Has anybody received a refund?
Jul 30, 2020 | 12:01 am
#106
Join Date: Mar 2014
Location: Drammen, Norway
Programs: SAS Eurobonus Diamond, HHonors Diamond
Posts: 310
Yesterday I finally received a refund for my flight that was canceled March 24. I have still not received a refund for a similar flight that was canceled March 16!
Jul 30, 2020 | 3:03 am
#107
Join Date: Jul 2013
Location: GIB BCN LUX MLA GOT LCA ATH
Programs: Miles and More FTL; Miles and Bonus *G; Emirates
Posts: 94
I am still awaiting refunds for flights cancelled beginning of April... I got quite good voucher offer for one of the flights.
Another data point: They cancelled my flight to Los Angeles without giving me 14 days notice. No way to get through on the phone to request refund, no way to email them either... so I sent a recorded delivery letter that needs to be signed for and they haven't even bothered accepting the letter.
I am starting to get frustrated with having to take arilines to court to get my refunds
Another data point: They cancelled my flight to Los Angeles without giving me 14 days notice. No way to get through on the phone to request refund, no way to email them either... so I sent a recorded delivery letter that needs to be signed for and they haven't even bothered accepting the letter.
I am starting to get frustrated with having to take arilines to court to get my refunds
Jul 30, 2020 | 6:28 pm
#109
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Diamond Metal (OWE), SK Gold (STE+, LTG), UA Platinum(*G),Marriott Titanium (LTP)
Posts: 26,337
I applied for my voucher, quite efficient and automated process. I guess a lot of resources went in to setting this up, rather than processing refunds.
Jul 30, 2020 | 7:22 pm
#110
Join Date: Aug 2015
Location: SFO
Programs: AS Titanium (OW), HA Platinum, SK Silver (ST), UA (*A), UR, MR, IHG Gold
Posts: 4,791
Jul 30, 2020 | 10:51 pm
#111
Join Date: Mar 2019
Location: DK
Programs: A3 Gold, BA Silver
Posts: 870
Jul 30, 2020 | 11:02 pm
#112
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Diamond Metal (OWE), SK Gold (STE+, LTG), UA Platinum(*G),Marriott Titanium (LTP)
Posts: 26,337
Initially I just cancelled as it was a flexible Plus ticket. I had not really imagined at that point the whole thing would become this protracted. And catastrophic for the airlines.
Jul 31, 2020 | 7:50 am
#114
Suspended
Join Date: Jan 2003
Location: London, UK.
Programs: SQ LPPS, A3 *G, BA Silver aiming for Bronze
Posts: 1,506
That's not how it is with SAS, enter the voucher details and it will deduct the fare if the voucher is of a higher value than you are spending. The remaining value can then be used on further bookings.
Aug 6, 2020 | 11:47 pm
#115
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 52,340
I had a double take moment this morning... one of my tickets got refunded!
Ticket booked for April 19 on December 15. Flight cancelled April 8, refund request submitted via generic webform on April 9.
Credit showed up yesterday on my CC account with date of July 30.
So one YTH ticket done, two award and one adult ticket to go. All for the same flight
Ticket booked for April 19 on December 15. Flight cancelled April 8, refund request submitted via generic webform on April 9.
Credit showed up yesterday on my CC account with date of July 30.
So one YTH ticket done, two award and one adult ticket to go. All for the same flight
Aug 7, 2020 | 10:48 am
#116
Join Date: Oct 2018
Posts: 2,423
As a point of reference:
- Flight intended for August 4, canceled in early July (I noticed around July 10th)
- Requested cancellation/refund on July 15
- Refund posted on my card today with an effective date of August 5.
So, just over 2 weeks now.
- Flight intended for August 4, canceled in early July (I noticed around July 10th)
- Requested cancellation/refund on July 15
- Refund posted on my card today with an effective date of August 5.
So, just over 2 weeks now.
Aug 7, 2020 | 12:13 pm
#117
Join Date: Feb 2014
Programs: UA Gold, WN A-List, Marriott Plat, Hertz President's Circle
Posts: 73
Wow, that's amazing. Thanks for sharing. I'm similar timing (flight intended August 13, flight canceled and refund requested July 6) and haven't received a refund yet, but the error message I get when I go to Manage my Booking has changed from: "We have received your refund Request" to "Something went wrong when processing your request." Not sure if that's good news or what....
Aug 10, 2020 | 8:15 am
#119
Join Date: Jan 2014
Location: DUS
Programs: DL, HHonors, Bonvoy, Hyatt
Posts: 2,076
I (stupidly) booked via Expedia, but now I see that if I had booked with SAS directly I could "easily" get a voucher for the full value. Expedia is suggesting that I will be assessed an €80 rebooking fee if I cancel. What is the truth?
Aug 10, 2020 | 9:28 am
#120
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Diamond Metal (OWE), SK Gold (STE+, LTG), UA Platinum(*G),Marriott Titanium (LTP)
Posts: 26,337
If you booked through a TA, you have to deal with the TA for rebookings and cancellations. They can assess fees in addition to any airline rules.