Received this morning:

"Hi, vanillabean

We haven’t forgotten about you.

The corona outbreak and the comprehensive travel restrictions have resulted in thousands of flight cancellations. This means that a lot of people have applied for refunds – including you.

Each refund application is handled individually. And with the great amount of cases that we’re currently processing, the waiting time is currently too long.

We apologise for this and are doing everything we can to speed up the process, but it’s going to take time.

We hope you have a pleasant summer.

Kind regards,
SAS"