Jul 8, 13, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Nov 5, 14, 12:05 am
#6376
Suspended
Join Date: Sep 2013
Posts: 117
Then the whole point is basically pointless. If the agent processes it immediately when he sees the case but the case won't appear to any agent until 6 months after the claim is submitted what good does it do? Also, whole thing is extremely hard to believe as many have attested to price fixing, days go by and you hear nothing and all of sudden price goes up on ota and boom you get a denial. Pretty obvious that agents are forewarning hotels in certain instances and not immediately processing the claim.
Nov 5, 14, 5:43 am
#6377
FlyerTalk Evangelist
Join Date: Dec 2003
Location: MAN and LON
Programs: Mucci, BAEC LT Gold, HH Dia, MR LT Plat, IHG Diamond Amb, Amex Plat
Posts: 13,752
I am about to sue IHG for over 500 of approved BRG that I had to initially pay for then reclaim and where I still haven't received payment after 11 weeks. It is convenient that IHG is HQ'd here in the UK as the claim process is simple and straightforward.
Nov 5, 14, 5:53 am
#6378
Join Date: Nov 1999
Location: MEX/YVR/YYF
Programs: AS MVP/AC75K/AM Gold/UA*S/SPG-Marriott Lifetime Titanium/Accor-FPC Gold/HHDiamond/Hyatt Exp
Posts: 5,033
It is shocking that IHG Head Office lets the BRG Team get away with this awful service.
The 2 times I have interacted with them, if feels like they are at some mud hut in the middle of nowhere on dial-up internet. They blatantly disregard the set response timelines by not hours but days or just do not reply at all.
I rank IHG barely one level about Best Western. That it not saying much.
The 2 times I have interacted with them, if feels like they are at some mud hut in the middle of nowhere on dial-up internet. They blatantly disregard the set response timelines by not hours but days or just do not reply at all.
I rank IHG barely one level about Best Western. That it not saying much.
Nov 5, 14, 8:17 am
#6379
Join Date: Jul 2005
Location: Manchester, UK
Programs: IHG Spire Ambassador, HH Diamond
Posts: 909
Does sending a chase email not work any more? I have a claim 27 hours submitted against a best flex rate, which is cancellable upto 4pm tomorrow - which will be about 55 hours since submission.
Nov 5, 14, 10:32 am
#6380
Join Date: Jun 2005
Location: UK
Programs: BA S, VS S, SQ G, HH D, IHG D/A, Marriott G, Radisson G, Hertz PC
Posts: 3,917
Sending a chase email didn't work at all for me - had to complain formally.
Nov 5, 14, 10:46 am
#6381
Join Date: Jul 2014
Location: Austin, TX
Posts: 1,012
Then the whole point is basically pointless. If the agent processes it immediately when he sees the case but the case won't appear to any agent until 6 months after the claim is submitted what good does it do? Also, whole thing is extremely hard to believe as many have attested to price fixing, days go by and you hear nothing and all of sudden price goes up on ota and boom you get a denial. Pretty obvious that agents are forewarning hotels in certain instances and not immediately processing the claim.
Nov 5, 14, 2:39 pm
#6382
Join Date: May 2004
Location: DAY
Posts: 503
It's been 7 days now since I submitted my claim and I still haven't received anything.
Nov 5, 14, 2:44 pm
#6383
Join Date: Sep 2006
Location: Arrecife
Programs: BA Silver, TK Silver, HH Diamond, IHG Plat AMB
Posts: 2,441
Current processing time is in excess of 72 hours.
That is based on responses received over the past few days for various claims.
If you've waited seven days.....it's likely that they wont have received your claim. I've had this happen on several occasions. You'll have to rebook and file a new claim.
That is based on responses received over the past few days for various claims.
If you've waited seven days.....it's likely that they wont have received your claim. I've had this happen on several occasions. You'll have to rebook and file a new claim.
Nov 6, 14, 2:18 am
#6385
Join Date: Aug 2008
Posts: 1,470
So how do you suggest one handles a situation like that?
I could not have said that better!
Nov 6, 14, 7:40 am
#6386
Join Date: Jul 2005
Location: Manchester, UK
Programs: IHG Spire Ambassador, HH Diamond
Posts: 909
yes, i'm sure its deliberate.
I now have 90 minutes to cancel the best flex room and have heard nothing on the BRG I submitted on Tuesday. I even sent a chasing email yesterday but nothing.
I now have 90 minutes to cancel the best flex room and have heard nothing on the BRG I submitted on Tuesday. I even sent a chasing email yesterday but nothing.
Nov 10, 14, 2:25 pm
#6387
Join Date: Mar 2014
Location: SJC/BUR
Programs: Hyatt Diamond, IHG Platinum, Hilton Gold, Club Carlson Gold, Starwood Gold
Posts: 978
A bunch of inaccurate denials
Have had a bunch of claims denied because the cancellation terms did not match exactly, even though the rate booked at ihg.com was the LOWEST AVAILABLE rate at the time. (In the week before the stay, only a cancelable, flexible rate is available.)
Are they purposefully misreading the terms? The IHG agents used to understand the nuances of this point. They no longer seem to. Is there an order from management to reject more claims?
Are they purposefully misreading the terms? The IHG agents used to understand the nuances of this point. They no longer seem to. Is there an order from management to reject more claims?
Nov 10, 14, 2:34 pm
#6388
Moderator, Hertz; FlyerTalk Evangelist
Join Date: Nov 2005
Location: KRK / ORD
Programs: UA 1MM, BA GGL, Hyatt Glob, Hilton Diamond and others
Posts: 12,682
Been over 50+hrs since I filed a BRG and no word.
they are getting really bad at this.
they are getting really bad at this.
Nov 10, 14, 5:21 pm
#6389
Formerly known as pmclean
Join Date: Jul 2013
Posts: 138
First off, let me apologize for not reading this entire forum before asking, but time doesn't allow. Waited 4 days tor a response and was approved. Asking me to pay for the stay and then a check will be sent in 6 to 8 weeks after the stay. How safe am I in paying upfront and actually receiving said check? Are there T&Cs that might cause a forfeit in the BRG once I arrive? I've found alternate accommodations that, IF I WERE PAYING FULL PRICE FOR THE IHG, I'd cancel the IhG and book the alternate. I will however keep the IHG reservation if the BRG is a safe bet!
Nov 10, 14, 10:52 pm
#6390
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
First off, let me apologize for not reading this entire forum before asking, but time doesn't allow. Waited 4 days tor a response and was approved. Asking me to pay for the stay and then a check will be sent in 6 to 8 weeks after the stay. How safe am I in paying upfront and actually receiving said check? Are there T&Cs that might cause a forfeit in the BRG once I arrive? I've found alternate accommodations that, IF I WERE PAYING FULL PRICE FOR THE IHG, I'd cancel the IhG and book the alternate. I will however keep the IHG reservation if the BRG is a safe bet!
some hotel brg's where this is mentioned even refund at checkout, but don't get hopes uptoo much.
on the bright side, although you shouldn't, you will get points and qual night which unless you raise an account query causing ihg to look at your account won't be removed even when ihg corporate pay you the cost of the stay.
