Has anybody received a refund?
Aug 10, 2020 | 12:05 pm
#121
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Aug 10, 2020 | 2:04 pm
#122
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That I understand, but is SK overriding the fare rules for everyone or only if you purchased with them directly?
Come on, you know OTAs aren't the most transparent when it comes to fare rules. Are you suggesting that SK didn't update the far rules, but is handling tickets purchased with them directly as exceptions?
Come on, you know OTAs aren't the most transparent when it comes to fare rules. Are you suggesting that SK didn't update the far rules, but is handling tickets purchased with them directly as exceptions?
Aug 10, 2020 | 4:24 pm
#123
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That I understand, but is SK overriding the fare rules for everyone or only if you purchased with them directly?
Come on, you know OTAs aren't the most transparent when it comes to fare rules. Are you suggesting that SK didn't update the far rules, but is handling tickets purchased with them directly as exceptions?
Come on, you know OTAs aren't the most transparent when it comes to fare rules. Are you suggesting that SK didn't update the far rules, but is handling tickets purchased with them directly as exceptions?
I would expect, but it has been a while since I read the details, that SK's covid-19 rebooking and refund rules apply to all 117 ticket stock, but any tickets bought through TA will be applicable for any service fees that the TA has. SK has 0 service fee for this, but they can't dictate what independent businesses levy.
Aug 10, 2020 | 10:31 pm
#124
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Aug 10, 2020 | 11:26 pm
#125
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Unless Expedia have issued a waiver for free rebooking handling, there is nothing you can do about that. If they have issued a waiver, and they fail to follow it, it is a matter between you and Expedia, not you and SK.
Aug 12, 2020 | 5:45 am
#126
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There are two buckets in question, fees levied by SK fees levied by Expedia. SK can waive the former and do, SK has not influence on the latter and Expedia seemingly wants to charge you.
Unless Expedia have issued a waiver for free rebooking handling, there is nothing you can do about that. If they have issued a waiver, and they fail to follow it, it is a matter between you and Expedia, not you and SK.
Unless Expedia have issued a waiver for free rebooking handling, there is nothing you can do about that. If they have issued a waiver, and they fail to follow it, it is a matter between you and Expedia, not you and SK.
Aug 12, 2020 | 6:03 am
#127
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unless the flight touches the EU, which it will since this is SAS. For cancellations the airline is obliged to refund the full price paid if you apply for the refund from them directly- there is already ECJ case law about this , but also this is the view of the Swedish National Enforcement Body in precedent setting decision in Swedish here (google translate is your friend ) https://www.arn.se/globalassets/exte...2020-06575.pdf
Aug 12, 2020 | 7:10 am
#128
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That I understand, but is SK overriding the fare rules for everyone or only if you purchased with them directly?
Come on, you know OTAs aren't the most transparent when it comes to fare rules. Are you suggesting that SK didn't update the far rules, but is handling tickets purchased with them directly as exceptions?
Come on, you know OTAs aren't the most transparent when it comes to fare rules. Are you suggesting that SK didn't update the far rules, but is handling tickets purchased with them directly as exceptions?
We are talking about Expedia. While I strongly recommend against using these sorts of third-party vendors even in normal times, even more so during the pandemic, the fact is that the Expedia Terms are easily available and there is a link to them right next to the checkbox which the passenger must check before proceeding to payment.
Not suggesting that one has to read every syllable, but when it comes to fees, it seems prudent to check them or be willing to suffer the consequences.
Aug 13, 2020 | 1:11 am
#129
Join Date: Jul 2013
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if your agency bought flight is cancelled by the airline , you can insist on the airline paying out the refund of the full amount you paid to the agency . This only apply for official agencies and not to bucket shops as the airline must be aware of the commission they paid. Since the airline handles the refund , you circumvent whatever fees the agency may wish to charge you for processing the refund . Here is the link to claim in this way https://www.flysas.com/en/customer-s.../agent-refund/
Aug 18, 2020 | 11:55 am
#131
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Aug 19, 2020 | 9:20 am
#132
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The two refunds for our reservation were posted to my credit card this morning. I have not received any notification from SAS yet. For travel in July 2020 purchased in August 2019 with the refund requested in June 2020.
The two tickets were purchased on a Chase Sapphire Reserve card with 3 points for travel purchases, a card that I have since product changed to a Freedom Unlimited card giving you 1.5 points on the dollar, which is what Chase now took away.
The two tickets were purchased on a Chase Sapphire Reserve card with 3 points for travel purchases, a card that I have since product changed to a Freedom Unlimited card giving you 1.5 points on the dollar, which is what Chase now took away.
Aug 19, 2020 | 9:30 am
#133
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There is also absolutely no value in sending registered mail unless you are sending something of intrinsic value, e.g. cash or an original document. If you are sending a letter before action or other communication, simply mail it, keep a copy and note the date you mailed it. There may be a duty on you to mail something, but your duty ends when you mail it (unless there is a specific legal obligation to deliver via some other means).
Aug 20, 2020 | 12:05 pm
#134
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Just a data point . Sas cancelled my flight to Los Angeles 1st August : I would have been happy to be rerouted to San Francisco where they still fly but no such luck. Asked for refund, ignored. Sent them registered letter requesting refund , which they refused to pick up. Monday I submitted a third party docket complaint to DOT and by magic today I get email saying they refunded today and that I will get confirmation of refund tomorrow. I dont know if its coincidence , but seems suspicious few days after lodging docket they have a change of heart ? And today the 21st the money is already in my bank account. Glad to have been made whole!
Last edited by Kataskopos; Aug 21, 2020 at 7:51 am
Aug 20, 2020 | 4:28 pm
#135
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Just a data point . Sas cancelled my flight to Los Angeles 1st August : I would have been happy to be rerouted to San Francisco where they still fly but no such luck. Asked for refund, ignored. Sent them registered letter requesting refund , which they refused to pick up. Monday I submitted a third party docket complaint to DOT and by magic today I get email saying they refined today and that I will get confirmation of refund tomorrow. I dont know if its coincidence , but seems suspicious few days after lodging docket they have a change of heart ?
Last edited by CPH-Flyer; Aug 21, 2020 at 6:09 am