When was the RyanAir cancellation? Was it post-corona? Pre-corona SAS was quick in refunding cancellations.

Pre corona when they just went and cancelled a hell of a lot of their flights.

Thing is, even with Ryanair, they actually gave me information regarding what was going on, SAS sent me the initial "Your booking is cancelled" email, and if I hadn't have contacted them this morning to see what was actually going on I have no doubt that would still be the only information they would have provided me with. Even more annoying that due to this pandemic I also had to cancel a hotel reservation, the hotel chain gave me my money back (more than my flights cost) within 10 hours of the cancellation...

It's obvious they are holding as many refunds back as possible in order to maintain "cash in the bank" and possibly earn a little bit more interest on other peoples money, but a bit of honesty might make people less angry at them.

Once I get my refund, I'll be certainly looking at other companies for my annual trips to Norway instead of SAS.

Trust me, they aren't earning any interest. Any cash they have is covering expenses. But I understand your frustration. SAS is always pretty bad with communication, even when times are fantastic. Chalk that up to a corporation run by an idiot who should have been canned years ago.

But in the big picture, we are all still alive, and I imagine that none of us are insolvent... So... Your money will arrive. Maybe not today. And maybe not tomorrow. But soon, and for the rest of your life.

I contacted them multiple times about my refund that I started in late March. I kept getting the same generic reply about just waiting. After asking multiple times about a timeframe they refused to give one so last week I started the chargeback process. Didn't want to but if a company refuses to communicate then I have no other option.

my flight was cancelled on 14th may, no refund so far(7 weeks). just called the support and they said im in the refund list, but nobody can tell me how long it will take.

Its a shame that the airline can hold back money that dont belong to them - i will never book SAS again thats for sure. Costumer Service is just inexistent.

When i pay a flight 6 month before it is proceeded, SAS can use my money for 6month. And if they loose it in those 6 month - well then they tell the customer like "sorry man, we spend your money but hey, maybe another idiot gives us his money before we actually need it so we will give you his instead"

Time to force them by law to hold reserves!

I'm back with a further update!

Flights on two bookings were cancelled by SAS on 19 March and I requested a refund for both the same day. After no progress I made a chargeback on my Amex at the start of June and immediately received a credit.

Today SAS refunded one booking themselves, which now means I have had the refund for that booking twice, once via chargeback and once directly. I expect the chargeback credit will disappear once all systems catch up (don't worry, I don't expect to keep it).

So this means they have reached 19 March in the refund queue.

Not quite. My flight to LAX was canceled March 16. I have not received a refund yet. I contacted SAS several times, the last time was yesterday. The reply was - once again "You are on the list for a refund, but we can't say how long it will take"!

Flight cancelled 20 March refund finally landed this morning 2 July. So it took almost 15 weeks. I have another flight that was cancelled on 6 April I'm not expecting to see this refunded until August.

How do you get in contact with SAS to get a refund? I'm in Australia.
I received an email from SAS changing my LYR-OSL flight on 30 July to a later time. The original earlier flight was cancelled. From the refund rules, I think am entitled to a refund for this flight.
I have another flight OSL-LYR on 19 July which I will cancel based on fare rules (& lose my money).

So I rang their Australian phone number but they do not have the option to talk with an operator to do this.
Using the My Booking page only allows me to cancel according to the fare rules (as others here have noted).
I cannot find an email address to send this refund request.

1. Do you think I'm eligible for a full refund on the changed LYR-OSL flight?
2. If so, how do I contact them?
3. Or have I lost most of my money and will have to cancel according to the fare rules? (~A$500 X 2 pax = ~A$1000)
Many thanks.

1.Yes
2. Call one of their Nordic numbers. The Swedish one is +46 8 797 40 00. Use Skype to save money in the event of a long wait. Their opening hours are 0800 - 1800 CET.
3. If your outbound and return are split tickets then you have lost the outbound unless they cancel or reschedule it too...

I have two cancellations from April 22nd and April 29th. Both announced with about 9 day�s notice and not directly Covid related since both Swedish and Luxembourgish airports were open. Requested refund same day and nothing.
since now close to three months have elapsed I decided to submit a lawsuit asking for refund with legal interests and 261/2004EC compensation (normally I would not have asked for this last part, but their cavalier attitude in stating they won�t refund until October at the earliest annoyed me so much that I want a judge to decide on whether compensation is due or not )

Well, that didn't work out. As far as SAS were concerned, they have just moved us to the later flight and no full refund is possible.
Australians are barred from leaving the country anyway because of covid-19, and I suspect SAS is aware of this restriction. It's possible to take legal action against the Australian subsidiary under consumer rights legislation but (a) it takes a lot of effort, (b) can be expensive, and (c) there's no guarantee of success given the new world we now live in.
It is best to cancel and take the loss.
At least Finnair were very helpful for our MEL-OSL flights. Just waiting for the refund (which will take quite a while). These were business D class which I think are fully refundable.

Oh - they just moved the flight to another time the SAME DAY? Then I retract my "Yes:" I thought it was to a later date. Sorry!

Do not give up! If the change means that you arrive more than 4 hours late compared to your original routing, then you are entitled to a full refund under Regulation 261/2004/EC accessible here https://eur-lex.europa.eu/legal-cont...4R0261&from=EN .

You can send them a recorded delivery letter demanding this refund and quoting the regulation, and if the decline it you can just ask your card issuer to raise a chargeback for either "Credit not Processed" or "not as described". Alternatively, if you do not wish to chargeback, you can complain to the Swedish NEB which is www.arn.se (they are flooded with complaints and in my experience NEBs always side with their national airline)

Received this morning:

"Hi, vanillabean

We haven’t forgotten about you.

The corona outbreak and the comprehensive travel restrictions have resulted in thousands of flight cancellations. This means that a lot of people have applied for refunds – including you.

Each refund application is handled individually. And with the great amount of cases that we’re currently processing, the waiting time is currently too long.

We apologise for this and are doing everything we can to speed up the process, but it’s going to take time.

We hope you have a pleasant summer.

Kind regards,
SAS"