Originally Posted by
Buzz53
Well, that didn't work out. As far as SAS were concerned, they have just moved us to the later flight and no full refund is possible.
Australians are barred from leaving the country anyway because of covid-19, and I suspect SAS is aware of this restriction. It's possible to take legal action against the Australian subsidiary under consumer rights legislation but (a) it takes a lot of effort, (b) can be expensive, and (c) there's no guarantee of success given the new world we now live in.
It is best to cancel and take the loss.
At least Finnair were very helpful for our MEL-OSL flights. Just waiting for the refund (which will take quite a while). These were business D class which I think are fully refundable.
Do not give up! If the change means that you arrive more than 4 hours late compared to your original routing, then you are entitled to a full refund under Regulation 261/2004/EC accessible here
https://eur-lex.europa.eu/legal-cont...4R0261&from=EN .
You can send them a recorded delivery letter demanding this refund and quoting the regulation, and if the decline it you can just ask your card issuer to raise a chargeback for either "Credit not Processed" or "not as described". Alternatively, if you do not wish to chargeback, you can complain to the Swedish NEB which is
www.arn.se (they are flooded with complaints and in my experience NEBs always side with their national airline)