Please...Please....Please FIX THE IVR! How on earth can a global airline use US ZIP CODE as the only identifyer when the rest of the world does not have one! The system refuses to acknowledge my POSTAL code and after 5 attempts drops me in the general queue where the wait time is >30 minutes (according to the recording). I have to assume this is the general queue as >30 minutes is totally unacceptable for 1Ks.

You build a website that does not allow me to book flights required (i.e. star alliance + ua) and then I can't even ring in and speak to an agent. I realize these are early days - but building an IVR that validates ONLY ON ZIP CODE -- please! Worst business decision for a global airline ever.

I am very patent but this is becoming maddening. All of a sudden our top notch service has degraded overnight. Hoping for a quick recovery back to the top.