Pre corona when they just went and cancelled a hell of a lot of their flights.

Thing is, even with Ryanair, they actually gave me information regarding what was going on, SAS sent me the initial "Your booking is cancelled" email, and if I hadn't have contacted them this morning to see what was actually going on I have no doubt that would still be the only information they would have provided me with. Even more annoying that due to this pandemic I also had to cancel a hotel reservation, the hotel chain gave me my money back (more than my flights cost) within 10 hours of the cancellation...

It's obvious they are holding as many refunds back as possible in order to maintain "cash in the bank" and possibly earn a little bit more interest on other peoples money, but a bit of honesty might make people less angry at them.

Once I get my refund, I'll be certainly looking at other companies for my annual trips to Norway instead of SAS.