Has anybody received a refund?
#196




Join Date: Jun 2020
Posts: 4
Had two separate bookings for a flight cancelled in June. Got a refund email for one ticket last Friday, but it hasn’t posted to CC yet. Got no email on the other, but a refund for full amount posted to card today. Still, no word on the earlier refunds from May.
#197
Original Poster




Join Date: Nov 2009
Posts: 242
Advice needed. Today I received 6 refund invoices from SAS that aren't for me. They showed people's names/addresses etc and what they were getting. Anybody have any suggestions who I can contact. They came from a no-reply email address
#198
Join Date: Oct 2020
Posts: 9
That is bad, call customer services and tell them
If they have the peoples email addresses on, I would let them know as well, good old SAS
Contact information for SAS Customer Service/EuroBonus can be found under Contact on SAS' website. In Sweden, call +46 8 797 4000, in Norway +47 2189 6400, in Denmark +45 70 10 20 00 and in other countries +46 8 797 4000.
If they have the peoples email addresses on, I would let them know as well, good old SAS
Contact information for SAS Customer Service/EuroBonus can be found under Contact on SAS' website. In Sweden, call +46 8 797 4000, in Norway +47 2189 6400, in Denmark +45 70 10 20 00 and in other countries +46 8 797 4000.
#199
Suspended
Join Date: Jan 2005
Location: London
Programs: plenty - ggl, ccr, etc, etc.
Posts: 1,704
if booked with a UK or US credit card raise a dispute and do a chargeback. Make sure you have the cancellation email and other evidence, You can do this even if SAS is supposedly refunding you, Its far simpler - as the onus is then on SAS to push back against the disputed amount, which given their present incompetence won't happen. but also they have no basis to push back.
As this is now going on for 7 months, the covid excuse is running a bit thin: Airlines has started and failed in shorter time frames. I'm getting worried there's now such ill-will that SAS will go bust in the recovery as their previous regular flyers avoid booking them.
As this is now going on for 7 months, the covid excuse is running a bit thin: Airlines has started and failed in shorter time frames. I'm getting worried there's now such ill-will that SAS will go bust in the recovery as their previous regular flyers avoid booking them.
#202
FlyerTalk Evangelist


Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 12,722
I saw someone wanted to fire a chargeback with AMEX in the UK and he was told that they won't do it.
My experience with Ikano is that they will do it if the airline told you that they won't issue you a refund.
My experience with Ikano is that they will do it if the airline told you that they won't issue you a refund.
#203
Original Poster




Join Date: Nov 2009
Posts: 242
I filed a chargeback with Amex in the UK and it got approved. I told them I had waited a couple of months and that SAS wouldn't even give me a date when they would look at it. The chargeback was immediately approved
#204

Join Date: May 2017
Posts: 2,049
You could also chase SK through the royal bailiff or through the courts.
#205
FlyerTalk Evangelist



Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 13,886
?? That option is not a realistic option for 99% of us
#206



Join Date: Jan 2016
Location: LON
Programs: BAEC
Posts: 5,050
Agree for most people this will be daunting, and the process is going to vary depending on which country you are based.
But small claims courts where they exist should be reasonably accessible to the public, don't need lots of legal knowledge, and its usually just a case of presenting evidence to the court of how you have been wronged, and the legal basis for your claim (provide things like your original booking email, eticket, cancellation email, any other usual emails or time/date of calls, and provide the SAS T&Cs highlighting their refund section, and EU261 refund in 7 days)
#207
FlyerTalk Evangelist



Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 13,886
My understanding is that except for the UK, small claims court procedures are not available in other European countries. Even if small claims procedures would be available most people wouldn't know how to initiate and conduct such legal proceedings unless researching a lot on how to do it or being a lawyer.
#208

Join Date: May 2017
Posts: 2,049
International: https://europa.eu/youreurope/busines...e/index_en.htm (can't be used if you're suing someone in Denmark)
Domestic: Unavailable in Denmark, Finland and possibly other countries. In Sweden, the procedure is used if you demand that someone pays you at most 23,650 SEK (2020 amount, adjusted for inflation every year). In other words, it can't always be used for refunds of intercontinental tickets in premium cabins.

