Originally Posted by
Brasila
Same thing happened to me. I miss 1K Voice where a response usually came in 1 day if not sooner. I have a feeling that nobody that the customer deals with at UA has any power to do anything. I would not be surprised if our emails are just going in some In Box that nobody reads or deals with.
I have heard so many different dates that the "FIX" is coming that I do not believe them at all any more. I am not buying any more tickets on UA until I see that things work as they are supposed to.
I've sent 1K voice 3 emails over the last 2 weeks... (are they gone?).
After a not so heavy flying year last year, I've already had a moderately heavy flying year this year and the 3/3 conversion did not correctly account for my PQM fare bonuses since January.... which has delayed my status requal / upgrade this year (~5-7k in bonuses missing).
I am more than frustrated that I can't get in touch with anyone about this.
Also, the United MP number's automated service told me flat out to "call back later", and *literally hung up on me* when I tried to boot out of the prompts to talk to an Agent about this issue and the fact that I can't talk to anyone.
Borderline hilarious. In a maddening, terrible service kind of way.
2 questions I had:
- Anybody else with this kind of conversion issue / any idea on when the mileage issue gets fixed (and I assume they will go back and give me corresponding Premier bonuses I'm entitled to receive, after the fact?)
- Anybody know if United has a "challenge" program for rapid re/qualification... I will likely have 50-60k PQMs by end of April. It has been a while since I've asked / needed a challenge program...