Originally Posted by
nmenaker
I gotta say, the ON HOLD is ridiculous. I've just spent 45 minutes on hold on the Platinum line trying to book an international ticket. Still on hold. DURING that entire on hold process, I used the CLICK TO CALL to the website, (not sure on what blog I saw that) and they took the reservation, booked the award tickets, took my payment, it shows up on my account, etc. Now, I'm HANGING UP THE DAMB PHONE with the USELESS PLATINUM desk because this new continental call center can't do crap.
It USED to be that one could actually CALL the airline and get a hold of someone in lets just say, LESS than five minutes (as a 1k, 1P EVEN), now you never know - am I going to be on hold 20 minutes or 2 HOURS
(okay, rant over, but seriously this is just stupid)
I got tired of this and started using Skype to call the foreign offices. I have called Delhi, Lagos, Port of Spain, and Santo Domingo and have gotten through to a live person right away (as long as I call during their business hours). The POS and SDQ staff were particularly helpful and nice. I don't know about booking tickets through them however...I just used them for seat assignments and ticket sync issues.