Jul 8, 13, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Mar 28, 14, 6:24 am
#5626
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, LH, QR, SV, TK
Posts: 16,541
...
I asked them how it's relevant for my claim that they have the right to modify the T&C. No anwer from BRG Desk and IHGCare. I asked at Facebook for a explanation for the word "Household". They deleted my post and banned me from their Facebook Page. I asked them for contact details of IHG Managment, but they just ignore my Emails now.
In my opinion we haven't done anything against the T&C, household is a clear definition. Anyone have contact details for some instance above IHGCare and BRG Desk?
I asked them how it's relevant for my claim that they have the right to modify the T&C. No anwer from BRG Desk and IHGCare. I asked at Facebook for a explanation for the word "Household". They deleted my post and banned me from their Facebook Page. I asked them for contact details of IHG Managment, but they just ignore my Emails now.
In my opinion we haven't done anything against the T&C, household is a clear definition. Anyone have contact details for some instance above IHGCare and BRG Desk?
It's probably best to fight battles only when you have a chance of winning!
Mar 28, 14, 9:00 am
#5627
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,455
This is not about household. This is about that you stay at the same hotel free within a week. I know about a household definition. I know their T&C doesn’t state clearly about that but that’s how it’s interpreted. You are lucky that they don’t close down your account or banning you fom future BRG.
Mar 28, 14, 10:21 am
#5628
Join Date: Sep 2012
Posts: 4,428
Has anybody been able to get BRG for Travelpony price?
Mar 28, 14, 11:53 am
#5629
Join Date: Jul 2013
Posts: 1,035
I've never done this before but I found a hotel on hotels.com that is way cheaper than the price on the IHG website. However, the price on hotels.com said it is only good for today. If I book the room and file a claim, will they honor it if the price changes back tomorrow?
Mar 28, 14, 12:04 pm
#5630
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,455
I've never done this before but I found a hotel on hotels.com that is way cheaper than the price on the IHG website. However, the price on hotels.com said it is only good for today. If I book the room and file a claim, will they honor it if the price changes back tomorrow?
Mar 29, 14, 5:58 am
#5632
Join Date: Feb 2011
Location: C1, C1.5 C2
Programs: aa ua dl jb starwood marriott hyatt
Posts: 437
Can you use BRG for a one night stay?
Mar 29, 14, 6:02 am
#5633
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,455
Mar 29, 14, 4:54 pm
#5636
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,455
Mar 30, 14, 2:55 am
#5638
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,455
Mar 30, 14, 4:52 am
#5639
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 10,278
I always put in the name of the second guest when I file BRG claims - it was after they started asking me the name. So I thought I might as well make it easier for them to verify by putting it in. It doesn't take more time and I think it improves the chance of getting it approved (look less dodgy and less hassle from their side).
Mar 30, 14, 5:18 am
#5640
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
I always put in the name of the second guest when I file BRG claims - it was after they started asking me the name. So I thought I might as well make it easier for them to verify by putting it in. It doesn't take more time and I think it improves the chance of getting it approved (look less dodgy and less hassle from their side).
That said one does not need provide the name, say it will depend on your various friends plans nearer the time which friend will accompany you.
If you provide the second name, then if that person is not make stay date , you can't get a different person into room. A good reason i don't say John Smith as second name if I am asked.
