Similar question:

When I was forced to use the safe, I opened one safe account. I added both my T-Mob account and my wife's t-Mob, to that Safe.

Now I think my wife should have her own Safe, in the interest of diversification.
Should I remove her from the original Safe? Or, can her card be listed on two separate Safes? or should I not mess with it?

You can remove from one safe and add to another (as described above, in a very "safe" way, you have to go through "Add card" button in order to remove one). I have not seen any problems resulting from that. You can try having the card in both safes just as a matter of testing (you sort of are in unique position of being able to answer your own question and contribute to the knowledge here). If that does not work, you still have the option of keeping both cards in the same safe or moving one card to a separate safe.

As of recently, you can no longer have the same reloadable card associated with multiple Safe accounts. I do, but only because they have not made any effort to enforce against existing accounts that had the cards prior to the last policy change.

Not true, I just now added a new card(pay power) to my safe which is in another safe(due to t-mobile refund).

I tried adding a card to two safes very recently and got the message "Sorry, but this card is already linked to another Safe."

I recently returned to the States and got back into MS. Since I missed the Redbird boat (I still have one, used it during the OD and Staples gift card sales), this t-mo/Reloadit combo has been a life saver! It's just too bad the safe is so buggy and unreliable.. I was wondering. How does it work for non-t-mobile customers? I have a t-mobile phone number but my gf doesn't. I was thinking about opening an account with my sister's t-mobile number but under my gf's name.. any thoughts? Also... are these accounts shut down often? I've been using mine to bill pay credit cards, but if I need to make a couple debit purchases here and there in the interest of keeping the gravy train going I will.. just want some feedback really.

The ability to remove cards is a very recent addition, along with ability to assign nicknames to the cards.

UPDATE : I did finally get my money. It appears that the supposed failed transaction transaction went through on retry the next day (without me doing anything). Since I had loaded another card the very next day I was confused that maybe the card from day before never loaded. Or atleast that's what AN support told me. I'll double check all my cards and tally the totals to see if the numbers match.

I hope you guys got your money back. Dealing with Rlit support was a nighmare.

getting this message "We are experiencing some technical difficulties. Please try again later." when i tried to load it to tmobile.

Well, finally had my first real Safe snafu. I loaded two packs yesterday and then went to load $1K to T-Mobile. I got a success message and thought nothing more of it. When I checked T-Mobile several hours later, it only showed $500; Safe shows $0. I can see in my history the two $500 loads, but transaction history shows only $500 moved to T-Mobile.

I called RL and they at least seem to acknowledge the problem (though can't explain how it happened). They have opened a problem ticket for the missing $500 pack.

Exact same thing happened to me. I did the load and transfer on Saturday night and called them sunday. The rep acknowledged and said someone will get back in 1 or business days. Hopefully I hear back today.

Good luck! Same thing happened to me last week and said I'd hear something in 3-5 business days. Today is day 6 and nothing. I called and they were not helpful then hung up on me when transferring to a supervisor.

I think a strong lesson here is to move one pack at a time. After the first one is done and confirmed, move the second one.

They're already a nightmare to work with.

I would agree with that. My episode with them took over 3 weeks to resolve. If it wasn't for TMO's promotional refund on the load fees, I'd avoid them altogether.

What a sh*t show this is becoming. I have another Safe account (different from the one with the missing RL Pack described above) that has a $500 balance that I cannot load out. For two days, I have gotten the "technical difficulties" message. When I call all they tell me is that my account is active and there are no website problems. No help at all with what could possible be causing the problem, other than to suggest clearing the browser. I also noticed that when I tried to log in from a different computer using a cleared browser, despite the message that a verification email for the new device was being sent, it never arrives. This is all behavior I have not experienced before.

The CR did say I could call back and request a refund if my problem persisted. Has anyone ever done this? Just curious on how long it takes. For $500, I am likely to just do a bill payment, remove the cards, and move on. This is my last month of RLs (though I will likely do my $10K of Serve loads across two accounts at the very beginning of July, as those are always problem free)-- I had a 16-month plan to hit a specific goal and am almost there.

Had this yesterday myself, it took forever for that email to arrive but it did eventually arrive and was able to load to the sfae and then unload to my DC immediately