Contrary to "I have to fly's" post #2407 Here is my post in context & without added numbers:

I'm not an insider, nor know the UA Insiders....yet I miss them. They did display over a considerable period of time Excellence in knowing the New & Old UACO product; and helped quite a few FT's.

I figure since they were so familiar with most if not all of the systems, they were recruited to go out and about, sharing their knowledge....in various locales. I mean there has to be a plan "B" !

I hope they will be folded into the new group being formed to manage the "New New UA" .....cause the "New UA on paper" just didn't take into consideration, wait for it......... chaos! In the "New UA paper plan" emphasis is on control, and lack of transparency. In the process they also blinded their employees.

Thus we have the blind leading the blind. I have personally witnessed so many creative answers on the phone and at the gate, based on moving the customer to another blind or dead end.

As the worlds largest airline, I would hope the UA board finds a leader with vision, is able to attract managers with ability to manage complexity, a leader to promote belonging, excellence, and can inspire the best of so many dedicated airline professionals.