Mar 8, 2017, 3:40 am

FlyerTalk Forums Expert How-Tos and Guides

Last edit by: N1Rotate

Qatar have confirmed the presence of a policy whereby if a customer booked a QSuites flight and subsequently gets an aircraft type swap can you request travel on an alternative flight, subject to availability, see post #2709 Previously this included change of routing, now it only includes changing the date on the same routing. QR issued tickets only!

The Q Suite Master Thread

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Aug 27, 2019, 1:42 am

#2611

vsepr

Join Date: Feb 2010

Posts: 819

Review: Why Qatar Airways' Qsuite Is The World's Best Business Class

https://www.executivetraveller.com/r...business-class

Aug 28, 2019, 12:12 am

#2612

bear travels

Join Date: Jun 2019

Programs: BA Gold

Posts: 17

Flying from CPH to HKG on 3/9 and it seems I have just lost out on Qsuite roulette.

Of the 2 routes that day (162 & 818 / 164 & 816) I believe that 3 of flights are 'usually' Qsuites. Unfortunately it seems the DOH - HKG legs have both changed to the old 2-2 layout and the 162 has changed to a 359.

Appreciate that this happens often, but the aircraft change from 777 to 359 does seem odd to me - anyone know if is this because of other Qsuite route changes or just bad luck?

Edit: As a side note, I've just checked EF where I had/have aircraft change alerts set up for the 816/818 but didn't receive an email. I only noticed the above changes when I just logged in to modify my bookings on QR. Clicking on the 'quick check' magnifying glass on the EF alerts page also says that no aircraft change has been detected. Is there a lag in this updating or have I set it up incorrectly?

Last edited by bear travels; Aug 28, 2019 at 12:21 am

Aug 28, 2019, 2:46 am

#2613

Join Date: Mar 2000

Posts: 938

Quote:

Originally Posted by bear travels

Edit: As a side note, I've just checked EF where I had/have aircraft change alerts set up for the 816/818 but didn't receive an email. I only noticed the above changes when I just logged in to modify my bookings on QR. Clicking on the 'quick check' magnifying glass on the EF alerts page also says that no aircraft change has been detected. Is there a lag in this updating or have I set it up incorrectly?

IME there is a often a discrepancy / lag between the QR website and EF. I assume QR website is updated first and has the latest information.

Aug 28, 2019, 5:33 pm

#2614

anabolism

Join Date: Aug 2004

Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)

Posts: 8,937

Quote:

Originally Posted by bear travels

The alert should show what EF thinks is the current aircraft/config. If it's still the old aircraft, then likely EF just hasn't polled it yet. With the flight not being until March of next year, EF won't check it as frequently as if it was sooner. I would still expect EF to check at least every day, though, so it may be worth checking. You can always email EF support with the details and ask them to check it.

Aug 28, 2019, 5:35 pm

#2615

anabolism

Join Date: Aug 2004

Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)

Posts: 8,937

Quote:

Originally Posted by R2

IME there is a often a discrepancy / lag between the QR website and EF. I assume QR website is updated first and has the latest information.

Between QR web site and an EF query or an EF alert? An EF query should always show the same information as the QR manage my booking. An EF alert will be delayed because they are not real-time but rather periodic checks.

Aug 29, 2019, 12:51 am

#2616

NWplatinum

Join Date: Oct 2003

Location: Seattle

Programs: AS MVP100K, Hilton Diamond, IHG Gold

Posts: 3,215

Love Qsuites. Hands down the best business class in the world and possibly close to a first product.

Aug 29, 2019, 2:23 am

#2617

Join Date: Mar 2000

Posts: 938

Quote:

Originally Posted by anabolism

Good point and clarification. I have one experience when there was a discrepancy on an EF query. Maybe it was just being changed as I was checking and I obviously wasn't clicking the two websites simultaneously.

Aug 29, 2019, 6:10 pm

#2618

guesswho2000

Join Date: Mar 2013

Location: VIC, Australia

Programs: QF WP, SQ & VA Gold, IHG Spire AMB, HH Diamond + BA, AA, CX

Posts: 126

QR817 on 10/9 appears to have lost it's QSuite - apologies I know this has prob been asked before, but do QR have any history of swapping a flight back to QSuite after the seat map changes to 2-2-2?

What a first world problem to be worrying about!

Aug 29, 2019, 7:42 pm

#2619

anabolism

Join Date: Aug 2004

Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)

Posts: 8,937

Quote:

Originally Posted by NWplatinum

Love Qsuites. Hands down the best business class in the world and possibly close to a first product.

Depends what you compare it to. I'd say Qsuite is better than BA first and better than QR first. It's not as good as JL or CX or EY first. Compared to AA first it's better in some ways but worse in others.

Quote:

Originally Posted by guesswho2000

do QR have any history of swapping a flight back to QSuite after the seat map changes to 2-2-2?

Yes, very much so. Hence my advice (posted often in this thread) to set an EF Equipment Change alert, and reset it each time it fires.

guesswho2000 likes this.

Aug 29, 2019, 7:51 pm

#2620

guesswho2000

Join Date: Mar 2013

Location: VIC, Australia

Programs: QF WP, SQ & VA Gold, IHG Spire AMB, HH Diamond + BA, AA, CX

Posts: 126

Thanks anabolism, didn't know I could do that, although I have used EF before, so will have a play.

Aug 29, 2019, 8:48 pm

#2621

guesswho2000

Join Date: Mar 2013

Location: VIC, Australia

Programs: QF WP, SQ & VA Gold, IHG Spire AMB, HH Diamond + BA, AA, CX

Posts: 126

Quote:

Originally Posted by NWplatinum

Love Qsuites. Hands down the best business class in the world and possibly close to a first product.

Of course the new ANA J product finally gives it some stiff competition. The variability of what seat you might get casts a shadow on QR for me.

Obviously it's not unique to QR (until recently QF had an A330 with the dreaded Skybed II config still, so that was always a worry, and I did get stuck on it at least once), and it's not the end of the world, but if you're looking for a specific product, it's enough to make some think again I'd have thought, especially if QR means going slightly out of the way (HKG-DOH-LHR on QR vs HKG-LHR direct on CX, as an example).

Aug 29, 2019, 11:13 pm

#2622

Traveller999

Join Date: Mar 2017

Programs: QR Platinum, Star Alliance Gold (LH Sen)

Posts: 764

Quote:

Originally Posted by guesswho2000

QR817 on 10/9 appears to have lost it's QSuite - apologies I know this has prob been asked before, but do QR have any history of swapping a flight back to QSuite after the seat map changes to 2-2-2?

Unfortunately I cannot confirm any "swapping back", at least I did not experince any. But, I got a lot of swapping from Qsuite to non Qsuite this year - almost 2/3 of my "Qsuite" flights on advertised Qsuite routes (mainly MUC - DOH - MUC)

Aug 31, 2019, 11:27 am

#2623

guesswho2000

Join Date: Mar 2013

Location: VIC, Australia

Programs: QF WP, SQ & VA Gold, IHG Spire AMB, HH Diamond + BA, AA, CX

Posts: 126

Quote:

Originally Posted by Traveller999

Thanks, I'm not holding out much hope! The flight was still selling as Qsuite until today, now there's no mention of it, so I assume it's a distant memory. Oh well 😔

Traveller999 likes this.

Aug 31, 2019, 2:38 pm

#2624

fender5787

Join Date: Feb 2018

Location: Brooklyn, NYC

Programs: QR PC Platinum, TK M&S elite, UA silver, ITA Voltaire Executive (lol), Marriott Bonvoy Platinum

Posts: 1,171

Remember all, if your qsuite flight gets swapped out to a non-qsuite flight and another flight with qsuites are available within a day of your original flight, you can call QR customer service and they should be able to change you to the qsuite flight once for free. (I’ve done this twice) Although, if your newly changed qsuite flight changes to a non-qsuite config, you’re SOL.

Traveller999 likes this.

Sep 1, 2019, 6:07 pm

#2625

anabolism

Join Date: Aug 2004

Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)

Posts: 8,937

Quote:

Originally Posted by Traveller999

Unfortunately I cannot confirm any "swapping back"

There are a number of reports of this in this thread. Earlier this year, I had one flight that switched back and forth between Qsuite and non-Qsuite over and over. When checking in for the first flight (to DOH) I was able to get BPs for the connecting flight from DOH and it showed Qsuite (agent even remarked on it) but by the time we got to DOH it had changed again to non-Qsuite.

Traveller999 likes this.