Mar 8, 2017, 3:40 am

FlyerTalk Forums Expert How-Tos and Guides

Last edit by: N1Rotate

Qatar have confirmed the presence of a policy whereby if a customer booked a QSuites flight and subsequently gets an aircraft type swap can you request travel on an alternative flight, subject to availability, see post #2709 Previously this included change of routing, now it only includes changing the date on the same routing. QR issued tickets only!

The Q Suite Master Thread

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Aug 7, 2019, 8:02 am

#2551

Traveller999

Join Date: Mar 2017

Programs: QR Platinum, Star Alliance Gold (LH Sen)

Posts: 764

Quote:

Originally Posted by Dr. HFH

I see nothing wrong with traveling in business class (or any cabin) with a well behaved toddler. I do, however, see a real problem traveling in any cabin with a poorly behaved child of any age. An airplane cabin is a public space, and an enclosed and tightly packed one, at that. Anyone traveling with a child has a responsibility to everyone else to ensure some reasonable level of decorum.

I did not mean to address you...it was in general, as I am aware of the discussion Baby / Toddler in bussines class
Yes, I agree, that´s why it is real fun for us as family, to travel ;-)
But I want to add that "adult travelers do have the same responsibility for everyone to ensure ..." ;-)

EvD86 likes this.

Last edited by Traveller999; Aug 7, 2019 at 7:27 pm

Aug 7, 2019, 12:31 pm

#2552

T8191

FlyerTalk Evangelist

Join Date: Mar 2010

Location: JER

Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!

Posts: 32,145

We have just had some minor rescheduling for our LGW-DOH-CPT in November. On checking the booking, the DOH-CPT (both ways) is showing A350-1000 with seat selection in Business reflecting that.

I hope this is not a spoof, as we’re actually quite excited about the prospect ... especially as we’re usually in J on BA or AA

purple1addict and wilsnunn like this.

Aug 7, 2019, 12:50 pm

#2553

Dselvan

Join Date: Jan 2013

Location: UK

Programs: BA Gold, Hilton Diamond

Posts: 804

Quote:

Originally Posted by Traveller999

When I book flights explicitly because of Qsuite (as it is the most convenient when i travel with my wife and our daughter due to the "double bed" - before somebody says anything against travelling in business class with a toddler - we did this now 3 times with her and she did not "disturb" one passenger...) and the seats assigned at time of booking / paying are the Qsuite double bed seats, then I am not "more aware of", I am quite pissed off (sorry for the wording) when the aircraft gets changed and QR does not value it important enough, to at least inform me, the customer, about the change....this happened now in 4 or 5 out of my 6 last flights - and now again for my upcoming QR833 flight in September...

While I feel your pain, I have set my expectation that I won't get Qsuites and if I do, then it is a bonus. Till QR have got an all Q-suites fleet with their 777 and A350 fleet etc (which is never going to happen in a hurry), some of us souls will have to be disappointed with non Q-suites seats. Has happened to me before and guess will happen again.
When EK swapped us from an A380 flat bed window seat to a slightly sloped middle seat of 3 on the EK 777, that makes you really p****d off!!! I know since it happened to me a long while ago.

Traveller999 likes this.

Aug 7, 2019, 7:58 pm

#2554

hhbean

Join Date: Jul 2007

Location: NYC

Programs: AA PLT PRO, DL FO

Posts: 37

Pleasantly surprised to see both South African legs of my December JFK-DOH-JNB;CPT-DOH-JFK itinerary change to Q Suites in the last few days. DOH-JNB changed from regular 359 to Q Suite equipped 359 and CPT-DOH went from regular 359 to 350-1000. We're pretty far out, but sure do hope it sticks.

T8191 likes this.

Aug 8, 2019, 1:36 am

#2555

T8191

FlyerTalk Evangelist

Join Date: Mar 2010

Location: JER

Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!

Posts: 32,145

Quote:

Originally Posted by hhbean

As that's just happened to 2 of us here, it strikes me as a permanent fixture rather than random re-allocation of airframes.

Aug 8, 2019, 11:18 am

#2556

AmaaiZeg

Join Date: Mar 2014

Posts: 582

Quote:

Originally Posted by T8191

We’ve just completed our first QR flights in business last June. LGW-DOH 787, DOH-HKT return A350-9 non Qsuite and as our LGW return flight was cancelled... A350-1000 Qsuite to LHR. I’m normally in the BA J window seat and enjoyed all three QR seats! Hubby is normally in the BA J aisle seat (he can fall asleep anywhere!) and actually preferred the open cabin of the A350-9 non Qsuite. He found the Qsuite a bit too “closed in” even with the door open. For my inflight kiddies swim/gym bag, there was actually more storage space in the 787 and A350-9. Whichever type you get, you both will enjoy! Crew are fantastic (like BA) , service, food and drinks ... yummy yummy. I tried their ice cream and was pleasantly surprised by the decoration. You’ll be able to let us know in your next trip report how it compares to the AA sundae.
One final tip, don’t get carried away trying out too many dishes at Doha airport. I did and I could then not finish my delicious hot fish biriany on the way back to LHR.
Ps their fruit dishes are superb. Definitely better than BA.
I still prefer direct flights with BA because of longer sleep and arriving refreshed, but wouldn’t hesitate to fly Qatar again if we needed the tier points or the flights were cheaper than BA.
Enjoy your trip.

T8191 likes this.

Aug 8, 2019, 11:22 am

#2557

plunet

Join Date: Jan 2016

Location: LON

Programs: BAEC

Posts: 3,916

Quote:

Originally Posted by T8191

As that's just happened to 2 of us here, it strikes me as a permanent fixture rather than random re-allocation of airframes.

Uncle T, there are several months between now and December when the QR airframe reallocation randomiser can come into effect. But as you note, your route has had several reports of it currently being scheduled for QSuites. What the QR gods can give, they can also take back. So please set your expectations appropriately and get ready for airframe turbulence, there is less chance of changes from a month to a T - a few days out, and then the IRROPs dice starts to take effect, often at the gate.

But I do hope you get a QSuites experience, not least so that you can report back on the BA board

Bago'peanuts, florin, T8191 and 2 others like this.

Aug 8, 2019, 12:20 pm

#2558

Dr. HFH

FlyerTalk Evangelist

Join Date: Jan 2007

Location: BOS/UTH

Programs: AA LT PLT; QR GLD; Bonvoy LT TIT

Posts: 12,753

Quote:

Originally Posted by plunet

The QR Airframe Reallocation Randomiser

I like that moniker. Perhaps AAB can market and sell this piece of software to other carriers.

Aug 8, 2019, 12:24 pm

#2559

T8191

FlyerTalk Evangelist

Join Date: Mar 2010

Location: JER

Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!

Posts: 32,145

Thanks to both BA Forum ‘familiars’

Variability noted. We always set our expectations low, so if the -1000/Q-suites actually happens, we will be thrilled. If not, it will still be an interesting change from BA/AA long-haul. A flat bed is my prime concern on any flight over 3 hours!!

Trip Report guaranteed, of course, but I have an IAD and an MLA to do before then. It’s a hard life being retired!

AmaaiZeg likes this.

Aug 8, 2019, 1:45 pm

#2560

Mr. Vker

Join Date: Feb 2006

Location: Cockeysville, MD

Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat

Posts: 9,467

Defective Suite. Wife and I flew the late flight JFK-DOH Wednesday night. (Currently in the Al Safwa lounge now via paid access. Well worth it due to long layover.) Anyway, my wife's seat didn't work. Entertainment was fine, but none of the seat movement controls worked. She didnt realize until after take off. They were able to manually recline it slightly-but never into a sleep position. This is one of four segments. But certainly an important time to be able to sleep. Paid tickets as well. I am going to contact Qatar. What do you think is reasonable-assuming no other issues-and we dont expect any? We don't fly them much so miles or credit won't be very helpful. The crew did make a report of the issue about the seat.

Aug 8, 2019, 7:18 pm

#2561

Traveller999

Join Date: Mar 2017

Programs: QR Platinum, Star Alliance Gold (LH Sen)

Posts: 764

Quote:

Originally Posted by Mr. Vker

My guess would be that you will get nothing, unfortunately. At least I did not, when I had a similar problem on a non Qsuite flight 2 years back.
But it´s all the time worth a try ;-)

Aug 8, 2019, 11:44 pm

#2562

Mr. Vker

Join Date: Feb 2006

Location: Cockeysville, MD

Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat

Posts: 9,467

Quote:

Originally Posted by Traveller999

My guess would be that you will get nothing, unfortunately. At least I did not, when I had a similar problem on a non Qsuite flight 2 years back.
But it´s all the time worth a try ;-)

I was debating but am going to try. Our second flight Doh-Mle has an equipment change last minute. No q suites. People were getting new seat assignments etc. so my wife was 0 for 2. I know she wasn’t guaranteed any seat type. But she should have a seat that works.

Traveller999 likes this.

Aug 8, 2019, 11:56 pm

#2563

sparkj

Join Date: Sep 2017

Location: Hong Kong

Programs: CX DM/OWE, Marriott Platinum

Posts: 155

Quote:

Originally Posted by Mr. Vker

A non functional seat usually nets you a good amount of compensation, I searched a few old posts about complaints on BA/CX a while back and there were people getting large amounts of miles for such issues (I recall it being F class instead of J class though).
I've also gotten compensation from either airline for various smaller issues. I have no experience yet with QR complaints though...

Either way you should file a complaint, as (1) you can only gain compensation (probably in miles), you cant lose, you might lose the few minutes it takes to file that complaint...; and (2) the only way to help ensure that you and other customers don't get stuck with a non functioning seat in the future is by telling the airline...

Aug 9, 2019, 1:52 am

#2564

Traveller999

Join Date: Mar 2017

Programs: QR Platinum, Star Alliance Gold (LH Sen)

Posts: 764

Quote:

Originally Posted by sparkj

But we are talking about QR here and unfortunately, acknowledging / honoring problems cused by them is not their strength :-(

sparkj likes this.

Aug 9, 2019, 6:55 am

#2565

Dr. HFH

FlyerTalk Evangelist

Join Date: Jan 2007

Location: BOS/UTH

Programs: AA LT PLT; QR GLD; Bonvoy LT TIT

Posts: 12,753

Quote:

Originally Posted by Mr. Vker

(Currently in the Al Safwa lounge now via paid access. Well worth it due to long layover.)

More than 6 hour layover? Are you being restricted to six hours in AS?