Has anybody received a refund?
Apr 28, 20, 1:06 pm
#1
Original Poster
Join Date: Nov 2009
Posts: 224
Has anybody received a refund?
HI
I had a ticket that was cancelled and the agent said I was eligible for a full refund. It has been over 4 weeks and I rang up to check the status and all the agent would say is that I would get a refund but she couldn't say when. Is this just a trick or does anybody know if SAS are actually processing refunds?
I had a ticket that was cancelled and the agent said I was eligible for a full refund. It has been over 4 weeks and I rang up to check the status and all the agent would say is that I would get a refund but she couldn't say when. Is this just a trick or does anybody know if SAS are actually processing refunds?
Apr 28, 20, 2:06 pm
#2
Join Date: Jul 2008
Programs: EBG4Life, EBD, 1MM
Posts: 1,370
It took 5-6 weeks for us to get out EU compensation from mid-Feb. They are slowly getting around to it, but please realize that they are completely overloaded at the moment with all the cancellations and issuing of vouchers. It will come eventually. Let's see if the vouchers are worth anything when this is all over, but for now SAS looks to be solvent.
Apr 28, 20, 4:16 pm
#3
Join Date: Jun 2011
Location: Chicago
Programs: UA 1MM Premier Gold
Posts: 117
I had an itinerary on SAS to depart 21 April. The flight was cancelled per email notification 15 April; I waited a couple of more
days to make sure it was on the website as well and submitted a refund request on 19 April, which was acknowledged by SAS
in email. Today I received email from SAS that the refund has been processed to my credit card (it hasn't hit the card yet,
but I think the bulk of the work is done).
They originally said 7 business days, which I was pretty skeptical of, but they took care of it in the stated timeframe, so kudos
to SAS.
The itinerary was booked on sas.com, so that probably helped.
days to make sure it was on the website as well and submitted a refund request on 19 April, which was acknowledged by SAS
in email. Today I received email from SAS that the refund has been processed to my credit card (it hasn't hit the card yet,
but I think the bulk of the work is done).
They originally said 7 business days, which I was pretty skeptical of, but they took care of it in the stated timeframe, so kudos
to SAS.
The itinerary was booked on sas.com, so that probably helped.
Apr 28, 20, 4:39 pm
#4
Join Date: Mar 2017
Posts: 22
Been waiting for my refund since it was cancelled on the 19th March. Called up last week and the agent said that they were processing refunds from 2 weeks prior to my cancellation (beginning of March) and I should see the refund in about 2 weeks. Sounded like a canned response but waiting another week to see what happens. All the itinerary was booked on sas.com - trip was booked for within EU.
Apr 28, 20, 11:06 pm
#5
Join Date: Feb 2013
Location: France
Programs: A3 *G; AC
Posts: 409
I am totally disappointed with SAS. I had a flight on March 27 from Oslo through CPH to CDG. I was meant to be arriving in Oslo on a Hurtigruten cruise from London that was cancelled. On March 14 I cancelled my trip and now they are refusing to offer me a refund because they hadn't yet cancelled the flights. They have told me that if I had waited until they cancelled the flight I would have received a full refund. I think that this is splitting hairs and that I should be receiving a refund. Does anyone have anything to suggest? Thanks.
Apr 29, 20, 1:05 am
#6
Join Date: Jan 2012
Location: Koala Lemur
Programs: SK EBD LTG (*G)
Posts: 2,305
I do not think you stand any chance. If you cancelled non-refundable ticket voluntarily, SK will stick to the rules. They will always say this was your choice. This is a standard procedure (not just now).
Apr 29, 20, 4:18 am
#7
Join Date: Sep 2012
Location: AGH
Posts: 5,871
Originally Posted by hastuk
I am totally disappointed with SAS. I had a flight on March 27 from Oslo through CPH to CDG. I was meant to be arriving in Oslo on a Hurtigruten cruise from London that was cancelled. On March 14 I cancelled my trip and now they are refusing to offer me a refund because they hadn't yet cancelled the flights. They have told me that if I had waited until they cancelled the flight I would have received a full refund. I think that this is splitting hairs and that I should be receiving a refund. Does anyone have anything to suggest? Thanks.
Originally Posted by SK2751
I do not think you stand any chance. If you cancelled non-refundable ticket voluntarily, SK will stick to the rules. They will always say this was your choice. This is a standard procedure (not just now).
Apr 29, 20, 6:15 am
#8
Join Date: Jul 2017
Location: Oslo, Norway
Programs: SK Diamond *G
Posts: 42
Originally Posted by hastuk
I am totally disappointed with SAS. I had a flight on March 27 from Oslo through CPH to CDG. I was meant to be arriving in Oslo on a Hurtigruten cruise from London that was cancelled. On March 14 I cancelled my trip and now they are refusing to offer me a refund because they hadn't yet cancelled the flights. They have told me that if I had waited until they cancelled the flight I would have received a full refund. I think that this is splitting hairs and that I should be receiving a refund. Does anyone have anything to suggest? Thanks.
I would presume you could have asked for a voucher?
Apr 29, 20, 6:21 am
#9
Join Date: Jul 2017
Location: Oslo, Norway
Programs: SK Diamond *G
Posts: 42
My husband got a full refund from SAS when his flight was cancelled three weeks ago.
I have a flight to Bergen next weekend. It's to visit my sister, and I don't think I will go. I'll probably call SAS and ask if I can get a voucher. If not, then I'll take the taxes back. It's my choice not to travel, so I don't expect SAS to do more, but I hope for a voucher :-)
I have a flight to Bergen next weekend. It's to visit my sister, and I don't think I will go. I'll probably call SAS and ask if I can get a voucher. If not, then I'll take the taxes back. It's my choice not to travel, so I don't expect SAS to do more, but I hope for a voucher :-)
Apr 29, 20, 7:12 am
#10
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 9,311
Originally Posted by hastuk
I think that this is splitting hairs and that I should be receiving a refund.
I suggest to learn from it and move on.
Apr 29, 20, 11:41 am
#11
Join Date: Apr 2020
Posts: 5
companies need to be saved
I'd had an upcoming trip to Italy before spreading started. After all these news I thought I have to cancell all my bookings in hotels and airline tickets, but then I realised that I would have an opportunity to visit the country anyway and the ability of having everything prepared in advance were ore attractive for me than nervous waiting for a refund. That is why I just changed the dates of a trip, hotell bookings and so on. The companies were gad to help me with it and do it for free because they didn't want to lose money and clients during this time. I guess I helped them a bit with it.
May 4, 20, 4:34 am
#13
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN**
Posts: 45,111
I had 4 oneway tickets (1 regular, 1 youth, 2 award) with SAS ARN-MUC on April 19, which were cancelled April 8th. On the 9th I applied for refund using the form, haven't heard anything since. I'll give them two more weeks before I call.
May 4, 20, 9:14 am
#14
Join Date: Jan 2003
Location: HEL
Programs: *G, used to be with TK but left due to their corruption and political ties
Posts: 4,325
I cancelled a 750-ticket with a 300 cancellation fee beginning of Feb (so should receive 450 back) and after a week received a refund of 60. Asked for this to be corrected and am still waiting.
May 5, 20, 12:24 pm
#15
Join Date: Mar 2014
Programs: *G
Posts: 450
I cancelled 2 return tickets on different days using the form. For both, I received an email stating that they had received my refund request but they had longer than usual processing time. As one was an award booking, I asked for a refund of the points after a month of waiting and was informed that the booking had not been added to the refund queue. I decided to ask, and neither had the other one. So they were added then and I was told there is a 6-8 week processing time.
