Mar 8, 2017, 3:40 am

FlyerTalk Forums Expert How-Tos and Guides

Last edit by: N1Rotate

Qatar have confirmed the presence of a policy whereby if a customer booked a QSuites flight and subsequently gets an aircraft type swap can you request travel on an alternative flight, subject to availability, see post #2709 Previously this included change of routing, now it only includes changing the date on the same routing. QR issued tickets only!

The Q Suite Master Thread

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Sep 29, 2019, 5:06 pm

#2701

anabolism

Join Date: Aug 2004

Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)

Posts: 8,937

Quote:

Originally Posted by chanieish

I have booked business class seats on QR675 on April 26, 2020. The seat map on the booking page shows the old configuration, though QR675 does offer Qsuites.

Am I just unlucky and on a flight that doesn't offer it? Or is it too early to tell as I have been looking at the past flights and 1/2 were Qsuites and the ones planned for March 2020 on are all old configuration (at least on expert flyer)

If you read a few pages of posts here, you'll see that QR is notorious for equipment swaps, from Qsuite to non-Qsuite and vice versa (and often back and forth any number of times). You can check ExpertFlyer to see the currently-loaded seat map, which is accurate as to what QR currently has configured, but may change any number of times before the flight departs. If you are an EF subscriber, you can create an Equipment Change alert which will notify you if the seat map changes.

Quote:

Originally Posted by pineapple_09

Both seats are independently operated so you can have both flat or one flat, one upright or whatever combo you want.

True when both seats are used independently. For true double-bed mode, QR offers a thin strip that covers the dividers between the seats, making them into a continuous surface.

Quote:

Originally Posted by the_outcast

I have booked a flight from PHL - DOH in July 2020, on an Airbus A350-900.

I booked this as I will be travelling with my wife and two 3-year old twins. I had thought it would be the Q-suites with the quad pod set-up but when I looked at the seat map, it's just the usual 1-2-1 formation. I had read that Philadelphia was switching to Q-suites by September 2019.

Is the layout correct? What are the chances of it being the Q-suite? I don't want to have to spend 12 hours on a plane with 3-year olds across the aisle from us...

See my comment above (or earlier posts in the thread). But as others have said, if you are in a reverse-herringbone layout, using two center pairs should be fine.

Quote:

Originally Posted by Dr. HFH

people are more likely to post undesirable substitutions than "I was flying LAX-DOH. Scheduled for QSuites and it was QSuites." Same phenomenon explains why there are always more complaint posts than praise posts, regardless of the airline, hotel chain or whatever.

It may be different with Qsuite, since people do post "I was scheduled for non-Qsuite and to my surprise and delight it changed to Qsuite!" In my experience, QR has far more equipment swaps than any other airline I fly, and I fly a lot of different carriers.

the_outcast likes this.

Sep 30, 2019, 12:58 am

#2702

ft101

Join Date: Jan 2010

Posts: 9,307

Quote:

Originally Posted by Dr. HFH

-- but remember, too, that people are more likely to post undesirable substitutions than "I was flying LAX-DOH. Scheduled for QSuites and it was QSuites."

I understand that, but it shoud be taken in proportion and there is a far higher proportion of equipment change posts in this forum when compared to other airline forums on here. I've read multiple new ones since my reply yesterday so it's more than just posting gripes being more likely than posting praise.

Sep 30, 2019, 6:05 am

#2703

Dr. HFH

FlyerTalk Evangelist

Join Date: Jan 2007

Location: BOS/UTH

Programs: AA LT PLT; QR GLD; Bonvoy LT TIT

Posts: 12,762

Quote:

Originally Posted by anabolism

Fair enough.

Quote:

Originally Posted by ft101

OK, but presumably QSuites are swapped in as often as they're swapped out.

Sep 30, 2019, 6:22 am

#2704

Traveller999

Join Date: Mar 2017

Programs: QR Platinum, Star Alliance Gold (LH Sen)

Posts: 764

Quote:

Originally Posted by Dr. HFH

OK, but presumably QSuites are swapped in as often as they're swapped out.

I do not think so, as it would be quite strange to "swap out" Qsuite from a advertised dedicated Qsuite route, to "swap it in" to a non Qsuite route.
I think, that there are basically too less aircrafts with Qsuite available to cater the advertised routes, so they keep switching them around ....but that´s just my opinion ;-)

Sep 30, 2019, 6:45 am

#2705

Neilgcal

Join Date: Aug 2015

Location: Aberdeen

Programs: BA Gold, IHG Diamond Ambassador

Posts: 650

Does anyone know if there are forward or down cameras on the 777-300 suites? I was booked on an A350-900 which does but got an aircraft change. Is the seating considered better on the 777 due to air vents in the centre and being slightly wider?

Sep 30, 2019, 8:06 am

#2706

Dr. HFH

FlyerTalk Evangelist

Join Date: Jan 2007

Location: BOS/UTH

Programs: AA LT PLT; QR GLD; Bonvoy LT TIT

Posts: 12,762

Quote:

Originally Posted by Dr. HFH

OK, but presumably QSuites are swapped in as often as they're swapped out.

Quote:

Originally Posted by Traveller999

I do not think so, as it would be quite strange to "swap out" Qsuite from a advertised dedicated Qsuite route, to "swap it in" to a non Qsuite route.I think, that there are basically too less aircrafts with Qsuite available to cater the advertised routes, so they keep switching them around ....but that´s just my opinion ;-)

Sure, but unless an aircraft is out of service for a mechanical or similar reason, if it's switched out of one flight, it's switched on to another, right? They wouldn't switch it out just to let it sit idle.

Sep 30, 2019, 10:15 am

#2707

sluneckov

Join Date: May 2017

Location: PRG

Programs: British Airways

Posts: 234

Quote:

Originally Posted by Neilgcal

no cameras

Sep 30, 2019, 2:55 pm

#2708

anabolism

Join Date: Aug 2004

Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)

Posts: 8,937

Quote:

Originally Posted by Dr. HFH

OK, but presumably QSuites are swapped in as often as they're swapped out.

Stands to reason, yes.

Quote:

Originally Posted by Traveller999

QR flies Qsuite planes to many more places than are on their advertised list of Qsuite destinations. So, many of the posts where people are disappointed that their Qsuite flight was swapped for a non-Qsuite one were on routes that are not advertised as Qsuite, but happened to be scheduled for a Qsuite plane at one point.

Quote:

Originally Posted by Neilgcal

To me, the 777 is much more enjoyable than the A350 because I fly in EF pairs with my spouse, and I get far too hot to sleep comfortably without air nozzles. But no cameras on the 777.

Oct 1, 2019, 11:41 pm

#2709

Traveller999

Join Date: Mar 2017

Programs: QR Platinum, Star Alliance Gold (LH Sen)

Posts: 764

A more specific statement by QR Twitter team, related to the procedure in case of change from Qsuite to non Qsuite

QUOTE
If the change to non-Qsuite is verified, you are entitled to 1) one-time free change (+/- 21 days of the original date; new origin or destination within the same country or 500-mile radius from the original origin or destination); and 2) refund without the cancellation fee.

)[/ame]

UNQUOTE

pineapple_09, plunet and fender5787 like this.

Oct 2, 2019, 1:30 am

#2710

ft101

Join Date: Jan 2010

Posts: 9,307

Change and a refund, that's generous. I'm sure they meant "or".

Kris_Chari and Traveller999 like this.

Oct 2, 2019, 2:41 am

#2711

Traveller999

Join Date: Mar 2017

Programs: QR Platinum, Star Alliance Gold (LH Sen)

Posts: 764

Quote:

Originally Posted by ft101

Change and a refund, that's generous. I'm sure they meant "or".

hahaha, I guess yes :-)

Oct 3, 2019, 12:16 am

#2712

plunet

Join Date: Jan 2016

Location: LON

Programs: BAEC

Posts: 3,918

Quote:

Originally Posted by Traveller999

I have put a link to this posting in the wiki at the top of the thread, as aircraft swaps and loss of QSuite seating is a frequently raised topic on the forum. Thanks @Traveller999

Traveller999 and fender5787 like this.

Oct 3, 2019, 8:19 pm

#2713

brunos

FlyerTalk Evangelist

Join Date: Jul 2006

Location: Hong Kong, France

Programs: FB , BA Gold

Posts: 15,568

Do we know what is meant by "verified"?
Let's say the change happens 2 months before the flight, would that qualify as "verified"?

Oct 3, 2019, 11:02 pm

#2714

kl1987

Join Date: Jan 2016

Location: South Africa

Programs: QR PC Platinum

Posts: 412

Quote:

Originally Posted by brunos

Do we know what is meant by "verified"?
Let's say the change happens 2 months before the flight, would that qualify as "verified"?

That only means that when you contact the QR Twitter team to change then they will verify with the relevant department whether there was indeed a change from Qsuite to non-Qsuite.

Traveller999 likes this.

Last edited by kl1987; Oct 3, 2019 at 11:51 pm

Oct 5, 2019, 6:54 am

#2715

solfi

Join Date: Oct 2010

Location: BER

Programs: QR Plat, BA Silver

Posts: 101

Quote:

Originally Posted by quinzinho

I get the feeling that the 777 Q-Suite conversion program has come to a halt. The last conversion is ages ago. Does anyone here have any idea why this is?

A7-BEA returned on 2nd october from maintenance with Q-Suite.
The The Complete Guide to the Qatar Airways Fleet already listed the plane under Q-Suite. So now 4 777 in high density with Q-Suite.