Old Jul 8, 2013, 11:43 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.

Most important points to consider for a valid BRG:

1. The comparison website MUST bill in the same currency as the hotel .

2. The cancellation terms must be equal or better, than the terms by the hotels.

3. The Website needs to provide INSTANT confirmation.

4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.

5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .

Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)

IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")

IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")

Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
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New IHG Best Rate Guarantee - Discussion & Feedback

Old Apr 11, 2014, 2:01 am
  #5686  
 
Join Date: Nov 2013
Posts: 211
Only once have they adjusted my rate, out of about 5 stays.

Originally Posted by Juliank
I have an upcoming claimed stay on Saturday at IC Westminster in London, I haven't received any updates by IHG and the rate isn't adjusted either so can I assume I get reimbursed or how do they handle it there?

Does anybody know if the IC Westminster comps your room or is it know for reimbursement?
SirAlfonso is offline  
Old Apr 11, 2014, 2:02 am
  #5687  
 
Join Date: Nov 2013
Posts: 211
Originally Posted by tromboneboss
I have a BRG that I received confirmation was converted to a free night. However when I log into the reservation it still says I am paying the regular rate. It does say the reservation was modified. Do you think there is any issue here?
It'll be that it's been adjusted to a comp. Check the mobile website on your phone, it'll show up there
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Old Apr 11, 2014, 2:22 am
  #5688  
 
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Originally Posted by MendoSky
After I received an email saying my rate was adjusted for free by the hotel I cannot view the reservation details online.

I get this: "Can not display details for this booking. Please contact Service Center or each hotel directly."

Does this happen a lot after the rate has been adjusted?
USusally a good sign your rate has been adjusted.

Try this: https://m.ihg.com/hotels/rewardsclub/us/en/home
mitpat474 is offline  
Old Apr 11, 2014, 6:15 am
  #5689  
 
Join Date: Oct 2007
Posts: 33
Originally Posted by tromboneboss
I have a BRG that I received confirmation was converted to a free night. However when I log into the reservation it still says I am paying the regular rate. It does say the reservation was modified. Do you think there is any issue here?

Thanks for the replies. The hotel computers did have my room as a comp night even though the regular ihg and mobile ihg websites still had it at regular price.
tromboneboss is offline  
Old Apr 11, 2014, 7:03 pm
  #5690  
 
Join Date: Dec 2013
Posts: 21
Originally Posted by mitpat474
USusally a good sign your rate has been adjusted.

Try this: https://m.ihg.com/hotels/rewardsclub/us/en/home
Worked like a charm, thanks!

I have a $400+ room that wasn't comped and I'm hesitant to pay upfront for the room. Has anyone ever had any difficulties getting the check after the stay? TIA
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Old Apr 12, 2014, 1:44 am
  #5691  
 
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Originally Posted by MendoSky
Worked like a charm, thanks!

I have a $400+ room that wasn't comped and I'm hesitant to pay upfront for the room. Has anyone ever had any difficulties getting the check after the stay? TIA
one or 2 may have had problems with getting the reimbursement late, but you should get it back. I had no problem with my reimbursement.
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Old Apr 12, 2014, 9:09 am
  #5692  
 
Join Date: May 2008
Posts: 231
hotels billed in Euros

I have a getaroom Euros rate rejected because "Getaroom may have an option to show rates in EUR but that is only a reference for international guests and credit card charges will still be in USD." So other than olotels which doesn't have the hotel I want, what other websites qualify as booking in Euros? I tried a search on this thread but did not find a list anywhere. Thanks much.
sharonsimon is offline  
Old Apr 12, 2014, 10:17 am
  #5693  
 
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Originally Posted by sharonsimon
I have a getaroom Euros rate rejected because "Getaroom may have an option to show rates in EUR but that is only a reference for international guests and credit card charges will still be in USD." So other than olotels which doesn't have the hotel I want, what other websites qualify as booking in Euros? I tried a search on this thread but did not find a list anywhere. Thanks much.
, I guess thats what most spend hours searching for...
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Old Apr 12, 2014, 3:50 pm
  #5694  
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Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,161
Originally Posted by sharonsimon
I have a getaroom Euros rate rejected because "Getaroom may have an option to show rates in EUR but that is only a reference for international guests and credit card charges will still be in USD." So other than olotels which doesn't have the hotel I want, what other websites qualify as booking in Euros? I tried a search on this thread but did not find a list anywhere. Thanks much.
Hint: European sites (all those with .fr, .de - such as expedia.fr, lastminute.de etc) are very likely to bill in Euros . For others you might have to look through their terms and conditions or even give them a call....
IAN-UK is offline  
Old Apr 13, 2014, 2:25 am
  #5695  
 
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
Originally Posted by sharonsimon
I have a getaroom Euros rate rejected because "Getaroom may have an option to show rates in EUR but that is only a reference for international guests and credit card charges will still be in USD." So other than olotels which doesn't have the hotel I want, what other websites qualify as booking in Euros? I tried a search on this thread but did not find a list anywhere. Thanks much.
It is in no ones interest to create an online list.

If a list published those OTA sites on ilist would generate so many simultaneous/frequent claims, then either IHG corporate or the individual hotel would have no make those OTAs not charge less or no longer allow listed OTAs to sell their rooms.
scubaccr is offline  
Old Apr 13, 2014, 11:50 pm
  #5696  
 
Join Date: Aug 2009
Location: Germany
Posts: 1,244
Originally Posted by scubaccr
It is in no ones interest to create an online list
Well there are several lists, but they aren't for public, just shared in small groups.
31570324 is offline  
Old Apr 14, 2014, 2:26 am
  #5697  
 
Join Date: Mar 2012
Posts: 940
If anyone could find a possible claim in Moscow or St Petersburg (mid-June), I'm willing to trade my websites which work for European hotels with you...Thanks.
Dolphinyong is offline  
Old Apr 14, 2014, 3:05 am
  #5698  
 
Join Date: Mar 2014
Programs: AA EXP, TK Elite, LY Top-Platinum, HGP Diamond, HH Diamond, IHGR Platinum Amb
Posts: 280
Amoma.com

Hi,

Did anyone had a successful BRG claim using Amoma?

I know the site charges in EUR, and earlier in this thread someone mentioned his claim was denied based on that fact, but did anyone had any success with European hotels?

I'm not sure but it seems Amoma issues a voucher for the night - and I think that might be another reason for IHG to deny claims. Any experience?

Thanks!
FlyingOutTLV is offline  
Old Apr 14, 2014, 11:37 pm
  #5699  
 
Join Date: Mar 2013
Posts: 19
I booked 3 days stay IC from ihg website. Now I found they lower the price in their own website. I have two questions:
1, can I request BRG to get first night free? I am not sure since the BRG should be competitive website, not their own website.
2, I am trying to accomplish the big win, which require 6 nights. Does this free night count as a night? If not, I am still a night away and no time to get another night.
Thanks.

Last edited by ERicday; Apr 15, 2014 at 12:06 am
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Old Apr 14, 2014, 11:45 pm
  #5700  
 
Join Date: Mar 2012
Posts: 940
Originally Posted by ERicday
I booked 3 days stay IC from ihg website. Now I found they lower the price in their own website. I have two questions:
1, can I request BRG to get first night free? I am not sure since the BRG should be competitive website, not their own website.
2, I am trying to accomplish the big win, which require 6 nights. Does this free night count as a free night? If not, I am still a night away and no time to get another night.
Thanks.
1. Try to check out the other 3rd party websites, their rates should have decreased by now...

2. For your paid 2 nights, yes...For your 1st free night, maybe yes or no...
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