Originally Posted by Buzz53

How do you get in contact with SAS to get a refund? I'm in Australia.
I received an email from SAS changing my LYR-OSL flight on 30 July to a later time. The original earlier flight was cancelled. From the refund rules, I think am entitled to a refund for this flight.
I have another flight OSL-LYR on 19 July which I will cancel based on fare rules (& lose my money).

So I rang their Australian phone number but they do not have the option to talk with an operator to do this.
Using the My Booking page only allows me to cancel according to the fare rules (as others here have noted).
I cannot find an email address to send this refund request.

1. Do you think I'm eligible for a full refund on the changed LYR-OSL flight?
2. If so, how do I contact them?
3. Or have I lost most of my money and will have to cancel according to the fare rules? (~A$500 X 2 pax = ~A$1000)
Many thanks.