened to me. I miss 1K Voice where a response usually came in 1 day if not sooner. I have a feeling that nobody that the customer deals with at UA has any power to do anything. I would not be surprised if our emails are just going in some In Box that nobody reads or deals with.
I have heard so many different dates that the "FIX" is coming that I do not believe them at all any more. I am not buying any more tickets on UA until I see that things work as they are supposed to.
I have heard so many different dates that the "FIX" is coming that I do not believe them at all any more. I am not buying any more tickets on UA until I see that things work as they are supposed to.

After a not so heavy flying year last year, I've already had a moderately heavy flying year this year and the 3/3 conversion did not correctly account for my PQM fare bonuses since January.... which has delayed my status requal / upgrade this year (~5-7k in bonuses missing).
I am more than frustrated that I can't get in touch with anyone about this.
Also, the United MP number's automated service told me flat out to "call back later", and *literally hung up on me* when I tried to boot out of the prompts to talk to an Agent about this issue and the fact that I can't talk to anyone.
Borderline hilarious. In a maddening, terrible service kind of way.
2 questions I had:
- Anybody else with this kind of conversion issue / any idea on when the mileage issue gets fixed (and I assume they will go back and give me corresponding Premier bonuses I'm entitled to receive, after the fact?)
- Anybody know if United has a "challenge" program for rapid re/qualification... I will likely have 50-60k PQMs by end of April. It has been a while since I've asked / needed a challenge program...
Last edited by wildblueyonder; Mar 22, 2012 at 12:16 pm Reason: additions
#2430
Moderator: Smoking Lounge; FlyerTalk Evangelist



Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 29,078
So with my rant above, 6 out of my 10 reservations from the above post "where all was fine" and are just waiting to be ticketed are not gone. On hold waiting for reservations as we speak.
Memo to CodbaUA: So how's that merger thingy treating you? Still think it's only a few glitches here and there? A real airline like PMUA (and the real UA imho) would not have these problems





Memo to CodbaUA: So how's that merger thingy treating you? Still think it's only a few glitches here and there? A real airline like PMUA (and the real UA imho) would not have these problems






Goalie...maybe you should do what I have done and start giving chocolate (tootsie pops in your case) to AA staff or DL staff or B6staff...and staying as far away from the CF (Air Force terminology) that UA has become. It is not the UA you and I once knew and respected...and who respected us!
)Oh, and it's now 200 minutes and counting

