Jul 8, 13, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Mar 16, 14, 7:49 am
#5596
Join Date: Sep 2010
Programs: AZ FA+, A3 G, AB G | IHG RA, HGP D, FPC P, Accor P, BW D, HH D, Eleva, GHA P, 1862 Voyager
Posts: 1,852
Is there a currency that works best for receiving the bank transfer?
E.g USD / EUR / GBP / AUD / SGD ?
In the past I seemed to get reimbursed a bit more when using USD check.
But almost each time a bank transfer was done there would be quite a bit lost to FX exchange.
E.g USD / EUR / GBP / AUD / SGD ?
In the past I seemed to get reimbursed a bit more when using USD check.
But almost each time a bank transfer was done there would be quite a bit lost to FX exchange.
Mar 17, 14, 6:29 am
#5597
Join Date: Apr 2011
Programs: Kingclub - Gold,Skywards Silver,Jet Privilege Blue Plus,IHG Platinum,Marriott Silver,QMiles Burgundy
Posts: 74
Anyone knows if Euro is the billing currency for Yeego?
Mar 19, 14, 5:59 am
#5598
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 10,309
Definitely USD since IHG is wiring $ in USD, so if you have a USD account then your bank won't rob you for forex fee but they still can rob you for receiving $. The best is to have a USD account that doesn't charge you a fee for receiving $ from abroad. I recently opened an account with Citibank in Hong Kong that doesn't charge me $ for money from abroad.
Mar 19, 14, 1:32 pm
#5599
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,645
How often does IHG respond positively to a BPG claim ("we are working your FREE night"), but never get back to you? You would think they would get back within a week, right?
Mar 19, 14, 1:42 pm
#5600
Join Date: Aug 2010
Location: Portland, ME
Posts: 344
I just had one approved last Friday and hadn't heard anything since. I emailed them today and received an eamil back stating that they are still working on it and are still trying to reach the manager at the property but will email me when they have it adjusted...
This was the return email that I received:
Thank you for your email and we apologize for the delay. We are still waiting for hotel’s confirmation and unfortunately, we are in the process of getting hold of the manager authorized to adjust the reservation. In the event that the hotel was not able to amend your reservation prior to your arrival, please know that we will proceed with reimbursement.
Please be assured that we are on it and we’ll just send you an email once this has been confirmed. As part of the process, we will continue to contact the hotel and this case will be dealt accordingly.
We appreciate your patience and understanding on this matter.
Sincerely,
Ria Berdin
Best Price Guarantee Helpdesk
IHG
Last edited by robertwcook16; Mar 19, 14 at 1:46 pm Reason: addition
Mar 19, 14, 3:14 pm
#5601
Join Date: Sep 2004
Location: YVR
Programs: TK Elite Plus, IC Plat Ambassador, HH Diamond
Posts: 881
I booked 2 nights 10 days apart at the IC Tokyo Bay a couple of weeks ago for October and have noticed that the lower price website raised their rates last weekend and no longer list matching room types. Saved over $600.
Mar 19, 14, 3:56 pm
#5602
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,455
the first email is good news. The second email ( if you ever get one) usually just tells you if its confirmed. Anyway use the mobile web page to see if the hotel has adjusted the rate to 0.01 - then you know its been applied.
Ref: https://m.ihg.com/hotels/ihg/gb/en/home
Ref: https://m.ihg.com/hotels/ihg/gb/en/home
Mar 19, 14, 5:10 pm
#5603
Join Date: Aug 2010
Location: Portland, ME
Posts: 344
Just got my final confirmation letter that the rate is adjusted - checked the mobile site and reservation reads House Comp
Mar 19, 14, 11:42 pm
#5604
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,645
This was the return email that I received:
Thank you for your email and we apologize for the delay. We are still waiting for hotels confirmation and unfortunately, we are in the process of getting hold of the manager authorized to adjust the reservation. In the event that the hotel was not able to amend your reservation prior to your arrival, please know that we will proceed with reimbursement.
Thank you for your email and we apologize for the delay. We are still waiting for hotels confirmation and unfortunately, we are in the process of getting hold of the manager authorized to adjust the reservation. In the event that the hotel was not able to amend your reservation prior to your arrival, please know that we will proceed with reimbursement.
Mar 20, 14, 2:36 am
#5605
Join Date: Feb 2010
Location: Germany / Spain / Switzerland
Programs: LH M&M SEN, bmi DC Gold, CO Gold Elite, bahn.comfort nothing
Posts: 310
It takes 3-8 weeks for the process to be completed.
Your advantage is, that you receive points and stay credit for this stay and though they are within their right to deduct them later, they rarely do this.
Mar 20, 14, 8:06 am
#5606
Join Date: Dec 2013
Posts: 71
Did you email the hotel to have the night comped or when u check in?
Mar 21, 14, 1:22 pm
#5608
Join Date: Apr 2011
Programs: Kingclub - Gold,Skywards Silver,Jet Privilege Blue Plus,IHG Platinum,Marriott Silver,QMiles Burgundy
Posts: 74
Mar 22, 14, 5:16 am
#5609
Join Date: Apr 2011
Location: SYDNEY
Programs: *A Gold, HH dia,Hyatt plat,Sixt PLAT,QF , EY Gold
Posts: 1,882
I booked the penthouse at a IC for quiet a large amount of money and I checked thoughly the other site before hand. Once I booked and submitted the claim I was positive that there's no way they can deny it .
However what happened was once I booked that room and being the only one in the hotel then it was not longer available on the third party site . So I got the reply unfortunately we can't honour the best rate on this occasion .
So based on this information how can the Brg be extended to a room of only one. Because once you book it the property appears to be sold out of this room type. End reason is quiet a large bill !
However what happened was once I booked that room and being the only one in the hotel then it was not longer available on the third party site . So I got the reply unfortunately we can't honour the best rate on this occasion .
So based on this information how can the Brg be extended to a room of only one. Because once you book it the property appears to be sold out of this room type. End reason is quiet a large bill !
Mar 23, 14, 7:16 am
#5610
Join Date: Dec 2013
Posts: 71
Have a verified case a week ago. The rate has not been adjusted. Is it OK to contact the hotel directly to push for the case?
