That is bad, call customer services and tell them
If they have the peoples email addresses on, I would let them know as well, good old SAS
Contact information for SAS Customer Service/EuroBonus can be found under Contact on SAS' website. In Sweden, call +46 8 797 4000, in Norway +47 2189 6400, in Denmark +45 70 10 20 00 and in other countries +46 8 797 4000.